{"id":"https://openalex.org/W3140795461","doi":null,"title":"SERVQUAL BEKLENT\u0130 ANKET\u0130NDE GE\u00c7M\u0130\u015e DENEY\u0130M SORGULANMALI MIDIR","display_name":"SERVQUAL BEKLENT\u0130 ANKET\u0130NDE GE\u00c7M\u0130\u015e DENEY\u0130M SORGULANMALI MIDIR","publication_year":2017,"publication_date":"2017-12-01","ids":{"openalex":"https://openalex.org/W3140795461","mag":"3140795461"},"language":"tr","primary_location":{"id":"mag:3140795461","doi":null,"is_oa":false,"landing_page_url":"https://app.trdizin.gov.tr/makale/TWpjeE5qZ3hNUT09/servqual-beklenti-anketinde-gecmis-deneyim-sorgulanmali-midir-1","pdf_url":null,"source":{"id":"https://openalex.org/S4210195241","display_name":"Pazarlama ve Pazarlama Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"1309-243X","issn":["1309-243X","2547-9601"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pazarlama ve Pazarlama Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043269405","display_name":"\u00c7etin Kalburan","orcid":"https://orcid.org/0000-0002-6339-5359","observed_orcids":["https://orcid.org/0000-0002-6339-5359"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u00c7etin Kalburan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036215809","display_name":"Murat Kantar","orcid":"https://orcid.org/0000-0002-2251-1181","observed_orcids":["https://orcid.org/0000-0002-2251-1181"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Murat Kantar","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2251-1181","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101903381","display_name":"Mustafa Atahan Y\u0131lmaz","orcid":"https://orcid.org/0000-0003-2641-8360","observed_orcids":["https://orcid.org/0000-0003-2641-8360"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mustafa Atahan Y\u0131lmaz","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-2641-8360","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5087338572","display_name":"Sel\u00e7uk Burak Ha\u015f\u0131lo\u011flu","orcid":"https://orcid.org/0000-0003-4512-6531","observed_orcids":["https://orcid.org/0000-0003-4512-6531"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sel\u00e7uk Burak Ha\u015f\u0131lo\u011flu","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-4512-6531","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":"20","first_page":"121","last_page":"134"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.949999988079071},{"id":"https://openalex.org/keywords/service-expectations","display_name":"service expectations","score":0.7149999737739563},{"id":"https://openalex.org/keywords/prior-experience","display_name":"prior experience","score":0.8299999833106995},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6029999852180481},{"id":"https://openalex.org/keywords/airline-services","display_name":"airline services","score":0.515999972820282},{"id":"https://openalex.org/keywords/turkish-airlines","display_name":"Turkish Airlines","score":0.8539999723434448},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.765999972820282},{"id":"https://openalex.org/keywords/individual-needs","display_name":"individual needs","score":0.597000002861023}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.617271363735199},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.49360930919647217},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35718271136283875},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.3050481677055359}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3140795461","doi":null,"is_oa":false,"landing_page_url":"https://app.trdizin.gov.tr/makale/TWpjeE5qZ3hNUT09/servqual-beklenti-anketinde-gecmis-deneyim-sorgulanmali-midir-1","pdf_url":null,"source":{"id":"https://openalex.org/S4210195241","display_name":"Pazarlama ve Pazarlama Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"1309-243X","issn":["1309-243X","2547-9601"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pazarlama ve Pazarlama Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7216725914","https://openalex.org/W2122980789","https://openalex.org/W1552460337","https://openalex.org/W3165188746","https://openalex.org/W2614470701","https://openalex.org/W7066656956","https://openalex.org/W2809186934","https://openalex.org/W2788558993","https://openalex.org/W7062001853","https://openalex.org/W2908981909"],"abstract_inverted_index":{"Beklenen":[0],"hizmet,":[1],"algilanan":[2],"hizmet":[3,67,91,141,145],"kalitesinin":[4],"belirlenmesinde":[5],"onemli":[6],"bir":[7,93,103,111,140,149],"unsurdur.":[8],"Deneyim,":[9],"agizdan":[10],"agiza":[11],"iletisim,":[12],"kisisel":[13],"ihtiyaclar":[14],"ve":[15,33,58],"isletmenin":[16],"disaridaki":[17],"iletisimi":[18],"ise":[19],"tuketicinin":[20],"hizmete":[21,34],"yonelik":[22,51],"beklentisini":[23],"etkileyen":[24],"faktorlerdir.":[25],"Bu":[26,45,107],"calismada":[27],"ilgili":[28],"faktorlerden":[29],"deneyim":[30,88,115,161],"uzerine":[31],"odaklanilmis":[32],"iliskin":[35],"beklenti":[36,55,97],"uzerinde":[37],"gecmis":[38,87,114,160],"deneyimin":[39],"oneminin":[40],"varligini":[41],"tespit":[42],"etmek":[43],"amaclanmistir.":[44],"amacla,":[46],"Turk":[47],"Hava":[48],"Yollari\u2019na":[49],"THY":[50],"olarak":[52,95],"SERVQUAL":[53,96],"olceginin":[54],"anketinden":[56],"yararlanilmis":[57],"hizmeti":[59,122,130],"daha":[60,125,133,137],"once":[61,126,134,138],"alan":[62],"ile":[63,89],"hic":[64],"almayanin":[65],"o":[66],"hakkindaki":[68],"beklentileri":[69],"arasindaki":[70],"farklilik":[71,150],"testine":[72],"bakilmistir.":[73],"Arastirma":[74],"kapsaminda":[75],"176":[76],"ogrenciden":[77],"elde":[78],"edilen":[79],"anket":[80],"verileri":[81],"analiz":[82],"edilmistir.":[83],"Arastirmanin":[84],"ilk":[85],"bulgusu,":[86],"genel":[90,144],"beklentisi":[92,146],"butun":[94],"anketi":[98],"arasinda":[99,120],"istatistiksel":[100],"acidan":[101],"anlamli":[102,148],"farkliligin":[104],"olmadigi":[105,151],"yonundedir.":[106,152],"baglamda":[108],"ortaya":[109],"cikan":[110],"diger":[112],"sonuc,":[113],"acisindan":[116,147],"siniflandirilan":[117],"uc":[118],"grubun":[119],"ayni":[121,123,129],"isletmeden":[124,132],"almis":[127,135],"olmak,":[128,136],"farkli":[131],"boyle":[139],"almamis":[142],"olmak":[143],"Son":[153],"soz":[154],"olarak,":[155],"gelecekteki":[156],"calismalarda":[157],"arastirmacilarin":[158],"analizlerinde":[159],"faktorune":[162],"yer":[163],"vermeleri":[164],"uygun":[165],"olacaktir":[166]},"counts_by_year":[],"updated_date":"2026-10-13T10:08:12.033832","created_date":"2021-04-13T00:00:00"}