{"id":"https://openalex.org/W3147633065","doi":"https://doi.org/10.7763/ijimt.2014.v5.548","title":"The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework","display_name":"The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W3147633065","doi":"https://doi.org/10.7763/ijimt.2014.v5.548","mag":"3147633065"},"language":"en","primary_location":{"id":"doi:10.7763/ijimt.2014.v5.548","doi":"https://doi.org/10.7763/ijimt.2014.v5.548","is_oa":false,"landing_page_url":"https://doi.org/10.7763/ijimt.2014.v5.548","pdf_url":null,"source":{"id":"https://openalex.org/S4210222808","display_name":"International Journal of Innovation Management and Technology","issn_l":"2010-0248","issn":["2010-0248"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation, Management and Technology","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049352620","display_name":"Muhammad Hafiz Abd Rashid","orcid":"https://orcid.org/0000-0002-6864-203X","observed_orcids":["https://orcid.org/0000-0002-6864-203X"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Muhammad Rashid","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5049352620"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.5824,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.88013526,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-recovery","display_name":"service recovery","score":0.8880000114440918},{"id":"https://openalex.org/keywords/brand-evangelism","display_name":"brand evangelism","score":0.949999988079071},{"id":"https://openalex.org/keywords/recovery-satisfaction","display_name":"recovery satisfaction","score":0.8259999752044678},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8679999709129333},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.5080000162124634},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.4009999930858612},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.7900000214576721}],"concepts":[{"id":"https://openalex.org/C2775902765","wikidata":"https://www.wikidata.org/wiki/Q17080186","display_name":"Service recovery","level":4,"score":0.8738963603973389},{"id":"https://openalex.org/C95201565","wikidata":"https://www.wikidata.org/wiki/Q373069","display_name":"Evangelism","level":2,"score":0.8648697137832642},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.49860382080078125},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4891529381275177},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4530564844608307},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.452311247587204},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.42382222414016724},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38122880458831787},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.2801418900489807},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2705335021018982},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19822311401367188},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.08790555596351624},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.08039942383766174},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07758104801177979},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.7763/ijimt.2014.v5.548","doi":"https://doi.org/10.7763/ijimt.2014.v5.548","is_oa":false,"landing_page_url":"https://doi.org/10.7763/ijimt.2014.v5.548","pdf_url":null,"source":{"id":"https://openalex.org/S4210222808","display_name":"International Journal of Innovation Management and Technology","issn_l":"2010-0248","issn":["2010-0248"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation, Management and Technology","raw_type":"journal-article"},{"id":"mag:2320981011","doi":null,"is_oa":false,"landing_page_url":"http://www.ijimt.org/papers/548-E00011.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W64897867","https://openalex.org/W128800204","https://openalex.org/W561708164","https://openalex.org/W1555169240","https://openalex.org/W1574378514","https://openalex.org/W1963804871","https://openalex.org/W1966247556","https://openalex.org/W1967680171","https://openalex.org/W1983812116","https://openalex.org/W1988169962","https://openalex.org/W1988487435","https://openalex.org/W2011462441","https://openalex.org/W2014723826","https://openalex.org/W2014977286","https://openalex.org/W2017112707","https://openalex.org/W2036886280","https://openalex.org/W2051893000","https://openalex.org/W2059441062","https://openalex.org/W2065517342","https://openalex.org/W2065954736","https://openalex.org/W2070364796","https://openalex.org/W2078846826","https://openalex.org/W2079058128","https://openalex.org/W2092836187","https://openalex.org/W2111053589","https://openalex.org/W2122910380","https://openalex.org/W2146385426","https://openalex.org/W2163741736","https://openalex.org/W2182182719","https://openalex.org/W2313319791","https://openalex.org/W2486853512","https://openalex.org/W3037229824"],"related_works":["https://openalex.org/W2945802984","https://openalex.org/W2747336621","https://openalex.org/W2709841632","https://openalex.org/W2312780404","https://openalex.org/W4280563494","https://openalex.org/W7211941257","https://openalex.org/W2988615147","https://openalex.org/W3214025870","https://openalex.org/W2981471897","https://openalex.org/W1570677474"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-04-13T00:00:00"}