{"id":"https://openalex.org/W3136496648","doi":"https://doi.org/10.1108/ijrdm-02-2021-0071","title":"At the source of integrated interactions across channels","display_name":"At the source of integrated interactions across channels","publication_year":2021,"publication_date":"2021-03-18","ids":{"openalex":"https://openalex.org/W3136496648","doi":"https://doi.org/10.1108/ijrdm-02-2021-0071","mag":"3136496648"},"language":"en","primary_location":{"id":"doi:10.1108/ijrdm-02-2021-0071","doi":"https://doi.org/10.1108/ijrdm-02-2021-0071","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijrdm-02-2021-0071","pdf_url":null,"source":{"id":"https://openalex.org/S65353606","display_name":"International Journal of Retail & Distribution Management","issn_l":"0959-0552","issn":["0959-0552","1758-6690"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Retail & Distribution Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081012069","display_name":"Christophe B\u00e8zes","orcid":"https://orcid.org/0000-0002-9064-4197","observed_orcids":["https://orcid.org/0000-0002-9064-4197"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Christophe B\u00e8zes","raw_affiliation_strings":["ISTEC, Paris, France"],"raw_orcid":"https://orcid.org/0000-0002-9064-4197","affiliations":[{"raw_affiliation_string":"ISTEC, Paris, France","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5081012069"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.2979,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.89251009,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"49","issue":"7","first_page":"899","last_page":"918"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/channel-integration","display_name":"channel integration","score":0.7749999761581421},{"id":"https://openalex.org/keywords/omnichannel-retail","display_name":"omnichannel retail","score":0.847000002861023},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.4749999940395355},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.6679999828338623},{"id":"https://openalex.org/keywords/consumer-judgment","display_name":"consumer judgment","score":0.39100000262260437}],"concepts":[{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6604788899421692},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.6207134127616882},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5732795000076294},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49369320273399353},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4771308898925781},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4697713553905487},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4276777505874634},{"id":"https://openalex.org/C132074034","wikidata":"https://www.wikidata.org/wiki/Q154210","display_name":"Congruence (geometry)","level":2,"score":0.42729076743125916},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.41487917304039},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.41453173756599426},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.344817578792572},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.30756211280822754},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16970211267471313},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.09695523977279663},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.08696860074996948},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijrdm-02-2021-0071","doi":"https://doi.org/10.1108/ijrdm-02-2021-0071","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijrdm-02-2021-0071","pdf_url":null,"source":{"id":"https://openalex.org/S65353606","display_name":"International Journal of Retail & Distribution Management","issn_l":"0959-0552","issn":["0959-0552","1758-6690"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Retail & Distribution Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.4300000071525574,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":83,"referenced_works":["https://openalex.org/W270887602","https://openalex.org/W995598389","https://openalex.org/W1743057383","https://openalex.org/W1963673650","https://openalex.org/W1966019988","https://openalex.org/W1974190347","https://openalex.org/W1976421188","https://openalex.org/W1983093156","https://openalex.org/W1993715776","https://openalex.org/W1997068806","https://openalex.org/W1999062425","https://openalex.org/W2004753230","https://openalex.org/W2004838337","https://openalex.org/W2009764107","https://openalex.org/W2017167557","https://openalex.org/W2024010314","https://openalex.org/W2031460050","https://openalex.org/W2032094823","https://openalex.org/W2033684627","https://openalex.org/W2034594156","https://openalex.org/W2034599661","https://openalex.org/W2035476629","https://openalex.org/W2037838725","https://openalex.org/W2040231366","https://openalex.org/W2045214358","https://openalex.org/W2046022731","https://openalex.org/W2050849884","https://openalex.org/W2053204041","https://openalex.org/W2055160219","https://openalex.org/W2059975159","https://openalex.org/W2060715347","https://openalex.org/W2061197571","https://openalex.org/W2063978692","https://openalex.org/W2064116686","https://openalex.org/W2065882304","https://openalex.org/W2085288941","https://openalex.org/W2095743576","https://openalex.org/W2099686287","https://openalex.org/W2099979943","https://openalex.org/W2104212223","https://openalex.org/W2107306814","https://openalex.org/W2121064849","https://openalex.org/W2124764091","https://openalex.org/W2125168764","https://openalex.org/W2131275378","https://openalex.org/W2134570361","https://openalex.org/W2144395370","https://openalex.org/W2150768223","https://openalex.org/W2151000531","https://openalex.org/W2163550632","https://openalex.org/W2164127510","https://openalex.org/W2164667192","https://openalex.org/W2165900186","https://openalex.org/W2320381894","https://openalex.org/W2325272538","https://openalex.org/W2344154059","https://openalex.org/W2475856486","https://openalex.org/W2489022090","https://openalex.org/W2494667885","https://openalex.org/W2532859047","https://openalex.org/W2551892286","https://openalex.org/W2574459737","https://openalex.org/W2599535719","https://openalex.org/W2607066586","https://openalex.org/W2609446193","https://openalex.org/W2748363355","https://openalex.org/W2777339599","https://openalex.org/W2791462931","https://openalex.org/W2792088881","https://openalex.org/W2793509955","https://openalex.org/W2794779242","https://openalex.org/W2900552065","https://openalex.org/W2905730507","https://openalex.org/W2909497212","https://openalex.org/W2932591893","https://openalex.org/W2932892917","https://openalex.org/W2935603050","https://openalex.org/W2943843845","https://openalex.org/W3081277128","https://openalex.org/W3114067630","https://openalex.org/W3125686817","https://openalex.org/W3126055879","https://openalex.org/W4253807213"],"related_works":["https://openalex.org/W7167083438","https://openalex.org/W2799289395","https://openalex.org/W4404142882","https://openalex.org/W7113692506","https://openalex.org/W2398328572","https://openalex.org/W4399916591","https://openalex.org/W2186429357","https://openalex.org/W7046051899","https://openalex.org/W4393338933","https://openalex.org/W2571353119"],"abstract_inverted_index":{"Purpose":[0],"This":[1,69],"research":[2,45,89],"studies":[3],"what":[4,189],"full":[5,53,70,197],"channel":[6,35,133,168,251],"integration":[7,19,134,198],"means":[8],"for":[9],"customers,":[10],"how":[11],"channels":[12,148],"should":[13],"be":[14],"combined":[15],"so":[16],"that":[17,98,112,132,202,227],"this":[18,94,229],"is":[20,72,135,220],"perceived":[21,101],"by":[22,102,145],"customers":[23,247],"and":[24,92,165,177,261],"whether":[25],"a":[26,52,65,108,136,249,256],"retailer":[27,204,219],"under":[28],"study":[29,95,130],"can":[30],"act":[31,224],"on":[32,88,225],"the":[33,39,61,105,128,142,146,160,163,190,203,213,237],"same":[34],"attributes":[36,161,170,214,226,241],"regardless":[37],"of":[38,41,51,55,64,107,110,162,182,215,239],"type":[40,181],"customer.":[42],"Design/methodology/approach":[43],"The":[44,77,218],"design":[46],"uses":[47],"an":[48],"online":[49],"survey":[50],"sample":[54,71],"1,015":[56],"multichannel":[57],"buyers,":[58],"extracted":[59],"from":[60,179],"behavioral":[62],"databases":[63],"French":[66],"specialized":[67],"retailer.":[68],"segmented":[73],"into":[74,157,172],"four":[75],"sub-samples.":[76],"data":[78],"are":[79,104],"treated":[80],"with":[81],"backward":[82],"multiple":[83],"linear":[84],"regressions.":[85],"Findings":[86],"Based":[87],"in":[90,119,175,205,253],"marketing":[91],"psychology,":[93],"conceptually":[96],"demonstrates":[97],"integrated":[99],"interactions":[100],"consumers":[103],"outcome":[106],"judgment":[109],"congruence":[111],"seek":[113],"to":[114,121,184,188,223,235,244,248],"build":[115],"relationships":[116],"between":[117,259],"them":[118,123],"order":[120],"combine":[122],"better.":[124],"Testing":[125],"three":[126],"hypotheses,":[127],"empirical":[129],"shows":[131],"psychological":[137],"process:":[138],"cumulative":[139],"(individuals":[140],"incorporate":[141],"information":[143],"provided":[144],"different":[147],"rather":[149],"than":[150],"comparing":[151],"them),":[152],"selective":[153],"(customers":[154],"never":[155],"take":[156],"account":[158,173],"all":[159,212],"channels)":[164],"subjective":[166],"(the":[167],"image":[169],"taken":[171],"differ":[174],"number":[176],"quality":[178],"one":[180],"customer":[183],"another).":[185],"Originality/value":[186],"Contrary":[187],"literature":[191],"assumes,":[192],"without":[193],"ever":[194],"demonstrating":[195],"it,":[196],"does":[199],"not":[200],"imply":[201],"question":[206],"homogenizes":[207],"or":[208],"even":[209],"matches":[210],"up":[211],"its":[216],"channels.":[217],"thus":[221],"able":[222],"promote":[228],"integration,":[230],"while":[231],"being":[232],"relatively":[233],"free":[234],"cultivate":[236],"incongruence":[238],"other":[240,254],"more":[242],"likely":[243],"smoothly":[245],"guide":[246],"particular":[250],"\u2013":[252],"words,":[255],"path":[257],"midway":[258],"cross-channel":[260],"omnichannel.":[262]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":5}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2021-03-29T00:00:00"}