{"id":"https://openalex.org/W3205232140","doi":"https://doi.org/10.20434/kricm.2021.08.12.3.81","title":"The Effect of the Perception on Service Quality in Professional Baseball Spectator on Spectator\u2032s Satisfaction, Team Loyalty and Relationship Intention. - Focusing on the Moderating Effect of Fairness Sensitivity -","display_name":"The Effect of the Perception on Service Quality in Professional Baseball Spectator on Spectator\u2032s Satisfaction, Team Loyalty and Relationship Intention. - Focusing on the Moderating Effect of Fairness Sensitivity -","publication_year":2021,"publication_date":"2021-08-31","ids":{"openalex":"https://openalex.org/W3205232140","doi":"https://doi.org/10.20434/kricm.2021.08.12.3.81","mag":"3205232140"},"language":"en","primary_location":{"id":"doi:10.20434/kricm.2021.08.12.3.81","doi":"https://doi.org/10.20434/kricm.2021.08.12.3.81","is_oa":false,"landing_page_url":"https://doi.org/10.20434/kricm.2021.08.12.3.81","pdf_url":null,"source":{"id":"https://openalex.org/S4210182024","display_name":"Korean Review of Corporation Management","issn_l":"2636-1779","issn":["2636-1779","2713-7635"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Korean Review of Corporation Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041911268","display_name":"Pil-kyu Oh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pil-Kyu Oh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014257206","display_name":"Ki-Ju Cheong","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ki-Ju Cheong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5075162178","display_name":"Nam-Goo Park","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nam-Goo Park","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2366601,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":"3","first_page":"81","last_page":"107"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6547999978065491,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6547999978065491,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10942","display_name":"Sports, Gender, and Society","score":0.3402999937534332,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11674","display_name":"Sports Analytics and Performance","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.9549999833106995},{"id":"https://openalex.org/keywords/spectator-satisfaction","display_name":"spectator satisfaction","score":0.8700000047683716},{"id":"https://openalex.org/keywords/team-loyalty","display_name":"team loyalty","score":0.9980000257492065},{"id":"https://openalex.org/keywords/relationship-intention","display_name":"relationship intention","score":0.9179999828338623},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.9020000100135803},{"id":"https://openalex.org/keywords/environmental-quality","display_name":"environmental quality","score":0.7360000014305115},{"id":"https://openalex.org/keywords/interaction-quality","display_name":"interaction quality","score":0.8180000185966492},{"id":"https://openalex.org/keywords/outcome-quality","display_name":"outcome quality","score":0.8970000147819519},{"id":"https://openalex.org/keywords/sports-event-management","display_name":"sports event management","score":0.33500000834465027},{"id":"https://openalex.org/keywords/indirect-effects","display_name":"indirect effects","score":0.5170000195503235},{"id":"https://openalex.org/keywords/sports-tourism","display_name":"sports tourism","score":0.375},{"id":"https://openalex.org/keywords/sports-facility-management","display_name":"sports facility management","score":0.5429999828338623},{"id":"https://openalex.org/keywords/sports-sponsorship","display_name":"sports sponsorship","score":0.953000009059906},{"id":"https://openalex.org/keywords/sports-broadcasting","display_name":"sports broadcasting","score":0.9660000205039978}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7621654272079468},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6838017106056213},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5814694762229919},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5283625721931458},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4677802324295044},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44142210483551025},{"id":"https://openalex.org/C2910180720","wikidata":"https://www.wikidata.org/wiki/Q4356073","display_name":"Spectator sport","level":2,"score":0.41105917096138},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3316107988357544},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3265310525894165},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.294399619102478},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25783076882362366},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.20434/kricm.2021.08.12.3.81","doi":"https://doi.org/10.20434/kricm.2021.08.12.3.81","is_oa":false,"landing_page_url":"https://doi.org/10.20434/kricm.2021.08.12.3.81","pdf_url":null,"source":{"id":"https://openalex.org/S4210182024","display_name":"Korean Review of Corporation Management","issn_l":"2636-1779","issn":["2636-1779","2713-7635"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["kci-registered"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Korean Review of Corporation Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1928055035","https://openalex.org/W2622147853","https://openalex.org/W2098676305","https://openalex.org/W4387703945","https://openalex.org/W2255317128","https://openalex.org/W2229238719","https://openalex.org/W1921106990","https://openalex.org/W1880017871","https://openalex.org/W3209443213","https://openalex.org/W1850005724"],"abstract_inverted_index":{"\ubcf8":[0,58,123],"\uc5f0\uad6c\uc758":[1],"\ubaa9\uc801\uc740":[2],"\ud504\ub85c\uc57c\uad6c":[3],"\uad00\ub78c\uac1d\uc758":[4],"\uc11c\ube44\uc2a4":[5,18,44,60,97,125,144],"\ud488\uc9c8":[6,126],"\uc9c0\uac01\uc774":[7,127],"\uad00\ub78c\ub9cc\uc871,":[8,128,147],"\ud300":[9,21,28,40,47,74,82,88,101,129,148],"\ucda9\uc131\ub3c4\uc640":[10,83],"\uad00\uacc4\uc9c0\uc18d\uc758\ub3c4\uc5d0":[11,30,84,133],"\ubbf8\uce58\ub294":[12,78,94,134],"\uc601\ud5a5\uc5d0":[13],"\ub300\ud558\uc5ec":[14],"\uc5f0\uad6c\ud558\uace0\uc790":[15],"\ud55c\ub2e4.":[16,35,57],"\uad6c\uccb4\uc801\uc73c\ub85c":[17],"\ud488\uc9c8\uc774":[19],"\uad00\ub78c\ub9cc\uc871\uacfc":[20,27,46],"\ucda9\uc131\ub3c4\uc5d0":[22,48,75],"\uc5b4\ub5a4":[23,31,52],"\uc601\ud5a5\uc744":[24,32,70,77,86,93],"\ubbf8\uce58\ub294\uc9c0\ub97c":[25],"\uc0b4\ud3b4\ubcf4\uace0,":[26],"\ucda9\uc131\ub3c4\ub294":[29],"\ubbf8\uce58\ub294\uc9c0":[33],"\uc54c\uc544\ubcf4\uace0\uc790":[34,56],"\ub610\ud55c,":[36],"\ub450":[37,99,116],"\ub9e4\uac1c\ubcc0\uc218(\uad00\ub78c\ub9cc":[38],"\uc871,":[39],"\ucda9\uc131\ub3c4)":[41,102],"\uc0ac\uc774\uc758":[42],"\uac04\uc811\ud6a8\uacfc\uc640":[43],"\ud488\uc9c8\uacfc":[45,98],"\uacf5\uc815\uc131":[49,104,151],"\ubbfc\uac10\ub3c4\uac00":[50],"\uc870\uc808\ubcc0\uc218\ub85c\uc11c":[51],"\uc5ed\ud560\uacfc":[53],"\ud6a8\uacfc\uac00":[54],"\uc788\ub294\uc9c0\ub97c":[55],"\uc5f0\uad6c\uacb0\uacfc,":[59],"\ud488\uc9c8\uc758":[61],"\ud558\uc704":[62],"3\uc694\uc778(\uacb0\uacfc,":[63],"\ud658\uacbd,":[64],"\uc0c1\ud638\uc791\uc6a9)\uc911\uc5d0\uc11c":[65],"\ud658\uacbd\ud488\uc9c8,":[66],"\uc0c1\ud638\uc791\uc6a9\ud488\uc9c8\ub9cc":[67],"\uad00\ub78c\ub9cc\uc871\uc5d0":[68],"\uc720\uc758\ud55c":[69,76,85,92],"\ubbf8\uce58\uace0,":[71],"\uacb0\uacfc\ud488\uc9c8,":[72,108],"\uc0c1\ud638\uc791\uc6a9\ud488\uc9c8\uc740":[73],"\uac83\uc73c\ub85c":[79,95,121],"\ub098\ud0c0\ub0ac\ub2e4.":[80,96,122],"\uad00\ub78c\ub9cc\uc871\uc774":[81],"\ubbf8\uce58\uba70,":[87],"\ucda9\uc131\ub3c4\uac00":[89],"\uad00\uacc4":[90],"\uc9c0\uc18d\uc758\ub3c4\uc5d0":[91],"\ubcc0\uc218(\uad00\ub78c\ub9cc\uc871,":[100],"\uc0ac\uc774\uc5d0\uc11c":[103,150],"\ubbfc\uac10\ub3c4":[105],"\uc870\uc808\ubcc0\uc218\uc758":[106],"\uc5ed\ud560\uc740":[107],"\ud658\uacbd\ud488\uc9c8":[109],"\ud558\uc704\uc694\uc778":[110],"\uc0ac\uc774\uc5d0":[111],"\uc870\uc808\ud6a8\uacfc\uac00":[112,119],"\uc788\uace0,":[113],"\uc0c1\ud638\uc791\uc6a9\ud488\uc9c8":[114],"\uc694\uc778\uacfc":[115],"\ubcc0\uc218":[117],"\uc0ac\uc774\uc5d0\uc11c\ub294":[118],"\uc5c6\ub294":[120],"\uc5f0\uad6c\uc5d0\uc11c\ub294":[124],"\ucda9\uc131\ub3c4\ub97c":[130],"\ub9e4\uac1c\ub85c":[131],"\ud558\uc5ec":[132],"\uac04\uc811\ud6a8\uacfc":[135],"\ubd84\uc11d\uc744":[136],"\ud1b5\ud574":[137],"\uac01":[138],"\uacbd\ub85c\ubcc4":[139],"\uc601\ud5a5\ub825\uc5d0":[140],"\ub300\ud55c":[141,178],"\uac04\uc811\ud6a8\uacfc\ub97c":[142],"\ub3c4\ucd9c\ud558\uace0,":[143],"\ud488":[145],"\uc9c8\uacfc":[146],"\ucda9\uc131\ub3c4":[149],"\ubbfc\uac10\ub3c4\uc758":[152],"\uc870\uc808\ud6a8\uacfc":[153],"\ubd84\uc11d\uc774":[154],"\uc774\uc804\uc758":[155],"\uc5f0\uad6c\uc640":[156],"\ub2e4\ub978":[157],"\ubc30\ubcd1\ub82c(2017)\uc774":[158],"\uc81c\uc2dc\ud55c":[159],"\uc774\ub860\uc5d0":[160],"\uadfc\uac70\ud55c":[161],"\ubd84\uc11d":[162],"\ucc28\ubcc4\ud654(\uc0c1\ud638\uc791\uc6a9":[163],"\ud6a8\uacfc\ubd84\uc11d_March":[164],"el":[165],"al.":[166],"\uc811\uadfc\ubc95_\ud3c9\uade0\uc911\uc2ec\ud654":[167],"\uc0c1\ud638\uc791\uc6a9\ud56d_\ub300\uc751\ub41c":[168],"\uc30d":[169],"\uc804\ub7b5)\uacfc":[170],"\ub354\ubbf8":[171],"\ubcc0\uc218\ub97c":[172],"\uc774\uc6a9\ud55c":[173],"\uc131\ubcc4,":[174],"\uc5f0\ub839\ubcc4":[175],"\uc601\ud5a5\ub825\uc758":[176],"\ucc28\uc774\uc5d0":[177],"\ubd84\uc11d\uacb0\uacfc\ub97c":[179],"\uc5bb\uc744":[180],"\uc218":[181],"\uc788\uc5c8\ub2e4.":[182]},"counts_by_year":[],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2021-10-25T00:00:00"}