{"id":"https://openalex.org/W3204747407","doi":"https://doi.org/10.7903/ijecs.1927","title":"Effects Of Perceived Risk And Bank Reputation Through Online Trust On The Use Of Internet Banking Services","display_name":"Effects Of Perceived Risk And Bank Reputation Through Online Trust On The Use Of Internet Banking Services","publication_year":2021,"publication_date":"2021-09-25","ids":{"openalex":"https://openalex.org/W3204747407","doi":"https://doi.org/10.7903/ijecs.1927","mag":"3204747407"},"language":"en","primary_location":{"id":"doi:10.7903/ijecs.1927","doi":"https://doi.org/10.7903/ijecs.1927","is_oa":true,"landing_page_url":"https://doi.org/10.7903/ijecs.1927","pdf_url":"http://academic-pub.org/ojs/index.php/ijecs/article/download/1927/428","source":{"id":"https://openalex.org/S2764436554","display_name":"International Journal of Electronic Commerce Studies","issn_l":"2073-9729","issn":["2073-9729","2410-8588"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310319364","host_organization_name":"Academy of Taiwan Information Systems Research","host_organization_lineage":["https://openalex.org/P4310319364"],"host_organization_lineage_names":["Academy of Taiwan Information Systems Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce Studies","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://academic-pub.org/ojs/index.php/ijecs/article/download/1927/428","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051966841","display_name":"Chatpong Tangmanee","orcid":"https://orcid.org/0000-0001-6805-2921","observed_orcids":["https://orcid.org/0000-0001-6805-2921"]},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Chatpong Tangmanee","raw_affiliation_strings":["Chulalongkorn University"],"raw_orcid":"https://orcid.org/0000-0001-6805-2921","affiliations":[{"raw_affiliation_string":"Chulalongkorn University","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008828948","display_name":"Napalai Sritadawut","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Napalai Sritadawut","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6404,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.78750966,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"12","issue":"2","first_page":"229","last_page":"229"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.7390000224113464},{"id":"https://openalex.org/keywords/online-trust","display_name":"online trust","score":0.9409999847412109},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9990000128746033},{"id":"https://openalex.org/keywords/bank-reputation","display_name":"bank reputation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/trust-in-technology","display_name":"trust in technology","score":0.42399999499320984},{"id":"https://openalex.org/keywords/online-banking-adoption","display_name":"online banking adoption","score":0.5830000042915344}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.8723757863044739},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6912828683853149},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6581512689590454},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6158927083015442},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.594197154045105},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5583952069282532},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5015988349914551},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4617946147918701},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3676207661628723},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36276549100875854},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.23656997084617615},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13468673825263977},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.09635809063911438},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09172210097312927},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.06996935606002808},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.05583310127258301},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.7903/ijecs.1927","doi":"https://doi.org/10.7903/ijecs.1927","is_oa":true,"landing_page_url":"https://doi.org/10.7903/ijecs.1927","pdf_url":"http://academic-pub.org/ojs/index.php/ijecs/article/download/1927/428","source":{"id":"https://openalex.org/S2764436554","display_name":"International Journal of Electronic Commerce Studies","issn_l":"2073-9729","issn":["2073-9729","2410-8588"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310319364","host_organization_name":"Academy of Taiwan Information Systems Research","host_organization_lineage":["https://openalex.org/P4310319364"],"host_organization_lineage_names":["Academy of Taiwan Information Systems Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce Studies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.7903/ijecs.1927","doi":"https://doi.org/10.7903/ijecs.1927","is_oa":true,"landing_page_url":"https://doi.org/10.7903/ijecs.1927","pdf_url":"http://academic-pub.org/ojs/index.php/ijecs/article/download/1927/428","source":{"id":"https://openalex.org/S2764436554","display_name":"International Journal of Electronic Commerce Studies","issn_l":"2073-9729","issn":["2073-9729","2410-8588"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310319364","host_organization_name":"Academy of Taiwan Information Systems Research","host_organization_lineage":["https://openalex.org/P4310319364"],"host_organization_lineage_names":["Academy of Taiwan Information Systems Research"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3204747407.pdf","grobid_xml":"https://content.openalex.org/works/W3204747407.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W46967924","https://openalex.org/W223775731","https://openalex.org/W610913865","https://openalex.org/W1538034270","https://openalex.org/W1583890269","https://openalex.org/W1814076311","https://openalex.org/W1965354703","https://openalex.org/W1966348577","https://openalex.org/W1979929841","https://openalex.org/W1980981674","https://openalex.org/W1991622328","https://openalex.org/W2020193641","https://openalex.org/W2032407160","https://openalex.org/W2060553764","https://openalex.org/W2069206189","https://openalex.org/W2106096361","https://openalex.org/W2106407138","https://openalex.org/W2110078189","https://openalex.org/W2110775632","https://openalex.org/W2118682437","https://openalex.org/W2122912498","https://openalex.org/W2131056765","https://openalex.org/W2135855561","https://openalex.org/W2140992710","https://openalex.org/W2143838751","https://openalex.org/W2166704925","https://openalex.org/W2188552038","https://openalex.org/W2291623948","https://openalex.org/W2530360075","https://openalex.org/W2911620472","https://openalex.org/W2920966097","https://openalex.org/W2926947430","https://openalex.org/W4245627996","https://openalex.org/W6600481524","https://openalex.org/W7035904983"],"related_works":["https://openalex.org/W3080751837","https://openalex.org/W3036202388","https://openalex.org/W2102592871","https://openalex.org/W3185872563","https://openalex.org/W2049130454","https://openalex.org/W4292363597","https://openalex.org/W583991334","https://openalex.org/W2945786749","https://openalex.org/W2291623948","https://openalex.org/W2260129431"],"abstract_inverted_index":{"Success":[0],"in":[1],"online":[2,16,41,74,138,165],"banking":[3,38,71,94,163],"services":[4,39,72,136],"relies":[5],"on":[6,21,33,131,147],"customers\u2019":[7],"trust.":[8,42],"While":[9],"other":[10],"studies":[11],"have":[12,19],"examined":[13],"factors":[14],"affecting":[15],"trust,":[17,75,139],"few":[18],"researched":[20],"the":[22,34,55,59,63,67,78,82,86,92,106,112,120,124,128,132,135,141,144,148,161,173,177],"effects":[23,122],"of":[24,36,69,91,123,134,143,172],"their":[25,29,97],"perceived":[26,30,60,87,125,149,174],"risk":[27,61,126,150,175],"and":[28,62,76,103,111,127,176],"bank":[31,64,83,129,145,178],"reputation":[32,65,84,130,146],"use":[35,68,133],"Internet":[37,70,93,162],"through":[40,73,137],"The":[43,99,117],"current":[44],"study":[45],"attempts":[46],"to":[47,57,80,156],"fill":[48],"this":[49],"gap.":[50],"Specifically,":[51],"we":[52],"analyzed":[53],"(1)":[54],"extent":[56,79],"which":[58,81],"affect":[66],"(2)":[77],"affects":[85],"risk.":[88],"416":[89],"samples":[90],"users":[95],"returned":[96],"questionnaires.":[98],"model":[100],"was":[101,151],"assessed":[102],"verified":[104],"using":[105],"confirmatory":[107],"factor":[108],"analysis":[109,118],"(CFA)":[110],"structural":[113],"equation":[114],"modeling":[115],"(SEM).":[116],"confirmed":[119],"significant":[121],"yet,":[140],"effect":[142],"not":[152],"significant.":[153],"In":[154],"addition":[155],"extending":[157],"theoretical":[158],"insights":[159],"into":[160],"users\u2019":[164],"trust":[166],"is":[167],"significantly":[168],"explained":[169],"by":[170],"both":[171],"reputation.":[179]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-10-11T00:00:00"}