{"id":"https://openalex.org/W3190835997","doi":null,"title":"The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results","display_name":"The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results","publication_year":2017,"publication_date":"2017-01-10","ids":{"openalex":"https://openalex.org/W3190835997","mag":"3190835997"},"language":"en","primary_location":{"id":"mag:3190835997","doi":null,"is_oa":false,"landing_page_url":"https://library.itats.ac.id/index.php?p=show_detail&id=27871&keywords=","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017420747","display_name":"Tracy Maylett","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tracy Maylett","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5032276243","display_name":"Matthew Wride","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Matthew Wride","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8272,"has_fulltext":false,"cited_by_count":55,"citation_normalized_percentile":{"value":0.86394558,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5054000020027161,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.5054000020027161,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.23520000278949738,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.23409999907016754,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-experience","display_name":"employee experience","score":0.9959999918937683},{"id":"https://openalex.org/keywords/employee-engagement","display_name":"employee engagement","score":0.9959999918937683},{"id":"https://openalex.org/keywords/talent-attraction","display_name":"talent attraction","score":0.9710000157356262},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.984000027179718},{"id":"https://openalex.org/keywords/top-performers","display_name":"top performers","score":0.6290000081062317},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.6660000085830688},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.6330000162124634},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.5009999871253967},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.4189999997615814}],"concepts":[{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5988472700119019},{"id":"https://openalex.org/C99753626","wikidata":"https://www.wikidata.org/wiki/Q14937678","display_name":"Employee engagement","level":2,"score":0.5860821604728699},{"id":"https://openalex.org/C2781095916","wikidata":"https://www.wikidata.org/wiki/Q36348","display_name":"Dream","level":2,"score":0.5326622724533081},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.44589802622795105},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.40291810035705566},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39669519662857056},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2882009744644165},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24763667583465576},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18615949153900146},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3190835997","doi":null,"is_oa":false,"landing_page_url":"https://library.itats.ac.id/index.php?p=show_detail&id=27871&keywords=","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.7257999777793884}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3021676665","https://openalex.org/W2904513518","https://openalex.org/W7221288411","https://openalex.org/W4286715652","https://openalex.org/W4221113193","https://openalex.org/W3121115194","https://openalex.org/W4396761821","https://openalex.org/W4392159698","https://openalex.org/W2883808066","https://openalex.org/W2990593435"],"abstract_inverted_index":{"Tracy":[0],"Maylett":[1],"and":[2,12,26,36,58,125,154,171],"Matthew":[3],"Wride":[4],"plowed":[5],"through":[6,115],"tens":[7],"of":[8,10,14,24,130],"thousands":[9],"cases":[11],"millions":[13],"data":[15],"points,":[16],"figured":[17],"out":[18],"what":[19,30],"actually":[20],"tips":[21],"the":[22,43,90,146,173,184],"scale":[23],"engagement,":[25,181],"now":[27],"are":[28,128,148],"sharing":[29],"you":[31,50,63,87],"can":[32],"do":[33],"to":[34,67,95,150,157,169],"attract":[35],"retain":[37],"top":[38],"performing":[39],"empoloyees":[40],"by":[41],"building":[42],"right":[44],"employee":[45,180],"experience":[46],"for":[47],"your":[48,69],"organization.\r\nUntil":[49],"understand":[51],"who":[52],"is":[53,73],"putting":[54],"in":[55,78,84,179],"a":[56,116,134,138,141,177],"full":[57],"smart":[59],"effort":[60],"each":[61],"day,":[62],"don't":[64],"know":[65],"where":[66],"focus":[68],"leadership":[70],"attention.":[71],"Who":[72],"fully":[74],"engaged,":[75],"but":[76],"not":[77,121,140],"serving":[79,85],"their":[80,105,107],"customers--instead,":[81],"they're":[82,123],"engaged":[83],"themselves?\r\nAs":[86],"look":[88,112],"behind":[89],"engagement":[91,168],"headlines,":[92],"you're":[93],"compelled":[94],"ask":[96],"why":[97],"so":[98,102,160,182],"many":[99],"people":[100],"care":[101],"little":[103],"about":[104,166],"work--or":[106],"customers.":[108],"Perhaps":[109],"we":[110],"should":[111],"at":[113],"this":[114,144],"different":[117],"lens,":[118],"Maybe":[119],"it's":[120],"because":[122],"selfish":[124],"lazy.":[126],"There":[127],"dozen":[129],"factors":[131],"that":[132],"turn":[133],"job":[135],"into,":[136],"well,":[137],"job--and":[139],"dream.":[142],"In":[143],"book,":[145],"authors":[147],"trying":[149],"find":[151],"those":[152],"forces":[153],"learn":[155],"how":[156],"change":[158],"them,":[159],"leaders":[161],"could":[162],"move":[163],"from":[164],"complaining":[165],"low":[167],"measuring":[170],"changing":[172],"experience.":[174,186],"And":[175],"with":[176],"rise":[178],"rises":[183],"customer":[185]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":25},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":5},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2021-08-16T00:00:00"}
