{"id":"https://openalex.org/W3176586984","doi":null,"title":"PENGARUH KUALITAS PELAYANAN, PERSEPSI NILAI, DAN PERSEPSI KEGUNAAN, TERHADAP MINAT BERKELANJUTAN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (Studi Pada Pengguna Dompet Digital (e-Wallet) OVO di Kota Semarang)","display_name":"PENGARUH KUALITAS PELAYANAN, PERSEPSI NILAI, DAN PERSEPSI KEGUNAAN, TERHADAP MINAT BERKELANJUTAN DENGAN KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING (Studi Pada Pengguna Dompet Digital (e-Wallet) OVO di Kota Semarang)","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3176586984","mag":"3176586984"},"language":"id","primary_location":{"id":"mag:3176586984","doi":null,"is_oa":false,"landing_page_url":"https://ejournal3.undip.ac.id/index.php/djom/article/download/30911/25377","pdf_url":null,"source":{"id":"https://openalex.org/S2764869365","display_name":"DJA : Diponegoro Journal of Management","issn_l":"2337-3792","issn":["2337-3792"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"DJA : Diponegoro Journal of Management","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033949128","display_name":"M. Adjie Pangestu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I11855966","display_name":"Diponegoro University","ror":"https://ror.org/056bjta22","country_code":"ID","type":"education","lineage":["https://openalex.org/I11855966"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"M. Adjie Pangestu","raw_affiliation_strings":["Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro","institution_ids":["https://openalex.org/I11855966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033806338","display_name":"I Made Sukresna","orcid":"https://orcid.org/0000-0003-4419-4428","observed_orcids":["https://orcid.org/0000-0003-4419-4428"]},"institutions":[{"id":"https://openalex.org/I11855966","display_name":"Diponegoro University","ror":"https://ror.org/056bjta22","country_code":"ID","type":"education","lineage":["https://openalex.org/I11855966"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"I Made Sukresna","raw_affiliation_strings":["Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro"],"raw_orcid":"https://orcid.org/0000-0003-4419-4428","affiliations":[{"raw_affiliation_string":"Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro","institution_ids":["https://openalex.org/I11855966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I11855966"],"apc_list":null,"apc_paid":null,"fwci":0.8014,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.74616767,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"10","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6859999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6859999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.27730000019073486,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.03150000050663948,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9449999928474426},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":1.0},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":1.0},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7049999833106995},{"id":"https://openalex.org/keywords/digital-wallets","display_name":"digital wallets","score":0.8539999723434448},{"id":"https://openalex.org/keywords/ovo","display_name":"OVO","score":0.8420000076293945},{"id":"https://openalex.org/keywords/semarang","display_name":"Semarang","score":0.6790000200271606}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.8304600715637207},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.7095646262168884},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.637903094291687},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5721116662025452},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5556641221046448},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5166614055633545},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5080356597900391},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49286508560180664},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.46350640058517456},{"id":"https://openalex.org/C2779709291","wikidata":"https://www.wikidata.org/wiki/Q15699608","display_name":"Intervening variable","level":3,"score":0.4307667016983032},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3787292242050171},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2962942123413086},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0914115309715271},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08070829510688782},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3176586984","doi":null,"is_oa":false,"landing_page_url":"https://ejournal3.undip.ac.id/index.php/djom/article/download/30911/25377","pdf_url":null,"source":{"id":"https://openalex.org/S2764869365","display_name":"DJA : Diponegoro Journal of Management","issn_l":"2337-3792","issn":["2337-3792"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"DJA : Diponegoro Journal of Management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4303198178","https://openalex.org/W3034564724","https://openalex.org/W7216712767","https://openalex.org/W4376648073","https://openalex.org/W7216966452","https://openalex.org/W4311297746","https://openalex.org/W7005309533","https://openalex.org/W4390936978","https://openalex.org/W7092358213","https://openalex.org/W7203880821"],"abstract_inverted_index":{"The":[0,69,90,110,124,160],"development":[1],"of":[2,49,76,92,126,189],"the":[3,6,47,77,118,164],"internet":[4],"in":[5,34,71,114,179,191],"world":[7],"is":[8,117,176],"getting":[9],"wider":[10],"so":[11],"that":[12,130,162,182],"many":[13],"companies":[14],"are":[15],"trying":[16],"to":[17,22,36,45,86],"create":[18,30],"products":[19],"and":[20,26,38,54,98,104,135,141,154],"services":[21],"meet":[23],"people's":[24],"wants":[25],"needs.":[27],"Companies":[28],"must":[29],"new":[31],"marketing":[32],"strategies":[33],"order":[35],"survive":[37],"attract":[39],"larger":[40],"consumers.":[41],"This":[42],"study":[43,73,128],"aims":[44],"determine":[46],"effect":[48,143,156],"service":[50,131,180],"quality,":[51,132],"perceived":[52,55,133,136],"value,":[53,134],"usefulness":[56,137],"on":[57,144,157,167,171],"continuance":[58,158,169,193],"intention":[59,170],"with":[60],"customer":[61,145,148,184],"satisfaction":[62,149,185],"as":[63,186],"an":[64,177],"intervening":[65],"variable.":[66],"population":[70],"this":[72,115,127],"were":[74,95,99],"users":[75],"OVO":[78,85,172],"digital":[79,173],"wallet":[80],"(e-Wallet)":[81],"who":[82],"had":[83],"used":[84,94,113],"make":[87],"purchase":[88],"transactions.":[89],"number":[91],"samples":[93],"160":[96],"respondents":[97],"selected":[100],"by":[101],"purposive":[102],"sampling":[103],"data":[105],"collection":[106],"methods":[107],"through":[108],"questionnaires.":[109],"analytical":[111],"tool":[112],"research":[116],"AMOS":[119],"program.":[120],"results":[125],"indicate":[129],"have":[138],"a":[139,152,187],"positive":[140,153],"significant":[142,155],"satisfaction.":[146],"Furthermore,":[147],"also":[150],"has":[151,163],"intention.":[159,194],"process":[161],"most":[165],"influence":[166],"increasing":[168,192],"wallets":[174],"(e-Wallets)":[175],"increase":[178],"quality":[181],"affects":[183],"determinant":[188],"success":[190]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2021-07-05T00:00:00"}