{"id":"https://openalex.org/W3148979756","doi":"https://doi.org/10.2478/sjph-2021-0014","title":"Mistreatment by patients: An analysis of the patient-related social stressors among Slovenian healthcare workers","display_name":"Mistreatment by patients: An analysis of the patient-related social stressors among Slovenian healthcare workers","publication_year":2021,"publication_date":"2021-03-18","ids":{"openalex":"https://openalex.org/W3148979756","doi":"https://doi.org/10.2478/sjph-2021-0014","mag":"3148979756","pmid":"https://pubmed.ncbi.nlm.nih.gov/33822829","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/8015656"},"language":"en","primary_location":{"id":"doi:10.2478/sjph-2021-0014","doi":"https://doi.org/10.2478/sjph-2021-0014","is_oa":true,"landing_page_url":"https://doi.org/10.2478/sjph-2021-0014","pdf_url":"https://www.sciendo.com/pdf/10.2478/sjph-2021-0014","source":{"id":"https://openalex.org/S2739014637","display_name":"Slovenian Journal of Public Health","issn_l":"0351-0026","issn":["0351-0026","1854-2476"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","dongbi-c","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Slovenian Journal of Public Health","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.sciendo.com/pdf/10.2478/sjph-2021-0014","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015497428","display_name":"Tatjana Kozjek","orcid":"https://orcid.org/0000-0002-5626-8319","observed_orcids":["https://orcid.org/0000-0002-5626-8319"]},"institutions":[{"id":"https://openalex.org/I153976015","display_name":"University of Ljubljana","ror":"https://ror.org/05njb9z20","country_code":"SI","type":"education","lineage":["https://openalex.org/I153976015"]}],"countries":["SI"],"is_corresponding":true,"raw_author_name":"Tatjana Kozjek","raw_affiliation_strings":["University of Ljubljana, Faculty of Public Administration, Department of Organization and Informatics , Gosarjeva 5 , Ljubljana , Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Ljubljana, Faculty of Public Administration, Department of Organization and Informatics , Gosarjeva 5 , Ljubljana , Slovenia","institution_ids":["https://openalex.org/I153976015"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044232963","display_name":"Vanja Ida Er\u010dulj","orcid":"https://orcid.org/0000-0002-8628-6470","observed_orcids":["https://orcid.org/0000-0002-8628-6470"]},"institutions":[{"id":"https://openalex.org/I37696226","display_name":"University of Maribor","ror":"https://ror.org/01d5jce07","country_code":"SI","type":"education","lineage":["https://openalex.org/I37696226"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Vanja Ida Er\u010dulj","raw_affiliation_strings":["University of Maribor, Faculty of Criminal Justice and Security , Mladinska 9 , Maribor , Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Maribor, Faculty of Criminal Justice and Security , Mladinska 9 , Maribor , Slovenia","institution_ids":["https://openalex.org/I37696226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5015497428"],"corresponding_institution_ids":["https://openalex.org/I153976015"],"apc_list":null,"apc_paid":null,"fwci":0.4793,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.6859882,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":97},"biblio":{"volume":"60","issue":"2","first_page":"90","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10795","display_name":"Healthcare professionals\u2019 stress and burnout","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-mistreatment","display_name":"patient mistreatment","score":0.9850000143051147},{"id":"https://openalex.org/keywords/healthcare-workers","display_name":"healthcare workers","score":0.9240000247955322},{"id":"https://openalex.org/keywords/patient-behavior","display_name":"patient behavior","score":0.7829999923706055},{"id":"https://openalex.org/keywords/verbal-aggression","display_name":"verbal aggression","score":0.9010000228881836}],"concepts":[{"id":"https://openalex.org/C125370674","wikidata":"https://www.wikidata.org/wiki/Q1527480","display_name":"Stressor","level":2,"score":0.8044798374176025},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.7217366695404053},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.668774425983429},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6102811098098755},{"id":"https://openalex.org/C3018279614","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare service","level":3,"score":0.4949719309806824},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.4101569652557373},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3359554409980774},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.24803367257118225},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.2478/sjph-2021-0014","doi":"https://doi.org/10.2478/sjph-2021-0014","is_oa":true,"landing_page_url":"https://doi.org/10.2478/sjph-2021-0014","pdf_url":"https://www.sciendo.com/pdf/10.2478/sjph-2021-0014","source":{"id":"https://openalex.org/S2739014637","display_name":"Slovenian Journal of Public Health","issn_l":"0351-0026","issn":["0351-0026","1854-2476"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","dongbi-c","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Slovenian Journal of Public Health","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:8015656","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/8015656","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Zdr Varst","raw_type":"Text"},{"id":"pmid:33822829","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/33822829","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Zdravstveno varstvo","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:7362fae214f34ed8b67d16c248ccfeff","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/7362fae214f34ed8b67d16c248ccfeff","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Slovenian Journal of Public Health, Vol 60, Iss 2, Pp 90-96 (2021)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.2478/sjph-2021-0014","doi":"https://doi.org/10.2478/sjph-2021-0014","is_oa":true,"landing_page_url":"https://doi.org/10.2478/sjph-2021-0014","pdf_url":"https://www.sciendo.com/pdf/10.2478/sjph-2021-0014","source":{"id":"https://openalex.org/S2739014637","display_name":"Slovenian Journal of Public Health","issn_l":"0351-0026","issn":["0351-0026","1854-2476"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","dongbi-c","jufo-1","ki-jl-1","norway-1","poland-20","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320322","host_organization_name":"De Gruyter Open","host_organization_lineage":["https://openalex.org/P4310320322","https://openalex.org/P4310313990"],"host_organization_lineage_names":["De Gruyter Open","De Gruyter"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Slovenian Journal of Public Health","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","score":0.9537000060081482,"display_name":"Good health and well-being"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3148979756.pdf","grobid_xml":"https://content.openalex.org/works/W3148979756.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W1583870754","https://openalex.org/W1967359323","https://openalex.org/W1982735577","https://openalex.org/W2031995109","https://openalex.org/W2045831130","https://openalex.org/W2070692217","https://openalex.org/W2088941655","https://openalex.org/W2111830796","https://openalex.org/W2138067469","https://openalex.org/W2157484279","https://openalex.org/W2162257773","https://openalex.org/W2460049741","https://openalex.org/W2520687697","https://openalex.org/W2594337511","https://openalex.org/W2787256043","https://openalex.org/W2790246693","https://openalex.org/W2917546858","https://openalex.org/W2995120436","https://openalex.org/W3003419678"],"related_works":["https://openalex.org/W4388976532","https://openalex.org/W4408060563","https://openalex.org/W633203924","https://openalex.org/W4289755261","https://openalex.org/W2329965656","https://openalex.org/W4381251853","https://openalex.org/W2317903360","https://openalex.org/W7219650241","https://openalex.org/W7112077081","https://openalex.org/W7158985657"],"abstract_inverted_index":{"INTRODUCTION:":[0],"Healthcare":[1],"workers":[2],"(HCWs)":[3],"are":[4,122,129,180,187],"often":[5],"exposed":[6,182],"to":[7,24,43,51,96,117,183,200],"mistreatment":[8],"by":[9],"patients,":[10],"which":[11],"has":[12],"negative":[13],"effects":[14],"on":[15],"both":[16],"staff":[17],"and":[18,58,64,78,98,103,124,147,152,155,166,211],"institutions.":[19,69],"To":[20],"take":[21],"appropriate":[22],"action":[23],"help":[25],"HCWs":[26,63,72,121,158,176,189,199],"in":[27,81,131,159,170],"this":[28],"context,":[29],"patient-related":[30],"social":[31,53],"stressors":[32],"(PSS)":[33],"should":[34,197],"be":[35],"explored.":[36],"The":[37,107],"purpose":[38],"of":[39,56,67,120,126,133,141],"the":[40,45,52,82,86,91,111,118,138],"research":[41],"was":[42,89,93],"identify":[44],"most":[46,112],"pronounced":[47,113],"patient":[48,114,150,203],"behaviour":[49,115,125],"contributing":[50,116],"stress":[54],"(SS)":[55],"HCWs,":[57],"compare":[59],"PSS":[60],"between":[61],"different":[62,65],"types":[66],"healthcare":[68],"METHODS:":[70],"750":[71],"from":[73,137],"Slovenian":[74],"public":[75],"health":[76],"centres":[77],"hospitals":[79],"participated":[80],"online":[83],"survey.":[84],"Although":[85,173],"non-probability":[87],"sampling":[88],"used,":[90],"sample":[92],"representative":[94],"according":[95],"gender":[97],"HCW":[99],"type":[100],"(doctors,":[101],"nurses":[102],"other":[104],"HCWs).":[105],"RESULTS:":[106],"results":[108],"show":[109],"that":[110,128],"SS":[119],"attitudes":[123],"patients":[127,168],"challenging":[130],"terms":[132],"what":[134],"is":[135],"-":[136,143],"HCWs'":[139],"point":[140],"view":[142],"considered":[144],"as":[145],"acceptable":[146],"reasonable":[148],"(disproportionate":[149],"expectations),":[151],"unpleasant,":[153],"humourless,":[154],"hostile":[156],"patients.":[157],"primary":[160],"institutions":[161],"meet":[162],"less":[163,177],"verbally":[164],"aggressive":[165],"unpleasant":[167],"than":[169],"tertiary":[171],"ones.":[172],"among":[174],"all":[175],"educated":[178],"ones":[179],"more":[181,192],"inappropriate":[184,193],"behaviour,":[185],"doctors":[186],"those":[188],"who":[190],"experience":[191],"behaviour.":[194],"CONCLUSION:":[195],"Managers":[196],"enable":[198],"get":[201],"comprehensive":[202],"service":[204],"training,":[205],"oriented":[206],"towards":[207],"improving":[208],"relationship":[209],"management":[210],"patient-HCW":[212],"relationships.":[213]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-04-13T00:00:00"}
