{"id":"https://openalex.org/W3199027985","doi":"https://doi.org/10.46254/an11.20211058","title":"The Influence of Work Stress and Workload on Employee Performance Through the Work Environment at SAMSAT Makassar City","display_name":"The Influence of Work Stress and Workload on Employee Performance Through the Work Environment at SAMSAT Makassar City","publication_year":2021,"publication_date":"2021-03-07","ids":{"openalex":"https://openalex.org/W3199027985","doi":"https://doi.org/10.46254/an11.20211058","mag":"3199027985"},"language":"en","primary_location":{"id":"doi:10.46254/an11.20211058","doi":"https://doi.org/10.46254/an11.20211058","is_oa":true,"landing_page_url":"https://doi.org/10.46254/an11.20211058","pdf_url":"https://index.ieomsociety.org/index.cfm/article/downloadArticle/ID/1236","source":{"id":"https://openalex.org/S7407096826","display_name":"International Conference on Industrial Engineering and Operations Management (IEOM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Industrial Engineering and Operations Management","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://index.ieomsociety.org/index.cfm/article/downloadArticle/ID/1236","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017787418","display_name":"Aryo Dwi Wibowo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405273807","display_name":"Sekolah Tinggi Ilmu Ekonomi Amkop Makassar","ror":"https://ror.org/00gyczj45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273807"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Aryo Dwi Wibowo","raw_affiliation_strings":["Student of Magister Program of Economic Science, STIE AMKOP, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Student of Magister Program of Economic Science, STIE AMKOP, Makassar, Indonesia","institution_ids":["https://openalex.org/I4405273807"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019109159","display_name":"Hasmin Tamsah","orcid":"https://orcid.org/0000-0002-9570-9658","observed_orcids":["https://orcid.org/0000-0002-9570-9658"]},"institutions":[{"id":"https://openalex.org/I4405273807","display_name":"Sekolah Tinggi Ilmu Ekonomi Amkop Makassar","ror":"https://ror.org/00gyczj45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273807"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Hasmin Tamsah","raw_affiliation_strings":["STIE AMKOP , Makassar , Indonesia","Student of Magister Program of Economic Science, STIE AMKOP, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE AMKOP , Makassar , Indonesia","institution_ids":["https://openalex.org/I4405273807"]},{"raw_affiliation_string":"Student of Magister Program of Economic Science, STIE AMKOP, Makassar, Indonesia","institution_ids":["https://openalex.org/I4405273807"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017030466","display_name":"Umi Farida","orcid":"https://orcid.org/0000-0001-5478-9279","observed_orcids":["https://orcid.org/0000-0001-5478-9279","https://orcid.org/0000-0002-5282-7902"]},"institutions":[{"id":"https://openalex.org/I4405273807","display_name":"Sekolah Tinggi Ilmu Ekonomi Amkop Makassar","ror":"https://ror.org/00gyczj45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273807"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Umi Farida","raw_affiliation_strings":["STIE AMKOP, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE AMKOP, Makassar, Indonesia","institution_ids":["https://openalex.org/I4405273807"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001700395","display_name":"Irwan Rasyid","orcid":"https://orcid.org/0000-0002-5057-7006","observed_orcids":["https://orcid.org/0000-0002-5057-7006"]},"institutions":[{"id":"https://openalex.org/I4405273807","display_name":"Sekolah Tinggi Ilmu Ekonomi Amkop Makassar","ror":"https://ror.org/00gyczj45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273807"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Irwan Rasyid","raw_affiliation_strings":["STIE AMKOP, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE AMKOP, Makassar, Indonesia","institution_ids":["https://openalex.org/I4405273807"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001298924","display_name":"Meizar Rusli","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3129280579","display_name":"Pancasila University","ror":"https://ror.org/0062tve42","country_code":"ID","type":"education","lineage":["https://openalex.org/I3129280579"]},{"id":"https://openalex.org/I4405273807","display_name":"Sekolah Tinggi Ilmu Ekonomi Amkop Makassar","ror":"https://ror.org/00gyczj45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405273807"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Meizar Rusli","raw_affiliation_strings":["Universitas Pancasila , Jakarta , Indonesia","STIE AMKOP, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pancasila , Jakarta , Indonesia","institution_ids":["https://openalex.org/I3129280579"]},{"raw_affiliation_string":"STIE AMKOP, Makassar, Indonesia","institution_ids":["https://openalex.org/I4405273807"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015934356","display_name":"Yusriadi Yusriadi","orcid":"https://orcid.org/0000-0001-7908-1525","observed_orcids":["https://orcid.org/0000-0001-7908-1525"]},"institutions":[{"id":"https://openalex.org/I3129280579","display_name":"Pancasila University","ror":"https://ror.org/0062tve42","country_code":"ID","type":"education","lineage":["https://openalex.org/I3129280579"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yusriadi Yusriadi","raw_affiliation_strings":["Universitas Pancasila, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Pancasila, Jakarta, Indonesia","institution_ids":["https://openalex.org/I3129280579"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014383061","display_name":"Saidan Zulfiqar bin Tahir","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210109163","display_name":"Universitas Iqra Buru","ror":"https://ror.org/01vpt4w06","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210109163"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Saidan Zulfiqar bin Tahir","raw_affiliation_strings":["Universitas Iqra Buru , Maluku , Indonesia","Yusriadi Yusriadi Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung , Makassar , Indonesia","Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung, Makassar, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Iqra Buru , Maluku , Indonesia","institution_ids":["https://openalex.org/I4210109163"]},{"raw_affiliation_string":"Yusriadi Yusriadi Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung , Makassar , Indonesia","institution_ids":[]},{"raw_affiliation_string":"Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung, Makassar, Indonesia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.904,"has_fulltext":true,"cited_by_count":25,"citation_normalized_percentile":{"value":0.97087379,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9463000297546387,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9463000297546387,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.01940000057220459,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.01119999960064888,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/occupational-stress","display_name":"occupational stress","score":0.8109999895095825},{"id":"https://openalex.org/keywords/workload","display_name":"workload","score":0.9959999918937683},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.968999981880188},{"id":"https://openalex.org/keywords/work-environment","display_name":"work environment","score":0.9610000252723694},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7039999961853027},{"id":"https://openalex.org/keywords/samsat","display_name":"SAMSAT","score":0.7369999885559082},{"id":"https://openalex.org/keywords/tax-officials","display_name":"tax officials","score":0.6600000262260437},{"id":"https://openalex.org/keywords/makassar","display_name":"Makassar","score":0.6919999718666077}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.8016193509101868},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6981789469718933},{"id":"https://openalex.org/C21036866","wikidata":"https://www.wikidata.org/wiki/Q181767","display_name":"Stress (linguistics)","level":2,"score":0.5093849301338196},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4060342013835907},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.29014360904693604},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.1270730197429657},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.08689701557159424},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.46254/an11.20211058","doi":"https://doi.org/10.46254/an11.20211058","is_oa":true,"landing_page_url":"https://doi.org/10.46254/an11.20211058","pdf_url":"https://index.ieomsociety.org/index.cfm/article/downloadArticle/ID/1236","source":{"id":"https://openalex.org/S7407096826","display_name":"International Conference on Industrial Engineering and Operations Management (IEOM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Industrial Engineering and Operations Management","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.46254/an11.20211058","doi":"https://doi.org/10.46254/an11.20211058","is_oa":true,"landing_page_url":"https://doi.org/10.46254/an11.20211058","pdf_url":"https://index.ieomsociety.org/index.cfm/article/downloadArticle/ID/1236","source":{"id":"https://openalex.org/S7407096826","display_name":"International Conference on Industrial Engineering and Operations Management (IEOM)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the International Conference on Industrial Engineering and Operations Management","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.9211000204086304,"display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.6899999976158142,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3199027985.pdf","grobid_xml":"https://content.openalex.org/works/W3199027985.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W143459988","https://openalex.org/W159928712","https://openalex.org/W1966767648","https://openalex.org/W2100758014","https://openalex.org/W2154225786","https://openalex.org/W2157676125","https://openalex.org/W2373437177","https://openalex.org/W2550116691","https://openalex.org/W2574746314","https://openalex.org/W2787134022","https://openalex.org/W2946847898","https://openalex.org/W2989260178","https://openalex.org/W3000646583","https://openalex.org/W3035177462","https://openalex.org/W3152275194","https://openalex.org/W4205962651","https://openalex.org/W4246532567","https://openalex.org/W4255337665","https://openalex.org/W4388498175"],"related_works":["https://openalex.org/W4405557757","https://openalex.org/W4412452926","https://openalex.org/W7217677408","https://openalex.org/W7218416759","https://openalex.org/W4409318525","https://openalex.org/W7117450515","https://openalex.org/W4414716775","https://openalex.org/W7217440637","https://openalex.org/W4408466367","https://openalex.org/W7217205797"],"abstract_inverted_index":{"This":[0],"analysis":[1,47,71,193],"aims":[2],"to":[3,106,148,203],"quantify":[4],"and":[5,12,36,103,130,159,198],"evaluate":[6],"the":[7,18,22,37,64,76,82,111,131,143,177,184,196,210,217],"effect":[8,161],"of":[9,66,98,114],"work":[10,19,112,132,157,204,212],"stress":[11,109,133],"workload":[13,178,197,218],"on":[14,92,162,200],"employee":[15,93],"efficiency":[16,215],"through":[17],"atmosphere":[20],"in":[21,26,44,60,69,110,142,153,191],"SAMSAT":[23,33,61,115],"Work":[24],"Area":[25],"Makassar":[27,34,62,116],"Region.This":[28],"research":[29,206],"performed":[30],"at":[31],"UPTD":[32],"City,":[35],"implementation":[38],"period":[39],"was":[40,50,72,79,85],"one":[41],"month,":[42],"namely":[43],"July":[45],"2019.The":[46],"design":[48],"used":[49,86],"consistent":[51],"with":[52],"a":[53,88,95,118,150,155,188],"quantitative":[54],"approach.The":[55],"population":[56,84],"is":[57,127,146,166],"135":[58,73],"employees":[59],"District.Meanwhile,":[63],"number":[65],"samples":[67],"analysed":[68],"this":[70,192],"workers,":[74],"where":[75],"sampling":[77],"method":[78],"saturated,":[80],"i.e.,":[81],"whole":[83],"as":[87,187],"sample.A":[89],"negative":[90],"impact":[91],"morale,":[94],"high":[96],"degree":[97],"tension":[99,213],"can":[100,121,136],"affect":[101],"performance":[102,164],"even":[104],"contribute":[105],"adverse":[107],"outcomes.Job":[108],"field":[113],"demonstrates":[117],"danger":[119],"that":[120,134,168,176,209],"have":[122],"detrimental":[123],"effects":[124],"if":[125],"anxiety":[126],"not":[128,169,199],"tackled,":[129],"occurs":[135],"weaken":[137],"performance.Different":[138],"things":[139],"are":[140],"seen":[141],"workload,":[144],"which":[145],"known":[147],"be":[149],"motivating":[151],"force":[152],"developing":[154],"healthy":[156],"environment":[158,186],"its":[160,201],"positive":[163],"changes.It":[165],"considered":[167],"all":[170],"workloads":[171],"harm":[172],"an":[173],"individual":[174],"but":[175],"provided":[179],"will":[180],"facilitate":[181],"organizational":[182],"objectives.Furthermore,":[183],"job":[185],"moderating":[189],"variable":[190],"positively":[194],"impacts":[195],"relationship":[202],"tension.The":[205],"implications":[207],"suggest":[208],"company's":[211],"decreases":[214],"while":[216],"increases":[219],"performance.":[220]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2021-09-27T00:00:00"}