{"id":"https://openalex.org/W3171454572","doi":"https://doi.org/10.1108/bij-08-2020-0459","title":"Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities","display_name":"Benchmarking the practices of flexibility with maturity models and frameworks of organizational capabilities","publication_year":2021,"publication_date":"2021-06-02","ids":{"openalex":"https://openalex.org/W3171454572","doi":"https://doi.org/10.1108/bij-08-2020-0459","mag":"3171454572"},"language":"en","primary_location":{"id":"doi:10.1108/bij-08-2020-0459","doi":"https://doi.org/10.1108/bij-08-2020-0459","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bij-08-2020-0459","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035972519","display_name":"Sanjai Kumar Shukla","orcid":"https://orcid.org/0000-0002-9425-7020","observed_orcids":["https://orcid.org/0000-0002-9425-7020"]},"institutions":[{"id":"https://openalex.org/I114602248","display_name":"Bharat Electronics (India)","ror":"https://ror.org/00edfym28","country_code":"IN","type":"company","lineage":["https://openalex.org/I114602248"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sanjai Kumar Shukla","raw_affiliation_strings":["Bharat Electronics Ltd, Ghaziabad, India"],"raw_orcid":"https://orcid.org/0000-0002-9425-7020","affiliations":[{"raw_affiliation_string":"Bharat Electronics Ltd, Ghaziabad, India","institution_ids":["https://openalex.org/I114602248"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107942949","display_name":"N.A. Sushil","orcid":"https://orcid.org/0000-0002-3118-5461","observed_orcids":["https://orcid.org/0000-0002-3118-5461"]},"institutions":[{"id":"https://openalex.org/I68891433","display_name":"Indian Institute of Technology Delhi","ror":"https://ror.org/049tgcd06","country_code":"IN","type":"education","lineage":["https://openalex.org/I68891433"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sushil","raw_affiliation_strings":["Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India"],"raw_orcid":"https://orcid.org/0000-0002-3118-5461","affiliations":[{"raw_affiliation_string":"Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India","institution_ids":["https://openalex.org/I68891433"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9765,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.87371902,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"29","issue":"2","first_page":"664","last_page":"682"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.7050999999046326,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.7050999999046326,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13963","display_name":"Organizational Management and Leadership","score":0.10350000113248825,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0608999989926815,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-capabilities","display_name":"organizational capabilities","score":0.9169999957084656},{"id":"https://openalex.org/keywords/maturity-model","display_name":"maturity model","score":0.9139999747276306},{"id":"https://openalex.org/keywords/benchmarking","display_name":"benchmarking","score":0.6209999918937683},{"id":"https://openalex.org/keywords/it-maturity-model","display_name":"IT maturity model","score":0.6029999852180481},{"id":"https://openalex.org/keywords/operational-capabilities","display_name":"operational capabilities","score":0.6819999814033508},{"id":"https://openalex.org/keywords/strategic-capabilities","display_name":"strategic capabilities","score":0.984000027179718},{"id":"https://openalex.org/keywords/human-capabilities","display_name":"human capabilities","score":0.9929999709129333},{"id":"https://openalex.org/keywords/organizational-flexibility","display_name":"organizational flexibility","score":0.4099999964237213}],"concepts":[{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.8603871464729309},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.821759045124054},{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.792936384677887},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7877957224845886},{"id":"https://openalex.org/C73890322","wikidata":"https://www.wikidata.org/wiki/Q7455693","display_name":"Service Integration Maturity Model","level":4,"score":0.7299594879150391},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5544994473457336},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4974112808704376},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47792893648147583},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4443754553794861},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.32938268780708313},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2831754982471466},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2699587345123291},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24696817994117737},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10694792866706848},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.10586908459663391},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/bij-08-2020-0459","doi":"https://doi.org/10.1108/bij-08-2020-0459","is_oa":false,"landing_page_url":"https://doi.org/10.1108/bij-08-2020-0459","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":108,"referenced_works":["https://openalex.org/W30787489","https://openalex.org/W39603516","https://openalex.org/W134908964","https://openalex.org/W235472557","https://openalex.org/W1573203150","https://openalex.org/W1963646049","https://openalex.org/W1965439422","https://openalex.org/W1974807659","https://openalex.org/W1976939308","https://openalex.org/W1977001146","https://openalex.org/W1981345828","https://openalex.org/W1984523522","https://openalex.org/W1987565196","https://openalex.org/W1989765500","https://openalex.org/W1999471703","https://openalex.org/W1999507546","https://openalex.org/W2001677911","https://openalex.org/W2006249978","https://openalex.org/W2011448273","https://openalex.org/W2014875069","https://openalex.org/W2017160278","https://openalex.org/W2023545928","https://openalex.org/W2030653007","https://openalex.org/W2031419750","https://openalex.org/W2033222056","https://openalex.org/W2036688196","https://openalex.org/W2037493585","https://openalex.org/W2039024075","https://openalex.org/W2039208989","https://openalex.org/W2046003946","https://openalex.org/W2046373367","https://openalex.org/W2050862301","https://openalex.org/W2051289440","https://openalex.org/W2054118825","https://openalex.org/W2063997938","https://openalex.org/W2065492831","https://openalex.org/W2095435374","https://openalex.org/W2096210992","https://openalex.org/W2102614458","https://openalex.org/W2118469357","https://openalex.org/W2123879211","https://openalex.org/W2125575238","https://openalex.org/W2126827126","https://openalex.org/W2137794420","https://openalex.org/W2139840899","https://openalex.org/W2142333951","https://openalex.org/W2157984322","https://openalex.org/W2159589633","https://openalex.org/W2162961625","https://openalex.org/W2164046937","https://openalex.org/W2169423953","https://openalex.org/W2186391064","https://openalex.org/W2190361876","https://openalex.org/W2279852665","https://openalex.org/W2472025970","https://openalex.org/W2502516830","https://openalex.org/W2508978197","https://openalex.org/W2573736554","https://openalex.org/W2591168264","https://openalex.org/W2730570244","https://openalex.org/W2735189459","https://openalex.org/W2740493534","https://openalex.org/W2766550489","https://openalex.org/W2769152573","https://openalex.org/W2786993163","https://openalex.org/W2793765186","https://openalex.org/W2794637858","https://openalex.org/W2808607694","https://openalex.org/W2810940725","https://openalex.org/W2811415407","https://openalex.org/W2888295758","https://openalex.org/W2899061380","https://openalex.org/W2907030594","https://openalex.org/W2909250895","https://openalex.org/W2910764606","https://openalex.org/W2913039619","https://openalex.org/W2913151738","https://openalex.org/W2914282795","https://openalex.org/W2914420305","https://openalex.org/W2915934738","https://openalex.org/W2917546546","https://openalex.org/W2917609305","https://openalex.org/W2921510663","https://openalex.org/W2939123445","https://openalex.org/W2950274842","https://openalex.org/W2950486103","https://openalex.org/W2950775047","https://openalex.org/W2955720409","https://openalex.org/W2964028143","https://openalex.org/W2965480862","https://openalex.org/W2969672664","https://openalex.org/W2974264188","https://openalex.org/W2975681024","https://openalex.org/W2980269520","https://openalex.org/W2980670490","https://openalex.org/W2994809983","https://openalex.org/W2997693181","https://openalex.org/W2997911193","https://openalex.org/W2998208209","https://openalex.org/W3000302391","https://openalex.org/W3003422654","https://openalex.org/W3007448979","https://openalex.org/W3038240775","https://openalex.org/W3153704745","https://openalex.org/W3212784711","https://openalex.org/W4234376442","https://openalex.org/W4244507950","https://openalex.org/W4251953165"],"related_works":["https://openalex.org/W2966066051","https://openalex.org/W2345699225","https://openalex.org/W4399194579","https://openalex.org/W2552982198","https://openalex.org/W4412100392","https://openalex.org/W1015742942","https://openalex.org/W3111295324","https://openalex.org/W4362557234","https://openalex.org/W2789387309","https://openalex.org/W2122486254"],"abstract_inverted_index":{"Purpose":[0],"Organizational":[1],"capabilities":[2,19,44],"are":[3,159,193],"crucial":[4,118],"to":[5,16,28,32,89,94,103,168,209,212,227],"achieve":[6],"the":[7,61,82,90,101,112,117,122,126,129,136,197,214,223,228,235],"objectives.":[8],"A":[9,205],"plethora":[10],"of":[11,43,75,120,138,182,246],"maturity":[12,37,54,77,92,114,123,131,152,166,199,248],"models":[13,153,167],"is":[14,45,56,207,234],"available":[15],"guide":[17],"organizational":[18],"that":[20,51,111,196,238],"create":[21],"a":[22,35,40,46,52,71,240],"perplexing":[23],"situation":[24],"about":[25],"what":[26,31],"stuff":[27],"improve":[29],"and":[30,64,98,143,188,221],"leave.":[33],"Therefore,":[34],"unified":[36,58],"model":[38,55,59,93,115,200],"addressing":[39],"wide":[41],"range":[42],"necessity.":[47],"This":[48,68,108,161,233],"paper":[49,69,220],"establishes":[50],"flexibility":[53,91,113,130,170,183,198],"an":[57,210],"containing":[60],"operational,":[62],"strategic":[63,189],"human":[65],"capabilities.":[66],"Design/methodology/approach":[67],"does":[70],"comparative":[72,175,244],"analysis/benchmarking":[73],"studies":[74],"different":[76,195],"models/frameworks":[78],"widely":[79],"used":[80,154],"in":[81,100,155,180,218],"information":[83,156],"technology":[84,157],"(IT)":[85],"sector":[86],"with":[87,140],"respect":[88],"establish":[95],"its":[96],"comprehensiveness":[97],"application":[99,181],"organization":[102,211],"handle":[104],"multiple":[105,141],"goals.":[106],"Findings":[107],"study":[109,237],"confirms":[110],"has":[116],"elements":[119],"all":[121],"models.":[124,249],"If":[125],"organizations":[127,192],"use":[128],"model,":[132],"they":[133],"can":[134],"avoid":[135],"burden":[137],"complying":[139],"ones":[142],"become":[144],"objective-driven":[145],"rather":[146],"than":[147],"compliance-driven.":[148],"Research":[149],"limitations/implications":[150],"The":[151,174,185],"sectors":[158],"used.":[160],"work":[162],"will":[163,177],"inspire":[164],"other":[165],"adopt":[169],"phenomena.":[171],"Practical":[172],"implications":[173,204],"analysis":[176],"give":[178],"confidence":[179],"framework.":[184],"business":[186,230],"environment":[187],"options":[190],"across":[191],"inherently":[194],"well":[201],"handles.":[202],"Social":[203],"choice":[206],"put":[208],"see":[213],"comparison":[215],"tables":[216],"produced":[217],"this":[219],"choose":[222],"right":[224],"framework":[225],"according":[226],"prevailing":[229],"situation.":[231],"Originality/value":[232],"first":[236],"makes":[239],"conclusion":[241],"based":[242],"on":[243],"benchmarking":[245],"existing":[247]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3}],"updated_date":"2026-09-21T07:43:02.447757","created_date":"2021-06-22T00:00:00"}