{"id":"https://openalex.org/W3201739678","doi":"https://doi.org/10.34306/ajri.v3i1.538","title":"Trust and Acceptance of E-Banking Technology Effect of Mediation on Customer Relationship Management Performance","display_name":"Trust and Acceptance of E-Banking Technology Effect of Mediation on Customer Relationship Management Performance","publication_year":2021,"publication_date":"2021-09-30","ids":{"openalex":"https://openalex.org/W3201739678","doi":"https://doi.org/10.34306/ajri.v3i1.538","mag":"3201739678"},"language":"en","primary_location":{"id":"doi:10.34306/ajri.v3i1.538","doi":"https://doi.org/10.34306/ajri.v3i1.538","is_oa":true,"landing_page_url":"https://doi.org/10.34306/ajri.v3i1.538","pdf_url":null,"source":{"id":"https://openalex.org/S4210193794","display_name":"ADI Journal on Recent Innovation (AJRI)","issn_l":"2685-9106","issn":["2685-9106","2686-0384"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ADI Journal on Recent Innovation (AJRI)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.34306/ajri.v3i1.538","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040740969","display_name":"Ari Pambudi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210096641","display_name":"Universitas Esa Unggul","ror":"https://ror.org/00cwwxh37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210096641"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ari Pambudi","raw_affiliation_strings":["Universitas Esa Unggul"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Esa Unggul","institution_ids":["https://openalex.org/I4210096641"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074801046","display_name":"Riya Widayanti","orcid":"https://orcid.org/0000-0002-9890-7289","observed_orcids":["https://orcid.org/0000-0002-9890-7289"]},"institutions":[{"id":"https://openalex.org/I4210096641","display_name":"Universitas Esa Unggul","ror":"https://ror.org/00cwwxh37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210096641"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Riya Widayanti","raw_affiliation_strings":["Universitas Esa Unggul"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Esa Unggul","institution_ids":["https://openalex.org/I4210096641"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004200125","display_name":"Primasatria Edastama","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210096641","display_name":"Universitas Esa Unggul","ror":"https://ror.org/00cwwxh37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210096641"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Primasatria Edastama","raw_affiliation_strings":["Universitas Esa Unggul"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Esa Unggul","institution_ids":["https://openalex.org/I4210096641"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210096641"],"apc_list":null,"apc_paid":null,"fwci":4.7282,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.94701015,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"3","issue":"1","first_page":"87","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7006999850273132,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7006999850273132,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.2754000127315521,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.007799999788403511,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9589999914169312},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.6949999928474426},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8519999980926514},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.4749999940395355},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.75},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8489999771118164},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.8320000171661377},{"id":"https://openalex.org/keywords/banking-technology","display_name":"banking technology","score":0.3499999940395355}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7098941206932068},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6966520547866821},{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.5656012296676636},{"id":"https://openalex.org/C2776453491","wikidata":"https://www.wikidata.org/wiki/Q5659234","display_name":"Harmony (color)","level":2,"score":0.5040923357009888},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46766459941864014},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4453681707382202},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4307631850242615},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.42328107357025146},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.34306/ajri.v3i1.538","doi":"https://doi.org/10.34306/ajri.v3i1.538","is_oa":true,"landing_page_url":"https://doi.org/10.34306/ajri.v3i1.538","pdf_url":null,"source":{"id":"https://openalex.org/S4210193794","display_name":"ADI Journal on Recent Innovation (AJRI)","issn_l":"2685-9106","issn":["2685-9106","2686-0384"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ADI Journal on Recent Innovation (AJRI)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.34306/ajri.v3i1.538","doi":"https://doi.org/10.34306/ajri.v3i1.538","is_oa":true,"landing_page_url":"https://doi.org/10.34306/ajri.v3i1.538","pdf_url":null,"source":{"id":"https://openalex.org/S4210193794","display_name":"ADI Journal on Recent Innovation (AJRI)","issn_l":"2685-9106","issn":["2685-9106","2686-0384"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ADI Journal on Recent Innovation (AJRI)","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W2946344339","https://openalex.org/W2974607671","https://openalex.org/W3003063548","https://openalex.org/W3003298560","https://openalex.org/W3003841721","https://openalex.org/W3033262134","https://openalex.org/W3127172955","https://openalex.org/W3128431581","https://openalex.org/W3129121348","https://openalex.org/W3148269832","https://openalex.org/W3159770781","https://openalex.org/W3171719018","https://openalex.org/W3184057007","https://openalex.org/W3195349660","https://openalex.org/W4246140213"],"related_works":["https://openalex.org/W2187326515","https://openalex.org/W2018026984","https://openalex.org/W2270426786","https://openalex.org/W2596899727","https://openalex.org/W2395864776","https://openalex.org/W2072313977","https://openalex.org/W4402747720","https://openalex.org/W2550217851","https://openalex.org/W6981590169","https://openalex.org/W2123500264"],"abstract_inverted_index":{"The":[0,43,211,241],"application":[1,242],"of":[2,7,27,39,48,59,71,98,188,220,227,243,250,263,275],"E-Banking":[3,281],"is":[4,116,128,142,209,214,247],"a":[5,25,121,178,198,248,273],"form":[6,26,70,204,249,274],"bank":[8,146,284],"service":[9,72],"to":[10,32,67,108,130,255,268,280,288],"customers":[11,76,152,254,258,289],"that":[12,29,140,205],"was":[13,24,45,61],"established":[14,63],"in":[15,21,34,93,101,113,145,148,169,180,245,252,277,290],"the":[16,37,40,46,56,69,96,117,170,186,194,202,218,260],"1970s":[17],"and":[18,64,73,86,104,153,166,182,190,222,234],"has":[19,95,137,157,177],"started":[20],"Malaysia.":[22],"There":[23],"innovation":[28],"technology":[30],"gave":[31,65],"electronics":[33],"1981":[35],"into":[36],"world":[38,213],"banking":[41,127,212,292],"industry.":[42],"first":[44],"introduction":[47],"Automated":[49],"Teller":[50],"Machines.":[51],"On":[52],"June":[53],"1,":[54],"2000,":[55],"Central":[57],"Bank":[58],"Malaysia":[60],"officially":[62],"permission":[66],"improve":[68],"convenience":[74,287],"for":[75,119],"when":[77],"conducting":[78,149],"online":[79,134],"transactions":[80,150],"which":[81],"previously":[82],"were":[83],"done":[84,90],"offline":[85],"could":[87],"not":[88,215],"be":[89,207],"anywhere.":[91],"Banking":[92],"Indonesia":[94],"advantage":[97],"instilling":[99],"harmony":[100],"business":[102],"ideals":[103],"values":[105],"??that":[106],"lead":[107],"spirituality.":[109],"A":[110],"good":[111,184],"relationship":[112],"building":[114,181],"relationships":[115,162,279],"standard":[118],"choosing":[120],"private":[122],"bank.":[123],"Where":[124],"certain":[125],"conditions":[126],"able":[129],"become":[131,256],"mobile":[132],"on":[133],"applications.":[135],"It":[136],"been":[138],"seen":[139,208],"there":[141],"less":[143],"activity":[144],"lobbying":[147],"between":[151],"employees,":[154,285],"because":[155],"it":[156],"increased":[158],"customer":[159,191,228,278],"satisfaction,":[160],"maintaining":[161,183],"with":[163,259],"antecedent":[164],"factors":[165],"marketing":[167,221,246],"performance":[168,176,271],"field.":[171],"For":[172],"this":[173,264],"reason,":[174],"CRM":[175,270],"goal":[179],"relationships,":[185],"nature":[187],"buyers":[189],"retention":[192],"from":[193,217],"responses":[195],"given.":[196],"In":[197],"traditional":[199],"commercial":[200],"society,":[201],"physical":[203],"can":[206],"trust.":[210],"far":[216],"name":[219],"management":[223],"as":[224,272],"attracting":[225,253],"forms":[226],"trust":[229,276],"by":[230,237],"providing":[231],"products,":[232],"services":[233],"buyer":[235],"behavior":[236],"displaying":[238],"employee":[239],"performance.":[240],"strategies":[244],"reference":[251],"regular":[257],"main":[261],"purpose":[262],"research":[265],"paper":[266],"being":[267],"analyze":[269],"without":[282],"meeting":[283],"bringing":[286],"using":[291],"e-banking":[293],"services.":[294],"accessible":[295],"online.":[296]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":16}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-10-11T00:00:00"}