{"id":"https://openalex.org/W3207671713","doi":"https://doi.org/10.1016/j.jbusres.2021.09.070","title":"Transforming the automotive retail: Drivers for customers' omnichannel BOPS (Buy Online & Pick up in Store) behavior","display_name":"Transforming the automotive retail: Drivers for customers' omnichannel BOPS (Buy Online & Pick up in Store) behavior","publication_year":2021,"publication_date":"2021-10-13","ids":{"openalex":"https://openalex.org/W3207671713","doi":"https://doi.org/10.1016/j.jbusres.2021.09.070","mag":"3207671713"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2021.09.070","doi":"https://doi.org/10.1016/j.jbusres.2021.09.070","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2021.09.070","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061819776","display_name":"Sehoon Kim","orcid":"https://orcid.org/0000-0002-6345-7433","observed_orcids":["https://orcid.org/0000-0002-6345-7433"]},"institutions":[{"id":"https://openalex.org/I2801290870","display_name":"Business School Lausanne","ror":"https://ror.org/03x0g5n48","country_code":"CH","type":"education","lineage":["https://openalex.org/I2801290870"]},{"id":"https://openalex.org/I3130430780","display_name":"Seoul School of Integrated Sciences and Technologies","ror":"https://ror.org/02xj62754","country_code":"KR","type":"education","lineage":["https://openalex.org/I3130430780"]}],"countries":["CH","KR"],"is_corresponding":true,"raw_author_name":"Sehoon Kim","raw_affiliation_strings":["Business School Lausanne, Route de la Maladi\u00e8re 21, 1022 Chavannes-pr\u00e8s-Renens, Switzerland","Seoul School of Integrated Sciences and Technologies (aSSIST), 46 Ewhayeodae 2-gil, Seodaemun-gu, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-6345-7433","affiliations":[{"raw_affiliation_string":"Business School Lausanne, Route de la Maladi\u00e8re 21, 1022 Chavannes-pr\u00e8s-Renens, Switzerland","institution_ids":["https://openalex.org/I2801290870"]},{"raw_affiliation_string":"Seoul School of Integrated Sciences and Technologies (aSSIST), 46 Ewhayeodae 2-gil, Seodaemun-gu, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I3130430780"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056989999","display_name":"Timothy Paul Connerton","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I2801290870","display_name":"Business School Lausanne","ror":"https://ror.org/03x0g5n48","country_code":"CH","type":"education","lineage":["https://openalex.org/I2801290870"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Timothy Paul Connerton","raw_affiliation_strings":["Business School Lausanne, Route de la Maladi\u00e8re 21, 1022 Chavannes-pr\u00e8s-Renens, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School Lausanne, Route de la Maladi\u00e8re 21, 1022 Chavannes-pr\u00e8s-Renens, Switzerland","institution_ids":["https://openalex.org/I2801290870"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028591349","display_name":"Park Cheongyeul","orcid":"https://orcid.org/0000-0003-3661-5886","observed_orcids":["https://orcid.org/0000-0003-3661-5886"]},"institutions":[{"id":"https://openalex.org/I3130430780","display_name":"Seoul School of Integrated Sciences and Technologies","ror":"https://ror.org/02xj62754","country_code":"KR","type":"education","lineage":["https://openalex.org/I3130430780"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Cheongyeul Park","raw_affiliation_strings":["Seoul School of Integrated Sciences and Technologies (aSSIST), 46 Ewhayeodae 2-gil, Seodaemun-gu, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Seoul School of Integrated Sciences and Technologies (aSSIST), 46 Ewhayeodae 2-gil, Seodaemun-gu, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I3130430780"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5061819776"],"corresponding_institution_ids":["https://openalex.org/I2801290870","https://openalex.org/I3130430780"],"apc_list":{"value":2980,"currency":"USD","value_usd":2980},"apc_paid":null,"fwci":8.5391,"has_fulltext":false,"cited_by_count":63,"citation_normalized_percentile":{"value":0.97422844,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"139","issue":null,"first_page":"411","last_page":"425"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.0020000000949949026,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/omnichannel-retail","display_name":"omnichannel retail","score":0.7699999809265137},{"id":"https://openalex.org/keywords/automotive-retail","display_name":"automotive retail","score":0.9919999837875366},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.7269999980926514},{"id":"https://openalex.org/keywords/task-technology-fit","display_name":"task-technology fit","score":0.8629999756813049},{"id":"https://openalex.org/keywords/personal-innovativeness","display_name":"personal innovativeness","score":0.824999988079071},{"id":"https://openalex.org/keywords/social-influence","display_name":"social influence","score":0.8669999837875366},{"id":"https://openalex.org/keywords/performance-expectancy","display_name":"performance expectancy","score":0.7599999904632568},{"id":"https://openalex.org/keywords/effort-expectancy","display_name":"effort expectancy","score":0.9610000252723694},{"id":"https://openalex.org/keywords/facilitating-conditions","display_name":"facilitating conditions","score":0.9559999704360962},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.7900000214576721}],"concepts":[{"id":"https://openalex.org/C2780928776","wikidata":"https://www.wikidata.org/wiki/Q16999365","display_name":"Omnichannel","level":2,"score":0.9341230392456055},{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.864190936088562},{"id":"https://openalex.org/C2780346085","wikidata":"https://www.wikidata.org/wiki/Q7884986","display_name":"Unified theory of acceptance and use of technology","level":3,"score":0.616331160068512},{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.5582994818687439},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5291823744773865},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4746939539909363},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.46836885809898376},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.4647125005722046},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.41349518299102783},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3477270007133484},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.23423025012016296},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1118403971195221},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.jbusres.2021.09.070","doi":"https://doi.org/10.1016/j.jbusres.2021.09.070","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2021.09.070","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","score":0.550000011920929,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":122,"referenced_works":["https://openalex.org/W82733688","https://openalex.org/W283671646","https://openalex.org/W648362521","https://openalex.org/W1028598325","https://openalex.org/W1484020476","https://openalex.org/W1492301466","https://openalex.org/W1496408409","https://openalex.org/W1500940316","https://openalex.org/W1553243973","https://openalex.org/W1587451402","https://openalex.org/W1724797353","https://openalex.org/W1743057383","https://openalex.org/W1749750612","https://openalex.org/W1775573020","https://openalex.org/W1791587663","https://openalex.org/W1815596065","https://openalex.org/W1849190772","https://openalex.org/W1965328119","https://openalex.org/W1965605848","https://openalex.org/W1967228352","https://openalex.org/W1972303567","https://openalex.org/W1977474894","https://openalex.org/W1977775666","https://openalex.org/W1979000511","https://openalex.org/W1980939603","https://openalex.org/W1985305208","https://openalex.org/W1990038603","https://openalex.org/W1990290172","https://openalex.org/W1992405984","https://openalex.org/W1993976926","https://openalex.org/W1994216432","https://openalex.org/W1996226639","https://openalex.org/W2005215882","https://openalex.org/W2009606046","https://openalex.org/W2013447237","https://openalex.org/W2019760021","https://openalex.org/W2022335247","https://openalex.org/W2024801300","https://openalex.org/W2025294117","https://openalex.org/W2026181095","https://openalex.org/W2029483732","https://openalex.org/W2032661354","https://openalex.org/W2036389121","https://openalex.org/W2037802714","https://openalex.org/W2040231366","https://openalex.org/W2043468187","https://openalex.org/W2045904990","https://openalex.org/W2047036688","https://openalex.org/W2050019347","https://openalex.org/W2051153522","https://openalex.org/W2051442808","https://openalex.org/W2052631230","https://openalex.org/W2053720922","https://openalex.org/W2063978692","https://openalex.org/W2064582668","https://openalex.org/W2065711174","https://openalex.org/W2065798333","https://openalex.org/W2066464551","https://openalex.org/W2069070239","https://openalex.org/W2071666535","https://openalex.org/W2083301984","https://openalex.org/W2084020353","https://openalex.org/W2086915405","https://openalex.org/W2098481455","https://openalex.org/W2100043458","https://openalex.org/W2100379340","https://openalex.org/W2104212223","https://openalex.org/W2107163126","https://openalex.org/W2113879048","https://openalex.org/W2121514287","https://openalex.org/W2122184046","https://openalex.org/W2128888925","https://openalex.org/W2145510968","https://openalex.org/W2150801344","https://openalex.org/W2150994231","https://openalex.org/W2153771582","https://openalex.org/W2153942071","https://openalex.org/W2156725384","https://openalex.org/W2157571399","https://openalex.org/W2159466611","https://openalex.org/W2162061662","https://openalex.org/W2163550632","https://openalex.org/W2164667192","https://openalex.org/W2186258851","https://openalex.org/W2259231802","https://openalex.org/W2276368824","https://openalex.org/W2281767909","https://openalex.org/W2289275455","https://openalex.org/W2308408152","https://openalex.org/W2335498597","https://openalex.org/W2489022090","https://openalex.org/W2494974994","https://openalex.org/W2497195078","https://openalex.org/W2507304810","https://openalex.org/W2547364233","https://openalex.org/W2574459737","https://openalex.org/W2577043885","https://openalex.org/W2588037482","https://openalex.org/W2598465361","https://openalex.org/W2747451797","https://openalex.org/W2763378585","https://openalex.org/W2766560358","https://openalex.org/W2793061729","https://openalex.org/W2802097398","https://openalex.org/W2885913346","https://openalex.org/W2886794337","https://openalex.org/W2910742804","https://openalex.org/W2912466316","https://openalex.org/W2913242149","https://openalex.org/W2971549709","https://openalex.org/W2981075837","https://openalex.org/W3018519746","https://openalex.org/W3023133931","https://openalex.org/W3033569833","https://openalex.org/W3045740739","https://openalex.org/W3097201371","https://openalex.org/W3097599689","https://openalex.org/W3121227600","https://openalex.org/W3122117361","https://openalex.org/W3125976894","https://openalex.org/W4243667233","https://openalex.org/W4248200375"],"related_works":["https://openalex.org/W3107827716","https://openalex.org/W3033569833","https://openalex.org/W2747451797","https://openalex.org/W2994729502","https://openalex.org/W4307623827","https://openalex.org/W3000214199","https://openalex.org/W4285792330","https://openalex.org/W4413759273","https://openalex.org/W2489022090","https://openalex.org/W7219876335"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":13},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":18},{"year":2022,"cited_by_count":8}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-10-25T00:00:00"}
