{"id":"https://openalex.org/W3201722237","doi":"https://doi.org/10.9734/ajess/2021/v22i230528","title":"A Review of the Influence of Effective Communication Skills and Emotional Intelligence of Leaders on Organisational Efficiency","display_name":"A Review of the Influence of Effective Communication Skills and Emotional Intelligence of Leaders on Organisational Efficiency","publication_year":2021,"publication_date":"2021-10-04","ids":{"openalex":"https://openalex.org/W3201722237","doi":"https://doi.org/10.9734/ajess/2021/v22i230528","mag":"3201722237"},"language":"en","primary_location":{"id":"doi:10.9734/ajess/2021/v22i230528","doi":"https://doi.org/10.9734/ajess/2021/v22i230528","is_oa":true,"landing_page_url":"https://doi.org/10.9734/ajess/2021/v22i230528","pdf_url":"https://journalajess.com/index.php/AJESS/article/download/421/841","source":{"id":"https://openalex.org/S4210202154","display_name":"Asian Journal of Education and Social Studies","issn_l":"2581-6268","issn":["2581-6268"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Education and Social Studies","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journalajess.com/index.php/AJESS/article/download/421/841","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078176006","display_name":"Pema Wangchuk","orcid":"https://orcid.org/0000-0003-3221-5615","observed_orcids":["https://orcid.org/0000-0003-3221-5615"]},"institutions":[{"id":"https://openalex.org/I61702852","display_name":"Royal University of Bhutan","ror":"https://ror.org/03hqan520","country_code":"BT","type":"education","lineage":["https://openalex.org/I61702852"]}],"countries":["BT"],"is_corresponding":true,"raw_author_name":"Pema Wangchuk","raw_affiliation_strings":["Faculty of Management Jigme Namgyel Engineering College, Royal University of Bhutan, Bhutan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Management Jigme Namgyel Engineering College, Royal University of Bhutan, Bhutan","institution_ids":["https://openalex.org/I61702852"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5078176006"],"corresponding_institution_ids":["https://openalex.org/I61702852"],"apc_list":null,"apc_paid":null,"fwci":1.1166,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.76284973,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"22","issue":"2","first_page":"35","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.40059998631477356,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.40059998631477356,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.30979999899864197,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12751","display_name":"Leadership and Management in Organizations","score":0.24240000545978546,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/communication-skills","display_name":"communication skills","score":0.925000011920929},{"id":"https://openalex.org/keywords/emotional-intelligence","display_name":"emotional intelligence","score":0.9959999918937683},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.9399999976158142},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"organizational performance","score":0.7440000176429749},{"id":"https://openalex.org/keywords/organizational-efficiency","display_name":"organizational efficiency","score":0.7879999876022339},{"id":"https://openalex.org/keywords/leader-development","display_name":"leader development","score":0.6060000061988831},{"id":"https://openalex.org/keywords/public-speaking","display_name":"public speaking","score":0.6840000152587891},{"id":"https://openalex.org/keywords/negotiation","display_name":"negotiation","score":0.8650000095367432},{"id":"https://openalex.org/keywords/emotion-management","display_name":"emotional management","score":0.8190000057220459},{"id":"https://openalex.org/keywords/leadership-training","display_name":"leadership training","score":0.7200000286102295}],"concepts":[{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.7201586365699768},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.6849880218505859},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5685407519340515},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5139272212982178},{"id":"https://openalex.org/C97082442","wikidata":"https://www.wikidata.org/wiki/Q1934361","display_name":"Skills management","level":2,"score":0.42430949211120605},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4004267156124115},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.34376049041748047},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.25390076637268066},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2261723279953003},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.22607070207595825},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1722879409790039},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.15800487995147705},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.08450925350189209}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.9734/ajess/2021/v22i230528","doi":"https://doi.org/10.9734/ajess/2021/v22i230528","is_oa":true,"landing_page_url":"https://doi.org/10.9734/ajess/2021/v22i230528","pdf_url":"https://journalajess.com/index.php/AJESS/article/download/421/841","source":{"id":"https://openalex.org/S4210202154","display_name":"Asian Journal of Education and Social Studies","issn_l":"2581-6268","issn":["2581-6268"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Education and Social Studies","raw_type":"journal-article"},{"id":"pmh:oai:journalajess.com:article/421","doi":null,"is_oa":true,"landing_page_url":"https://journalajess.com/index.php/AJESS/article/view/421","pdf_url":null,"source":{"id":"https://openalex.org/S4210202154","display_name":"Asian Journal of Education and Social Studies","issn_l":"2581-6268","issn":["2581-6268"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2581-6268","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:HAL:hal-05281977v1","doi":null,"is_oa":false,"landing_page_url":"https://hal.science/hal-05281977","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4405252976","host_organization_name":"Centre pour la Communication Scientifique Directe","host_organization_lineage":["https://openalex.org/I4405252976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Asian Journal of Education and Social Studies, 2021, 22 (2), pp.35-40","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.9734/ajess/2021/v22i230528","doi":"https://doi.org/10.9734/ajess/2021/v22i230528","is_oa":true,"landing_page_url":"https://doi.org/10.9734/ajess/2021/v22i230528","pdf_url":"https://journalajess.com/index.php/AJESS/article/download/421/841","source":{"id":"https://openalex.org/S4210202154","display_name":"Asian Journal of Education and Social Studies","issn_l":"2581-6268","issn":["2581-6268"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320855","host_organization_name":"Sciencedomain International","host_organization_lineage":["https://openalex.org/P4310320855"],"host_organization_lineage_names":["Sciencedomain International"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Education and Social Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3201722237.pdf","grobid_xml":"https://content.openalex.org/works/W3201722237.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W1566344170","https://openalex.org/W1570436641","https://openalex.org/W1600296154","https://openalex.org/W1605411875","https://openalex.org/W2088169302","https://openalex.org/W2093521450","https://openalex.org/W2125150574","https://openalex.org/W2186791204","https://openalex.org/W2798326954","https://openalex.org/W3037941946","https://openalex.org/W4252240600","https://openalex.org/W4288076309","https://openalex.org/W4302977756"],"related_works":["https://openalex.org/W4403567345","https://openalex.org/W4407797473","https://openalex.org/W7079991525","https://openalex.org/W3114942357","https://openalex.org/W3117803082","https://openalex.org/W3114127330","https://openalex.org/W3117929037","https://openalex.org/W4410300490","https://openalex.org/W4416819432","https://openalex.org/W7217204394"],"abstract_inverted_index":{"In":[0],"this":[1],"rapidly":[2],"changing":[3],"global":[4],"environment,":[5],"the":[6,38,42,57,82,97,123,140,156,160,178,194,213],"need":[7],"for":[8],"communication":[9,145],"skills":[10],"(CS)":[11],"and":[12,28,34,46,61,86,91,94,101,109,133,150,168,187,191,203,222,229],"emotional":[13,148,220],"intelligence":[14,149],"(EI)":[15],"has":[16],"become":[17],"important":[18],"to":[19,24,68,80,176,183,200,225],"today's":[20],"leaders,":[21],"in":[22,56,74,139,216],"addition":[23],"knowing":[25],"other":[26],"technical":[27],"conceptual":[29],"skills.":[30],"Although":[31],"many":[32],"universities":[33],"management":[35],"institutions":[36],"around":[37],"world":[39],"have":[40,106],"studied":[41],"impact":[43],"of":[44,84,103,159,180,196],"CS":[45,85,167,190,228],"EI":[47,87,169,192],"on":[48,117],"organizational":[49,92,151,185,223],"performance,":[50],"there":[51],"are":[52,65,154,193],"still":[53],"numerous":[54],"gaps":[55],"research":[58],"approach,":[59],"results":[60],"conclusions.":[62],"Most":[63],"people":[64],"confused":[66],"due":[67],"complex":[69],"information":[70],"that":[71,88,166,210],"lacked":[72],"impeccability":[73],"past":[75],"studies.":[76],"This":[77,111],"study":[78],"aims":[79],"identify":[81],"significance":[83],"influence":[89],"leaders":[90,211],"performance":[93,152],"examine":[95],"how":[96],"contributions,":[98],"evaluations,":[99],"opinions":[100],"ideas":[102],"previous":[104],"researchers":[105],"been":[107],"related":[108],"biased.":[110],"is":[112],"an":[113,197],"independent":[114],"article":[115],"based":[116],"a":[118,181],"literature":[119],"review":[120,142,164,208],"conducted":[121],"using":[122],"electronics":[124],"databases":[125],"such":[126],"as":[127],"EBSCO,":[128],"DOAJ,":[129],"RESEARCH":[130],"LIFE,":[131],"EMBASE":[132],"Google":[134],"Scholar.":[135],"The":[136,162,207],"variables":[137],"explored":[138],"present":[141,163],"include":[143],"effective":[144,198],"skills,":[146],"leadership":[147],"which":[153],"also":[155],"guiding":[157],"framework":[158],"review.":[161],"shows":[165],"may":[170],"be":[171],"combined":[172],"rather":[173],"than":[174],"separated":[175],"develop":[177],"potential":[179],"leader":[182,199],"achieve":[184],"efficiency":[186,224],"success.":[188],"Both":[189],"prerequisites":[195],"manage":[201],"others":[202],"build":[204],"long-term":[205],"relationships.":[206],"recommends":[209],"receive":[212],"appropriate":[214],"training":[215],"public":[217],"speaking,":[218],"negotiation,":[219],"management,":[221],"improve":[226],"their":[227],"EI.":[230]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-10-11T00:00:00"}