{"id":"https://openalex.org/W3155195167","doi":"https://doi.org/10.37182/jik.v5i2.56","title":"Evaluasi Tingkat Kematangan Tata Kelola Teknologi Informasi pada Layanan Informasi Publik dan Pengaduan Masyarakat Pemerintah Kota Kupang menggunakan COBIT 4.0","display_name":"Evaluasi Tingkat Kematangan Tata Kelola Teknologi Informasi pada Layanan Informasi Publik dan Pengaduan Masyarakat Pemerintah Kota Kupang menggunakan COBIT 4.0","publication_year":2020,"publication_date":"2020-11-25","ids":{"openalex":"https://openalex.org/W3155195167","doi":"https://doi.org/10.37182/jik.v5i2.56","mag":"3155195167"},"language":"id","primary_location":{"id":"mag:3155195167","doi":"https://doi.org/10.37182/jik.v5i2.56","is_oa":true,"landing_page_url":"http://jurnalinovkebijakan.com/index.php/JIK/article/download/56/41","pdf_url":null,"source":{"id":"https://openalex.org/S4210199662","display_name":"Jurnal Inovasi Kebijakan","issn_l":"2548-2165","issn":["2548-2165"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Inovasi Kebijakan","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://jurnalinovkebijakan.com/index.php/JIK/article/download/56/41","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025753380","display_name":"Yohanes Payong","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405276095","display_name":"Universitas Uyelindo","ror":"https://ror.org/04te5mm45","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405276095"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Yohanes Payong","raw_affiliation_strings":["STIKOM Uyelindo Kupang"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"STIKOM Uyelindo Kupang","institution_ids":["https://openalex.org/I4405276095"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5025753380"],"corresponding_institution_ids":["https://openalex.org/I4405276095"],"apc_list":null,"apc_paid":null,"fwci":0.2849,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.69311497,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"5","issue":"2","first_page":"35","last_page":"54"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.018400000408291817,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-governance","display_name":"IT governance","score":0.6639999747276306},{"id":"https://openalex.org/keywords/it-governance-maturity-levels","display_name":"IT governance maturity level","score":0.7129999995231628},{"id":"https://openalex.org/keywords/public-information-services","display_name":"public information services","score":0.9649999737739563},{"id":"https://openalex.org/keywords/public-complaint-services","display_name":"public complaint services","score":0.9190000295639038},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.6930000185966492},{"id":"https://openalex.org/keywords/maturity-index","display_name":"maturity index","score":0.6729999780654907},{"id":"https://openalex.org/keywords/human-resource-training","display_name":"human resource training","score":0.4480000138282776},{"id":"https://openalex.org/keywords/smart-cities","display_name":"smart cities","score":0.7350000143051147},{"id":"https://openalex.org/keywords/government-to-citizen-services","display_name":"government-to-citizen services","score":0.6660000085830688},{"id":"https://openalex.org/keywords/it-risk-management","display_name":"IT risk management","score":0.5740000009536743},{"id":"https://openalex.org/keywords/it-service-evaluation","display_name":"IT service evaluation","score":0.4950000047683716}],"concepts":[{"id":"https://openalex.org/C2776723946","wikidata":"https://www.wikidata.org/wiki/Q544025","display_name":"COBIT","level":3,"score":0.9477880001068115},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.7329264879226685},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5847082138061523},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5515779852867126},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5042406320571899},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.48361387848854065},{"id":"https://openalex.org/C134503902","wikidata":"https://www.wikidata.org/wiki/Q1473265","display_name":"Information technology management","level":4,"score":0.46290645003318787},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.42762359976768494},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.4195183515548706},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3342124819755554},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.29580235481262207},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23867425322532654},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21160799264907837},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10952872037887573},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07673367857933044},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3155195167","doi":"https://doi.org/10.37182/jik.v5i2.56","is_oa":true,"landing_page_url":"http://jurnalinovkebijakan.com/index.php/JIK/article/download/56/41","pdf_url":null,"source":{"id":"https://openalex.org/S4210199662","display_name":"Jurnal Inovasi Kebijakan","issn_l":"2548-2165","issn":["2548-2165"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"Jurnal Inovasi Kebijakan","raw_type":null}],"best_oa_location":{"id":"mag:3155195167","doi":"https://doi.org/10.37182/jik.v5i2.56","is_oa":true,"landing_page_url":"http://jurnalinovkebijakan.com/index.php/JIK/article/download/56/41","pdf_url":null,"source":{"id":"https://openalex.org/S4210199662","display_name":"Jurnal Inovasi Kebijakan","issn_l":"2548-2165","issn":["2548-2165"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Inovasi Kebijakan","raw_type":null},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.7297000288963318},{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.7207000255584717},{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.5142999887466431}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":3,"referenced_works":["https://openalex.org/W2160651820","https://openalex.org/W2980389116","https://openalex.org/W3112516406"],"related_works":[],"abstract_inverted_index":{"The":[0,195,393],"development":[1],"of":[2,23,32,63,124,135,161,169,187,197,200,206,221,240,363,379,389,395],"Information":[3,307,463],"Technology":[4],"(IT)":[5],"has":[6,237,265,278,375],"a":[7,53,95,132,238,279],"very":[8],"significant":[9],"impact":[10],"on":[11,217,271,289],"changes":[12],"in":[13,20,55,70,88,231,281,304,317,410,418,438,453,487],"the":[14,30,36,61,71,112,122,140,158,184,198,218,228,247,260,283,305,319,360,370,387,396,419,460,468,493],"current":[15,209,233],"government":[16,24,33,72,98],"system.":[17],"IT":[18,83,153,162],"implementation":[19,114,123],"all":[21,75,403],"sectors":[22],"is":[25,48,108,128,149,251,321,391],"one":[26],"solution":[27],"to":[28,35,39,42,51,59,82,103,110,130,156,182,297,301,324,337,345,473,491],"improve":[29],"interaction":[31],"services":[34,138,190,224,366,413,417],"community":[37],"(Government":[38],"Citizen":[40],"G":[41],"C).":[43],"For":[44],"this":[45,145,201,382,424],"reason,":[46],"it":[47,90,107,127,448],"deemed":[49],"necessary":[50,109,129],"apply":[52],"framework":[54],"information":[56,64,136,189,223,261,284,302,365,407,412,475,479],"technology":[57,65,137,262,285,303,308,408],"governance":[58,154,309,409],"ensure":[60],"application":[62],"can":[66,91,343,449],"be":[67,92,180,430,450,485],"made":[68],"possible":[69],"system,":[73],"maximize":[74],"existing":[76],"benefits,":[77],"and":[78,86,118,191,212,225,268,311,334,348,367,414,464,478],"minimize":[79],"various":[80,290,298,433],"risks":[81],"management":[84,263,286],"properly":[85],"appropriately,":[87],"addition,":[89],"used":[93,150],"as":[94,151,467],"resource":[96],"by":[97],"officials":[99],"responsibly.":[100],"In":[101,144],"order":[102],"achieve":[104],"these":[105],"objectives,":[106],"evaluate":[111],"planning,":[113],"process,":[115],"monitoring":[116],"actions":[117],"continuous":[119,133],"evaluation.":[120],"With":[121],"Smart":[125],"City,":[126],"have":[131,294,313],"evaluation":[134,199],"at":[139],"Kupang":[141,275,444,461],"City":[142,276,445,462],"Government.":[143],"study,":[146],"COBIT":[147,170],"4.0":[148,171],"an":[152,376,488],"approach":[155],"determine":[157,183,203],"maturity":[159,177,185,219,229,250,361,390,397],"level":[160,186],"governance.":[163],"This":[164,242,256],"study":[165,202],"uses":[166],"six":[167],"tributes":[168],"maturity,":[172],"using":[173],"descriptive":[174],"analysis;":[175],"each":[176,454],"attribute":[178],"will":[179,429],"evaluated":[181],"public":[188,192,222,226,364,368,411,415,474],"complaint":[193,416,481],"services.":[194],"results":[196],"two":[204],"types":[205],"conditions,":[207],"namely:":[208],"(as":[210,235],"is)":[211,236],"expected":[213],"(to":[214,373],"be).":[215],"Based":[216],"index":[220,230,243,362,377,383,398],"complaints,":[227,369],"its":[232],"state":[234],"value":[239,244,378,384],"2.0.":[241],"states":[245,385],"that":[246,259,293,386,427,436,447],"predicate":[248,257,388,394,425],"for":[249,359,402,405,423],"repeatable":[252],"but":[253,456],"intuitive":[254],"(repetition).":[255],"shows":[258,399],"process":[264,287],"been":[266,295,315],"running":[267],"developed":[269,452],"based":[270,288],"situational":[272],"conditions.":[273],"OPD":[274],"already":[277],"pattern":[280],"implementing":[282],"repeated":[291],"experiences":[292],"applied":[296],"activities":[299,352],"related":[300,472],"past.":[306],"procedures":[310],"processes":[312],"not":[314,331,355],"standardized,":[316],"which":[318],"responsibility":[320],"only":[322],"left":[323],"certain":[325],"individuals":[326],"or":[327,441],"personalities.":[328],"Procedures":[329],"are":[330,353],"formally":[332],"communicated":[333],"still":[335,457],"limited":[336,340],"discourse,":[338],"wherein":[339,381],"human":[341,350],"resources":[342,351],"lead":[344],"deviations.":[346],"Planning":[347],"training":[349],"also":[354],"done":[356],"formally.":[357],"Meanwhile,":[358],"expected/desired":[371],"condition":[372],"be)":[374],"5.0,":[380],"'optimized'.":[392],"high":[400],"hopes":[401,426],"OPDs":[404,442],"optimal":[406],"future.":[420],"OPD's":[421],"desire":[422],"there":[428],"compatibility":[431],"between":[432],"best":[434],"practices":[435],"occur":[437],"other":[439],"locations":[440],"outside":[443],"so":[446],"further":[451],"OPD,":[455],"coordinate":[458],"with":[459],"Communication":[465],"Office":[466],"leading":[469],"sector.":[470],"Policies":[471],"service":[476,482],"media":[477,483],"system-based":[480],"must":[484],"implemented":[486],"integrated":[489],"manner":[490],"automate":[492],"workflow":[494],"(computerized)":[495],"online.":[496]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2025-10-10T00:00:00"}