{"id":"https://openalex.org/W3133696192","doi":"https://doi.org/10.1108/jic-07-2020-0245","title":"Intellectual capital and bank branches' efficiency: an integrated study","display_name":"Intellectual capital and bank branches' efficiency: an integrated study","publication_year":2021,"publication_date":"2021-03-05","ids":{"openalex":"https://openalex.org/W3133696192","doi":"https://doi.org/10.1108/jic-07-2020-0245","mag":"3133696192"},"language":"en","primary_location":{"id":"doi:10.1108/jic-07-2020-0245","doi":"https://doi.org/10.1108/jic-07-2020-0245","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jic-07-2020-0245","pdf_url":null,"source":{"id":"https://openalex.org/S191556934","display_name":"Journal of Intellectual Capital","issn_l":"1469-1930","issn":["1469-1930","1758-7468"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intellectual Capital","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059803370","display_name":"Irene Wei Kiong Ting","orcid":"https://orcid.org/0000-0001-5806-9404","observed_orcids":["https://orcid.org/0000-0001-5806-9404"]},"institutions":[{"id":"https://openalex.org/I102913810","display_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","ror":"https://ror.org/01704wp68","country_code":"MY","type":"education","lineage":["https://openalex.org/I102913810"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Irene Wei Kiong Ting","raw_affiliation_strings":["Faculty of Industrial Management, Universiti Malaysia Pahang, Gambang, Malaysia"],"raw_orcid":"https://orcid.org/0000-0001-5806-9404","affiliations":[{"raw_affiliation_string":"Faculty of Industrial Management, Universiti Malaysia Pahang, Gambang, Malaysia","institution_ids":["https://openalex.org/I102913810"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087274960","display_name":"Fu\u2010Chiang Chen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78768145","display_name":"Chihlee Institute of Technology","ror":"https://ror.org/02pcbw160","country_code":"TW","type":"education","lineage":["https://openalex.org/I78768145"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Fu-Chiang Chen","raw_affiliation_strings":["Department of Accounting Information, Chihlee Institute of Technology, New Taipei City, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting Information, Chihlee Institute of Technology, New Taipei City, Taiwan","institution_ids":["https://openalex.org/I78768145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053700965","display_name":"Qian Long Kweh","orcid":"https://orcid.org/0000-0003-0877-9509","observed_orcids":["https://orcid.org/0000-0003-0877-9509"]},"institutions":[{"id":"https://openalex.org/I186129607","display_name":"Canadian University of Dubai","ror":"https://ror.org/029zgsn59","country_code":"AE","type":"education","lineage":["https://openalex.org/I186129607"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Qian Long Kweh","raw_affiliation_strings":["Faculty of Management, Canadian University Dubai, Dubai, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0003-0877-9509","affiliations":[{"raw_affiliation_string":"Faculty of Management, Canadian University Dubai, Dubai, United Arab Emirates","institution_ids":["https://openalex.org/I186129607"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030445680","display_name":"Hai Juan Sui","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I102913810","display_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","ror":"https://ror.org/01704wp68","country_code":"MY","type":"education","lineage":["https://openalex.org/I102913810"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Hai Juan Sui","raw_affiliation_strings":["Faculty of Industrial Management, Universiti Malaysia Pahang, Gambang, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Industrial Management, Universiti Malaysia Pahang, Gambang, Malaysia","institution_ids":["https://openalex.org/I102913810"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101487448","display_name":"Hanh Thi My Le","orcid":"https://orcid.org/0000-0003-0834-488X","observed_orcids":["https://orcid.org/0000-0003-0834-488X"]},"institutions":[{"id":"https://openalex.org/I141445968","display_name":"Ton Duc Thang University","ror":"https://ror.org/01drq0835","country_code":"VN","type":"education","lineage":["https://openalex.org/I141445968"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Hanh Thi My Le","raw_affiliation_strings":["Faculty of Accounting, Ton Duc Thang University, Ho Chi Minh City, Vietnam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Accounting, Ton Duc Thang University, Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I141445968"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.4147,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.9246293,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"23","issue":"4","first_page":"840","last_page":"863"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/intellectual-capital","display_name":"intellectual capital","score":1.0},{"id":"https://openalex.org/keywords/bank-branch-efficiency","display_name":"bank branch efficiency","score":0.9580000042915344},{"id":"https://openalex.org/keywords/relational-capital","display_name":"relational capital","score":0.9800000190734863},{"id":"https://openalex.org/keywords/human-capital","display_name":"human capital","score":0.9990000128746033},{"id":"https://openalex.org/keywords/structural-capital","display_name":"structural capital","score":1.0},{"id":"https://openalex.org/keywords/taiwanese-banks","display_name":"Taiwanese banks","score":0.5699999928474426},{"id":"https://openalex.org/keywords/bank-branches","display_name":"bank branches","score":0.5640000104904175},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.5659999847412109},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6690000295639038}],"concepts":[{"id":"https://openalex.org/C2780838347","wikidata":"https://www.wikidata.org/wiki/Q1329252","display_name":"Intellectual capital","level":2,"score":0.7725540995597839},{"id":"https://openalex.org/C22088475","wikidata":"https://www.wikidata.org/wiki/Q647974","display_name":"Data envelopment analysis","level":2,"score":0.7503864765167236},{"id":"https://openalex.org/C2779313860","wikidata":"https://www.wikidata.org/wiki/Q7625013","display_name":"Structural capital","level":5,"score":0.585677981376648},{"id":"https://openalex.org/C16969640","wikidata":"https://www.wikidata.org/wiki/Q1070805","display_name":"Capital adequacy ratio","level":3,"score":0.5502210259437561},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5222350358963013},{"id":"https://openalex.org/C2779445257","wikidata":"https://www.wikidata.org/wiki/Q7310710","display_name":"Relational capital","level":3,"score":0.5112361907958984},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4760805666446686},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4106895923614502},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.3600125312805176},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.35085785388946533},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.3083549737930298},{"id":"https://openalex.org/C44750222","wikidata":"https://www.wikidata.org/wiki/Q1897397","display_name":"Financial capital","level":3,"score":0.2768392562866211},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.10693433880805969},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.08785572648048401},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C63545947","wikidata":"https://www.wikidata.org/wiki/Q10958910","display_name":"Individual capital","level":4,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/jic-07-2020-0245","doi":"https://doi.org/10.1108/jic-07-2020-0245","is_oa":false,"landing_page_url":"https://doi.org/10.1108/jic-07-2020-0245","pdf_url":null,"source":{"id":"https://openalex.org/S191556934","display_name":"Journal of Intellectual Capital","issn_l":"1469-1930","issn":["1469-1930","1758-7468"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intellectual Capital","raw_type":"journal-article"},{"id":"pmh:oai:umpir.ump.edu.my:30906","doi":null,"is_oa":false,"landing_page_url":"https://doi.org/10.1108/JIC-07-2020-0245","pdf_url":null,"source":{"id":"https://openalex.org/S4377196561","display_name":"UMP Institutional Repository (Universiti Malaysia Pahang)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I102913810","host_organization_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","host_organization_lineage":["https://openalex.org/I102913810"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":82,"referenced_works":["https://openalex.org/W117860167","https://openalex.org/W1484858204","https://openalex.org/W1486957581","https://openalex.org/W1489736285","https://openalex.org/W1505103544","https://openalex.org/W1526245674","https://openalex.org/W1591013228","https://openalex.org/W1593162059","https://openalex.org/W1964707994","https://openalex.org/W1965677135","https://openalex.org/W1968345031","https://openalex.org/W1970989126","https://openalex.org/W1982432558","https://openalex.org/W1990800482","https://openalex.org/W1991903596","https://openalex.org/W2003388583","https://openalex.org/W2014534610","https://openalex.org/W2015701521","https://openalex.org/W2019582386","https://openalex.org/W2019935301","https://openalex.org/W2022109314","https://openalex.org/W2023855042","https://openalex.org/W2024530376","https://openalex.org/W2030270430","https://openalex.org/W2030392203","https://openalex.org/W2049709556","https://openalex.org/W2057426465","https://openalex.org/W2061977616","https://openalex.org/W2071554452","https://openalex.org/W2071667615","https://openalex.org/W2076301824","https://openalex.org/W2076452041","https://openalex.org/W2078953985","https://openalex.org/W2079868099","https://openalex.org/W2089691864","https://openalex.org/W2092768378","https://openalex.org/W2093311877","https://openalex.org/W2093818453","https://openalex.org/W2094657051","https://openalex.org/W2105846236","https://openalex.org/W2122679534","https://openalex.org/W2129763896","https://openalex.org/W2129891028","https://openalex.org/W2132454116","https://openalex.org/W2137266665","https://openalex.org/W2140594684","https://openalex.org/W2140956556","https://openalex.org/W2142354661","https://openalex.org/W2148632636","https://openalex.org/W2157606181","https://openalex.org/W2302806424","https://openalex.org/W2504219809","https://openalex.org/W2506753585","https://openalex.org/W2518871403","https://openalex.org/W2542730935","https://openalex.org/W2576717259","https://openalex.org/W2586680258","https://openalex.org/W2588309384","https://openalex.org/W2612635313","https://openalex.org/W2613301544","https://openalex.org/W2613947637","https://openalex.org/W2766337888","https://openalex.org/W2779578914","https://openalex.org/W2787536913","https://openalex.org/W2789570749","https://openalex.org/W2792167726","https://openalex.org/W2793476892","https://openalex.org/W2795926132","https://openalex.org/W2795930932","https://openalex.org/W2801756014","https://openalex.org/W2899628760","https://openalex.org/W2968154465","https://openalex.org/W2971908818","https://openalex.org/W2980741541","https://openalex.org/W3017261698","https://openalex.org/W3035847055","https://openalex.org/W3123722757","https://openalex.org/W3124170885","https://openalex.org/W3124536214","https://openalex.org/W4205380146","https://openalex.org/W4230807026","https://openalex.org/W4232182780"],"related_works":["https://openalex.org/W4300962627","https://openalex.org/W4388700331","https://openalex.org/W2112546258","https://openalex.org/W3025292078","https://openalex.org/W4400934753","https://openalex.org/W3126443840","https://openalex.org/W2792078523","https://openalex.org/W4392400490","https://openalex.org/W3113673790","https://openalex.org/W3018394976"],"abstract_inverted_index":{"Purpose":[0],"This":[1,20,63,80],"study":[2,21,43,48,64,81,184,210,237],"aims":[3],"to":[4,52,54,75,90,126,152,164,167,188,219,221,245],"investigate":[5],"the":[6,32,56,92,169,176,179,186,190,216,223],"association":[7,191],"between":[8,192],"intellectual":[9],"capital":[10,104,117,121],"(IC)":[11],"and":[12,73,96,107,119,194,203,242],"bank":[13,17,33,45,77,97,110,127,195,228,239,247],"efficiency":[14,128,197],"of":[15,31,35,58,94,178,225,234],"Taiwanese":[16],"branches.":[18,173],"Design/methodology/approach":[19],"manually":[22],"collects":[23],"sample":[24],"data":[25,66,241],"from":[26],"107":[27],"non-public":[28],"financial":[29,240],"reports":[30],"branches":[34,156,229],"Taiwan":[36,199],"Business":[37],"Bank":[38,155],"Company":[39],"Limited.":[40],"As":[41],"this":[42,47,182,209,236],"concerns":[44],"branches,":[46],"uses":[49,82,238],"questionnaires":[50,217],"related":[51,218],"IC":[53,59,95,193,207,220,226],"measure":[55],"implementation":[57,224],"at":[60,227],"branch":[61],"level.":[62],"employs":[65],"envelopment":[67],"analysis":[68,89],"(DEA)":[69],"models":[70,244],"(BCC,":[71],"EBM":[72],"BootBCC)":[74],"identify":[76,246],"branches'":[78,196,248],"efficiency.":[79,98,111,249],"partial":[83],"least":[84],"square-based":[85],"structural":[86,120],"equation":[87],"modeling":[88],"assess":[91,222],"impact":[93],"Findings":[99,112],"Result":[100],"reveals":[101],"that":[102,115,145],"relational":[103],"(RC)":[105],"significantly":[106],"negatively":[108],"impacts":[109],"also":[113],"imply":[114],"human":[116],"(HC)":[118],"(SC)":[122],"do":[123],"not":[124,149],"contribute":[125],"in":[129,135,198,230],"Taiwan.":[130,231],"Practical":[131],"implications":[132],"Spending":[133],"effort":[134],"building":[136],"relationships":[137],"with":[138],"customers":[139,166],"diverts":[140],"banks'":[141],"resources.":[142],"More":[143],"inputs":[144],"are":[146],"used":[147],"may":[148],"be":[150],"converted":[151],"outputs":[153],"immediately.":[154],"should":[157],"focus":[158],"on":[159],"enhancing":[160],"their":[161],"service":[162],"quality":[163],"attract":[165],"use":[168],"facilities":[170],"provided":[171],"by":[172,200,214],"Originality/value":[174],"To":[175],"best":[177],"authors'":[180],"knowledge,":[181],"empirical":[183],"is":[185],"first":[187],"examine":[189],"integrating":[201],"primary":[202],"secondary":[204],"data.":[205],"For":[206],"components,":[208],"conducts":[211],"a":[212],"survey":[213],"designing":[215],"In":[232],"terms":[233],"efficiency,":[235],"DEA":[243]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-03-15T00:00:00"}
