{"id":"https://openalex.org/W3206693006","doi":"https://doi.org/10.56457/jimk.v9i2.201","title":"The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant","display_name":"The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant","publication_year":2021,"publication_date":"2021-10-01","ids":{"openalex":"https://openalex.org/W3206693006","doi":"https://doi.org/10.56457/jimk.v9i2.201","mag":"3206693006"},"language":"en","primary_location":{"id":"doi:10.56457/jimk.v9i2.201","doi":"https://doi.org/10.56457/jimk.v9i2.201","is_oa":true,"landing_page_url":"https://doi.org/10.56457/jimk.v9i2.201","pdf_url":"https://jurnal.dim-unpas.web.id/index.php/JIMK/article/download/201/229","source":{"id":"https://openalex.org/S4387281631","display_name":"Kontigensi Jurnal Ilmiah Manajemen","issn_l":"2088-4877","issn":["2088-4877","2528-0139"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315252","host_organization_name":"Universitas Pasundan","host_organization_lineage":["https://openalex.org/P4310315252"],"host_organization_lineage_names":["Universitas Pasundan"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kontigensi : Jurnal Ilmiah Manajemen","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.dim-unpas.web.id/index.php/JIMK/article/download/201/229","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058913196","display_name":"Sapto Supriyanto","orcid":"https://orcid.org/0000-0002-8497-5192","observed_orcids":["https://orcid.org/0000-0002-8497-5192"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sapto Supriyanto","raw_affiliation_strings":["Indonesian College of Tourism Economics"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indonesian College of Tourism Economics","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014529356","display_name":"Ray Octafian","orcid":"https://orcid.org/0000-0002-9117-8618","observed_orcids":["https://orcid.org/0000-0002-9117-8618"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ray Octafian","raw_affiliation_strings":["Indonesian College of Tourism Economics"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indonesian College of Tourism Economics","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4859,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.70971629,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"9","issue":"2","first_page":"516","last_page":"521"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6182000041007996,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6182000041007996,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.3292999863624573,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11925","display_name":"Culinary Culture and Tourism","score":0.04190000146627426,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9940000176429749},{"id":"https://openalex.org/keywords/food-quality","display_name":"food quality","score":0.9160000085830688},{"id":"https://openalex.org/keywords/guest-satisfaction","display_name":"guest satisfaction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/hotel-restaurants","display_name":"hotel restaurants","score":0.7429999709129333},{"id":"https://openalex.org/keywords/restaurant-service","display_name":"restaurant service","score":0.5270000100135803},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.6420000195503235}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7135910391807556},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6840744018554688},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6601492762565613},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.623397946357727},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6051304340362549},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5813541412353516},{"id":"https://openalex.org/C2780719635","wikidata":"https://www.wikidata.org/wiki/Q4173974","display_name":"Flavor","level":2,"score":0.567301869392395},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5589759945869446},{"id":"https://openalex.org/C2991980166","wikidata":"https://www.wikidata.org/wiki/Q41958","display_name":"Food service","level":2,"score":0.5542662143707275},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.440568208694458},{"id":"https://openalex.org/C31903555","wikidata":"https://www.wikidata.org/wiki/Q1637030","display_name":"Food science","level":1,"score":0.26548415422439575},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14704033732414246},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.054043740034103394},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.56457/jimk.v9i2.201","doi":"https://doi.org/10.56457/jimk.v9i2.201","is_oa":true,"landing_page_url":"https://doi.org/10.56457/jimk.v9i2.201","pdf_url":"https://jurnal.dim-unpas.web.id/index.php/JIMK/article/download/201/229","source":{"id":"https://openalex.org/S4387281631","display_name":"Kontigensi Jurnal Ilmiah Manajemen","issn_l":"2088-4877","issn":["2088-4877","2528-0139"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315252","host_organization_name":"Universitas Pasundan","host_organization_lineage":["https://openalex.org/P4310315252"],"host_organization_lineage_names":["Universitas Pasundan"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kontigensi : Jurnal Ilmiah Manajemen","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.56457/jimk.v9i2.201","doi":"https://doi.org/10.56457/jimk.v9i2.201","is_oa":true,"landing_page_url":"https://doi.org/10.56457/jimk.v9i2.201","pdf_url":"https://jurnal.dim-unpas.web.id/index.php/JIMK/article/download/201/229","source":{"id":"https://openalex.org/S4387281631","display_name":"Kontigensi Jurnal Ilmiah Manajemen","issn_l":"2088-4877","issn":["2088-4877","2528-0139"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315252","host_organization_name":"Universitas Pasundan","host_organization_lineage":["https://openalex.org/P4310315252"],"host_organization_lineage_names":["Universitas Pasundan"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kontigensi : Jurnal Ilmiah Manajemen","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3206693006.pdf","grobid_xml":"https://content.openalex.org/works/W3206693006.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W1921699229","https://openalex.org/W2470564894","https://openalex.org/W2571161526","https://openalex.org/W2580543161","https://openalex.org/W2772501836","https://openalex.org/W2941677530","https://openalex.org/W2997512817","https://openalex.org/W3008480010","https://openalex.org/W4233116349","https://openalex.org/W4233681069","https://openalex.org/W4245977592"],"related_works":["https://openalex.org/W4312820177","https://openalex.org/W4400589749","https://openalex.org/W2981058895","https://openalex.org/W7155219667","https://openalex.org/W2751262471","https://openalex.org/W4406551403","https://openalex.org/W7216271094","https://openalex.org/W7214728548","https://openalex.org/W7220177162","https://openalex.org/W4417197696"],"abstract_inverted_index":{"The":[0,94,114,139,173,178,198],"phenomenon":[1],"that":[2,8,41,187],"occurs":[3],"in":[4,64,157],"the":[5,10,13,24,30,35,45,51,56,85,104,124,129,160,185,189],"field":[6],"shows":[7],"from":[9,20],"results":[11],"of":[12,32,37,47,58,60,87,106,126,131,162,181],"suggestion":[14],"box":[15],"there":[16],"are":[17,42],"still":[18],"complaints":[19,28],"guests":[21],"who":[22],"use":[23],"restaurant's":[25],"services,":[26],"these":[27],"include":[29],"lack":[31,46,57],"garnishes":[33],"or":[34],"appearance":[36],"food":[38,52,107,132,163,182],"and":[39,53,75,83,102,122,128,155,166],"drinks":[40,54],"less":[43],"attractive,":[44],"menu":[48,72],"variations":[49],"on":[50,90,110,135,168,192],"served,":[55],"friendliness":[59],"some":[61],"employees.":[62],"restaurants":[63],"providing":[65],"service,":[66],"especially":[67],"when":[68,195],"crowded":[69],"conditions,":[70],"limited":[71],"books,":[73],"slow":[74],"unresponsive":[76],"service.":[77],"These":[78],"questions":[79],"aim":[80],"to":[81,100,120,150],"determine":[82,101,121],"analyze":[84,103,123,154],"effect":[86,105,125],"service":[88,127,167],"quality":[89,109,130,165,180],"guest":[91,111,136,169,193],"satisfaction":[92,112,137,170,194],"at":[93,113,138,171],"Flavor":[95,115,140,174,199],"Citradream":[96,116,141,176,201],"Hotel":[97,117,142,175,200],"Semarang":[98,118,143],"Restaurant,":[99,119],"product":[108,164],"products":[133,183],"together":[134],"Restaurant.":[144],"This":[145],"research":[146],"is":[147,184],"a":[148],"way":[149],"find":[151],"out,":[152],"discuss,":[153],"conclude":[156],"depth":[158],"about":[159],"influence":[161,191],"Restaurant":[172,197],"Semarang.":[177,202],"variable":[179,186],"has":[188],"most":[190],"visiting":[196]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-10-25T00:00:00"}
