{"id":"https://openalex.org/W3208423100","doi":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","title":"Business process changes on the implementation of artificial intelligence","display_name":"Business process changes on the implementation of artificial intelligence","publication_year":2020,"publication_date":"2020-12-09","ids":{"openalex":"https://openalex.org/W3208423100","doi":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","mag":"3208423100"},"language":"en","primary_location":{"id":"doi:10.11606/d.12.2020.tde-08042021-011316","doi":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","is_oa":true,"landing_page_url":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","pdf_url":"http://www.teses.usp.br/teses/disponiveis/12/12139/tde-08042021-011316/publico/OscardoAmaralAdornoCorrigida.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universidade de S\u00e3o Paulo","raw_type":"dissertation"},"volume":null,"type":"dissertation","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://www.teses.usp.br/teses/disponiveis/12/12139/tde-08042021-011316/publico/OscardoAmaralAdornoCorrigida.pdf","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042860268","display_name":"Oscar do Amaral Adorno","orcid":"https://orcid.org/0000-0002-0404-6837","observed_orcids":["https://orcid.org/0000-0002-0404-6837"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Oscar do Amaral Adorno","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5042860268"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.47999998927116394,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.47999998927116394,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14260","display_name":"Impact of AI and Big Data on Business and Society","score":0.32179999351501465,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13287","display_name":"Robotic Process Automation Applications","score":0.09279999881982803,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/artificial-intelligence-implementation","display_name":"AI implementation","score":0.9110000133514404},{"id":"https://openalex.org/keywords/business-process-transformation","display_name":"business process change","score":0.847000002861023},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.9980000257492065},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.7699999809265137},{"id":"https://openalex.org/keywords/change-management","display_name":"change management","score":0.9340000152587891},{"id":"https://openalex.org/keywords/cultural-resistance","display_name":"cultural resistance","score":0.8519999980926514},{"id":"https://openalex.org/keywords/ai-talent-shortage","display_name":"AI talent shortage","score":0.49900001287460327},{"id":"https://openalex.org/keywords/brazilian-firms","display_name":"Brazilian companies","score":0.6570000052452087},{"id":"https://openalex.org/keywords/foreign-subsidiaries","display_name":"foreign subsidiaries","score":0.7440000176429749}],"concepts":[{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.625881016254425},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5525590181350708},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.501896858215332},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4826700985431671},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.4582147002220154},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.45514753460884094},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4333493113517761},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.4137107729911804},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31951066851615906},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2010037899017334},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.1302957832813263},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1291990578174591},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.11606/d.12.2020.tde-08042021-011316","doi":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","is_oa":true,"landing_page_url":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","pdf_url":"http://www.teses.usp.br/teses/disponiveis/12/12139/tde-08042021-011316/publico/OscardoAmaralAdornoCorrigida.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universidade de S\u00e3o Paulo","raw_type":"dissertation"}],"best_oa_location":{"id":"doi:10.11606/d.12.2020.tde-08042021-011316","doi":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","is_oa":true,"landing_page_url":"https://doi.org/10.11606/d.12.2020.tde-08042021-011316","pdf_url":"http://www.teses.usp.br/teses/disponiveis/12/12139/tde-08042021-011316/publico/OscardoAmaralAdornoCorrigida.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universidade de S\u00e3o Paulo","raw_type":"dissertation"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.651199996471405,"id":"https://metadata.un.org/sdg/9"},{"display_name":"Decent work and economic growth","score":0.5263000130653381,"id":"https://metadata.un.org/sdg/8"}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3208423100.pdf","grobid_xml":"https://content.openalex.org/works/W3208423100.grobid-xml"},"referenced_works_count":163,"referenced_works":["https://openalex.org/W16184363","https://openalex.org/W104754383","https://openalex.org/W123796236","https://openalex.org/W193121382","https://openalex.org/W197522251","https://openalex.org/W759033575","https://openalex.org/W804256416","https://openalex.org/W972842902","https://openalex.org/W1498502445","https://openalex.org/W1501129975","https://openalex.org/W1508866000","https://openalex.org/W1508898803","https://openalex.org/W1513241824","https://openalex.org/W1516786953","https://openalex.org/W1554232280","https://openalex.org/W1568781448","https://openalex.org/W1602519790","https://openalex.org/W1648885110","https://openalex.org/W1685320870","https://openalex.org/W1843425376","https://openalex.org/W1946102884","https://openalex.org/W1963774948","https://openalex.org/W1966351988","https://openalex.org/W1970631610","https://openalex.org/W1975995798","https://openalex.org/W1979533024","https://openalex.org/W1980763559","https://openalex.org/W1994647306","https://openalex.org/W2010598419","https://openalex.org/W2012651791","https://openalex.org/W2025579080","https://openalex.org/W2027582826","https://openalex.org/W2028630964","https://openalex.org/W2037596646","https://openalex.org/W2043193064","https://openalex.org/W2046216252","https://openalex.org/W2049631025","https://openalex.org/W2049665145","https://openalex.org/W2059595229","https://openalex.org/W2063570851","https://openalex.org/W2080908842","https://openalex.org/W2086876809","https://openalex.org/W2087525990","https://openalex.org/W2089075470","https://openalex.org/W2090521265","https://openalex.org/W2109664771","https://openalex.org/W2115497642","https://openalex.org/W2116298968","https://openalex.org/W2136138275","https://openalex.org/W2136904762","https://openalex.org/W2141647475","https://openalex.org/W2141951329","https://openalex.org/W2159189825","https://openalex.org/W2254884657","https://openalex.org/W2284652303","https://openalex.org/W2289838796","https://openalex.org/W2327546171","https://openalex.org/W2338335491","https://openalex.org/W2401494627","https://openalex.org/W2411095244","https://openalex.org/W2413757386","https://openalex.org/W2416532885","https://openalex.org/W2473149434","https://openalex.org/W2473991657","https://openalex.org/W2504300762","https://openalex.org/W2520293334","https://openalex.org/W2520357761","https://openalex.org/W2529437570","https://openalex.org/W2530948716","https://openalex.org/W2544695757","https://openalex.org/W2557292748","https://openalex.org/W2562535454","https://openalex.org/W2569710012","https://openalex.org/W2573297974","https://openalex.org/W2574134800","https://openalex.org/W2574735439","https://openalex.org/W2583955450","https://openalex.org/W2586253255","https://openalex.org/W2587626871","https://openalex.org/W2597972688","https://openalex.org/W2601853749","https://openalex.org/W2605200474","https://openalex.org/W2606636926","https://openalex.org/W2606988510","https://openalex.org/W2611113363","https://openalex.org/W2621052644","https://openalex.org/W2623293810","https://openalex.org/W2732084784","https://openalex.org/W2753917303","https://openalex.org/W2757920284","https://openalex.org/W2758800491","https://openalex.org/W2760000913","https://openalex.org/W2764002792","https://openalex.org/W2767346351","https://openalex.org/W2768058902","https://openalex.org/W2768168111","https://openalex.org/W2783431373","https://openalex.org/W2788276261","https://openalex.org/W2788710759","https://openalex.org/W2789670293","https://openalex.org/W2792453939","https://openalex.org/W2800663167","https://openalex.org/W2804305854","https://openalex.org/W2804936679","https://openalex.org/W2809984748","https://openalex.org/W2810403648","https://openalex.org/W2843010082","https://openalex.org/W2884798093","https://openalex.org/W2891336206","https://openalex.org/W2891412040","https://openalex.org/W2898469578","https://openalex.org/W2899856450","https://openalex.org/W2904029666","https://openalex.org/W2904339115","https://openalex.org/W2904649625","https://openalex.org/W2905604475","https://openalex.org/W2905988626","https://openalex.org/W2912800036","https://openalex.org/W2925515791","https://openalex.org/W2940449060","https://openalex.org/W2942968409","https://openalex.org/W2945636904","https://openalex.org/W2948076325","https://openalex.org/W2963432517","https://openalex.org/W2964167195","https://openalex.org/W2969625533","https://openalex.org/W2970925886","https://openalex.org/W2971010147","https://openalex.org/W2976777857","https://openalex.org/W2976795085","https://openalex.org/W2979906316","https://openalex.org/W2990082040","https://openalex.org/W2991532994","https://openalex.org/W2992266610","https://openalex.org/W2995450453","https://openalex.org/W2996510345","https://openalex.org/W3017377412","https://openalex.org/W3019396006","https://openalex.org/W3022499591","https://openalex.org/W3023503013","https://openalex.org/W3023738999","https://openalex.org/W3025637241","https://openalex.org/W3025705089","https://openalex.org/W3028748099","https://openalex.org/W3036187971","https://openalex.org/W3095500463","https://openalex.org/W3122736480","https://openalex.org/W3124269743","https://openalex.org/W3125947741","https://openalex.org/W3202104618","https://openalex.org/W4229914214","https://openalex.org/W4232489420","https://openalex.org/W4237606986","https://openalex.org/W4238732959","https://openalex.org/W4241543438","https://openalex.org/W4246945202","https://openalex.org/W4256742498","https://openalex.org/W4300544651","https://openalex.org/W4302771278","https://openalex.org/W4375849300","https://openalex.org/W4382987554","https://openalex.org/W4388641006","https://openalex.org/W4403705736"],"related_works":["https://openalex.org/W7120797813","https://openalex.org/W7120416275","https://openalex.org/W4408524672","https://openalex.org/W7161539442","https://openalex.org/W4409432369","https://openalex.org/W7082636803","https://openalex.org/W4415350473","https://openalex.org/W4403717611","https://openalex.org/W4406477569","https://openalex.org/W4416385184"],"abstract_inverted_index":{"The":[0],"process":[1,32,209],"of":[2,76,93,173,177,210,245],"digital":[3,41,65,127],"transformation":[4,42,82,128],"will":[5,57],"affect":[6],"all":[7],"organizations.In":[8],"businesses":[9],"that":[10],"have":[11,20,58,121,133,238],"already":[12],"started":[13],"this":[14,38,226,232],"process,":[15],"artificial":[16],"intelligence":[17],"(AI)":[18],"solutions":[19],"begun":[21,239],"to":[22,69,240],"appear.What":[23],"are":[24],"the":[25,91,162,180,242],"current":[26],"or":[27],"incoming":[28],"challenges":[29,45,143,168],"and":[30,46,53,74,86,103,117,129,140,144,158,171,188,193,204,208,216,218,222,236],"business":[31,80,197],"changes":[33,49,145],"for":[34,137],"Brazilian":[35,105],"companies":[36,120,132,163],"on":[37,40,62,79],"journey?Projects":[39],"pose":[43],"new":[44],"cause":[47],"organizational":[48,84,135],"in":[50,101,124,225,248],"business,":[51],"operational":[52],"administrative":[54],"processes.AI":[55],"initiatives":[56],"a":[59,125,152],"competitive":[60],"impact":[61],"organizations":[63],"leading":[64],"transformation.Our":[66],"objective":[67],"was":[68],"identify":[70],"changes,":[71],"potential":[72,244],"effects,":[73],"impacts":[75],"AI":[77,130,174,246],"technologies":[78,247],"processes,":[81],"dynamics,":[83],"structures,":[85],"management.This":[87],"qualitative":[88],"research":[89],"examined":[90],"cases":[92],"five":[94],"large":[95],"companies:":[96],"four":[97],"multinational":[98],"subsidiaries":[99],"based":[100],"Brazil":[102],"one":[104],"company.Their":[106],"industries":[107],"were":[108,146,164,169,199],"telecom":[109],"&":[110],"technology,":[111],"professional":[112,221],"services,":[113,115],"logistics":[114],"chemistry,":[116],"financial":[118],"services.These":[119],"been":[122],"engaged":[123],"long-term":[126],"implementation.Different":[131],"distinct":[134],"structures":[136],"portfolio":[138],"management":[139,184],"project":[141],"implementation.Their":[142],"identified":[147],"through":[148],"content":[149],"analysis":[150],"with":[151,179,190],"semi-structured":[153],"interview":[154],"protocol.Publicly":[155],"available":[156],"data":[157,159],"provided":[160],"by":[161],"collected.The":[165],"main":[166],"reported":[167],"prioritization":[170],"selection":[172],"projects,":[175],"lack":[176],"people":[178],"required":[181],"abilities,":[182],"change":[183],"issues,":[185],"cultural":[186],"resistance,":[187],"integration":[189],"existing":[191],"processes":[192,198],"systems.The":[194],"most":[195],"affected":[196],"assistance":[200],"services:":[201],"external":[202],"(customers)":[203],"internal":[205,211],"relationships":[206],"(employees)":[207],"activities":[212],"(document":[213],"analysis,":[214],"health,":[215],"fiscal":[217],"supplier":[219],"registration).Improving":[220],"academic":[223],"work":[224],"field":[227],"has":[228],"great":[229],"relevance":[230],"at":[231],"moment,":[233],"as":[234],"professionals":[235],"scholars":[237],"understand":[241],"transformative":[243],"our":[249],"society.":[250]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-11-08T00:00:00"}
