{"id":"https://openalex.org/W3190050190","doi":"https://doi.org/10.24191/ji.v16i2.396","title":"Consumers' Intention Towards Online Food Ordering and Delivery Service","display_name":"Consumers' Intention Towards Online Food Ordering and Delivery Service","publication_year":2021,"publication_date":"2021-07-31","ids":{"openalex":"https://openalex.org/W3190050190","doi":"https://doi.org/10.24191/ji.v16i2.396","mag":"3190050190"},"language":"en","primary_location":{"id":"doi:10.24191/ji.v16i2.396","doi":"https://doi.org/10.24191/ji.v16i2.396","is_oa":true,"landing_page_url":"https://doi.org/10.24191/ji.v16i2.396","pdf_url":null,"source":{"id":"https://openalex.org/S4210171761","display_name":"Jurnal Intelek","issn_l":"1675-9885","issn":["1675-9885","2231-7716","2682-9223"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82724352","host_organization_name":"Universiti Teknologi MARA","host_organization_lineage":["https://openalex.org/I82724352"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Intelek","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.24191/ji.v16i2.396","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080942684","display_name":"Nur Amanina Idris","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nur Amanina Idris","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013316110","display_name":"Mohamad Amiruddin Mohamad","orcid":"https://orcid.org/0000-0002-3929-4021","observed_orcids":["https://orcid.org/0000-0002-3929-4021"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohamad Amiruddin Mohamad","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075407430","display_name":"Amir Manshoor","orcid":"https://orcid.org/0000-0003-0893-7204","observed_orcids":["https://orcid.org/0000-0003-0893-7204"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amir Manshoor","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102426165","display_name":"Norhaya Hanum Mohamad","orcid":"https://orcid.org/0000-0002-8939-192X","observed_orcids":["https://orcid.org/0000-0002-8939-192X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Norhaya Hanum Mohamad","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5025587994","display_name":"Haslina Che Ngah","orcid":"https://orcid.org/0000-0002-6481-3735","observed_orcids":["https://orcid.org/0000-0002-6481-3735"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Haslina Che Ngah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0674,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.83237126,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"16","issue":"2","first_page":"37","last_page":"47"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.006899999920278788,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-food-ordering","display_name":"online food ordering","score":0.9559999704360962},{"id":"https://openalex.org/keywords/food-delivery","display_name":"food delivery","score":0.9369999766349792},{"id":"https://openalex.org/keywords/consumption-intention","display_name":"consumer intention","score":0.9179999828338623},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.8740000128746033},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9769999980926514},{"id":"https://openalex.org/keywords/consumer-enjoyment","display_name":"consumer enjoyment","score":0.906000018119812},{"id":"https://openalex.org/keywords/restaurant-customers","display_name":"restaurant customers","score":0.6029999852180481},{"id":"https://openalex.org/keywords/covid-19-lockdown","display_name":"COVID-19 lockdown","score":0.847000002861023},{"id":"https://openalex.org/keywords/movement-control-order","display_name":"Movement Control Order","score":0.6850000023841858},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7197848558425903},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.672732412815094},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6696174144744873},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6530499458312988},{"id":"https://openalex.org/C2994309678","wikidata":"https://www.wikidata.org/wiki/Q10932402","display_name":"Food delivery","level":2,"score":0.5756483674049377},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4971955120563507},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4851289689540863},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.45939940214157104},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.24191/ji.v16i2.396","doi":"https://doi.org/10.24191/ji.v16i2.396","is_oa":true,"landing_page_url":"https://doi.org/10.24191/ji.v16i2.396","pdf_url":null,"source":{"id":"https://openalex.org/S4210171761","display_name":"Jurnal Intelek","issn_l":"1675-9885","issn":["1675-9885","2231-7716","2682-9223"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82724352","host_organization_name":"Universiti Teknologi MARA","host_organization_lineage":["https://openalex.org/I82724352"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Intelek","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.24191/ji.v16i2.396","doi":"https://doi.org/10.24191/ji.v16i2.396","is_oa":true,"landing_page_url":"https://doi.org/10.24191/ji.v16i2.396","pdf_url":null,"source":{"id":"https://openalex.org/S4210171761","display_name":"Jurnal Intelek","issn_l":"1675-9885","issn":["1675-9885","2231-7716","2682-9223"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82724352","host_organization_name":"Universiti Teknologi MARA","host_organization_lineage":["https://openalex.org/I82724352"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Intelek","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W750124949","https://openalex.org/W1517604277","https://openalex.org/W1599618159","https://openalex.org/W1602950006","https://openalex.org/W2033943395","https://openalex.org/W2036389121","https://openalex.org/W2066259312","https://openalex.org/W2071476197","https://openalex.org/W2094760913","https://openalex.org/W2099697766","https://openalex.org/W2150312165","https://openalex.org/W2186329916","https://openalex.org/W2316980929","https://openalex.org/W2559921204","https://openalex.org/W2566101131","https://openalex.org/W2608545328","https://openalex.org/W2778351374","https://openalex.org/W2784122147","https://openalex.org/W2940547060","https://openalex.org/W3084258776","https://openalex.org/W3125976894","https://openalex.org/W3132482161","https://openalex.org/W3139045066","https://openalex.org/W3215513707"],"related_works":["https://openalex.org/W6999328073","https://openalex.org/W4401281470","https://openalex.org/W4306719568","https://openalex.org/W4288721139","https://openalex.org/W7133337018","https://openalex.org/W3155744167","https://openalex.org/W4408850566","https://openalex.org/W7011698821","https://openalex.org/W4410256168","https://openalex.org/W4389565639"],"abstract_inverted_index":{"Online":[0],"food":[1,22,60,91,144,161,164,207],"ordering":[2,61,92,145,165],"and":[3,13,20,37,62,93,120,131,147,166,185],"delivery":[4,63,94,167],"service":[5,14,30,64,146],"are":[6,134,174,192],"the":[7,16,38,43,52,70,82,106,135,151,196],"platforms":[8],"that":[9,84,104,126,137,155],"provide":[10],"a":[11],"system":[12],"to":[15,18,51,69,88,141,159],"consumer":[17,202,204],"order":[19,48,160],"buy":[21],"products":[23],"from":[24,171],"foodservice":[25,177],"or":[26,178],"restaurant":[27,75,179,210],"operators.":[28],"The":[29,55,96,169],"is":[31,150],"an":[32],"up-and-coming":[33],"trend":[34,39],"among":[35,101],"Millennials":[36],"has":[40,65],"ballooned":[41],"with":[42],"introduction":[44],"of":[45,72,108,129,198],"movement":[46],"control":[47],"(MCO)":[49],"due":[50,68],"pandemic":[53],"COVID-19.":[54],"consumer\u2019s":[56,86,132,139,157],"demand":[57],"towards":[58],"online":[59,90,143,163,206],"increased":[66],"markedly":[67],"prohibition":[71],"dine-in":[73],"at":[74],"premises.":[76],"This":[77],"study":[78,173],"focuses":[79],"on":[80,195],"highlighting":[81],"factors":[83,136],"influence":[85,138],"intention":[87,140,158],"use":[89,142],"service.":[95,168],"survey":[97],"questionnaires":[98],"were":[99,116],"distributed":[100],"384":[102],"respondents":[103],"represent":[105],"customers":[107],"restaurants":[109],"in":[110,181],"Shah":[111],"Alam,":[112],"Selangor.":[113],"Data":[114],"analyses":[115],"conducted":[117],"using":[118],"SPSS":[119],"multiple":[121],"regression":[122],"analysis.":[123],"Findings":[124],"revealed":[125],"usefulness,":[127],"ease":[128],"use,":[130],"enjoyment":[133],"conclusively,":[148],"usefulness":[149],"most":[152],"significant":[153],"factor":[154],"affects":[156],"via":[162],"findings":[170,197],"this":[172,199],"beneficial":[175],"for":[176,189],"operators":[180,211],"improving":[182],"their":[183],"businesses":[184],"staying":[186],"competitive.":[187],"Recommendations":[188],"future":[190],"studies":[191],"included":[193],"based":[194],"study.":[200],"Keywords:":[201],"intention,":[203],"demands,":[205],"ordering,":[208],"service,":[209]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2021-08-16T00:00:00"}
