{"id":"https://openalex.org/W3144474767","doi":"https://doi.org/10.61426/sjbcm.v8i2.1962","title":"ORGANIZATIONAL COMMUNICATION AND EMPLOYEE PERFORMANCE OPTIMIZATION OF DEPOSIT MONEY BANKS IN RIVERS STATE, NIGERIA","display_name":"ORGANIZATIONAL COMMUNICATION AND EMPLOYEE PERFORMANCE OPTIMIZATION OF DEPOSIT MONEY BANKS IN RIVERS STATE, NIGERIA","publication_year":2021,"publication_date":"2021-04-01","ids":{"openalex":"https://openalex.org/W3144474767","doi":"https://doi.org/10.61426/sjbcm.v8i2.1962","mag":"3144474767"},"language":"en","primary_location":{"id":"doi:10.61426/sjbcm.v8i2.1962","doi":"https://doi.org/10.61426/sjbcm.v8i2.1962","is_oa":true,"landing_page_url":"https://doi.org/10.61426/sjbcm.v8i2.1962","pdf_url":null,"source":{"id":"https://openalex.org/S2765070305","display_name":"Strategic Journal of Business & Change Management","issn_l":"2312-9492","issn":["2312-9492","2414-8970"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353108604","host_organization_name":"Strategic Journals of Business & Change Management","host_organization_lineage":["https://openalex.org/P4353108604"],"host_organization_lineage_names":["Strategic Journals of Business & Change Management"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Strategic Journal of Business & Change Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.61426/sjbcm.v8i2.1962","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023296545","display_name":"VICTOR JEMIMA","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I96576516","display_name":"Rivers State University","ror":"https://ror.org/01kr7aq59","country_code":"NG","type":"education","lineage":["https://openalex.org/I96576516"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"VICTOR JEMIMA","raw_affiliation_strings":["Rivers, State University, Nkpolu-Oroworukwo, PMB 5080, Port Harcourt, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rivers, State University, Nkpolu-Oroworukwo, PMB 5080, Port Harcourt, Nigeria","institution_ids":["https://openalex.org/I96576516"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5092888211","display_name":"DR. K. T. KONYA","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I96576516","display_name":"Rivers State University","ror":"https://ror.org/01kr7aq59","country_code":"NG","type":"education","lineage":["https://openalex.org/I96576516"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"DR. K. T. KONYA (PhD)","raw_affiliation_strings":["Rivers, State University, Nkpolu-Oroworukwo, PMB 5080, Port Harcourt, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rivers, State University, Nkpolu-Oroworukwo, PMB 5080, Port Harcourt, Nigeria","institution_ids":["https://openalex.org/I96576516"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I96576516"],"apc_list":null,"apc_paid":null,"fwci":0.2397,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.57732828,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"8","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7720000147819519,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.7720000147819519,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.07339999824762344,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.06350000202655792,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":1.0},{"id":"https://openalex.org/keywords/job-performance","display_name":"employee performance","score":0.9480000138282776},{"id":"https://openalex.org/keywords/deposit-money-banks","display_name":"deposit money banks","score":0.9769999980926514},{"id":"https://openalex.org/keywords/interactive-communication","display_name":"interactive communication","score":0.9459999799728394},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.9750000238418579},{"id":"https://openalex.org/keywords/employee-morale","display_name":"employee morale","score":0.8100000023841858},{"id":"https://openalex.org/keywords/teamwork","display_name":"teamwork","score":0.9760000109672546},{"id":"https://openalex.org/keywords/feedback-mechanisms","display_name":"feedback mechanisms","score":0.5720000267028809},{"id":"https://openalex.org/keywords/management-style","display_name":"management style","score":0.5879999995231628},{"id":"https://openalex.org/keywords/operational-cost-reduction","display_name":"operational cost reduction","score":0.7789999842643738},{"id":"https://openalex.org/keywords/rivers-state","display_name":"Rivers State","score":0.8370000123977661}],"concepts":[{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.7119594216346741},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5840204954147339},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.536994457244873},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.5312934517860413},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5219345092773438},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47753727436065674},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.46499788761138916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41487568616867065},{"id":"https://openalex.org/C116314809","wikidata":"https://www.wikidata.org/wiki/Q1937189","display_name":"Organizational communication","level":2,"score":0.4127402603626251},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2437719702720642},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1936509609222412},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1795004904270172},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13633674383163452},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.13606107234954834},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.61426/sjbcm.v8i2.1962","doi":"https://doi.org/10.61426/sjbcm.v8i2.1962","is_oa":true,"landing_page_url":"https://doi.org/10.61426/sjbcm.v8i2.1962","pdf_url":null,"source":{"id":"https://openalex.org/S2765070305","display_name":"Strategic Journal of Business & Change Management","issn_l":"2312-9492","issn":["2312-9492","2414-8970"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353108604","host_organization_name":"Strategic Journals of Business & Change Management","host_organization_lineage":["https://openalex.org/P4353108604"],"host_organization_lineage_names":["Strategic Journals of Business & Change Management"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Strategic Journal of Business & Change Management","raw_type":"journal-article"},{"id":"doi:10.60692/2hwvj-xqk29","doi":"https://doi.org/10.60692/2hwvj-xqk29","is_oa":true,"landing_page_url":"https://doi.org/10.60692/2hwvj-xqk29","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.60692/383dm-6d377","doi":"https://doi.org/10.60692/383dm-6d377","is_oa":true,"landing_page_url":"https://doi.org/10.60692/383dm-6d377","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.61426/sjbcm.v8i2.1962","doi":"https://doi.org/10.61426/sjbcm.v8i2.1962","is_oa":true,"landing_page_url":"https://doi.org/10.61426/sjbcm.v8i2.1962","pdf_url":null,"source":{"id":"https://openalex.org/S2765070305","display_name":"Strategic Journal of Business & Change Management","issn_l":"2312-9492","issn":["2312-9492","2414-8970"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4353108604","host_organization_name":"Strategic Journals of Business & Change Management","host_organization_lineage":["https://openalex.org/P4353108604"],"host_organization_lineage_names":["Strategic Journals of Business & Change Management"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Strategic Journal of Business & Change Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.48510000109672546,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1485616050","https://openalex.org/W2026552084","https://openalex.org/W2037979542","https://openalex.org/W2076878154","https://openalex.org/W2187972268","https://openalex.org/W2503831826","https://openalex.org/W2592155417","https://openalex.org/W2972713915","https://openalex.org/W2976479407","https://openalex.org/W3196364066"],"related_works":["https://openalex.org/W7204467212","https://openalex.org/W7219963705","https://openalex.org/W7220629133","https://openalex.org/W3209526572","https://openalex.org/W3043885266","https://openalex.org/W4250736346","https://openalex.org/W7203822739","https://openalex.org/W4315706964","https://openalex.org/W3167275231","https://openalex.org/W7112313197"],"abstract_inverted_index":{"This":[0],"study":[1,83,175,207],"examined":[2],"the":[3,41,54,63,82,91,96,99,105,128,182,209],"relationship":[4,158],"between":[5,159,223],"organizational":[6,160,179],"communication":[7,161,180,214,238,277],"and":[8,114,119,144,162,200,225,278],"employee":[9,163,189,279],"performance":[10,164,280],"optimization":[11,165,281],"of":[12,28,40,90,98,148,166,228,251,282,294],"deposit":[13,43,167,283],"money":[14,44,168,284],"banks":[15,45,169,285],"in":[16,46,170,245,286],"Rivers":[17,47,171,287],"State,":[18,172,288],"Nigeria.":[19,173,289],"A":[20],"cross-sectional":[21],"research":[22],"design":[23],"was":[24,30,37,51,56,93],"adopted.":[25],"Primary":[26],"source":[27],"data":[29],"generated":[31,111],"through":[32],"structured":[33],"questionnaire.":[34],"The":[35,88,123,134,150,174,206],"population":[36,55],"made":[38],"up":[39],"18":[42,64],"State.":[48],"Census":[49],"sampling":[50],"used":[52],"since":[53],"small.":[57],"Preliminary":[58],"investigations":[59],"revealed":[60,152],"that":[61,153,177],"all":[62,104],"Deposit":[65],"Money":[66],"Banks":[67],"had":[68],"at":[69,139],"least":[70],"four":[71],"(4)":[72],"managers":[73],"who":[74],"were":[75,85,112,125,136],"responsible":[76],"for":[77,220],"carrying":[78],"different":[79],"tasks.":[80],"Therefore":[81],"respondents":[84],"72":[86],"managers.":[87],"reliability":[89],"instrument":[92],"achieved":[94],"by":[95],"use":[97],"Cronbach":[100],"Alpha":[101],"coefficient":[102],"with":[103,242],"items":[106],"scoring":[107],"above":[108],"0.70.":[109],"Data":[110],"analyzed":[113],"presented":[115],"using":[116,127],"both":[117],"descriptive":[118],"inferential":[120],"statistical":[121],"techniques.":[122],"hypotheses":[124],"tested":[126],"Spearman\u2019s":[129],"Rank":[130],"Order":[131],"Correlation":[132],"Statistics.":[133],"tests":[135],"carried":[137],"out":[138],"a":[140,145,156,226],"95%":[141],"confidence":[142],"interval":[143],"0.05":[146],"level":[147],"significance.":[149],"findings":[151],"there":[154],"is":[155,215],"significant":[157],"concluded":[176],"effective":[178],"have":[181],"propensity":[183],"to":[184,202,211,240,248],"improve":[185,193],"on":[186],"feedback":[187],"mechanism,":[188],"morale,":[190],"encourage":[191],"teamwork,":[192],"customer":[194],"service":[195],"induce":[196],"better":[197],"management":[198],"style,":[199],"contribute":[201],"reducing":[203],"operational":[204],"cost.":[205],"recommended":[208],"need":[210],"enhance":[212],"interactive":[213,237],"necessary":[216],"because":[217],"it":[218],"allows":[219],"an":[221,246],"interrelationship":[222],"employees":[224],"myriad":[227],"stakeholders":[229],"which":[230],"includes":[231],"customers.":[232],"Thus,":[233],"organizations":[234],"should":[235],"create":[236],"model":[239],"connect":[241],"numerous":[243],"customers":[244],"attempt":[247],"solve":[249],"issues":[250],"after":[252],"sales":[253],"service.":[254],"Keywords:":[255],"Organizational":[256,276],"Communication,":[257,262],"Employee":[258],"Performance":[259],"Optimization,":[260],"Interactive":[261],"Improved":[263],"Customer":[264],"Service,":[265],"Cost":[266],"Effective":[267],"CITATION:":[268],"Victor,":[269],"J.,":[270],"&":[271,296],"Konya,":[272],"K.":[273],"T.":[274],"(2021).":[275],"T":[290],"he":[291],"Strategic":[292],"Journal":[293],"Business":[295],"Change":[297],"Management,":[298],"8":[299],"(2),":[300],"1":[301],"\u2013":[302],"9.":[303]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2021-04-13T00:00:00"}