{"id":"https://openalex.org/W3133977337","doi":"https://doi.org/10.4025/jphyseduc.v32i1.3203","title":"The influence of service quality on satisfaction and behavioral intentions of football spectators: a study in Pernambuco football","display_name":"The influence of service quality on satisfaction and behavioral intentions of football spectators: a study in Pernambuco football","publication_year":2020,"publication_date":"2020-11-11","ids":{"openalex":"https://openalex.org/W3133977337","doi":"https://doi.org/10.4025/jphyseduc.v32i1.3203","mag":"3133977337"},"language":"en","primary_location":{"id":"doi:10.4025/jphyseduc.v32i1.3203","doi":"https://doi.org/10.4025/jphyseduc.v32i1.3203","is_oa":true,"landing_page_url":"https://doi.org/10.4025/jphyseduc.v32i1.3203","pdf_url":"https://www.periodicos.uem.br/ojs/index.php/RevEducFis/article/download/48330/751375150980","source":{"id":"https://openalex.org/S2764710715","display_name":"journal of physical education","issn_l":"0103-3948","issn":["0103-3948","1983-3083","2448-2455"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","poland-20","russia-white-list-3","scielo"],"host_organization":"https://openalex.org/P4322697127","host_organization_name":"State University of Maringa","host_organization_lineage":["https://openalex.org/P4322697127"],"host_organization_lineage_names":["State University of Maringa"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physical Education","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.periodicos.uem.br/ojs/index.php/RevEducFis/article/download/48330/751375150980","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045841337","display_name":"Marcos Ant\u00f4nio Barros Filho","orcid":"https://orcid.org/0000-0001-6582-1043","observed_orcids":["https://orcid.org/0000-0001-6582-1043"]},"institutions":[{"id":"https://openalex.org/I71437568","display_name":"Universidade de Pernambuco","ror":"https://ror.org/00gtcbp88","country_code":"BR","type":"education","lineage":["https://openalex.org/I71437568"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Marcos Antonio Barros Filho","raw_affiliation_strings":["University of Pernambuco (UPE), Recife-PE, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-6582-1043","affiliations":[{"raw_affiliation_string":"University of Pernambuco (UPE), Recife-PE, Brazil","institution_ids":["https://openalex.org/I71437568"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021116505","display_name":"Carlos Augusto Mulatinho de Queiroz Pedroso","orcid":"https://orcid.org/0000-0003-0139-856X","observed_orcids":["https://orcid.org/0000-0003-0139-856X"]},"institutions":[{"id":"https://openalex.org/I71437568","display_name":"Universidade de Pernambuco","ror":"https://ror.org/00gtcbp88","country_code":"BR","type":"education","lineage":["https://openalex.org/I71437568"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Carlos Augusto Mulatinho de Queiroz Pedroso","raw_affiliation_strings":["University of Pernambuco (UPE), Recife-PE, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pernambuco (UPE), Recife-PE, Brazil","institution_ids":["https://openalex.org/I71437568"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061082404","display_name":"Yves Miranda","orcid":"https://orcid.org/0000-0001-5733-9951","observed_orcids":["https://orcid.org/0000-0001-5733-9951"]},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Yves de Holanda Batista de Miranda","raw_affiliation_strings":["University of Porto (U.Porto), Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Porto (U.Porto), Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053176263","display_name":"Jos\u00e9 Pedro Sarmento","orcid":"https://orcid.org/0000-0002-0783-2542","observed_orcids":["https://orcid.org/0000-0002-0783-2542"]},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Jos\u00e9 Pedro Sarmento","raw_affiliation_strings":["University of Porto (U.Porto), Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Porto (U.Porto), Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050605638","display_name":"Victor Henrique Rodrigues Silva","orcid":"https://orcid.org/0000-0002-4970-2842","observed_orcids":["https://orcid.org/0000-0002-4970-2842"]},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Victor Henrique Rodrigues Silva","raw_affiliation_strings":["University of Porto (U.Porto), Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Porto (U.Porto), Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102911623","display_name":"Cl\u00e1udia Dias","orcid":"https://orcid.org/0000-0003-0418-0056","observed_orcids":["https://orcid.org/0000-0003-0418-0056"]},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Cl\u00e1udia Dias","raw_affiliation_strings":["University of Porto (U.Porto), Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Porto (U.Porto), Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6098,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.71841046,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"32","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10942","display_name":"Sports, Gender, and Society","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10942","display_name":"Sports, Gender, and Society","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.060600001364946365,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11474","display_name":"Sport and Mega-Event Impacts","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9340000152587891},{"id":"https://openalex.org/keywords/spectator-satisfaction","display_name":"spectator satisfaction","score":0.824999988079071},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.9879999756813049},{"id":"https://openalex.org/keywords/football-spectators","display_name":"football spectators","score":0.968999981880188},{"id":"https://openalex.org/keywords/professional-football","display_name":"professional football","score":0.5870000123977661},{"id":"https://openalex.org/keywords/player-performance","display_name":"player performance","score":0.8220000267028809},{"id":"https://openalex.org/keywords/sports-event-management","display_name":"sports event management","score":0.4189999997615814}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8728871941566467},{"id":"https://openalex.org/C2779501167","wikidata":"https://www.wikidata.org/wiki/Q1079023","display_name":"Championship","level":2,"score":0.7713276743888855},{"id":"https://openalex.org/C2778444522","wikidata":"https://www.wikidata.org/wiki/Q1081491","display_name":"Football","level":2,"score":0.6346768736839294},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6315039396286011},{"id":"https://openalex.org/C2776459890","wikidata":"https://www.wikidata.org/wiki/Q3297812","display_name":"Club","level":2,"score":0.5827755928039551},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5579036474227905},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.494417667388916},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.47300606966018677},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.46360480785369873},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4529619514942169},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.43827542662620544},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4105377197265625},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3487551808357239},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.21363210678100586},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19626837968826294},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.17835035920143127},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.14340826869010925},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.12762892246246338},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.102179616689682},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C105702510","wikidata":"https://www.wikidata.org/wiki/Q514","display_name":"Anatomy","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4025/jphyseduc.v32i1.3203","doi":"https://doi.org/10.4025/jphyseduc.v32i1.3203","is_oa":true,"landing_page_url":"https://doi.org/10.4025/jphyseduc.v32i1.3203","pdf_url":"https://www.periodicos.uem.br/ojs/index.php/RevEducFis/article/download/48330/751375150980","source":{"id":"https://openalex.org/S2764710715","display_name":"journal of physical education","issn_l":"0103-3948","issn":["0103-3948","1983-3083","2448-2455"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","poland-20","russia-white-list-3","scielo"],"host_organization":"https://openalex.org/P4322697127","host_organization_name":"State University of Maringa","host_organization_lineage":["https://openalex.org/P4322697127"],"host_organization_lineage_names":["State University of Maringa"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physical Education","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:38b1431931004e8ea38e2938ef2c6ebc","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/38b1431931004e8ea38e2938ef2c6ebc","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Physical Education, Vol 32 (2021)","raw_type":"article"},{"id":"pmh:oai:periodicos.uem.br/ojs:article/48330","doi":null,"is_oa":true,"landing_page_url":"https://periodicos.uem.br/ojs/index.php/RevEducFis/article/view/48330","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Physical Education; Vol 32 No 1 (2021): Journal of Physical Education; e-3203","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.4025/jphyseduc.v32i1.3203","doi":"https://doi.org/10.4025/jphyseduc.v32i1.3203","is_oa":true,"landing_page_url":"https://doi.org/10.4025/jphyseduc.v32i1.3203","pdf_url":"https://www.periodicos.uem.br/ojs/index.php/RevEducFis/article/download/48330/751375150980","source":{"id":"https://openalex.org/S2764710715","display_name":"journal of physical education","issn_l":"0103-3948","issn":["0103-3948","1983-3083","2448-2455"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","poland-20","russia-white-list-3","scielo"],"host_organization":"https://openalex.org/P4322697127","host_organization_name":"State University of Maringa","host_organization_lineage":["https://openalex.org/P4322697127"],"host_organization_lineage_names":["State University of Maringa"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Physical Education","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3133977337.pdf","grobid_xml":"https://content.openalex.org/works/W3133977337.grobid-xml"},"referenced_works_count":36,"referenced_works":["https://openalex.org/W102386593","https://openalex.org/W307699937","https://openalex.org/W345949710","https://openalex.org/W1499170180","https://openalex.org/W1533325371","https://openalex.org/W1538018475","https://openalex.org/W1964444730","https://openalex.org/W1980401189","https://openalex.org/W1982910856","https://openalex.org/W1994702827","https://openalex.org/W1995591750","https://openalex.org/W2034170327","https://openalex.org/W2044519557","https://openalex.org/W2111225569","https://openalex.org/W2118338381","https://openalex.org/W2124306191","https://openalex.org/W2159013703","https://openalex.org/W2161593200","https://openalex.org/W2175227141","https://openalex.org/W2289981555","https://openalex.org/W2367406550","https://openalex.org/W2442147039","https://openalex.org/W2600849091","https://openalex.org/W2606344218","https://openalex.org/W2608267989","https://openalex.org/W2608633142","https://openalex.org/W2774590622","https://openalex.org/W2808436534","https://openalex.org/W2884815992","https://openalex.org/W2885460788","https://openalex.org/W2901520706","https://openalex.org/W2907666600","https://openalex.org/W2960114381","https://openalex.org/W3124412397","https://openalex.org/W4235678817","https://openalex.org/W7030239333"],"related_works":["https://openalex.org/W2104886036","https://openalex.org/W1964444730","https://openalex.org/W4229459424","https://openalex.org/W7100087162","https://openalex.org/W313851776","https://openalex.org/W2124306191","https://openalex.org/W102386593","https://openalex.org/W7008244772","https://openalex.org/W3172738589","https://openalex.org/W2755075056"],"abstract_inverted_index":{"The":[0,44,66],"aim":[1],"of":[2,10,26,41,48,81,86,157,171],"this":[3],"study":[4],"was":[5,46],"to":[6,168,180],"examine":[7],"the":[8,21,51,79,82,84,87,112,134,143,163,169,172,178],"influence":[9,140],"service":[11,158],"quality":[12],"perception":[13],"on":[14,33,142],"spectators\u2019":[15,144],"satisfaction":[16,118],"and":[17,124,183],"behavioral":[18,125,145,186],"intentions":[19,126,146],"in":[20,75,166],"Pernambuco":[22],"Professional":[23],"Football":[24],"Championship":[25],"2017":[27],"-":[28],"Brazil.":[29],"Data":[30],"were":[31,68],"collected":[32],"match":[34],"days,":[35],"using":[36],"an":[37],"adapted":[38],"questionnaire,":[39],"consisting":[40],"four":[42],"variables.":[43],"sample":[45],"composed":[47],"spectators":[49],"at":[50],"competition,":[52],"divided":[53],"into":[54],"two":[55],"moments":[56],"(1st.":[57],"n":[58,63],"=":[59,64,92,99,102,105,108,120,128,148],"386":[60],"/":[61,97],"2nd.":[62],"620).":[65],"data":[67],"analyzed":[69],"through":[70],"two-step":[71],"structural":[72,88],"equation":[73],"modeling":[74],"AMOS":[76],"24.":[77],"After":[78],"refinement":[80],"model,":[83],"results":[85],"model":[89],"[\u03c7\u00b2":[90],"(314)":[91],"762.849":[93],"(p":[94],"<.001)":[95,123],"\u03c7\u00b2":[96],"df":[98],"2.42;":[100],"GFI":[101],".92;":[103],"CFI":[104],".95;":[106],"RMSEA":[107],".05]":[109],"indicated":[110],"that":[111,155],"players'":[113],"performance":[114],"positively":[115,160],"influenced":[116],"both":[117],"(\u03b2":[119,127,147],".76,":[121],"p":[122,130,150],".33,":[129],"<.001).":[131,151],"In":[132],"turn,":[133],"crowd":[135],"experience":[136],"had":[137],"a":[138,175],"positive":[139,185],"only":[141],".38,":[149],"It":[152],"is":[153,174],"concluded":[154],"provision":[156],"quality,":[159],"evaluated":[161],"by":[162],"spectators,":[164],"especially":[165],"relation":[167],"aspects":[170],"game/players,":[173],"way":[176],"for":[177],"club":[179],"satisfy":[181],"them":[182],"generate":[184],"intentions.":[187]},"counts_by_year":[{"year":2024,"cited_by_count":6},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-03-15T00:00:00"}