{"id":"https://openalex.org/W3155940802","doi":null,"title":"PENGARUH KUALITAS LAYANAN, ATMOSFIR TOKO TERHADAP PERILAKU PEMBELIAN ULANG MELALUI CITRA DAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi Pada Legend Coffee Yogyakarta)","display_name":"PENGARUH KUALITAS LAYANAN, ATMOSFIR TOKO TERHADAP PERILAKU PEMBELIAN ULANG MELALUI CITRA DAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi Pada Legend Coffee Yogyakarta)","publication_year":2021,"publication_date":"2021-03-15","ids":{"openalex":"https://openalex.org/W3155940802","mag":"3155940802"},"language":"id","primary_location":{"id":"mag:3155940802","doi":null,"is_oa":false,"landing_page_url":"https://ejournal3.undip.ac.id/index.php/djom/article/download/30338/25167","pdf_url":null,"source":{"id":"https://openalex.org/S2764869365","display_name":"DJA : Diponegoro Journal of Management","issn_l":"2337-3792","issn":["2337-3792"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"DJA : Diponegoro Journal of Management","raw_type":null},"parent_works":[],"lineage":["https://openalex.org/W3155940802"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039385980","display_name":"Handoko Bramantia Kurniawan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I11855966","display_name":"Diponegoro University","ror":"https://ror.org/056bjta22","country_code":"ID","type":"education","lineage":["https://openalex.org/I11855966"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Handoko Bramantia Kurniawan","raw_affiliation_strings":["Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro","institution_ids":["https://openalex.org/I11855966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086971939","display_name":"I Made Bayu Dirgantara","orcid":"https://orcid.org/0000-0002-1476-7021","observed_orcids":["https://orcid.org/0000-0002-1476-7021"]},"institutions":[{"id":"https://openalex.org/I11855966","display_name":"Diponegoro University","ror":"https://ror.org/056bjta22","country_code":"ID","type":"education","lineage":["https://openalex.org/I11855966"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"I Made Bayu Dirgantara","raw_affiliation_strings":["Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro"],"raw_orcid":"https://orcid.org/0000-0002-1476-7021","affiliations":[{"raw_affiliation_string":"Departemen Manajemen #R##N#Fakultas Ekonomika dan Bisnis #R##N#Universitas Diponegoro","institution_ids":["https://openalex.org/I11855966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I11855966"],"apc_list":null,"apc_paid":null,"fwci":0.1603,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.53887195,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"9","issue":"3","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8022000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8022000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.1356000006198883,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.06069999933242798,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9980000257492065},{"id":"https://openalex.org/keywords/store-atmosphere","display_name":"store atmosphere","score":0.9990000128746033},{"id":"https://openalex.org/keywords/repurchase-behavior","display_name":"repurchase behavior","score":0.8730000257492065},{"id":"https://openalex.org/keywords/restaurant-image","display_name":"restaurant image","score":0.8510000109672546},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/millennials","display_name":"millennials","score":0.45100000500679016},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.5830000042915344},{"id":"https://openalex.org/keywords/yogyakarta","display_name":"Yogyakarta","score":0.9070000052452087}],"concepts":[{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.7193491458892822},{"id":"https://openalex.org/C2779709291","wikidata":"https://www.wikidata.org/wiki/Q15699608","display_name":"Intervening variable","level":3,"score":0.7004985809326172},{"id":"https://openalex.org/C2776142151","wikidata":"https://www.wikidata.org/wiki/Q44342","display_name":"Legend","level":2,"score":0.5630896091461182},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5579655170440674},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5444442629814148},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5234771966934204},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.4605379104614258},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4312218427658081},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3406134843826294},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26505762338638306},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2598406672477722},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.2283042073249817},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.18555805087089539},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.16884732246398926},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.13442519307136536},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.12293630838394165},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.10213309526443481},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3155940802","doi":null,"is_oa":false,"landing_page_url":"https://ejournal3.undip.ac.id/index.php/djom/article/download/30338/25167","pdf_url":null,"source":{"id":"https://openalex.org/S2764869365","display_name":"DJA : Diponegoro Journal of Management","issn_l":"2337-3792","issn":["2337-3792"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"DJA : Diponegoro Journal of Management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7217733470","https://openalex.org/W7061269996","https://openalex.org/W2909147670","https://openalex.org/W7166820780","https://openalex.org/W7014305313","https://openalex.org/W3096524973","https://openalex.org/W3023861892","https://openalex.org/W7220740420","https://openalex.org/W2963465255","https://openalex.org/W7070499891"],"abstract_inverted_index":{"In":[0],"today's":[1],"digital":[2],"era,":[3,49],"the":[4,21,41,45,51,89,117,145,211],"phenomenon":[5],"that":[6,11,163],"occurs":[7],"in":[8,24,29,33,116,141,159],"millennials":[9],"is":[10,38,144],"they":[12],"often":[13],"gather":[14],"or":[15,32,58,69,75],"carry":[16],"out":[17,68],"activities":[18,71],"together":[19],"with":[20,50,72,131],"closest":[22],"people":[23,73],"a":[25,30,54,64,127,133,167,179,192,205],"place":[26,55,65],"such":[27],"as":[28,63,105],"cafe":[31,59],"places":[34],"to":[35,56,66,78,87,210,214],"eat.":[36],"This":[37,84,124],"one":[39],"of":[40,44,53,91,119,135],"lifestyle":[42],"icons":[43],"current":[46],"millennial":[47],"generation":[48],"existence":[52],"eat":[57],"can":[60],"be":[61],"used":[62,140],"hang":[67],"do":[70],"nearby":[74],"even":[76],"just":[77],"relieve":[79],"fatigue":[80],"from":[81],"daily":[82],"routine.":[83],"study":[85,110,125,143,161],"aims":[86],"examine":[88],"effect":[90,171,183,196],"service":[92,164],"quality,":[93],"store":[94,176],"atmosphere":[95,177],"variables":[96,190,203],"on":[97,113,172,184,197],"repurchase":[98],"behavior":[99],"through":[100],"image":[101,174,186,189],"and":[102,169,181,194,208],"customer":[103,198,201],"satisfaction":[104,199,202],"an":[106],"intervening":[107],"variable.":[108],"The":[109,138,157],"was":[111],"conducted":[112],"Legend":[114],"Coffe":[115],"city":[118],"Yogyakarta.":[120],"uses":[126],"purposive":[128],"sampling":[129],"technique":[130],"numbers":[132],"sample":[134],"100":[136],"respondents.":[137],"method":[139],"this":[142,160],"Structural":[146],"Equation":[147],"Model":[148],"(SEM)":[149],"using":[150],"AMOS":[151],"software":[152],"24.0.":[153],"results":[158],"indicate":[162],"quality":[165],"has":[166,178],"positive":[168,180,193,206],"significant":[170,182,195,209],"restaurant":[173,185,188],"variables,":[175,187,200],"have":[191,204],"influence":[207],"variable":[212],"intention":[213],"behave.":[215]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2021-04-26T00:00:00"}
