{"id":"https://openalex.org/W3206507899","doi":null,"title":"Serving the IS Customer in Good Times and Bad: Pathways to Satisfaction and Value","display_name":"Serving the IS Customer in Good Times and Bad: Pathways to Satisfaction and Value","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W3206507899","mag":"3206507899"},"language":"en","primary_location":{"id":"mag:3206507899","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.memphis.edu/cgi/viewcontent.cgi?article=2117&context=etd","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009695578","display_name":"Mohammad S. Najjar","orcid":"https://orcid.org/0000-0002-2459-0784","observed_orcids":["https://orcid.org/0000-0002-2459-0784"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mohammad S. Najjar","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2459-0784","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5009695578"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0027000000700354576,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9879999756813049},{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.7850000262260437},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.4189999997615814}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5934475064277649},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5599746704101562},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.524612307548523},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5149950981140137},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.45149630308151245},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.261502742767334},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.15507295727729797},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.13482150435447693},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12965700030326843},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3206507899","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.memphis.edu/cgi/viewcontent.cgi?article=2117&context=etd","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W178131164","https://openalex.org/W1966382716","https://openalex.org/W1968729089","https://openalex.org/W1969571865","https://openalex.org/W1970718009","https://openalex.org/W1977428247","https://openalex.org/W1979522819","https://openalex.org/W1988050849","https://openalex.org/W1988487435","https://openalex.org/W1991424668","https://openalex.org/W1993512736","https://openalex.org/W1995561053","https://openalex.org/W1996558791","https://openalex.org/W1997460207","https://openalex.org/W1997869247","https://openalex.org/W1999514648","https://openalex.org/W2002027130","https://openalex.org/W2002052638","https://openalex.org/W2037061962","https://openalex.org/W2039914723","https://openalex.org/W2056464740","https://openalex.org/W2057403374","https://openalex.org/W2059441062","https://openalex.org/W2061742916","https://openalex.org/W2061955049","https://openalex.org/W2081010956","https://openalex.org/W2085491458","https://openalex.org/W2085596420","https://openalex.org/W2101369668","https://openalex.org/W2106096361","https://openalex.org/W2109300390","https://openalex.org/W2110506823","https://openalex.org/W2112511770","https://openalex.org/W2115981184","https://openalex.org/W2116201926","https://openalex.org/W2120523603","https://openalex.org/W2120839367","https://openalex.org/W2134884007","https://openalex.org/W2136754123","https://openalex.org/W2143242709","https://openalex.org/W2143852449","https://openalex.org/W2146385426","https://openalex.org/W2146410840","https://openalex.org/W2153270679","https://openalex.org/W2157460053","https://openalex.org/W2158369831","https://openalex.org/W2158980306","https://openalex.org/W2164309533","https://openalex.org/W2170512058","https://openalex.org/W2269511982","https://openalex.org/W2313319791","https://openalex.org/W3147795728","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W1567653271","https://openalex.org/W1528134778","https://openalex.org/W2889806589","https://openalex.org/W6959909624","https://openalex.org/W3206488402","https://openalex.org/W2973058935","https://openalex.org/W6884882986","https://openalex.org/W2591754626","https://openalex.org/W2805787160","https://openalex.org/W6999542255"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2021-10-25T00:00:00"}
