{"id":"https://openalex.org/W3134294310","doi":"https://doi.org/10.1016/j.jdmm.2021.100570","title":"What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature destinations","display_name":"What drives the helpfulness of online reviews? A deep learning study of sentiment analysis, pictorial content and reviewer expertise for mature destinations","publication_year":2021,"publication_date":"2021-03-07","ids":{"openalex":"https://openalex.org/W3134294310","doi":"https://doi.org/10.1016/j.jdmm.2021.100570","mag":"3134294310"},"language":"en","primary_location":{"id":"doi:10.1016/j.jdmm.2021.100570","doi":"https://doi.org/10.1016/j.jdmm.2021.100570","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jdmm.2021.100570","pdf_url":null,"source":{"id":"https://openalex.org/S2764801966","display_name":"Journal of Destination Marketing & Management","issn_l":"2212-571X","issn":["2212-571X","2212-5752"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Destination Marketing & Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1016/j.jdmm.2021.100570","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Enrique Bigne","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Enrique Bigne","raw_affiliation_strings":["University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053198282","display_name":"Carla Ru\u00edz Maf\u00e9","orcid":"https://orcid.org/0000-0002-5051-868X","observed_orcids":["https://orcid.org/0000-0002-5051-868X"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carla Ruiz","raw_affiliation_strings":["University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102857953","display_name":"Antonio Carlos Cuenca Ballester","orcid":"https://orcid.org/0000-0003-0302-5767","observed_orcids":["https://orcid.org/0000-0003-0302-5767"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Antonio Cuenca","raw_affiliation_strings":["University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain"],"raw_orcid":"https://orcid.org/0000-0003-0302-5767","affiliations":[{"raw_affiliation_string":"University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018387534","display_name":"Carmen P\u00e9rez Caba\u00f1ero","orcid":"https://orcid.org/0000-0002-6198-3990","observed_orcids":["https://orcid.org/0000-0002-6198-3990"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carmen Perez","raw_affiliation_strings":["University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Valencia, Faculty of Economics - Department of Marketing, Av. Naranjos S/n, 46022, Valencia, Spain","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061396129","display_name":"Aitor Garc\u00eda","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210092551","display_name":"Vicomtech","ror":"https://ror.org/0023sah13","country_code":"ES","type":"facility","lineage":["https://openalex.org/I4210092551"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Aitor Garcia","raw_affiliation_strings":["Vicomtech, Parque Cient\u00edfico y Tecnol\u00f3gico de Gipuzkoa, Paseo Mikeletegi 57, 20009, Donostia / San Sebasti\u00e1n, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Vicomtech, Parque Cient\u00edfico y Tecnol\u00f3gico de Gipuzkoa, Paseo Mikeletegi 57, 20009, Donostia / San Sebasti\u00e1n, Spain","institution_ids":["https://openalex.org/I4210092551"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I16097986"],"apc_list":{"value":2700,"currency":"USD","value_usd":2700},"apc_paid":{"value":2700,"currency":"USD","value_usd":2700},"fwci":10.1086,"has_fulltext":false,"cited_by_count":97,"citation_normalized_percentile":{"value":0.98088289,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":92,"max":100},"biblio":{"volume":"20","issue":null,"first_page":"100570","last_page":"100570"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.04699999839067459,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-reviews","display_name":"online reviews","score":0.9269999861717224},{"id":"https://openalex.org/keywords/perceived-helpfulness","display_name":"perceived helpfulness","score":0.9089999794960022},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"user-generated content","score":0.7049999833106995},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"sentiment analysis","score":0.7620000243186951},{"id":"https://openalex.org/keywords/pictorial-content","display_name":"pictorial content","score":0.8109999895095825},{"id":"https://openalex.org/keywords/reviewer-expertise","display_name":"reviewer expertise","score":0.996999979019165},{"id":"https://openalex.org/keywords/dual-process-theory","display_name":"dual-process theory","score":0.7870000004768372},{"id":"https://openalex.org/keywords/central-and-peripheral-processing","display_name":"central and peripheral processing","score":0.765999972820282},{"id":"https://openalex.org/keywords/tripadvisor","display_name":"TripAdvisor","score":0.734000027179718},{"id":"https://openalex.org/keywords/mature-tourist-destinations","display_name":"mature tourist destinations","score":0.7039999961853027},{"id":"https://openalex.org/keywords/doge-s-palace","display_name":"Doge's Palace","score":0.9890000224113464},{"id":"https://openalex.org/keywords/venice","display_name":"Venice","score":0.46700000762939453},{"id":"https://openalex.org/keywords/tourist-destination-management","display_name":"destination management","score":0.34299999475479126}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9742761850357056},{"id":"https://openalex.org/C2776687071","wikidata":"https://www.wikidata.org/wiki/Q5265193","display_name":"Destinations","level":3,"score":0.5781458020210266},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4648659825325012},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4184984564781189},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1411128044128418},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.13343608379364014},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.11481097340583801},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.jdmm.2021.100570","doi":"https://doi.org/10.1016/j.jdmm.2021.100570","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jdmm.2021.100570","pdf_url":null,"source":{"id":"https://openalex.org/S2764801966","display_name":"Journal of Destination Marketing & Management","issn_l":"2212-571X","issn":["2212-571X","2212-5752"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Destination Marketing & Management","raw_type":"journal-article"},{"id":"pmh:oai:westminsterresearch.westminster.ac.uk:w4vyx","doi":null,"is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jdmm.2021.100570","pdf_url":null,"source":{"id":"https://openalex.org/S4306400277","display_name":"WestminsterResearch (University of Westminster)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I94951947","host_organization_name":"University of Westminster","host_organization_lineage":["https://openalex.org/I94951947"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"article"},{"id":"pmh:oai:roderic.uv.es:10550/82074","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10550/82074","pdf_url":null,"source":{"id":"https://openalex.org/S4306400245","display_name":"Repository of Digital Objects for Teaching Research and Culture (University of Valencia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I16097986","host_organization_name":"Universitat de Val\u00e8ncia","host_organization_lineage":["https://openalex.org/I16097986"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.1016/j.jdmm.2021.100570","doi":"https://doi.org/10.1016/j.jdmm.2021.100570","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.jdmm.2021.100570","pdf_url":null,"source":{"id":"https://openalex.org/S2764801966","display_name":"Journal of Destination Marketing & Management","issn_l":"2212-571X","issn":["2212-571X","2212-5752"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Destination Marketing & Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[{"id":"https://openalex.org/G8312726085","display_name":null,"funder_award_id":"PID2019-111195RB-I00","funder_id":"https://openalex.org/F4320315062","funder_display_name":"Ministerio de Ciencia, Innovaci\u00f3n y Universidades"}],"funders":[{"id":"https://openalex.org/F4320315062","display_name":"Ministerio de Ciencia, Innovaci\u00f3n y Universidades","ror":null},{"id":"https://openalex.org/F4320322930","display_name":"Ministerio de Ciencia e Innovaci\u00f3n","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W1130813113","https://openalex.org/W1592442501","https://openalex.org/W1609508549","https://openalex.org/W1614298861","https://openalex.org/W1662240627","https://openalex.org/W1902448106","https://openalex.org/W1966503997","https://openalex.org/W1982425106","https://openalex.org/W1988539772","https://openalex.org/W2000557768","https://openalex.org/W2005311637","https://openalex.org/W2010513477","https://openalex.org/W2011744324","https://openalex.org/W2012662675","https://openalex.org/W2022518407","https://openalex.org/W2028140375","https://openalex.org/W2030387474","https://openalex.org/W2031998113","https://openalex.org/W2034286107","https://openalex.org/W2050142017","https://openalex.org/W2056580590","https://openalex.org/W2058990455","https://openalex.org/W2064675550","https://openalex.org/W2098173428","https://openalex.org/W2101937718","https://openalex.org/W2112852886","https://openalex.org/W2126581182","https://openalex.org/W2130995195","https://openalex.org/W2138502996","https://openalex.org/W2166930762","https://openalex.org/W2264817073","https://openalex.org/W2275869402","https://openalex.org/W2313008886","https://openalex.org/W2409135246","https://openalex.org/W2528239278","https://openalex.org/W2548006041","https://openalex.org/W2565145181","https://openalex.org/W2572408427","https://openalex.org/W2600590140","https://openalex.org/W2611022269","https://openalex.org/W2612123378","https://openalex.org/W2726474813","https://openalex.org/W2734507185","https://openalex.org/W2739355493","https://openalex.org/W2740755884","https://openalex.org/W2759862312","https://openalex.org/W2769317996","https://openalex.org/W2784705317","https://openalex.org/W2797669327","https://openalex.org/W2798990976","https://openalex.org/W2809762738","https://openalex.org/W2810316458","https://openalex.org/W2886652704","https://openalex.org/W2895547478","https://openalex.org/W2910794907","https://openalex.org/W2917441815","https://openalex.org/W2955835249","https://openalex.org/W3004206374","https://openalex.org/W3006381538","https://openalex.org/W3015143680","https://openalex.org/W3023022844","https://openalex.org/W3069871694","https://openalex.org/W3122724846","https://openalex.org/W3141714916","https://openalex.org/W4239946314"],"related_works":["https://openalex.org/W7066364721","https://openalex.org/W7164020721","https://openalex.org/W841295348","https://openalex.org/W7034800303","https://openalex.org/W2726474813","https://openalex.org/W2030387474","https://openalex.org/W4414355682","https://openalex.org/W2528239278","https://openalex.org/W7027799906","https://openalex.org/W2967347601"],"abstract_inverted_index":{"Tourist":[0],"destinations":[1],"are":[2,198],"increasingly":[3],"affected":[4],"by":[5],"travel-related":[6],"information":[7,30],"shared":[8],"through":[9,138],"social":[10],"media.":[11],"Drawing":[12],"on":[13,16,81,190,203],"dual-process":[14],"theories":[15],"how":[17],"individuals":[18],"process":[19,53],"information,":[20],"this":[21],"study":[22,179],"examines":[23],"the":[24,34,40,56,97,141,164,191,204,207],"role":[25],"of":[26,36,39,42,45,59,144,166,194,206],"central":[27,167],"and":[28,71,96,160,188],"peripheral":[29],"processing":[31],"routes":[32],"in":[33,157],"formation":[35],"consumers'":[37],"perceptions":[38],"helpfulness":[41,58],"online":[43,195],"reviews":[44,128],"mature":[46],"destinations.":[47],"We":[48],"carried":[49],"out":[50],"a":[51,62,72,118,121],"two-step":[52],"to":[54,136,200],"address":[55],"perceived":[57],"user-generated":[60],"content,":[61],"sentiment":[63,192],"analysis":[64,193],"using":[65],"advanced":[66],"machine-learning":[67],"techniques":[68],"(deep":[69],"learning),":[70],"regression":[73],"analysis.":[74],"The":[75,149],"database":[76],"was":[77],"2023":[78],"comments":[79],"posted":[80],"TripAdvisor":[82,145],"about":[83],"two":[84],"iconic":[85],"Venetian":[86],"cultural":[87],"attractions,":[88,162],"St.":[89],"Mark's":[90],"Square":[91],"(an":[92],"open,":[93],"free":[94,159],"attraction)":[95],"Doge's":[98],"Palace":[99],"(which":[100],"charges":[101],"an":[102],"entry":[103],"fee).":[104],"Using":[105],"deep-learning":[106],"techniques,":[107],"with":[108],"logistic":[109],"regression,":[110,140],"we":[111,125],"first":[112],"identified":[113],"which":[114,129,197],"factors":[115],"influenced":[116],"whether":[117],"review":[119],"received":[120,130],"\u201chelpful\u201d":[122],"vote.":[123],"Second,":[124],"selected":[126],"those":[127],"at":[131],"least":[132],"one":[133],"helpful":[134],"vote":[135],"identify,":[137],"linear":[139],"significant":[142],"determinants":[143],"users'":[146],"voting":[147],"behaviour.":[148],"results":[150],"showed":[151],"that":[152,181],"reviewer":[153],"expertise":[154],"is":[155],"influential":[156],"both":[158,176],"paid-for":[161],"although":[163],"impact":[165],"cues":[168],"(sentiment":[169],"polarity,":[170],"subjectivity,":[171],"pictorial":[172],"content)":[173],"differs":[174],"for":[175],"attractions.":[177],"Our":[178],"suggests":[180],"managers":[182],"should":[183],"look":[184],"beyond":[185],"individual":[186],"ratings":[187],"focus":[189],"reviews,":[196],"shown":[199],"be":[201],"based":[202],"nature":[205],"attraction":[208],"(free":[209],"vs.":[210],"paid-for).":[211]},"counts_by_year":[{"year":2026,"cited_by_count":16},{"year":2025,"cited_by_count":19},{"year":2024,"cited_by_count":25},{"year":2023,"cited_by_count":20},{"year":2022,"cited_by_count":15},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-03-15T00:00:00"}