{"id":"https://openalex.org/W3177624722","doi":"https://doi.org/10.1109/tem.2021.3089850","title":"A Dynamic Capabilities View of Lean in a Service Context","display_name":"A Dynamic Capabilities View of Lean in a Service Context","publication_year":2021,"publication_date":"2021-07-12","ids":{"openalex":"https://openalex.org/W3177624722","doi":"https://doi.org/10.1109/tem.2021.3089850","mag":"3177624722"},"language":"en","primary_location":{"id":"doi:10.1109/tem.2021.3089850","doi":"https://doi.org/10.1109/tem.2021.3089850","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2021.3089850","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030752928","display_name":"Vijaya Sunder M","orcid":"https://orcid.org/0000-0002-7095-7743","observed_orcids":["https://orcid.org/0000-0002-7095-7743"]},"institutions":[{"id":"https://openalex.org/I122328836","display_name":"Indian School of Business","ror":"https://ror.org/027t6ka17","country_code":"IN","type":"education","lineage":["https://openalex.org/I122328836"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Vijaya Sunder M","raw_affiliation_strings":["Indian School of Business, Hyderabad, India"],"raw_orcid":"https://orcid.org/0000-0002-7095-7743","affiliations":[{"raw_affiliation_string":"Indian School of Business, Hyderabad, India","institution_ids":["https://openalex.org/I122328836"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058979010","display_name":"Ganesh L.S.","orcid":"https://orcid.org/0000-0001-5388-3212","observed_orcids":["https://orcid.org/0000-0001-5388-3212"]},"institutions":[{"id":"https://openalex.org/I24676775","display_name":"Indian Institute of Technology Madras","ror":"https://ror.org/03v0r5n49","country_code":"IN","type":"education","lineage":["https://openalex.org/I24676775"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ganesh L. S","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Madras, Chennai, India"],"raw_orcid":"https://orcid.org/0000-0001-5388-3212","affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Madras, Chennai, India","institution_ids":["https://openalex.org/I24676775"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5068633080","display_name":"Rahul Ratnakar Marathe","orcid":"https://orcid.org/0000-0001-9125-2526","observed_orcids":["https://orcid.org/0000-0001-9125-2526"]},"institutions":[{"id":"https://openalex.org/I24676775","display_name":"Indian Institute of Technology Madras","ror":"https://ror.org/03v0r5n49","country_code":"IN","type":"education","lineage":["https://openalex.org/I24676775"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rahul R. Marathe","raw_affiliation_strings":["Indian Institute of Technology Madras, Chennai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indian Institute of Technology Madras, Chennai, India","institution_ids":["https://openalex.org/I24676775"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2045,"currency":"USD","value_usd":2045},"apc_paid":null,"fwci":2.4707,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.89577731,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"70","issue":"11","first_page":"3887","last_page":"3901"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9609000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9609000086784363,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.01860000006854534,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.00570000009611249,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.9869999885559082},{"id":"https://openalex.org/keywords/service-organizations","display_name":"service organizations","score":0.7990000247955322},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"organizational learning","score":0.9470000267028809},{"id":"https://openalex.org/keywords/multilateral-institutions","display_name":"multilateral institutions","score":0.7039999961853027},{"id":"https://openalex.org/keywords/lean-process-improvement","display_name":"lean process improvement","score":0.4650000035762787}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.7504022121429443},{"id":"https://openalex.org/C2780504989","wikidata":"https://www.wikidata.org/wiki/Q2742037","display_name":"Dynamic capabilities","level":2,"score":0.7042068243026733},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6439927220344543},{"id":"https://openalex.org/C2775922551","wikidata":"https://www.wikidata.org/wiki/Q7135033","display_name":"Parallels","level":2,"score":0.5798421502113342},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5383935570716858},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.5234284400939941},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5132780075073242},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5096936225891113},{"id":"https://openalex.org/C199561411","wikidata":"https://www.wikidata.org/wiki/Q2665555","display_name":"Lean software development","level":5,"score":0.49159154295921326},{"id":"https://openalex.org/C82740854","wikidata":"https://www.wikidata.org/wiki/Q6509472","display_name":"Lean project management","level":3,"score":0.48143407702445984},{"id":"https://openalex.org/C2776351498","wikidata":"https://www.wikidata.org/wiki/Q1434188","display_name":"Sustenance","level":2,"score":0.4622388184070587},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4402558505535126},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.41657552123069763},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37399083375930786},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.3092593848705292},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.28955352306365967},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.275895357131958},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.16042587161064148},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13540369272232056},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.12747600674629211},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.08511590957641602},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/tem.2021.3089850","doi":"https://doi.org/10.1109/tem.2021.3089850","is_oa":false,"landing_page_url":"https://doi.org/10.1109/tem.2021.3089850","pdf_url":null,"source":{"id":"https://openalex.org/S154533451","display_name":"IEEE Transactions on Engineering Management","issn_l":"0018-9391","issn":["0018-9391","1558-0040"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319808","host_organization_name":"Institute of Electrical and Electronics Engineers","host_organization_lineage":["https://openalex.org/P4310319808"],"host_organization_lineage_names":["Institute of Electrical and Electronics Engineers"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IEEE Transactions on Engineering Management","raw_type":"journal-article"},{"id":"pmh:oai:eprints.exchange.isb.edu:1532","doi":null,"is_oa":false,"landing_page_url":"https://eprints.exchange.isb.edu/id/eprint/1532/","pdf_url":null,"source":{"id":"https://openalex.org/S4377196660","display_name":"Digital Eprints Services at ISB (DESI) (Indian School of Business)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I122328836","host_organization_name":"Indian School of Business","host_organization_lineage":["https://openalex.org/I122328836"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":110,"referenced_works":["https://openalex.org/W33243948","https://openalex.org/W61317304","https://openalex.org/W131928543","https://openalex.org/W624696550","https://openalex.org/W632160889","https://openalex.org/W1498661229","https://openalex.org/W1532916860","https://openalex.org/W1571178781","https://openalex.org/W1829003487","https://openalex.org/W1972828893","https://openalex.org/W1975128763","https://openalex.org/W1975302410","https://openalex.org/W1975378003","https://openalex.org/W1978343804","https://openalex.org/W1980752089","https://openalex.org/W1982716729","https://openalex.org/W1984173596","https://openalex.org/W1991625287","https://openalex.org/W1992911813","https://openalex.org/W2001327829","https://openalex.org/W2002656340","https://openalex.org/W2003728506","https://openalex.org/W2007070036","https://openalex.org/W2009636993","https://openalex.org/W2010774302","https://openalex.org/W2014842436","https://openalex.org/W2016630987","https://openalex.org/W2018514036","https://openalex.org/W2018752804","https://openalex.org/W2032696994","https://openalex.org/W2033997828","https://openalex.org/W2037996936","https://openalex.org/W2038053203","https://openalex.org/W2042634436","https://openalex.org/W2046736892","https://openalex.org/W2046776813","https://openalex.org/W2048676225","https://openalex.org/W2048793746","https://openalex.org/W2051767491","https://openalex.org/W2052865447","https://openalex.org/W2053383659","https://openalex.org/W2054355619","https://openalex.org/W2055192033","https://openalex.org/W2057150007","https://openalex.org/W2058071049","https://openalex.org/W2066982277","https://openalex.org/W2067603445","https://openalex.org/W2068688416","https://openalex.org/W2069005416","https://openalex.org/W2077551965","https://openalex.org/W2080252608","https://openalex.org/W2081957064","https://openalex.org/W2089402107","https://openalex.org/W2095709770","https://openalex.org/W2098275698","https://openalex.org/W2100807224","https://openalex.org/W2101269854","https://openalex.org/W2106581161","https://openalex.org/W2106919063","https://openalex.org/W2107738449","https://openalex.org/W2110815263","https://openalex.org/W2113954181","https://openalex.org/W2123709218","https://openalex.org/W2126321946","https://openalex.org/W2127160769","https://openalex.org/W2138287238","https://openalex.org/W2141592893","https://openalex.org/W2151780527","https://openalex.org/W2152076873","https://openalex.org/W2163040809","https://openalex.org/W2164680940","https://openalex.org/W2166636338","https://openalex.org/W2166968204","https://openalex.org/W2179301075","https://openalex.org/W2184292540","https://openalex.org/W2191976018","https://openalex.org/W2229836795","https://openalex.org/W2344998635","https://openalex.org/W2406336913","https://openalex.org/W2502221327","https://openalex.org/W2557377197","https://openalex.org/W2560715434","https://openalex.org/W2565631445","https://openalex.org/W2606989829","https://openalex.org/W2767795466","https://openalex.org/W2768965447","https://openalex.org/W2776850414","https://openalex.org/W2784636917","https://openalex.org/W2792813526","https://openalex.org/W2797234025","https://openalex.org/W2801492728","https://openalex.org/W2804606146","https://openalex.org/W2823893551","https://openalex.org/W2896782992","https://openalex.org/W2906260775","https://openalex.org/W2912115945","https://openalex.org/W2944839275","https://openalex.org/W2947152247","https://openalex.org/W2958095005","https://openalex.org/W2993586995","https://openalex.org/W3089659484","https://openalex.org/W3124631406","https://openalex.org/W3140123634","https://openalex.org/W3154517506","https://openalex.org/W3162684177","https://openalex.org/W4230227413","https://openalex.org/W4238101441","https://openalex.org/W4253053380","https://openalex.org/W6632118421","https://openalex.org/W6686069397"],"related_works":["https://openalex.org/W2510152779","https://openalex.org/W1934499175","https://openalex.org/W2560715434","https://openalex.org/W6965063957","https://openalex.org/W4381149418","https://openalex.org/W4319320628","https://openalex.org/W2050159855","https://openalex.org/W7059246293","https://openalex.org/W6889864186","https://openalex.org/W2617750703"],"abstract_inverted_index":{"In":[0],"this":[1,69],"article,":[2],"we":[3,77],"present":[4],"the":[5,29],"progression":[6],"of":[7,21,35,68,83],"lean":[8,22,36,44,51,84],"deployment":[9,45,85],"in":[10,37,46],"a":[11,17,38,54,64,79,87,98,104],"multilateral":[12],"organization":[13],"and":[14,33,49,60,101],"subsequently":[15],"characterize":[16],"dynamic":[18,74,99],"capabilities":[19,75],"framework":[20],"for":[23,57],"organizational":[24],"learning.":[25],"It":[26],"systematically":[27],"explores":[28],"identification,":[30],"execution,":[31],"sustenance,":[32],"evaluation":[34],"service":[39],"setting.":[40],"A":[41],"roadmap":[42],"to":[43,52,94],"pure-service":[47],"environments":[48],"leveraging":[50],"create":[53],"win-win":[55],"strategy":[56],"both":[58],"employees":[59],"top":[61],"management":[62],"are":[63],"few":[65],"key":[66],"highlights":[67],"article.":[70],"Drawing":[71],"parallels":[72],"from":[73],"literature,":[76],"propose":[78],"\u201cdynamic":[80],"capabilities\u201d":[81],"view":[82],"(as":[86],"strategic":[88],"resource),":[89],"thereby":[90],"evaluating":[91],"lean's":[92],"fitness":[93],"be":[95],"recognized":[96],"as":[97],"capability":[100],"not":[102],"merely":[103],"process":[105],"improvement":[106],"practice.":[107]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-07-19T00:00:00"}