{"id":"https://openalex.org/W3194914904","doi":"https://doi.org/10.1145/3487553.3524228","title":"With One Voice: Composing a Travel Voice Assistant from Repurposed Models","display_name":"With One Voice: Composing a Travel Voice Assistant from Repurposed Models","publication_year":2022,"publication_date":"2022-04-25","ids":{"openalex":"https://openalex.org/W3194914904","doi":"https://doi.org/10.1145/3487553.3524228","mag":"3194914904"},"language":"en","primary_location":{"id":"doi:10.1145/3487553.3524228","doi":"https://doi.org/10.1145/3487553.3524228","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3487553.3524228","pdf_url":null,"source":{"id":"https://openalex.org/S7407088480","display_name":"International World Wide Web Conference (WWW)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the Web Conference 2022","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["arxiv","crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2108.11463","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006285137","display_name":"Shachaf Poran","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shachaf Poran","raw_affiliation_strings":["Booking.com, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Booking.com, Israel","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033137228","display_name":"Gil Amsalem","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gil Amsalem","raw_affiliation_strings":["Booking.com, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Booking.com, Israel","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061390740","display_name":"Amit Beka","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amit Beka","raw_affiliation_strings":["Booking.com, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Booking.com, Israel","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069739455","display_name":"Dmitri Goldenberg","orcid":"https://orcid.org/0000-0003-4617-2310","observed_orcids":["https://orcid.org/0000-0003-4617-2310","https://orcid.org/0000-0001-6034-9632"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dmitri Goldenberg","raw_affiliation_strings":["Booking.com, Israel"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Booking.com, Israel","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4191,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.5764607,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"383","last_page":"387"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.6035000085830688,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.6035000085830688,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.30149999260902405,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.035100001841783524,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voice-assistants","display_name":"voice assistants","score":0.9620000123977661},{"id":"https://openalex.org/keywords/voice-search","display_name":"voice search","score":0.7039999961853027},{"id":"https://openalex.org/keywords/speech-to-text","display_name":"speech-to-text","score":0.8889999985694885},{"id":"https://openalex.org/keywords/named-entity-recognition","display_name":"named entity recognition","score":0.9070000052452087},{"id":"https://openalex.org/keywords/entity-resolution","display_name":"entity resolution","score":0.7329999804496765},{"id":"https://openalex.org/keywords/text-classification","display_name":"text classification","score":0.9980000257492065},{"id":"https://openalex.org/keywords/booking-com","display_name":"Booking.com","score":0.5720000267028809},{"id":"https://openalex.org/keywords/time-to-market","display_name":"time to market","score":0.5600000023841858},{"id":"https://openalex.org/keywords/development-costs","display_name":"development costs","score":0.5720000267028809}],"concepts":[{"id":"https://openalex.org/C10347200","wikidata":"https://www.wikidata.org/wiki/Q1960297","display_name":"Hindsight bias","level":2,"score":0.8041503429412842},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.796035885810852},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.67551589012146},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6496250629425049},{"id":"https://openalex.org/C2780554381","wikidata":"https://www.wikidata.org/wiki/Q2063340","display_name":"Sensemaking","level":2,"score":0.5997374057769775},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4260764718055725},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3556651771068573},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.3269904851913452},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3106776475906372},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.09764990210533142},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3487553.3524228","doi":"https://doi.org/10.1145/3487553.3524228","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3487553.3524228","pdf_url":null,"source":{"id":"https://openalex.org/S7407088480","display_name":"International World Wide Web Conference (WWW)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Companion Proceedings of the Web Conference 2022","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2108.11463","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2108.11463","pdf_url":"https://arxiv.org/pdf/2108.11463","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"doi:10.48550/arxiv.2108.11463","doi":"https://doi.org/10.48550/arxiv.2108.11463","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2108.11463","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2108.11463","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2108.11463","pdf_url":"https://arxiv.org/pdf/2108.11463","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3194914904.pdf","grobid_xml":"https://content.openalex.org/works/W3194914904.grobid-xml"},"referenced_works_count":35,"referenced_works":["https://openalex.org/W11298561","https://openalex.org/W1500419248","https://openalex.org/W1524333225","https://openalex.org/W1529616844","https://openalex.org/W1554540371","https://openalex.org/W1734538896","https://openalex.org/W1978660892","https://openalex.org/W2095734449","https://openalex.org/W2101415191","https://openalex.org/W2112508839","https://openalex.org/W2144537213","https://openalex.org/W2160733034","https://openalex.org/W2165698076","https://openalex.org/W2189162242","https://openalex.org/W2336203772","https://openalex.org/W2593303020","https://openalex.org/W2738440736","https://openalex.org/W2746689340","https://openalex.org/W2783089003","https://openalex.org/W2792106437","https://openalex.org/W2890735031","https://openalex.org/W2896480560","https://openalex.org/W2899829581","https://openalex.org/W2933081570","https://openalex.org/W2946119234","https://openalex.org/W2951641587","https://openalex.org/W2962760690","https://openalex.org/W2970887634","https://openalex.org/W2989982989","https://openalex.org/W3099710319","https://openalex.org/W3110645679","https://openalex.org/W3131150326","https://openalex.org/W3134509974","https://openalex.org/W4238262126","https://openalex.org/W6949549905"],"related_works":["https://openalex.org/W6885041387","https://openalex.org/W2040681044","https://openalex.org/W6941279712","https://openalex.org/W2137743601","https://openalex.org/W4415433147","https://openalex.org/W2322018976","https://openalex.org/W1606776353","https://openalex.org/W6998826922","https://openalex.org/W4243526464","https://openalex.org/W4385993835"],"abstract_inverted_index":{"Voice":[0],"assistants":[1],"provide":[2],"users":[3],"a":[4,49,101,142],"new":[5],"way":[6],"of":[7,24,32,58],"interacting":[8],"with":[9,20],"digital":[10],"products,":[11],"allowing":[12],"them":[13],"to":[14,81],"retrieve":[15],"information":[16],"and":[17,26,43,45,64,84,93,113,126,134],"complete":[18],"tasks":[19],"an":[21],"increased":[22],"sense":[23],"control":[25],"flexibility.":[27],"Such":[28],"products":[29],"are":[30],"comprised":[31],"several":[33,59],"machine":[34],"learning":[35],"models,":[36],"like":[37],"Speech-to-Text":[38],"transcription,":[39],"Named":[40],"Entity":[41],"Recognition":[42],"Resolution,":[44],"Text":[46],"Classification.":[47],"Building":[48],"voice":[50,102],"assistant":[51,104],"from":[52,99,150],"scratch":[53],"takes":[54],"the":[55,110],"prolonged":[56],"efforts":[57,115],"teams":[60],"constructing":[61],"numerous":[62],"models":[63,77],"orchestrating":[65],"between":[66],"components.":[67],"Alternatives":[68],"such":[69],"as":[70],"using":[71],"third-party":[72],"vendors":[73],"or":[74],"re-purposing":[75],"existing":[76,121,151],"may":[78],"be":[79,148],"considered":[80],"shorten":[82],"time-to-market":[83],"development":[85,114],"costs.":[86],"However,":[87],"each":[88],"option":[89],"has":[90],"its":[91],"benefits":[92],"drawbacks.":[94],"We":[95,124],"present":[96],"key":[97],"insights":[98],"building":[100],"search":[103],"for":[105],"Booking.com.":[106],"Our":[107],"paper":[108],"compares":[109],"achieved":[111],"performance":[112],"in":[116,138],"dedicated":[117],"tailor-made":[118],"solutions":[119],"against":[120],"re-purposed":[122],"models.":[123,152],"share":[125],"discuss":[127],"our":[128],"data-driven":[129],"decisions":[130],"about":[131],"implementation":[132],"trade-offs":[133],"their":[135],"estimated":[136],"outcomes":[137],"hindsight,":[139],"showing":[140],"that":[141],"fully":[143],"functional":[144],"Machine-Learning":[145],"product":[146],"can":[147],"built":[149]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-08-30T00:00:00"}
