{"id":"https://openalex.org/W3198290197","doi":"https://doi.org/10.1108/apjml-02-2021-0133","title":"What drives customers towards mobile shopping? An integrative technology continuance theory perspective","display_name":"What drives customers towards mobile shopping? An integrative technology continuance theory perspective","publication_year":2021,"publication_date":"2021-08-27","ids":{"openalex":"https://openalex.org/W3198290197","doi":"https://doi.org/10.1108/apjml-02-2021-0133","mag":"3198290197"},"language":"en","primary_location":{"id":"doi:10.1108/apjml-02-2021-0133","doi":"https://doi.org/10.1108/apjml-02-2021-0133","is_oa":false,"landing_page_url":"https://doi.org/10.1108/apjml-02-2021-0133","pdf_url":null,"source":{"id":"https://openalex.org/S191031105","display_name":"Asia Pacific Journal of Marketing and Logistics","issn_l":"1355-5855","issn":["1355-5855","1758-4248"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Marketing and Logistics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037566890","display_name":"Nikunj Kumar Jain","orcid":"https://orcid.org/0000-0002-7684-8089","observed_orcids":["https://orcid.org/0000-0002-7684-8089"]},"institutions":[{"id":"https://openalex.org/I166533956","display_name":"Institute of Management Technology","ror":"https://ror.org/05k0kb696","country_code":"IN","type":"education","lineage":["https://openalex.org/I166533956"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Nikunj Kumar Jain","raw_affiliation_strings":["Operations Management, Institute of Management Technology Ghaziabad, Ghaziabad, India"],"raw_orcid":"https://orcid.org/0000-0002-7684-8089","affiliations":[{"raw_affiliation_string":"Operations Management, Institute of Management Technology Ghaziabad, Ghaziabad, India","institution_ids":["https://openalex.org/I166533956"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033499864","display_name":"Dimple Kaul","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405279724","display_name":"K J Somaiya Institute of Management","ror":"https://ror.org/01x7cet86","country_code":"IN","type":"education","lineage":["https://openalex.org/I4405262393","https://openalex.org/I4405279724"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dimple Kaul","raw_affiliation_strings":["Marketing, K J Somaiya Institute of Management, Mumbai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing, K J Somaiya Institute of Management, Mumbai, India","institution_ids":["https://openalex.org/I4405279724"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022898528","display_name":"Priyavrat Sanyal","orcid":"https://orcid.org/0000-0001-7968-5417","observed_orcids":["https://orcid.org/0000-0001-7968-5417"]},"institutions":[{"id":"https://openalex.org/I4400600926","display_name":"Indian Institute of Management Bodh Gaya","ror":"https://ror.org/01jx6h585","country_code":"IN","type":"education","lineage":["https://openalex.org/I4400600926"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Priyavrat Sanyal","raw_affiliation_strings":["Marketing, Indian Institute of Management Bodh Gaya, Bodh Gaya, India"],"raw_orcid":"https://orcid.org/0000-0001-7968-5417","affiliations":[{"raw_affiliation_string":"Marketing, Indian Institute of Management Bodh Gaya, Bodh Gaya, India","institution_ids":["https://openalex.org/I4400600926"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.6219,"has_fulltext":false,"cited_by_count":60,"citation_normalized_percentile":{"value":0.97868173,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":"34","issue":"5","first_page":"922","last_page":"943"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-shopping","display_name":"mobile shopping","score":0.9990000128746033},{"id":"https://openalex.org/keywords/mobile-service-quality","display_name":"mobile service quality","score":0.7979999780654907},{"id":"https://openalex.org/keywords/technology-continuance-theory","display_name":"technology continuance theory","score":0.9139999747276306},{"id":"https://openalex.org/keywords/technology-adoption-model","display_name":"technology adoption model","score":0.8019999861717224},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.9380000233650208},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9779999852180481},{"id":"https://openalex.org/keywords/innovativeness","display_name":"innovativeness","score":0.8740000128746033},{"id":"https://openalex.org/keywords/shopping-satisfaction","display_name":"shopping satisfaction","score":0.953000009059906},{"id":"https://openalex.org/keywords/mobile-application","display_name":"mobile application","score":0.5799999833106995},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.5199999809265137},{"id":"https://openalex.org/keywords/logistics-service-quality","display_name":"logistics service quality","score":0.5419999957084656}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9080384969711304},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6815096735954285},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6102681756019592},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5541561841964722},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5394499897956848},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5165525674819946},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5136308073997498},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.490730881690979},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4665057063102722},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.4647212624549866},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4592783749103546},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4577315151691437},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.45399010181427},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4532249867916107},{"id":"https://openalex.org/C197378717","wikidata":"https://www.wikidata.org/wiki/Q1154408","display_name":"Mobile commerce","level":2,"score":0.4165342450141907},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.34757065773010254},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.2556282877922058},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1798451542854309},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11241427063941956},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08407679200172424},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/apjml-02-2021-0133","doi":"https://doi.org/10.1108/apjml-02-2021-0133","is_oa":false,"landing_page_url":"https://doi.org/10.1108/apjml-02-2021-0133","pdf_url":null,"source":{"id":"https://openalex.org/S191031105","display_name":"Asia Pacific Journal of Marketing and Logistics","issn_l":"1355-5855","issn":["1355-5855","1758-4248"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Pacific Journal of Marketing and Logistics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.6399999856948853,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W89647087","https://openalex.org/W113834200","https://openalex.org/W275809220","https://openalex.org/W748996625","https://openalex.org/W1497336257","https://openalex.org/W1524742070","https://openalex.org/W1555249425","https://openalex.org/W1557992034","https://openalex.org/W1970326434","https://openalex.org/W1971440513","https://openalex.org/W1976263539","https://openalex.org/W1976876708","https://openalex.org/W1979422830","https://openalex.org/W1982368258","https://openalex.org/W1985419904","https://openalex.org/W1987381877","https://openalex.org/W1994118423","https://openalex.org/W1995046486","https://openalex.org/W2006131016","https://openalex.org/W2008844891","https://openalex.org/W2009780847","https://openalex.org/W2017313171","https://openalex.org/W2017624521","https://openalex.org/W2019089262","https://openalex.org/W2021189926","https://openalex.org/W2022443965","https://openalex.org/W2025635217","https://openalex.org/W2030304935","https://openalex.org/W2032600898","https://openalex.org/W2033943395","https://openalex.org/W2036063909","https://openalex.org/W2036431990","https://openalex.org/W2037086452","https://openalex.org/W2038702827","https://openalex.org/W2045423129","https://openalex.org/W2046010418","https://openalex.org/W2046622454","https://openalex.org/W2054643262","https://openalex.org/W2062124617","https://openalex.org/W2067875401","https://openalex.org/W2068085749","https://openalex.org/W2074932610","https://openalex.org/W2094902472","https://openalex.org/W2099697766","https://openalex.org/W2099950150","https://openalex.org/W2106096361","https://openalex.org/W2106158509","https://openalex.org/W2110506823","https://openalex.org/W2120523603","https://openalex.org/W2134884007","https://openalex.org/W2151694441","https://openalex.org/W2152559109","https://openalex.org/W2162061662","https://openalex.org/W2165713616","https://openalex.org/W2334884533","https://openalex.org/W2552969746","https://openalex.org/W2571582372","https://openalex.org/W2594641613","https://openalex.org/W2597110692","https://openalex.org/W2606301176","https://openalex.org/W2614258573","https://openalex.org/W2739066513","https://openalex.org/W2768193604","https://openalex.org/W2769911796","https://openalex.org/W2808037420","https://openalex.org/W2809726495","https://openalex.org/W2888254411","https://openalex.org/W2896657451","https://openalex.org/W2899180357","https://openalex.org/W2899234827","https://openalex.org/W2899319651","https://openalex.org/W2910742804","https://openalex.org/W2920328196","https://openalex.org/W2944460521","https://openalex.org/W2954528449","https://openalex.org/W2955898718","https://openalex.org/W2964538191","https://openalex.org/W2966620458","https://openalex.org/W2969017406","https://openalex.org/W2969478303","https://openalex.org/W2979365173","https://openalex.org/W2992634094","https://openalex.org/W2995940540","https://openalex.org/W2995994776","https://openalex.org/W3006758207","https://openalex.org/W3011328775","https://openalex.org/W3014300016","https://openalex.org/W3084040612","https://openalex.org/W3096167570","https://openalex.org/W4230637740","https://openalex.org/W6920816880"],"related_works":["https://openalex.org/W2506194811","https://openalex.org/W4213346563","https://openalex.org/W4394953633","https://openalex.org/W2183484070","https://openalex.org/W885849835","https://openalex.org/W4308100837","https://openalex.org/W2571582372","https://openalex.org/W7047172035","https://openalex.org/W7048255667","https://openalex.org/W3162190341"],"abstract_inverted_index":{"Purpose":[0],"Existing":[1],"studies":[2],"examine":[3],"the":[4,38,41,57,138,179,200,228,232,240],"effect":[5,140],"of":[6,40,48,73,83,141,182,203,219,242],"mobile":[7,16,51,74,91,163,206,223,243],"service":[8,180,190,220,236],"quality":[9,181,221],"(M-S-QUAL)":[10],"on":[11,33,102,194],"shoppers'":[12],"intent":[13,202],"to":[14,22,36,45,67,154,198,231,245],"continue":[15],"shopping":[17,75,119,128,164,244],"using":[18,90,97],"various":[19],"theoretical":[20],"lenses":[21],"understand":[23],"its":[24,93],"underlying":[25],"factors.":[26],"However,":[27],"there":[28],"is":[29],"limited":[30],"research":[31],"focusing":[32],"combining":[34],"theories":[35],"integrate":[37],"understanding":[39],"factors":[42],"that":[43,111],"contribute":[44],"continuance":[46,64],"intention":[47],"customers":[49],"towards":[50],"shopping.":[52,224],"This":[53,108,151,209],"study":[54,109,133,152,210],"integrated":[55],"M-S-QUAL,":[56],"technology":[58,63,195],"adoption":[59],"model":[60,72],"(TAM)":[61],"and":[62,92,113,121,124,130,145,159,171,184,196,214,239],"theory":[65],"(TCT)":[66],"test":[68],"our":[69],"proposed":[70],"conceptual":[71],"use":[76],"Design/methodology/approach":[77],"Empirical":[78],"data":[79],"from":[80],"a":[81],"survey":[82],"193":[84],"respondents":[85],"who":[86],"frequently":[87],"make":[88],"purchases":[89],"applications":[94],"were":[95],"analysed":[96],"partial":[98],"least":[99],"squares":[100],"based":[101],"structural":[103],"equation":[104],"modelling":[105],"(PLS-SEM).":[106],"Findings":[107],"found":[110,135],"M-S-QUAL":[112,144],"perceived":[114],"usefulness":[115],"(PU)":[116],"positively":[117,126],"influence":[118],"satisfaction":[120,129,142],"CI.":[122,131,148],"PU":[123,146,241],"innovativeness,":[125],"affect":[127],"The":[132,189],"also":[134,226],"support":[136],"for":[137,162,234],"mediating":[139],"between":[143],"with":[147],"Research":[149],"limitations/implications":[150],"contributes":[153],"TCT":[155],"by":[156],"incorporating":[157],"pre-purchase":[158],"post-purchase":[160,176],"dimensions":[161],"through":[165,205],"applications.":[166,207],"Pre-purchase":[167],"variables":[168,177],"include":[169,178],"technology-related":[170],"innovativeness-related":[172],"features.":[173],"In":[174],"contrast,":[175],"forward":[183],"reverse":[185],"logistics.":[186],"Practical":[187],"implications":[188,230],"providers":[191],"should":[192],"focus":[193],"innovativeness":[197,238],"increase":[199],"continuing":[201],"shoppers":[204],"Originality/value":[208],"validates":[211],"fulfilment,":[212],"responsiveness":[213],"contact":[215],"as":[216],"key":[217],"determinants":[218],"in":[222],"It":[225],"identifies":[227],"practical":[229],"managers":[233],"improving":[235],"quality,":[237],"retain":[246],"customers.":[247]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":2}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2021-09-13T00:00:00"}
