{"id":"https://openalex.org/W32048191","doi":null,"title":"Developing and Validating Service Innovation Readiness","display_name":"Developing and Validating Service Innovation Readiness","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W32048191","mag":"32048191"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.930.6819","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.930.6819","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.researchgate.net/profile/Hsiuju_Yen2/publication/221229080_Developing_and_Validating_Service_Innovation_Readiness/links/00b7d534c034da99e6000000.pdf?origin%3Dpublication_detail","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100720743","display_name":"Wenkai Wang","orcid":"https://orcid.org/0000-0001-8603-8250","observed_orcids":["https://orcid.org/0000-0001-8603-8250","https://orcid.org/0000-0002-1905-1428"]},"institutions":[{"id":"https://openalex.org/I22265921","display_name":"National Central University","ror":"https://ror.org/00944ve71","country_code":"TW","type":"education","lineage":["https://openalex.org/I22265921"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Wenkai Wang","raw_affiliation_strings":["National Central University, Taoyuan City, Taiwan"],"raw_orcid":"https://orcid.org/0000-0001-8603-8250","affiliations":[{"raw_affiliation_string":"National Central University, Taoyuan City, Taiwan","institution_ids":["https://openalex.org/I22265921"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074294883","display_name":"Hsuanyu Sheila Hsu","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"HsuanYu Sheila Hsu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040520763","display_name":"HsiuJu Rebecca Yen","orcid":"https://orcid.org/0000-0003-1121-8438","observed_orcids":["https://orcid.org/0000-0003-1121-8438"]},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"HsiuJu Rebecca Yen","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan"],"raw_orcid":"https://orcid.org/0000-0003-1121-8438","affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053588316","display_name":"Hung-Chang Chiu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I25846049","display_name":"National Tsing Hua University","ror":"https://ror.org/00zdnkx70","country_code":"TW","type":"education","lineage":["https://openalex.org/I25846049"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hung-Chang Chiu","raw_affiliation_strings":["National Tsing Hua University, Hsinchu, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Tsing Hua University, Hsinchu, Taiwan","institution_ids":["https://openalex.org/I25846049"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5019134461","display_name":"Chih\u2010Ping Wei","orcid":"https://orcid.org/0000-0003-4150-3926","observed_orcids":["https://orcid.org/0000-0003-4150-3926"]},"institutions":[{"id":"https://openalex.org/I16733864","display_name":"National Taiwan University","ror":"https://ror.org/05bqach95","country_code":"TW","type":"education","lineage":["https://openalex.org/I16733864"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chih\u2010Ping Wei","raw_affiliation_strings":["National Taiwan University, Taipei, Taiwan"],"raw_orcid":"https://orcid.org/0000-0003-4150-3926","affiliations":[{"raw_affiliation_string":"National Taiwan University, Taipei, Taiwan","institution_ids":["https://openalex.org/I16733864"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"71","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.975600004196167,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.015599999576807022,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0026000000070780516,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.9869999885559082},{"id":"https://openalex.org/keywords/service-performance","display_name":"service performance","score":0.4300000071525574},{"id":"https://openalex.org/keywords/strategic-investment","display_name":"strategic investment","score":0.9070000052452087},{"id":"https://openalex.org/keywords/risk-tolerance","display_name":"risk tolerance","score":1.0},{"id":"https://openalex.org/keywords/computer-experience","display_name":"computer experience","score":0.9100000262260437},{"id":"https://openalex.org/keywords/interorganizational-collaboration","display_name":"inter-organizational collaboration","score":1.0},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.597000002861023},{"id":"https://openalex.org/keywords/construct-validation","display_name":"construct validation","score":0.6309999823570251},{"id":"https://openalex.org/keywords/taiwan","display_name":"Taiwan","score":0.40799999237060547}],"concepts":[{"id":"https://openalex.org/C2780465443","wikidata":"https://www.wikidata.org/wiki/Q852061","display_name":"Champion","level":2,"score":0.8050708770751953},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.7814383506774902},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.7185131907463074},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.6366774439811707},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.5731185078620911},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.545270562171936},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5187807083129883},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5058512687683105},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.5016045570373535},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5007944107055664},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4636140465736389},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.46348077058792114},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4167741537094116},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25190210342407227},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.12604042887687683},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10786575078964233},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.930.6819","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.930.6819","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.researchgate.net/profile/Hsiuju_Yen2/publication/221229080_Developing_and_Validating_Service_Innovation_Readiness/links/00b7d534c034da99e6000000.pdf?origin%3Dpublication_detail","raw_type":"text"},{"id":"pmh:oai:aisel.aisnet.org:pacis2010-1013","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/pacis2010/71","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2010 Proceedings","raw_type":"text"},{"id":"mag:32048191","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1013&context=pacis2010","pdf_url":null,"source":{"id":"https://openalex.org/S4306420657","display_name":"Pacific Asia Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pacific Asia Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":1.0,"id":"https://metadata.un.org/sdg/9"},{"display_name":"Decent work and economic growth","score":0.5263000130653381,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G4036511024","display_name":null,"funder_award_id":"172030","funder_id":"https://openalex.org/F4320322729","funder_display_name":"Ministarstvo Prosvete, Nauke i Tehnolo\u0161kog Razvoja"},{"id":"https://openalex.org/G670927827","display_name":null,"funder_award_id":"III\n   43009","funder_id":"https://openalex.org/F4320322729","funder_display_name":"Ministarstvo Prosvete, Nauke i Tehnolo\u0161kog Razvoja"}],"funders":[{"id":"https://openalex.org/F4320322729","display_name":"Ministarstvo Prosvete, Nauke i Tehnolo\u0161kog Razvoja","ror":"https://ror.org/01znas443"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W174300614","https://openalex.org/W376088926","https://openalex.org/W1597344724","https://openalex.org/W1863744829","https://openalex.org/W1964279456","https://openalex.org/W1964773647","https://openalex.org/W1967849631","https://openalex.org/W1972359411","https://openalex.org/W1974833387","https://openalex.org/W1978736991","https://openalex.org/W1978979546","https://openalex.org/W1980275437","https://openalex.org/W1980766352","https://openalex.org/W1985196245","https://openalex.org/W1988261305","https://openalex.org/W1995246193","https://openalex.org/W1995252205","https://openalex.org/W2000100553","https://openalex.org/W2000264978","https://openalex.org/W2000798585","https://openalex.org/W2002482499","https://openalex.org/W2006173544","https://openalex.org/W2007069126","https://openalex.org/W2007999141","https://openalex.org/W2010370398","https://openalex.org/W2010779164","https://openalex.org/W2012851061","https://openalex.org/W2018967530","https://openalex.org/W2019288572","https://openalex.org/W2020792140","https://openalex.org/W2022700254","https://openalex.org/W2024651895","https://openalex.org/W2024784417","https://openalex.org/W2024805673","https://openalex.org/W2025824603","https://openalex.org/W2026005337","https://openalex.org/W2030723926","https://openalex.org/W2034805603","https://openalex.org/W2036163792","https://openalex.org/W2036204676","https://openalex.org/W2036892978","https://openalex.org/W2037422437","https://openalex.org/W2039151696","https://openalex.org/W2040473432","https://openalex.org/W2040558329","https://openalex.org/W2044204635","https://openalex.org/W2047390327","https://openalex.org/W2049159124","https://openalex.org/W2049501827","https://openalex.org/W2049748486","https://openalex.org/W2050070906","https://openalex.org/W2056189771","https://openalex.org/W2061019209","https://openalex.org/W2065364919","https://openalex.org/W2066673580","https://openalex.org/W2066843525","https://openalex.org/W2069113316","https://openalex.org/W2069546557","https://openalex.org/W2070331643","https://openalex.org/W2074919868","https://openalex.org/W2074974917","https://openalex.org/W2075887308","https://openalex.org/W2076183751","https://openalex.org/W2077115350","https://openalex.org/W2077885569","https://openalex.org/W2078854905","https://openalex.org/W2079803570","https://openalex.org/W2080313827","https://openalex.org/W2083703427","https://openalex.org/W2085827460","https://openalex.org/W2086113950","https://openalex.org/W2090615265","https://openalex.org/W2093322402","https://openalex.org/W2096451403","https://openalex.org/W2102327604","https://openalex.org/W2104588704","https://openalex.org/W2107827820","https://openalex.org/W2108673734","https://openalex.org/W2113349380","https://openalex.org/W2117617013","https://openalex.org/W2117690277","https://openalex.org/W2122622244","https://openalex.org/W2126840412","https://openalex.org/W2127092279","https://openalex.org/W2134171228","https://openalex.org/W2137723906","https://openalex.org/W2142773961","https://openalex.org/W2146410840","https://openalex.org/W2155225996","https://openalex.org/W2156232300","https://openalex.org/W2158825919","https://openalex.org/W2165823521","https://openalex.org/W2167112908","https://openalex.org/W2168682993","https://openalex.org/W2171475207","https://openalex.org/W2330945352","https://openalex.org/W2504584117","https://openalex.org/W2510302089","https://openalex.org/W2580125461","https://openalex.org/W2806126560","https://openalex.org/W2925100381","https://openalex.org/W2992766218","https://openalex.org/W4235678817","https://openalex.org/W4254362654"],"related_works":["https://openalex.org/W1981586123","https://openalex.org/W7009225951","https://openalex.org/W7163908946","https://openalex.org/W3189428278","https://openalex.org/W7095929392","https://openalex.org/W2745432862","https://openalex.org/W2019114322","https://openalex.org/W2265275733","https://openalex.org/W4386378056","https://openalex.org/W2992193221"],"abstract_inverted_index":{"Services":[0],"have":[1],"emerged":[2],"as":[3],"major":[4],"economic":[5],"activities":[6],"in":[7,9,18,109],"Taiwan":[8,19],"recent":[10],"years,":[11],"since":[12],"more":[13],"than":[14],"70%":[15],"of":[16,27,42,50,69,79,85,103,119,153],"GDP":[17],"is":[20,133],"generated":[21],"by":[22],"service":[23,28,52,112,143],"sectors.":[24],"Nevertheless,":[25],"knowledge":[26],"innovation":[29],"remained":[30],"under-explored.":[31],"To":[32,99],"address":[33],"this":[34,37],"research":[35],"gap,":[36],"study":[38],"proposed":[39],"the":[40,101,110,115,128,150,154],"concept":[41],"\u201cService":[43],"Innovation":[44,81],"Readiness\u201d":[45],"based":[46],"on":[47],"expert":[48],"interviews":[49],"five":[51,86,111],"industries":[53],"(Department":[54],"Stores":[55],"and":[56,60,63,66,96,114,142,158],"Retail,":[57],"Financial,":[58],"Biotechnology":[59],"Medicine,":[61],"Tourism,":[62],"Information":[64],"Services)":[65],"a":[67,76,105,134],"review":[68],"existing":[70],"literature.":[71],"Given":[72],"this,":[73],"we":[74],"propose":[75],"multi-dimensional":[77,135],"construct":[78,155],"Service":[80],"Readiness":[82],"(SIR)":[83],"consisting":[84],"factors:":[87],"Strategic":[88],"Investment,":[89],"Risk":[90],"Tolerance,":[91],"Innovative":[92],"Champion,":[93],"IT":[94],"Experience,":[95],"Inter-Organizational":[97],"Collaboration.":[98],"validate":[100],"framework":[102],"SIR,":[104],"survey":[106],"was":[107],"conducted":[108],"sectors":[113],"final":[116],"sample":[117],"consisted":[118],"312":[120],"valid":[121],"cases.":[122],"The":[123,137],"results":[124],"grant":[125],"support":[126,149],"to":[127,148],"framework,":[129],"showing":[130],"that":[131],"SIR":[132,141],"construct.":[136],"positive":[138],"relationship":[139],"between":[140],"performance":[144],"provides":[145],"further":[146],"evidence":[147],"predictive":[151],"validity":[152],"measurement.":[156],"Conclusion":[157],"implications":[159],"are":[160],"included.":[161]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2016-06-24T00:00:00"}
