{"id":"https://openalex.org/W3169340993","doi":null,"title":"DETERMINANTS OF CUSTOMER LOYALTY IN A COMPETITIVE BANKING ENVIRONMENT: SOME EVIDENCE FROM ALGERIAN BANKS","display_name":"DETERMINANTS OF CUSTOMER LOYALTY IN A COMPETITIVE BANKING ENVIRONMENT: SOME EVIDENCE FROM ALGERIAN BANKS","publication_year":2021,"publication_date":"2021-06-06","ids":{"openalex":"https://openalex.org/W3169340993","mag":"3169340993"},"language":"en","primary_location":{"id":"mag:3169340993","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/153695","pdf_url":null,"source":{"id":"https://openalex.org/S4210191778","display_name":"\u0631\u0624\u0649 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629","issn_l":"2253-0088","issn":["2253-0088","2437-0789"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4324277456","host_organization_name":"TechKnowledge General Trading","host_organization_lineage":["https://openalex.org/P4324277456"],"host_organization_lineage_names":["TechKnowledge General Trading"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0631\u0624\u0649 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084926974","display_name":"Abdelmageed Algamdi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210136004","display_name":"University of Bisha","ror":"https://ror.org/040548g92","country_code":"SA","type":"education","lineage":["https://openalex.org/I4210136004"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Abdelmageed Algamdi","raw_affiliation_strings":["\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0633\u0648\u0628 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0633\u0648\u0628 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629","institution_ids":["https://openalex.org/I4210136004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034796825","display_name":"Said Khalfa Brika","orcid":"https://orcid.org/0000-0002-8918-578X","observed_orcids":["https://orcid.org/0000-0002-8918-578X"]},"institutions":[{"id":"https://openalex.org/I4210136004","display_name":"University of Bisha","ror":"https://ror.org/040548g92","country_code":"SA","type":"education","lineage":["https://openalex.org/I4210136004"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Said Khalfa Mokhtar Brika","raw_affiliation_strings":["\u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629","institution_ids":["https://openalex.org/I4210136004"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011535302","display_name":"Adam Ahmed Musa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210136004","display_name":"University of Bisha","ror":"https://ror.org/040548g92","country_code":"SA","type":"education","lineage":["https://openalex.org/I4210136004"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Adam Ahmed Musa","raw_affiliation_strings":["\u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629\u060c \u0643\u0644\u064a\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u060c \u062c\u0627\u0645\u0639\u0629 \u0628\u064a\u0634\u0629","institution_ids":["https://openalex.org/I4210136004"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087743367","display_name":"Khalil Ahmed Chergui","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3132180716","display_name":"Larbi Ben M'hidi University of Oum El Bouaghi","ror":"https://ror.org/0034tbg85","country_code":"DZ","type":"education","lineage":["https://openalex.org/I3132180716"]}],"countries":["DZ"],"is_corresponding":false,"raw_author_name":"Khalil Chergui","raw_affiliation_strings":["\u0643\u0644\u064a\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629\u060c \u062c\u0627\u0645\u0639\u0629 \u0623\u0645 \u0627\u0644\u0628\u0648\u0627\u0642\u064a"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u0643\u0644\u064a\u0629 \u0627\u0644\u0639\u0644\u0648\u0645 \u0627\u0644\u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629\u060c \u062c\u0627\u0645\u0639\u0629 \u0623\u0645 \u0627\u0644\u0628\u0648\u0627\u0642\u064a","institution_ids":["https://openalex.org/I3132180716"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"11","issue":"1","first_page":"497","last_page":"504"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10127","display_name":"Banking stability, regulation, efficiency","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/bank-competition","display_name":"bank competition","score":0.8330000042915344},{"id":"https://openalex.org/keywords/determinants-of-loyalty","display_name":"determinants of loyalty","score":0.8429999947547913},{"id":"https://openalex.org/keywords/algerian-banks","display_name":"Algerian banks","score":0.9010000228881836},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.6930000185966492}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6759305000305176},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5777396559715271},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5496798157691956},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.5107965469360352},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47557345032691956},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4715592563152313},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.42132440209388733},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.32196176052093506},{"id":"https://openalex.org/C73283319","wikidata":"https://www.wikidata.org/wiki/Q1416617","display_name":"Financial system","level":1,"score":0.19898825883865356},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.1379726231098175},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08840411901473999}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3169340993","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/153695","pdf_url":null,"source":{"id":"https://openalex.org/S4210191778","display_name":"\u0631\u0624\u0649 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629","issn_l":"2253-0088","issn":["2253-0088","2437-0789"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4324277456","host_organization_name":"TechKnowledge General Trading","host_organization_lineage":["https://openalex.org/P4324277456"],"host_organization_lineage_names":["TechKnowledge General Trading"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0631\u0624\u0649 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2957980060","https://openalex.org/W3136388503","https://openalex.org/W2378931348","https://openalex.org/W3195838169","https://openalex.org/W3105167567","https://openalex.org/W7131357456","https://openalex.org/W3111849013","https://openalex.org/W2298126560","https://openalex.org/W3009003804","https://openalex.org/W2953192539"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2021-06-22T00:00:00"}