{"id":"https://openalex.org/W3190174644","doi":"https://doi.org/10.32493/drb.v4i4.10829","title":"Pentingnya Membangun Loyalitas Konsumen Melalui Kualitas Pelayanan dan Kepercayaan : Survey Tentang Pelayanan dan Loyalitas Pada Perusahaan Jasa","display_name":"Pentingnya Membangun Loyalitas Konsumen Melalui Kualitas Pelayanan dan Kepercayaan : Survey Tentang Pelayanan dan Loyalitas Pada Perusahaan Jasa","publication_year":2021,"publication_date":"2021-07-30","ids":{"openalex":"https://openalex.org/W3190174644","doi":"https://doi.org/10.32493/drb.v4i4.10829","mag":"3190174644"},"language":"id","primary_location":{"id":"doi:10.32493/drb.v4i4.10829","doi":"https://doi.org/10.32493/drb.v4i4.10829","is_oa":true,"landing_page_url":"https://doi.org/10.32493/drb.v4i4.10829","pdf_url":"http://openjournal.unpam.ac.id/index.php/DRB/article/download/10829/pdf","source":{"id":"https://openalex.org/S4210232197","display_name":"Jurnal Disrupsi Bisnis","issn_l":"2621-797X","issn":["2621-797X","2746-6841"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210157166","host_organization_name":"Universitas Pamulang","host_organization_lineage":["https://openalex.org/I4210157166"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Disrupsi Bisnis","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://openjournal.unpam.ac.id/index.php/DRB/article/download/10829/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078837650","display_name":"Deri Firmansyah","orcid":"https://orcid.org/0000-0001-8372-2639","observed_orcids":["https://orcid.org/0000-0001-8372-2639"]},"institutions":[{"id":"https://openalex.org/I4405275154","display_name":"STIE Pasim Sukabumi","ror":"https://ror.org/03235aw37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275154"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Deri Firmansyah","raw_affiliation_strings":["STIE PASIM Sukabumi Jawa Barat"],"raw_orcid":"https://orcid.org/0000-0001-8372-2639","affiliations":[{"raw_affiliation_string":"STIE PASIM Sukabumi Jawa Barat","institution_ids":["https://openalex.org/I4405275154"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065473760","display_name":"Teddy Setiawan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Teddy Setiawan","raw_affiliation_strings":["Jurusan Manajemen STIE Penguji Sukabumi, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jurusan Manajemen STIE Penguji Sukabumi, Indonesia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020116416","display_name":"Dwinanto Priyo Susetyo","orcid":"https://orcid.org/0000-0001-8874-268X","observed_orcids":["https://orcid.org/0000-0001-8874-268X"]},"institutions":[{"id":"https://openalex.org/I4405275154","display_name":"STIE Pasim Sukabumi","ror":"https://ror.org/03235aw37","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405275154"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dwinanto Priyo Susetyo","raw_affiliation_strings":["STIE PASIM Sukabumi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIE PASIM Sukabumi","institution_ids":["https://openalex.org/I4405275154"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9565,"has_fulltext":true,"cited_by_count":25,"citation_normalized_percentile":{"value":0.87773611,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"4","issue":"4","first_page":"304","last_page":"304"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9480000138282776},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9929999709129333},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.8650000095367432},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.8479999899864197},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.7459999918937683}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5525656342506409},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.38820481300354004},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.35910293459892273},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.1287423074245453}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.32493/drb.v4i4.10829","doi":"https://doi.org/10.32493/drb.v4i4.10829","is_oa":true,"landing_page_url":"https://doi.org/10.32493/drb.v4i4.10829","pdf_url":"http://openjournal.unpam.ac.id/index.php/DRB/article/download/10829/pdf","source":{"id":"https://openalex.org/S4210232197","display_name":"Jurnal Disrupsi Bisnis","issn_l":"2621-797X","issn":["2621-797X","2746-6841"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210157166","host_organization_name":"Universitas Pamulang","host_organization_lineage":["https://openalex.org/I4210157166"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Disrupsi Bisnis","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.32493/drb.v4i4.10829","doi":"https://doi.org/10.32493/drb.v4i4.10829","is_oa":true,"landing_page_url":"https://doi.org/10.32493/drb.v4i4.10829","pdf_url":"http://openjournal.unpam.ac.id/index.php/DRB/article/download/10829/pdf","source":{"id":"https://openalex.org/S4210232197","display_name":"Jurnal Disrupsi Bisnis","issn_l":"2621-797X","issn":["2621-797X","2746-6841"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210157166","host_organization_name":"Universitas Pamulang","host_organization_lineage":["https://openalex.org/I4210157166"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Disrupsi Bisnis","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3190174644.pdf","grobid_xml":"https://content.openalex.org/works/W3190174644.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W2281900472","https://openalex.org/W2915154071","https://openalex.org/W2972041256","https://openalex.org/W2972163492","https://openalex.org/W2982144287","https://openalex.org/W3150973655","https://openalex.org/W6692146031"],"related_works":["https://openalex.org/W7171744116","https://openalex.org/W4409397621","https://openalex.org/W2886365851","https://openalex.org/W3129853324","https://openalex.org/W7221181486","https://openalex.org/W7169529442","https://openalex.org/W7066669423","https://openalex.org/W7029182002","https://openalex.org/W6986352513","https://openalex.org/W7219037356"],"abstract_inverted_index":{"Tujuan":[0],"dilakukannya":[1],"penelitian":[2,92],"ini":[3],"adalah":[4,42,59],"untuk":[5,66,131],"menguji":[6],"dan":[7,17,62,72,81,88,106,117,139,147,156,171],"memverifikasi":[8],"pentingnya":[9],"upaya":[10],"membangun":[11],"loyalitas":[12,95],"konsumen":[13,96,141,167],"melalui":[14,47],"kualitas":[15],"pelayanan":[16,110,130,134],"meningkatkan":[18,128],"kepercayaan":[19,118],"konsumen.":[20],"Sampel":[21],"yang":[22,40,45,50,57,111,149,158,160,164],"digunakan":[23,41,58],"86":[24],"orang":[25],"konsumen,":[26,119],"diperoleh":[27,46],"berdasarkan":[28],"teknik":[29],"non":[30],"probability":[31],"sampling":[32],"dengan":[33,84,127,153],"menggunakan":[34,85],"pendekatan":[35],"rumus":[36],"Slovin.":[37],"Sumber":[38],"data":[39,43],"primer":[44],"penyebaran":[48],"kuesioner":[49],"didistribusikan":[51],"langsung":[52],"kepada":[53],"responden.":[54],"Metode":[55],"analisis":[56,69,73,77,82],"uji":[60,63,70,86,89],"instrumen":[61],"asumsi":[64],"klasik,":[65],"kemudian":[67],"dilakukan":[68,124],"korelasi":[71],"regresi":[74],"linear":[75],"berganda":[76],"koefisien":[78],"determinasi":[79],"(R2)":[80],"statistik":[83],"t":[87],"F.":[90],"Hasil":[91],"menunjukkan":[93,121],"bahwa":[94],"pada":[97],"PT.":[98],"Nuansa":[99],"Ilham":[100],"Prima":[101],"Sukabumi":[102],"dapat":[103],"dikontruksi,":[104],"dibangun":[105],"dipengaruhi":[107],"oleh":[108,125],"ketapatan":[109],"diberikan":[112],"sehingga":[113],"mampu":[114,143],"menumbuhkan":[115],"keyakinan":[116,163],"serta":[120],"begitu":[122],"penting":[123],"perusahaan":[126,152],"kulitas":[129],"menunjukan":[132],"kemampuan":[133],"dalam":[135],"memenuhi":[136],"keinginan,":[137],"kebutuhan":[138],"harapan":[140],"hingga":[142],"memberikan":[144],"nilai":[145],"kepuasan":[146],"persepsi":[148],"positif":[150],"tentang":[151,169],"segala":[154],"produk":[155],"layanan":[157,174],"ditwarkannya":[159],"berimplikasi":[161],"tumbuhnya":[162],"kuat":[165],"membuat":[166],"percaya":[168],"proses":[170],"kinerja":[172],"dari":[173],"perusahaan.":[175],"Kata":[176],"Kunci:":[177],"Persepsi":[178],"Konsumen;":[179],"Kualitas":[180],"Pelayanan;":[181],"Kepercayaan;":[182],"Loyalitas":[183],"Konsumen":[184]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-08-16T00:00:00"}
