{"id":"https://openalex.org/W3135576359","doi":"https://doi.org/10.22146/gamaijb.53996","title":"Role of Leaders\u2019 Emotional Labor toward Leader\u2019s Job Satisfaction and Emotional Exhaustion: Moderating Role of Psychological Capital","display_name":"Role of Leaders\u2019 Emotional Labor toward Leader\u2019s Job Satisfaction and Emotional Exhaustion: Moderating Role of Psychological Capital","publication_year":2021,"publication_date":"2021-02-26","ids":{"openalex":"https://openalex.org/W3135576359","doi":"https://doi.org/10.22146/gamaijb.53996","mag":"3135576359"},"language":"en","primary_location":{"id":"doi:10.22146/gamaijb.53996","doi":"https://doi.org/10.22146/gamaijb.53996","is_oa":true,"landing_page_url":"https://doi.org/10.22146/gamaijb.53996","pdf_url":"https://jurnal.ugm.ac.id/gamaijb/article/download/53996/30711","source":{"id":"https://openalex.org/S2765057965","display_name":"Gadjah Mada International Journal of Business","issn_l":"1411-1128","issn":["1411-1128","2338-7238"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["abdc-c","doaj","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314959","host_organization_name":"Gadjah Mada University","host_organization_lineage":["https://openalex.org/P4310314959"],"host_organization_lineage_names":["Gadjah Mada University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Gadjah Mada International Journal of Business","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jurnal.ugm.ac.id/gamaijb/article/download/53996/30711","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059734347","display_name":"Sania Noreen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sania Noreen","raw_affiliation_strings":["Sialkot International Airport"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Sialkot International Airport","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004108847","display_name":"Qasim Ali Nisar","orcid":"https://orcid.org/0000-0003-2191-5165","observed_orcids":["https://orcid.org/0000-0003-2191-5165"]},"institutions":[{"id":"https://openalex.org/I4210100043","display_name":"Superior University","ror":"https://ror.org/00yh88643","country_code":"PK","type":"education","lineage":["https://openalex.org/I4210100043"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Qasim Ali Nisar","raw_affiliation_strings":["The Superior College, Lahore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Superior College, Lahore","institution_ids":["https://openalex.org/I4210100043"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007589589","display_name":"Shahbaz Haider","orcid":"https://orcid.org/0000-0002-0868-633X","observed_orcids":["https://orcid.org/0000-0002-0868-633X"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Shahbaz Haider","raw_affiliation_strings":["PhD. Candidate\nSchool of Business Management,  Universiti Utara Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PhD. Candidate\nSchool of Business Management,  Universiti Utara Malaysia","institution_ids":["https://openalex.org/I94625822"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003453768","display_name":"Tan Fee Yean","orcid":"https://orcid.org/0000-0002-9976-0928","observed_orcids":["https://orcid.org/0000-0002-9976-0928"]},"institutions":[{"id":"https://openalex.org/I94625822","display_name":"Universiti Utara Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Tan Fee Yean","raw_affiliation_strings":["Associate Professor\nSchool of Business Management, College of Business, Universiti Utara Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Associate Professor\nSchool of Business Management, College of Business, Universiti Utara Malaysia","institution_ids":["https://openalex.org/I94625822"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5007589589"],"corresponding_institution_ids":["https://openalex.org/I94625822"],"apc_list":null,"apc_paid":null,"fwci":1.7308,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.86923634,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"23","issue":"1","first_page":"36","last_page":"36"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9843999743461609,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.015300000086426735,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.9750000238418579},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.9929999709129333},{"id":"https://openalex.org/keywords/psychological-capital","display_name":"psychological capital","score":0.8939999938011169},{"id":"https://openalex.org/keywords/deep-acting","display_name":"deep acting","score":0.9589999914169312},{"id":"https://openalex.org/keywords/surface-acting","display_name":"surface acting","score":0.9990000128746033},{"id":"https://openalex.org/keywords/hospital-managers","display_name":"hospital administrators","score":0.4359999895095825},{"id":"https://openalex.org/keywords/emotion-regulation","display_name":"emotion regulation","score":0.4869999885559082},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.37299999594688416}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.788964033126831},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7626194953918457},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.7470375299453735},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.6549736261367798},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.6325246691703796},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.4882552921772003},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.2121269702911377},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.11593654751777649},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.22146/gamaijb.53996","doi":"https://doi.org/10.22146/gamaijb.53996","is_oa":true,"landing_page_url":"https://doi.org/10.22146/gamaijb.53996","pdf_url":"https://jurnal.ugm.ac.id/gamaijb/article/download/53996/30711","source":{"id":"https://openalex.org/S2765057965","display_name":"Gadjah Mada International Journal of Business","issn_l":"1411-1128","issn":["1411-1128","2338-7238"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["abdc-c","doaj","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314959","host_organization_name":"Gadjah Mada University","host_organization_lineage":["https://openalex.org/P4310314959"],"host_organization_lineage_names":["Gadjah Mada University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Gadjah Mada International Journal of Business","raw_type":"journal-article"},{"id":"pmh:oai:journal.ugm.ac.id:article/53996","doi":null,"is_oa":true,"landing_page_url":"https://journal.ugm.ac.id/gamaijb/article/view/53996","pdf_url":"https://journal.ugm.ac.id/gamaijb/article/download/53996/30711","source":{"id":"https://openalex.org/S4306400707","display_name":"Indonesian Journal of Biotechnology (Universitas Gadjah Mada)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165230279","host_organization_name":"Universitas Gadjah Mada","host_organization_lineage":["https://openalex.org/I165230279"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"1411-1128","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:df78d6f498404bdcb0f1f0bcc3f67003","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/df78d6f498404bdcb0f1f0bcc3f67003","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Gadjah Mada International Journal of Business, Vol 23, Iss 1, Pp 36-54 (2021)","raw_type":"article"},{"id":"pmh:oai:figshare.com:article/28560971","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Role_of_leaders_emotional_labor_toward_leader_s_job_satisfaction_and_emotional_exhaustion_Moderating_role_of_psychological_capital/28560971","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"}],"best_oa_location":{"id":"doi:10.22146/gamaijb.53996","doi":"https://doi.org/10.22146/gamaijb.53996","is_oa":true,"landing_page_url":"https://doi.org/10.22146/gamaijb.53996","pdf_url":"https://jurnal.ugm.ac.id/gamaijb/article/download/53996/30711","source":{"id":"https://openalex.org/S2765057965","display_name":"Gadjah Mada International Journal of Business","issn_l":"1411-1128","issn":["1411-1128","2338-7238"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["abdc-c","doaj","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310314959","host_organization_name":"Gadjah Mada University","host_organization_lineage":["https://openalex.org/P4310314959"],"host_organization_lineage_names":["Gadjah Mada University"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Gadjah Mada International Journal of Business","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.9211000204086304,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323381","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956"},{"id":"https://openalex.org/F4320323819","display_name":"Universitas Indonesia","ror":"https://ror.org/0116zj450"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3135576359.pdf","grobid_xml":"https://content.openalex.org/works/W3135576359.grobid-xml"},"referenced_works_count":69,"referenced_works":["https://openalex.org/W83384650","https://openalex.org/W84717584","https://openalex.org/W116687623","https://openalex.org/W143210423","https://openalex.org/W598916811","https://openalex.org/W1508002142","https://openalex.org/W1545460766","https://openalex.org/W1562208008","https://openalex.org/W1639185104","https://openalex.org/W1683830179","https://openalex.org/W1791417917","https://openalex.org/W1909639450","https://openalex.org/W1970677730","https://openalex.org/W1975921956","https://openalex.org/W1986370875","https://openalex.org/W1987154081","https://openalex.org/W1987423503","https://openalex.org/W1988050849","https://openalex.org/W1989218063","https://openalex.org/W1989559459","https://openalex.org/W1992633761","https://openalex.org/W2000380427","https://openalex.org/W2022472850","https://openalex.org/W2026329655","https://openalex.org/W2028706038","https://openalex.org/W2038674454","https://openalex.org/W2055846525","https://openalex.org/W2056702251","https://openalex.org/W2064139958","https://openalex.org/W2064393751","https://openalex.org/W2069076075","https://openalex.org/W2073063571","https://openalex.org/W2086517156","https://openalex.org/W2094480443","https://openalex.org/W2096423181","https://openalex.org/W2102840255","https://openalex.org/W2105846236","https://openalex.org/W2107674768","https://openalex.org/W2116245877","https://openalex.org/W2131600638","https://openalex.org/W2138079857","https://openalex.org/W2144816256","https://openalex.org/W2148643743","https://openalex.org/W2152660285","https://openalex.org/W2156330953","https://openalex.org/W2163730586","https://openalex.org/W2328831975","https://openalex.org/W2481311847","https://openalex.org/W2487354582","https://openalex.org/W2492494224","https://openalex.org/W2521633284","https://openalex.org/W2756794784","https://openalex.org/W2768098113","https://openalex.org/W2772156881","https://openalex.org/W2799042264","https://openalex.org/W2897982828","https://openalex.org/W2913093821","https://openalex.org/W2913766748","https://openalex.org/W2916797149","https://openalex.org/W2953943325","https://openalex.org/W2954464874","https://openalex.org/W3009061250","https://openalex.org/W3087263291","https://openalex.org/W4206516372","https://openalex.org/W4252439694","https://openalex.org/W4285719527","https://openalex.org/W4293586167","https://openalex.org/W6629146426","https://openalex.org/W6756005913"],"related_works":["https://openalex.org/W2945142265","https://openalex.org/W2913766748","https://openalex.org/W2532348871","https://openalex.org/W4388732532","https://openalex.org/W2063170153","https://openalex.org/W4405032764","https://openalex.org/W2285590721","https://openalex.org/W116687623","https://openalex.org/W2393322147","https://openalex.org/W2073063571"],"abstract_inverted_index":{"Everyone":[0],"has":[1,53,63,104],"to":[2,42],"manage":[3],"the":[4,15,123],"emotions":[5,31,87],"during":[6],"their":[7,24,46],"interaction":[8],"with":[9,14,91,97,108,115],"others;":[10],"similar":[11],"case":[12],"is":[13],"leaders":[16,41],"in":[17,32,37,58,70,75],"organizations.":[18],"Leaders\u2019":[19],"actively":[20],"and":[21,72,94,112,133],"continually":[22],"regulate":[23],"emotional":[25,47,51,99,110,127,135],"state.":[26],"The":[27],"crucial":[28],"role":[29],"of":[30],"interactional":[33],"process":[34],"as":[35,82,84],"well":[36,83],"decision":[38],"making":[39],"triggers":[40],"be":[43],"vigilant":[44],"about":[45],"labor":[48,52,128],"strategies.":[49],"Thus":[50],"become":[54],"an":[55],"emerging":[56],"construct":[57],"leadership":[59],"domain.":[60],"This":[61],"study":[62],"collected":[64],"data":[65],"from":[66],"250":[67],"doctors":[68],"working":[69],"private":[71],"public":[73],"hospitals":[74],"Gujranwala.":[76],"Findings":[77],"demonstrated":[78],"leaders\u2019":[79,98,109,116,126,130,134],"deep":[80],"acting":[81,103],"displaying":[85],"natural":[86],"are":[88],"positively":[89],"associated":[90,96],"job":[92,117,131],"satisfaction":[93,132],"negatively":[95],"exhaustion.":[100,136],"Moreover,":[101],"surface":[102],"significant":[105],"positive":[106],"relationship":[107,114,124],"exhaustion":[111],"negative":[113],"satisfaction.":[118],"Psychological":[119],"capital":[120],"significantly":[121],"moderated":[122],"between":[125],"strategies,":[129]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2021-03-15T00:00:00"}
