{"id":"https://openalex.org/W3210060313","doi":"https://doi.org/10.1145/3459637.3481903","title":"CloudRCA","display_name":"CloudRCA","publication_year":2021,"publication_date":"2021-10-26","ids":{"openalex":"https://openalex.org/W3210060313","doi":"https://doi.org/10.1145/3459637.3481903","mag":"3210060313"},"language":"en","primary_location":{"id":"doi:10.1145/3459637.3481903","doi":"https://doi.org/10.1145/3459637.3481903","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3459637.3481903","pdf_url":null,"source":{"id":"https://openalex.org/S4393918199","display_name":"ACM International Conference on Information and Knowledge Management (CIKM)","issn_l":"2155-0751","issn":["2155-0751"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th ACM International Conference on Information & Knowledge Management","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100422693","display_name":"Yingying Zhang","orcid":"https://orcid.org/0009-0008-6694-8896","observed_orcids":["https://orcid.org/0009-0008-6694-8896"]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yingying Zhang","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086810913","display_name":"Zhengxiong Guan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhengxiong Guan","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019868543","display_name":"Huajie Qian","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Huajie Qian","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062139878","display_name":"Leili Xu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Leili Xu","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010140106","display_name":"Hengbo Liu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hengbo Liu","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048346353","display_name":"Qingsong Wen","orcid":"https://orcid.org/0000-0003-4516-2524","observed_orcids":["https://orcid.org/0000-0003-4516-2524"]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qingsong Wen","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Liang Sun","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liang Sun","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045229923","display_name":"Junwei Jiang","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Junwei Jiang","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055024089","display_name":"Lunting Fan","orcid":"https://orcid.org/0009-0005-1865-6731","observed_orcids":["https://orcid.org/0009-0005-1865-6731"]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lunting Fan","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066934507","display_name":"Min Ke","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Min Ke","raw_affiliation_strings":["Alibaba Group, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Alibaba Group, Hangzhou, China","institution_ids":["https://openalex.org/I45928872"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I45928872"],"apc_list":null,"apc_paid":null,"fwci":7.131,"has_fulltext":false,"cited_by_count":101,"citation_normalized_percentile":{"value":0.98518954,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"4373","last_page":"4382"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.0031999999191612005,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10876","display_name":"Fault Detection and Control Systems","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/root-cause-analysis","display_name":"root cause analysis","score":0.9769999980926514},{"id":"https://openalex.org/keywords/cloud-platform","display_name":"cloud platform","score":0.7429999709129333},{"id":"https://openalex.org/keywords/anomaly-detection","display_name":"anomaly detection","score":0.8659999966621399},{"id":"https://openalex.org/keywords/log-analysis","display_name":"log analysis","score":0.9660000205039978},{"id":"https://openalex.org/keywords/key-performance-indicators","display_name":"key performance indicators","score":0.8119999766349792},{"id":"https://openalex.org/keywords/multi-source-heterogeneous-data","display_name":"multi-source heterogeneous data","score":0.75},{"id":"https://openalex.org/keywords/fault-diagnosis","display_name":"fault diagnosis","score":0.7099999785423279},{"id":"https://openalex.org/keywords/service-reliability","display_name":"service reliability","score":0.7770000100135803},{"id":"https://openalex.org/keywords/alibaba-cloud","display_name":"Alibaba Cloud","score":0.8730000257492065}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.8296318054199219},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7755804061889648},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6911552548408508},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.5561453104019165},{"id":"https://openalex.org/C739882","wikidata":"https://www.wikidata.org/wiki/Q3560506","display_name":"Anomaly detection","level":2,"score":0.5411476492881775},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.5374157428741455},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4879850745201111},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.48140883445739746},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47389712929725647},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4625418186187744},{"id":"https://openalex.org/C33724603","wikidata":"https://www.wikidata.org/wiki/Q812540","display_name":"Bayesian network","level":2,"score":0.4454939663410187},{"id":"https://openalex.org/C84945661","wikidata":"https://www.wikidata.org/wiki/Q7366567","display_name":"Root cause","level":2,"score":0.4390747845172882},{"id":"https://openalex.org/C52622490","wikidata":"https://www.wikidata.org/wiki/Q1026626","display_name":"Feature extraction","level":2,"score":0.42303386330604553},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.4163738787174225},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.36171191930770874},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.3476709723472595},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.27825814485549927},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11376455426216125},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0957629382610321},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3459637.3481903","doi":"https://doi.org/10.1145/3459637.3481903","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3459637.3481903","pdf_url":null,"source":{"id":"https://openalex.org/S4393918199","display_name":"ACM International Conference on Information and Knowledge Management (CIKM)","issn_l":"2155-0751","issn":["2155-0751"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th ACM International Conference on Information & Knowledge Management","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W108464071","https://openalex.org/W1536447791","https://openalex.org/W1999177119","https://openalex.org/W2040975718","https://openalex.org/W2076529558","https://openalex.org/W2401686019","https://openalex.org/W2461433156","https://openalex.org/W2755791218","https://openalex.org/W2769193016","https://openalex.org/W2769838334","https://openalex.org/W2775606259","https://openalex.org/W2809578751","https://openalex.org/W2821372324","https://openalex.org/W2964758013","https://openalex.org/W3007098654","https://openalex.org/W3013888836","https://openalex.org/W3080157892","https://openalex.org/W3163701409","https://openalex.org/W4245040028"],"related_works":["https://openalex.org/W3214574382","https://openalex.org/W4388212467","https://openalex.org/W4403827228","https://openalex.org/W6999626838","https://openalex.org/W4292794684","https://openalex.org/W7133293646","https://openalex.org/W4283794667","https://openalex.org/W7083420001","https://openalex.org/W4417024536","https://openalex.org/W7138970401"],"abstract_inverted_index":{"As":[0],"business":[1],"of":[2,21,31,64,142,150,201],"Alibaba":[3,32,202],"expands":[4],"across":[5,133],"the":[6,16,29,45,147,167,187,198,228,235],"world":[7],"among":[8],"various":[9],"industries,":[10],"higher":[11],"standards":[12],"are":[13,93],"imposed":[14],"on":[15,231],"service":[17,241],"quality":[18],"and":[19,78,86,111,115,161,169,204,216,239],"reliability":[20,242],"big":[22],"data":[23,67,168],"cloud":[24,135,209],"computing":[25,210],"platforms":[26,40,211],"which":[27,61],"constitute":[28],"infrastructure":[30],"Cloud.":[33],"However,":[34],"root":[35,55,106,143],"cause":[36,56],"analysis":[37,57,88],"in":[38,96,131,166,206,227,234],"these":[39],"is":[41],"non-trivial":[42],"due":[43],"to":[44,104,122,146,158,184],"complicated":[46],"system":[47,200],"architecture.":[48],"In":[49],"this":[50],"paper,":[51],"we":[52],"propose":[53],"a":[54,97,176],"framework":[58],"called":[59],"CloudRCA":[60,125,193],"makes":[62],"use":[63],"heterogeneous":[65],"multi-source":[66],"including":[68,212],"Key":[69],"Performance":[70],"Indicators":[71],"(KPIs),":[72],"logs,":[73],"as":[74,76],"well":[75],"topology,":[77],"extracts":[79],"important":[80],"features":[81,92],"via":[82],"state-of-the-art":[83],"anomaly":[84],"detection":[85],"log":[87],"techniques.":[89],"The":[90],"engineered":[91],"then":[94],"utilized":[95],"Knowledge-informed":[98],"Hierarchical":[99],"Bayesian":[100],"Network":[101],"(KHBN)":[102],"model":[103],"infer":[105],"causes":[107,144],"with":[108,156],"high":[109],"accuracy":[110,188],"efficiency.":[112],"Ablation":[113],"study":[114],"comprehensive":[116],"experimental":[117],"comparisons":[118],"demonstrate":[119],"that,":[120],"compared":[121],"existing":[123,129],"frameworks,":[124],"1)":[126],"consistently":[127],"outperforms":[128],"approaches":[130],"f1-score":[132],"different":[134],"systems;":[136],"2)":[137],"can":[138,181],"handle":[139],"novel":[140],"types":[141],"thanks":[145],"hierarchical":[148],"structure":[149],"KHBN;":[151],"3)":[152],"performs":[153],"more":[154,164,190,224],"robustly":[155],"respect":[157],"algorithmic":[159],"configurations;":[160],"4)":[162],"scales":[163],"favorably":[165],"feature":[170],"sizes.":[171],"Experiments":[172],"also":[173],"show":[174],"that":[175],"cross-platform":[177],"transfer":[178],"learning":[179],"mechanism":[180],"be":[182],"adopted":[183],"further":[185],"improve":[186],"by":[189],"than":[191,225],"10%.":[192],"has":[194],"been":[195],"integrated":[196],"into":[197],"diagnosis":[199],"Cloud":[203],"employed":[205],"three":[207],"typical":[208],"MaxCompute,":[213],"Realtime":[214],"Compute":[215],"Hologres.":[217],"It":[218],"saves":[219],"Site":[220],"Reliability":[221],"Engineers":[222],"(SREs)":[223],"20%":[226],"time":[229],"spent":[230],"resolving":[232],"failures":[233],"past":[236],"twelve":[237],"months":[238],"improves":[240],"significantly.":[243]},"counts_by_year":[{"year":2026,"cited_by_count":33},{"year":2025,"cited_by_count":31},{"year":2024,"cited_by_count":22},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":5}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-11-08T00:00:00"}