{"id":"https://openalex.org/W3166509737","doi":null,"title":"\u062f\u0648\u0631 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0648\u0646 (\u062d\u0627\u0644\u0629 \u062a\u062c\u0627\u0631\u0628 \u0631\u0627\u0626\u062f\u0629 \u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0627\u0644\u0645\u064a\u0629 \u0641\u064a \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u062f\u0645\u064a)","display_name":"\u062f\u0648\u0631 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0648\u0646 (\u062d\u0627\u0644\u0629 \u062a\u062c\u0627\u0631\u0628 \u0631\u0627\u0626\u062f\u0629 \u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0627\u0644\u0645\u064a\u0629 \u0641\u064a \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u062e\u062f\u0645\u064a)","publication_year":2021,"publication_date":"2021-06-15","ids":{"openalex":"https://openalex.org/W3166509737","mag":"3166509737"},"language":"ar","primary_location":{"id":"mag:3166509737","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/155181","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006989499","display_name":"\u062d\u0645\u0632\u0629 \u0643\u0648\u0627\u062f\u064a\u0643","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210128965","display_name":"University Yahia Fares of Medea","ror":"https://ror.org/02e2yc259","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210128965"]}],"countries":["DZ"],"is_corresponding":true,"raw_author_name":"\u062d\u0645\u0632\u0629 \u0643\u0648\u0627\u062f\u064a\u0643","raw_affiliation_strings":["FSECSG, MEDEA University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FSECSG, MEDEA University","institution_ids":["https://openalex.org/I4210128965"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006989499"],"corresponding_institution_ids":["https://openalex.org/I4210128965"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08889899,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"4","issue":"1","first_page":"125","last_page":"140"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5800999999046326,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5800999999046326,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.12049999833106995,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0917000025510788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-empowerment","display_name":"employee empowerment","score":0.9399999976158142},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.953000009059906},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.7570000290870667},{"id":"https://openalex.org/keywords/multinational-corporations","display_name":"multinational corporations","score":0.5709999799728394},{"id":"https://openalex.org/keywords/case-studies","display_name":"case studies","score":0.31700000166893005}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2667878270149231}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3166509737","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/155181","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.9211000204086304}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2799976739","https://openalex.org/W2941822340","https://openalex.org/W3187451960","https://openalex.org/W3141720773","https://openalex.org/W4390644168","https://openalex.org/W4286696645","https://openalex.org/W2906090031","https://openalex.org/W3047294911","https://openalex.org/W7063210970","https://openalex.org/W2742059198"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2021-06-22T00:00:00"}
