{"id":"https://openalex.org/W3209902457","doi":"https://doi.org/10.1007/978-3-030-90700-6_36","title":"Generating Customer Insights Using the Digital Shadow of the Customer","display_name":"Generating Customer Insights Using the Digital Shadow of the Customer","publication_year":2021,"publication_date":"2021-10-31","ids":{"openalex":"https://openalex.org/W3209902457","doi":"https://doi.org/10.1007/978-3-030-90700-6_36","mag":"3209902457"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-90700-6_36","doi":"https://doi.org/10.1007/978-3-030-90700-6_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-90700-6_36","pdf_url":null,"source":{"id":"https://openalex.org/S4210184193","display_name":"Lecture notes in mechanical engineering","issn_l":"2195-4356","issn":["2195-4356","2195-4364"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Mechanical Engineering","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W3212113469","display_name":"Towards Sustainable Customization: Bridging Smart Products and Manufacturing Systems"},"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090038678","display_name":"Kristof Briele","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Kristof Briele","raw_affiliation_strings":["Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055483455","display_name":"Marie Lindemann","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210096398","display_name":"Fraunhofer Institute for Production Technology IPT","ror":"https://ror.org/00t0rcy29","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210096398","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Marie Lindemann","raw_affiliation_strings":["Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I4210096398"]},{"raw_affiliation_string":"Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040872290","display_name":"Raphael Kiesel","orcid":"https://orcid.org/0000-0002-0978-8063","observed_orcids":["https://orcid.org/0000-0002-0978-8063"]},"institutions":[{"id":"https://openalex.org/I4210096398","display_name":"Fraunhofer Institute for Production Technology IPT","ror":"https://ror.org/00t0rcy29","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210096398","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Raphael Kiesel","raw_affiliation_strings":["Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I4210096398"]},{"raw_affiliation_string":"Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045094368","display_name":"Robert Heinrich Schmitt","orcid":"https://orcid.org/0000-0002-0011-5962","observed_orcids":["https://orcid.org/0000-0002-0011-5962"]},"institutions":[{"id":"https://openalex.org/I4210096398","display_name":"Fraunhofer Institute for Production Technology IPT","ror":"https://ror.org/00t0rcy29","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210096398","https://openalex.org/I4923324"]},{"id":"https://openalex.org/I887968799","display_name":"RWTH Aachen University","ror":"https://ror.org/04xfq0f34","country_code":"DE","type":"education","lineage":["https://openalex.org/I887968799"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Robert H. Schmitt","raw_affiliation_strings":["Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fraunhofer Institute for Production Technology IPT, Steinbachstr. 17, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I4210096398"]},{"raw_affiliation_string":"Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany","institution_ids":["https://openalex.org/I887968799"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5090038678"],"corresponding_institution_ids":["https://openalex.org/I887968799"],"apc_list":null,"apc_paid":null,"fwci":3.222,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.91247416,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"322","last_page":"329"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.4814000129699707,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.4814000129699707,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.20499999821186066,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.11400000005960464,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-insight","display_name":"consumer insight","score":0.7820000052452087},{"id":"https://openalex.org/keywords/customer-needs-identification","display_name":"customer needs identification","score":0.7260000109672546},{"id":"https://openalex.org/keywords/data-driven-product-development","display_name":"data-driven product development","score":0.7369999885559082},{"id":"https://openalex.org/keywords/internet-of-production","display_name":"Internet of Production","score":0.8299999833106995},{"id":"https://openalex.org/keywords/smart-products","display_name":"smart products","score":0.703000009059906},{"id":"https://openalex.org/keywords/social-media-data","display_name":"social media data","score":0.8939999938011169},{"id":"https://openalex.org/keywords/data-integration","display_name":"data integration","score":0.5189999938011169},{"id":"https://openalex.org/keywords/data-analysis-methods","display_name":"data analysis methods","score":0.5149999856948853}],"concepts":[{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.6567784547805786},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6066088080406189},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.5967016816139221},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5272644758224487},{"id":"https://openalex.org/C117797892","wikidata":"https://www.wikidata.org/wiki/Q286363","display_name":"Shadow (psychology)","level":2,"score":0.4959624707698822},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4939118027687073},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4725836515426636},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.46661534905433655},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.41647469997406006},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4147745370864868},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4144490957260132},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3740338981151581},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25732362270355225},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2520173192024231},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.07732543349266052},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-3-030-90700-6_36","doi":"https://doi.org/10.1007/978-3-030-90700-6_36","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-90700-6_36","pdf_url":null,"source":{"id":"https://openalex.org/S4210184193","display_name":"Lecture notes in mechanical engineering","issn_l":"2195-4356","issn":["2195-4356","2195-4364"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1"],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Mechanical Engineering","raw_type":"book-chapter"},{"id":"pmh:oai:fraunhofer.de:N-646302","doi":null,"is_oa":false,"landing_page_url":"http://publica.fraunhofer.de/documents/N-646302.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400801","display_name":"Publikationsdatenbank der Fraunhofer-Gesellschaft (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fraunhofer IPT","raw_type":"Conference Paper"},{"id":"pmh:oai:publica.fraunhofer.de:publica/417308","doi":null,"is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/417308","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"pmh:oai:publications.rwth-aachen.de:841762","doi":null,"is_oa":false,"landing_page_url":"https://publications.rwth-aachen.de/record/841762","pdf_url":null,"source":{"id":"https://openalex.org/S4306401362","display_name":"RWTH Publications (RWTH Aachen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I887968799","host_organization_name":"RWTH Aachen University","host_organization_lineage":["https://openalex.org/I887968799"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W1503025338","https://openalex.org/W1966317382","https://openalex.org/W1988166728","https://openalex.org/W2031413459","https://openalex.org/W2046701417","https://openalex.org/W2058692158","https://openalex.org/W2093506113","https://openalex.org/W2104996229","https://openalex.org/W2150658633","https://openalex.org/W2154116346","https://openalex.org/W2156421181","https://openalex.org/W2159347390","https://openalex.org/W2166827712","https://openalex.org/W2293542025","https://openalex.org/W2396526128","https://openalex.org/W2525634329","https://openalex.org/W2535824866","https://openalex.org/W2785449567","https://openalex.org/W2790712921","https://openalex.org/W2806982739","https://openalex.org/W2885027023","https://openalex.org/W2908483739","https://openalex.org/W2950709119","https://openalex.org/W2966267176","https://openalex.org/W2971502470","https://openalex.org/W2975594807","https://openalex.org/W2977141358","https://openalex.org/W2998029186","https://openalex.org/W3002626430","https://openalex.org/W3012326788","https://openalex.org/W3013314930","https://openalex.org/W3013805585","https://openalex.org/W3034938622","https://openalex.org/W3037153267","https://openalex.org/W3088089024","https://openalex.org/W3107018100","https://openalex.org/W3141714916","https://openalex.org/W3183084080"],"related_works":["https://openalex.org/W3182910583","https://openalex.org/W6925492832","https://openalex.org/W2910648684","https://openalex.org/W4405745505","https://openalex.org/W3096045728","https://openalex.org/W2593748634","https://openalex.org/W4382563577","https://openalex.org/W7223294951","https://openalex.org/W1950532774","https://openalex.org/W4404597224"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-11-08T00:00:00"}