{"id":"https://openalex.org/W3164635429","doi":"https://doi.org/10.51453/2354-1431/2017/123","title":"Nghi\u00ean c\u1ee9u m\u1ed1i quan h\u1ec7 gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u00e0o t\u1ea1o v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a sinh vi\u00ean tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc T\u00e2n Tr\u00e0o","display_name":"Nghi\u00ean c\u1ee9u m\u1ed1i quan h\u1ec7 gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 \u0111\u00e0o t\u1ea1o v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a sinh vi\u00ean tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc T\u00e2n Tr\u00e0o","publication_year":2021,"publication_date":"2021-04-07","ids":{"openalex":"https://openalex.org/W3164635429","doi":"https://doi.org/10.51453/2354-1431/2017/123","mag":"3164635429"},"language":"en","primary_location":{"id":"doi:10.51453/2354-1431/2017/123","doi":"https://doi.org/10.51453/2354-1431/2017/123","is_oa":true,"landing_page_url":"https://doi.org/10.51453/2354-1431/2017/123","pdf_url":"https://tckh.daihoctantrao.edu.vn/index.php/sjttu/article/download/123/67","source":{"id":"https://openalex.org/S4210233885","display_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","issn_l":"2354-1431","issn":["2354-1431"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W3164635429"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://tckh.daihoctantrao.edu.vn/index.php/sjttu/article/download/123/67","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044342145","display_name":"Kh\u1ea3i Ho\u00e0n Nguy\u1ec5n","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kh\u1ea3i Ho\u00e0n Nguy\u1ec5n","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5044775649","display_name":"Ph\u01b0\u01a1ng Th\u1ea3o Nguy\u1ec5n","orcid":"https://orcid.org/0000-0003-0947-6673","observed_orcids":["https://orcid.org/0000-0003-0947-6673"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ph\u01b0\u01a1ng Th\u1ea3o Nguy\u1ec5n","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3162,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.60816299,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"3","issue":"6","first_page":"59","last_page":"63"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.5439000129699707,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.5439000129699707,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.44679999351501465,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11039","display_name":"Evaluation of Teaching Practices","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/training-service-quality","display_name":"training service quality","score":0.9330000281333923},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.5839999914169312},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.5440000295639038},{"id":"https://openalex.org/keywords/service-reliability","display_name":"service reliability","score":0.7580000162124634},{"id":"https://openalex.org/keywords/service-capacity","display_name":"service capacity","score":0.781000018119812},{"id":"https://openalex.org/keywords/sympathy","display_name":"sympathy","score":0.4690000116825104},{"id":"https://openalex.org/keywords/facilities","display_name":"facilities","score":0.6779999732971191},{"id":"https://openalex.org/keywords/tan-trao-university","display_name":"Tan Trao University","score":0.9079999923706055}],"concepts":[{"id":"https://openalex.org/C2779115301","wikidata":"https://www.wikidata.org/wiki/Q752118","display_name":"Sympathy","level":2,"score":0.904087483882904},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5242491364479065},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5142342448234558},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4618462920188904},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.42709288001060486},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3890080749988556},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.34720003604888916},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.32599562406539917},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.24827101826667786},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.20772498846054077},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18352943658828735},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08703884482383728},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.51453/2354-1431/2017/123","doi":"https://doi.org/10.51453/2354-1431/2017/123","is_oa":true,"landing_page_url":"https://doi.org/10.51453/2354-1431/2017/123","pdf_url":"https://tckh.daihoctantrao.edu.vn/index.php/sjttu/article/download/123/67","source":{"id":"https://openalex.org/S4210233885","display_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","issn_l":"2354-1431","issn":["2354-1431"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","raw_type":"journal-article"},{"id":"pmh:oai:ojs2.vjfs.vafs.gov.vn:article/123","doi":null,"is_oa":true,"landing_page_url":"https://sjttu.tqu.edu.vn/index.php/sjttu/article/view/123","pdf_url":"https://sjttu.tqu.edu.vn/index.php/sjttu/article/download/123/67","source":{"id":"https://openalex.org/S5407054009","display_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","issn_l":"3093-3684","issn":["3093-3684","3093-3706"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"3093-3684","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.51453/2354-1431/2017/123","doi":"https://doi.org/10.51453/2354-1431/2017/123","is_oa":true,"landing_page_url":"https://doi.org/10.51453/2354-1431/2017/123","pdf_url":"https://tckh.daihoctantrao.edu.vn/index.php/sjttu/article/download/123/67","source":{"id":"https://openalex.org/S4210233885","display_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","issn_l":"2354-1431","issn":["2354-1431"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SCIENTIFIC JOURNAL OF TAN TRAO UNIVERSITY","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.975600004196167,"display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3164635429.pdf","grobid_xml":"https://content.openalex.org/works/W3164635429.grobid-xml"},"referenced_works_count":4,"referenced_works":["https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1986565273","https://openalex.org/W2028809046"],"related_works":["https://openalex.org/W3165590352","https://openalex.org/W2521533218","https://openalex.org/W2734750034","https://openalex.org/W4396687641","https://openalex.org/W4297807638","https://openalex.org/W3158675286","https://openalex.org/W3210685495","https://openalex.org/W3176923083","https://openalex.org/W7164894332","https://openalex.org/W4415652699"],"abstract_inverted_index":{"This":[0],"article":[1],"presents":[2],"studied":[3],"results":[4],"of":[5,10,34],"the":[6],"connection":[7],"between":[8],"quality":[9,33],"training":[11,35],"services":[12,36],"and":[13,44,52],"student\u2019s":[14,45,58],"satisfaction":[15],"at":[16],"TTU.":[17],"The":[18,47],"result":[19],"based":[20],"on":[21,57],"questionnaires":[22],"from":[23],"396":[24],"students":[25],"with":[26],"26":[27],"questions":[28],"regarding":[29],"5":[30],"factors":[31],"affecting":[32],"(reliability,":[37],"applicable":[38],"potential,":[39],"service":[40,53],"capacity,":[41],"sympathy,":[42],"facilities)":[43],"satisfaction.":[46,59],"study":[48],"shows":[49],"that":[50],"sympathy":[51],"capacity":[54],"most":[55],"impact":[56]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2021-06-07T00:00:00"}