{"id":"https://openalex.org/W3134460977","doi":"https://doi.org/10.5753/eres.2020.13726","title":"The Use of Design Thinking in a Global Information Technology Company","display_name":"The Use of Design Thinking in a Global Information Technology Company","publication_year":2020,"publication_date":"2020-11-11","ids":{"openalex":"https://openalex.org/W3134460977","doi":"https://doi.org/10.5753/eres.2020.13726","mag":"3134460977"},"language":"en","primary_location":{"id":"doi:10.5753/eres.2020.13726","doi":"https://doi.org/10.5753/eres.2020.13726","is_oa":true,"landing_page_url":"https://doi.org/10.5753/eres.2020.13726","pdf_url":"https://sol.sbc.org.br/index.php/eres/article/download/13726/13574","source":{"id":"https://openalex.org/S7407114113","display_name":"Escola Regional de Engenharia de Software (ERES)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais da IV Escola Regional de Engenharia de Software (ERES 2020)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://sol.sbc.org.br/index.php/eres/article/download/13726/13574","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081621921","display_name":"Gabriel Kryvoruchca","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45643870","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","ror":"https://ror.org/025vmq686","country_code":"BR","type":"education","lineage":["https://openalex.org/I45643870"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Gabriel Kryvoruchca","raw_affiliation_strings":["PUCRS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PUCRS","institution_ids":["https://openalex.org/I45643870"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049614131","display_name":"Lauriane Corr\u00eaa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I45643870","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","ror":"https://ror.org/025vmq686","country_code":"BR","type":"education","lineage":["https://openalex.org/I45643870"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Lauriane Corr\u00eaa","raw_affiliation_strings":["PUCRS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PUCRS","institution_ids":["https://openalex.org/I45643870"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040088820","display_name":"Rafael Parizi","orcid":"https://orcid.org/0000-0001-8550-1135","observed_orcids":["https://orcid.org/0000-0001-8550-1135"]},"institutions":[{"id":"https://openalex.org/I45643870","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","ror":"https://ror.org/025vmq686","country_code":"BR","type":"education","lineage":["https://openalex.org/I45643870"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Rafael Parizi","raw_affiliation_strings":["PUCRS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PUCRS","institution_ids":["https://openalex.org/I45643870"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014651524","display_name":"Sabrina dos Santos Marczak","orcid":"https://orcid.org/0000-0001-9631-8969","observed_orcids":["https://orcid.org/0000-0001-9631-8969"]},"institutions":[{"id":"https://openalex.org/I45643870","display_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","ror":"https://ror.org/025vmq686","country_code":"BR","type":"education","lineage":["https://openalex.org/I45643870"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sabrina Marczak","raw_affiliation_strings":["PUCRS"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"PUCRS","institution_ids":["https://openalex.org/I45643870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I45643870"],"apc_list":null,"apc_paid":null,"fwci":0.6078,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.53016999,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"154","last_page":"163"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.8960000276565552,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.8960000276565552,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.09480000287294388,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.0035000001080334187,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/design-thinking","display_name":"design thinking","score":0.8100000023841858},{"id":"https://openalex.org/keywords/software-development","display_name":"software development","score":0.9879999756813049},{"id":"https://openalex.org/keywords/software-companies","display_name":"software companies","score":0.6480000019073486},{"id":"https://openalex.org/keywords/it-companies","display_name":"IT companies","score":0.7049999833106995},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.7379999756813049},{"id":"https://openalex.org/keywords/innovation","display_name":"innovation","score":0.4860000014305115},{"id":"https://openalex.org/keywords/implementation-barriers","display_name":"implementation barriers","score":0.5249999761581421},{"id":"https://openalex.org/keywords/organizational-adoption","display_name":"organizational adoption","score":0.45500001311302185}],"concepts":[{"id":"https://openalex.org/C142778471","wikidata":"https://www.wikidata.org/wiki/Q1200670","display_name":"Design thinking","level":2,"score":0.7997044324874878},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5588052868843079},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.542336642742157},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5272530317306519},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5220003724098206},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4912051558494568},{"id":"https://openalex.org/C52913732","wikidata":"https://www.wikidata.org/wiki/Q857102","display_name":"Software design","level":4,"score":0.4321434497833252},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.42578035593032837},{"id":"https://openalex.org/C2780103759","wikidata":"https://www.wikidata.org/wiki/Q5264375","display_name":"Design science","level":2,"score":0.42468786239624023},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3487387001514435},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3375478684902191},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2984406650066376},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.16379651427268982},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5753/eres.2020.13726","doi":"https://doi.org/10.5753/eres.2020.13726","is_oa":true,"landing_page_url":"https://doi.org/10.5753/eres.2020.13726","pdf_url":"https://sol.sbc.org.br/index.php/eres/article/download/13726/13574","source":{"id":"https://openalex.org/S7407114113","display_name":"Escola Regional de Engenharia de Software (ERES)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais da IV Escola Regional de Engenharia de Software (ERES 2020)","raw_type":"proceedings-article"},{"id":"pmh:oai:repositorio.pucrs.br:10923/20503","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10923/20503","pdf_url":null,"source":{"id":"https://openalex.org/S4377196369","display_name":"PUCRS Repository (Pontifical Catholic University of Rio Grande do Sul)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I45643870","host_organization_name":"Pontif\u00edcia Universidade Cat\u00f3lica do Rio Grande do Sul","host_organization_lineage":["https://openalex.org/I45643870"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conferenceObject"}],"best_oa_location":{"id":"doi:10.5753/eres.2020.13726","doi":"https://doi.org/10.5753/eres.2020.13726","is_oa":true,"landing_page_url":"https://doi.org/10.5753/eres.2020.13726","pdf_url":"https://sol.sbc.org.br/index.php/eres/article/download/13726/13574","source":{"id":"https://openalex.org/S7407114113","display_name":"Escola Regional de Engenharia de Software (ERES)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais da IV Escola Regional de Engenharia de Software (ERES 2020)","raw_type":"proceedings-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321091","display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior","ror":"https://ror.org/00x0ma614"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3134460977.pdf","grobid_xml":"https://content.openalex.org/works/W3134460977.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W178016035","https://openalex.org/W1977300324","https://openalex.org/W2024695825","https://openalex.org/W2099784391","https://openalex.org/W2162739315","https://openalex.org/W2338228070","https://openalex.org/W2529678112","https://openalex.org/W2576594495","https://openalex.org/W2599229410","https://openalex.org/W2889320114","https://openalex.org/W2892709311","https://openalex.org/W2946901740","https://openalex.org/W2969810688","https://openalex.org/W3005549186","https://openalex.org/W3021916629","https://openalex.org/W6831071378"],"related_works":["https://openalex.org/W6968840711","https://openalex.org/W3197237394","https://openalex.org/W2968099163","https://openalex.org/W4393286904","https://openalex.org/W7167674121","https://openalex.org/W4378087103","https://openalex.org/W7120520629","https://openalex.org/W4238310632","https://openalex.org/W3030338954","https://openalex.org/W4239287251"],"abstract_inverted_index":{"Software":[0],"companies":[1],"have":[2],"been":[3],"using":[4],"Design":[5,33,48,73,98,108,127],"Thinking":[6,34,49,74,99,109,128],"to":[7,41,122],"support":[8],"software":[9,51,78,80,112],"development,":[10,113],"fostering":[11],"the":[12,30,45,97,107],"creation":[13],"of":[14,26,32,47],"innovative":[15],"features":[16],"and":[17,86,94,125,130],"products.":[18],"However,":[19],"there":[20,90],"is":[21,75],"not":[22],"so":[23],"much":[24],"knowledge":[25],"what":[27],"matters":[28],"for":[29,118],"application":[31],"being":[35],"successful.":[36],"Thus,":[37],"this":[38,104],"study":[39,65],"aims":[40],"describe":[42],"how":[43,121],"does":[44],"adoption":[46],"with":[50,66],"development":[52],"take":[53],"place":[54],"in":[55,77,111],"a":[56,102,116],"global":[57],"information":[58],"technology":[59],"company":[60],"through":[61],"an":[62],"interview-based":[63],"case":[64],"16":[67],"professionals.":[68],"Our":[69],"analysis":[70],"indicates":[71],"that":[72],"used":[76],"products,":[79],"improvements,":[81],"processes,":[82],"user":[83],"experience":[84],"identification":[85],"solution":[87],"discovery.":[88],"Also,":[89],"are":[91],"perceived":[92],"benefits":[93],"challenges":[95],"during":[96],"activities.":[100],"As":[101],"result,":[103],"paper":[105],"describes":[106],"phenomenon":[110],"serving":[114],"as":[115],"guide":[117],"practitioners":[119],"on":[120],"set":[123],"up":[124],"implement":[126],"activities":[129],"publishing":[131],"more":[132],"academic":[133],"research.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2021-03-15T00:00:00"}
