{"id":"https://openalex.org/W3136445825","doi":null,"title":"Converting a Small Online Catalog - Improving Service and Satisfaction","display_name":"Converting a Small Online Catalog - Improving Service and Satisfaction","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3136445825","mag":"3136445825"},"language":"en","primary_location":{"id":"mag:3136445825","doi":null,"is_oa":false,"landing_page_url":"http://dc.uthsc.edu/scmla/2020/posters/7/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"parent_works":[],"lineage":["https://openalex.org/W3136445825"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082057246","display_name":"Marilyn G. Teolis","orcid":"https://orcid.org/0000-0003-1366-8731","observed_orcids":["https://orcid.org/0000-0003-1366-8731"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marilyn G. Teolis","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1366-8731","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006944067","display_name":"Priscilla L. Stephenson","orcid":"https://orcid.org/0000-0002-4802-1973","observed_orcids":["https://orcid.org/0000-0002-4802-1973"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Priscilla L. Stephenson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4802-1973","affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Andrew Brown","orcid":"https://orcid.org/0000-0003-2190-2663","observed_orcids":["https://orcid.org/0000-0003-2190-2663"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andrew Brown","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-2190-2663","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5029527444","display_name":"Ada Echols","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ada Echols","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.7271000146865845,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.7271000146865845,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14330","display_name":"Library Science and Information Systems","score":0.08649999648332596,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.02630000002682209,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-public-access-catalog","display_name":"OPAC","score":0.824999988079071},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.7870000004768372},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9350000023841858},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7919999957084656}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49729111790657043},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4521118700504303},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.391535222530365},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28252625465393066},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17589432001113892}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3136445825","doi":null,"is_oa":false,"landing_page_url":"http://dc.uthsc.edu/scmla/2020/posters/7/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W286268280","https://openalex.org/W1497350012","https://openalex.org/W63548501","https://openalex.org/W68231735","https://openalex.org/W7155457723","https://openalex.org/W2054331307","https://openalex.org/W2321624944","https://openalex.org/W2331262632","https://openalex.org/W4245254668","https://openalex.org/W576599375"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2021-03-29T00:00:00"}