{"id":"https://openalex.org/W3136186282","doi":"https://doi.org/10.1016/j.tourman.2021.104309","title":"Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications","display_name":"Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications","publication_year":2021,"publication_date":"2021-03-13","ids":{"openalex":"https://openalex.org/W3136186282","doi":"https://doi.org/10.1016/j.tourman.2021.104309","mag":"3136186282"},"language":"en","primary_location":{"id":"doi:10.1016/j.tourman.2021.104309","doi":"https://doi.org/10.1016/j.tourman.2021.104309","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.tourman.2021.104309","pdf_url":null,"source":{"id":"https://openalex.org/S6814119","display_name":"Tourism Management","issn_l":"0261-5177","issn":["0261-5177","1879-3193"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tourism Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/Delivery.cfm?abstractid=3806225","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002750140","display_name":"Vignesh Yoganathan","orcid":"https://orcid.org/0000-0002-9285-4702","observed_orcids":["https://orcid.org/0000-0002-9285-4702"]},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Vignesh Yoganathan","raw_affiliation_strings":["Executive and Professional Education, The University of Sheffield, Western Bank Villa, 300-302, Western, BankSheffield, S10 2TN, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Executive and Professional Education, The University of Sheffield, Western Bank Villa, 300-302, Western, BankSheffield, S10 2TN, United Kingdom","institution_ids":["https://openalex.org/I91136226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054262682","display_name":"Victoria\u2010Sophie Osburg","orcid":"https://orcid.org/0000-0001-6762-510X","observed_orcids":["https://orcid.org/0000-0001-6762-510X"]},"institutions":[{"id":"https://openalex.org/I19894307","display_name":"Universit\u00e9 de Montpellier","ror":"https://ror.org/051escj72","country_code":"FR","type":"education","lineage":["https://openalex.org/I19894307"]},{"id":"https://openalex.org/I4210131537","display_name":"MBS School of Business","ror":"https://ror.org/037tw3m02","country_code":"FR","type":"education","lineage":["https://openalex.org/I4210131537"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Victoria-Sophie Osburg","raw_affiliation_strings":["Montpellier Business School, Montpellier Research in Management, University of Montpellier, 2300 Avenue des Moulins, 34080, Montpellier, France"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Montpellier Business School, Montpellier Research in Management, University of Montpellier, 2300 Avenue des Moulins, 34080, Montpellier, France","institution_ids":["https://openalex.org/I19894307","https://openalex.org/I4210131537"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053767623","display_name":"Werner H. Kunz","orcid":"https://orcid.org/0000-0001-6264-183X","observed_orcids":["https://orcid.org/0000-0001-6264-183X"]},"institutions":[{"id":"https://openalex.org/I33434090","display_name":"University of Massachusetts Boston","ror":"https://ror.org/04ydmy275","country_code":"US","type":"education","lineage":["https://openalex.org/I33434090"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Werner H. Kunz","raw_affiliation_strings":["University of Massachusetts Boston, College of Management100 Morrissey Boulevard Boston, MA, 02125 6172918736, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Massachusetts Boston, College of Management100 Morrissey Boulevard Boston, MA, 02125 6172918736, USA","institution_ids":["https://openalex.org/I33434090"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060885605","display_name":"Waldemar Toporowski","orcid":"https://orcid.org/0000-0001-7547-2625","observed_orcids":["https://orcid.org/0000-0001-7547-2625"]},"institutions":[{"id":"https://openalex.org/I74656192","display_name":"University of G\u00f6ttingen","ror":"https://ror.org/01y9bpm73","country_code":"DE","type":"education","lineage":["https://openalex.org/I74656192"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Waldemar Toporowski","raw_affiliation_strings":["Chair of Marketing and Retail Management, University of G\u00f6ttingen, Platz der G\u00f6ttinger Sieben 3, 37073, G\u00f6ttingen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chair of Marketing and Retail Management, University of G\u00f6ttingen, Platz der G\u00f6ttinger Sieben 3, 37073, G\u00f6ttingen, Germany","institution_ids":["https://openalex.org/I74656192"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5053767623"],"corresponding_institution_ids":["https://openalex.org/I33434090"],"apc_list":{"value":3360,"currency":"USD","value_usd":3360},"apc_paid":null,"fwci":27.7172,"has_fulltext":false,"cited_by_count":326,"citation_normalized_percentile":{"value":0.99718746,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"85","issue":null,"first_page":"104309","last_page":"104309"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.0019000000320374966,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/humanoid-robots","display_name":"humanoid robots","score":0.8679999709129333},{"id":"https://openalex.org/keywords/service-robots","display_name":"service robots","score":0.7670000195503235},{"id":"https://openalex.org/keywords/social-presence","display_name":"social presence","score":0.7419999837875366},{"id":"https://openalex.org/keywords/social-cognition","display_name":"social cognition","score":0.972000002861023},{"id":"https://openalex.org/keywords/anthropomorphism","display_name":"anthropomorphism","score":0.9549999833106995},{"id":"https://openalex.org/keywords/hospitality-services","display_name":"hospitality services","score":0.6230000257492065},{"id":"https://openalex.org/keywords/check-in","display_name":"check-in","score":0.43799999356269836},{"id":"https://openalex.org/keywords/self-service-machines","display_name":"self-service machines","score":0.6579999923706055},{"id":"https://openalex.org/keywords/technology-readiness","display_name":"technology readiness","score":0.9819999933242798},{"id":"https://openalex.org/keywords/service-expectations","display_name":"service expectations","score":0.8939999938011169},{"id":"https://openalex.org/keywords/willingness-to-pay","display_name":"willingness to pay","score":1.0},{"id":"https://openalex.org/keywords/psychological-risk","display_name":"psychological risk","score":0.9179999828338623},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.30300000309944153}],"concepts":[{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.7304226160049438},{"id":"https://openalex.org/C2365568","wikidata":"https://www.wikidata.org/wiki/Q844664","display_name":"Uncanny valley","level":3,"score":0.6141955852508545},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5420246720314026},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5369989275932312},{"id":"https://openalex.org/C60692881","wikidata":"https://www.wikidata.org/wiki/Q584529","display_name":"Humanoid robot","level":3,"score":0.5274648666381836},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5112714767456055},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5046736001968384},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4905795156955719},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.4718230664730072},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.46066680550575256},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.458916038274765},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4583451449871063},{"id":"https://openalex.org/C25148115","wikidata":"https://www.wikidata.org/wiki/Q304904","display_name":"Social competence","level":3,"score":0.43546727299690247},{"id":"https://openalex.org/C181907467","wikidata":"https://www.wikidata.org/wiki/Q17027869","display_name":"Human services","level":2,"score":0.4307849407196045},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42671558260917664},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.41866859793663025},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.41555511951446533},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4108530282974243},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.29390257596969604},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23077279329299927},{"id":"https://openalex.org/C206836424","wikidata":"https://www.wikidata.org/wiki/Q1510761","display_name":"Social change","level":2,"score":0.15367946028709412},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13622695207595825},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.11175402998924255},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09531357884407043},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1016/j.tourman.2021.104309","doi":"https://doi.org/10.1016/j.tourman.2021.104309","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.tourman.2021.104309","pdf_url":null,"source":{"id":"https://openalex.org/S6814119","display_name":"Tourism Management","issn_l":"0261-5177","issn":["0261-5177","1879-3193"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-1","jufo-3","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Tourism Management","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.3806225","doi":"https://doi.org/10.2139/ssrn.3806225","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3806225","pdf_url":"https://papers.ssrn.com/sol3/Delivery.cfm?abstractid=3806225","source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},{"id":"pmh:oai:eprints.whiterose.ac.uk:171907","doi":null,"is_oa":false,"landing_page_url":"https://eprints.whiterose.ac.uk/171907/3/Manuscript%20%28post%20accept%29.pdf","pdf_url":"https://eprints.whiterose.ac.uk/171907/3/Manuscript%20%28post%20accept%29.pdf","source":{"id":"https://openalex.org/S4306400854","display_name":"White Rose Research Online (University of Leeds, The University of Sheffield, University of York)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2800616092","host_organization_name":"White Rose University Consortium","host_organization_lineage":["https://openalex.org/I2800616092"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:publications.goettingen-research-online.de:2/159821","doi":null,"is_oa":true,"landing_page_url":"https://resolver.sub.uni-goettingen.de/purl?gro-2/156483","pdf_url":null,"source":{"id":"https://openalex.org/S4306401634","display_name":"GoeScholar  The Publication Server of the Georg-August-Universit\u00e4t G\u00f6ttingen (Georg-August-Universit\u00e4t G\u00f6ttingen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210122495","host_organization_name":"Asklepios Klinik St. Georg","host_organization_lineage":["https://openalex.org/I4210122495"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:qmro.qmul.ac.uk:123456789/82064","doi":null,"is_oa":false,"landing_page_url":"https://qmro.qmul.ac.uk/xmlui/handle/123456789/82064","pdf_url":null,"source":{"id":"https://openalex.org/S4306400530","display_name":"Queen Mary Research Online (Queen Mary University of London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I166337079","host_organization_name":"Queen Mary University of London","host_organization_lineage":["https://openalex.org/I166337079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.2139/ssrn.3806225","doi":"https://doi.org/10.2139/ssrn.3806225","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3806225","pdf_url":"https://papers.ssrn.com/sol3/Delivery.cfm?abstractid=3806225","source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3136186282.pdf","grobid_xml":"https://content.openalex.org/works/W3136186282.grobid-xml"},"referenced_works_count":68,"referenced_works":["https://openalex.org/W195237934","https://openalex.org/W1849190772","https://openalex.org/W1968323069","https://openalex.org/W1979907230","https://openalex.org/W1999683867","https://openalex.org/W2002024051","https://openalex.org/W2009801797","https://openalex.org/W2010060754","https://openalex.org/W2017457019","https://openalex.org/W2021641437","https://openalex.org/W2029933007","https://openalex.org/W2044086157","https://openalex.org/W2046669440","https://openalex.org/W2055851468","https://openalex.org/W2060778001","https://openalex.org/W2062541363","https://openalex.org/W2073700017","https://openalex.org/W2104093905","https://openalex.org/W2106722268","https://openalex.org/W2113060899","https://openalex.org/W2115040353","https://openalex.org/W2142418121","https://openalex.org/W2150690631","https://openalex.org/W2152103757","https://openalex.org/W2153457831","https://openalex.org/W2156661350","https://openalex.org/W2162417293","https://openalex.org/W2170185936","https://openalex.org/W2251589446","https://openalex.org/W2502812986","https://openalex.org/W2558287871","https://openalex.org/W2587081985","https://openalex.org/W2599446660","https://openalex.org/W2622762743","https://openalex.org/W2766385585","https://openalex.org/W2786141192","https://openalex.org/W2885373046","https://openalex.org/W2894528744","https://openalex.org/W2912861911","https://openalex.org/W2918214187","https://openalex.org/W2921105016","https://openalex.org/W2940226795","https://openalex.org/W2941128398","https://openalex.org/W2954943064","https://openalex.org/W2964167195","https://openalex.org/W2966486455","https://openalex.org/W2979906316","https://openalex.org/W2989837648","https://openalex.org/W2990898689","https://openalex.org/W2991493714","https://openalex.org/W2998827830","https://openalex.org/W3007638655","https://openalex.org/W3007744933","https://openalex.org/W3008828973","https://openalex.org/W3009515248","https://openalex.org/W3010513208","https://openalex.org/W3010567303","https://openalex.org/W3023956633","https://openalex.org/W3039406330","https://openalex.org/W3089569316","https://openalex.org/W3090616003","https://openalex.org/W3114284325","https://openalex.org/W3175869592","https://openalex.org/W4226209485","https://openalex.org/W4244830796","https://openalex.org/W4249736921","https://openalex.org/W6772494849","https://openalex.org/W6926206911"],"related_works":["https://openalex.org/W7130504119","https://openalex.org/W7220366522","https://openalex.org/W4362670936","https://openalex.org/W4391873740","https://openalex.org/W7038546798","https://openalex.org/W4307956705","https://openalex.org/W7150913633","https://openalex.org/W7113366760","https://openalex.org/W4210516688","https://openalex.org/W4413987401"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":69},{"year":2025,"cited_by_count":87},{"year":2024,"cited_by_count":63},{"year":2023,"cited_by_count":53},{"year":2022,"cited_by_count":39},{"year":2021,"cited_by_count":15}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-03-29T00:00:00"}