{"id":"https://openalex.org/W3133683450","doi":null,"title":"Actor engagement with service providers","display_name":"Actor engagement with service providers","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W3133683450","mag":"3133683450"},"language":"en","primary_location":{"id":"pmh:oai:digital.library.adelaide.edu.au:2440/122406","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2440/122406","pdf_url":null,"source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044169669","display_name":"Max Sim","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Max Sim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5044169669"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6693999767303467,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6693999767303467,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.11630000174045563,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.09269999712705612,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/actor-engagement","display_name":"actor engagement","score":0.9539999961853027},{"id":"https://openalex.org/keywords/service-providers","display_name":"service providers","score":0.8980000019073486},{"id":"https://openalex.org/keywords/service-systems","display_name":"service systems","score":0.6150000095367432},{"id":"https://openalex.org/keywords/brand-engagement","display_name":"brand engagement","score":0.5899999737739563},{"id":"https://openalex.org/keywords/emotional-engagement","display_name":"emotional engagement","score":0.8339999914169312},{"id":"https://openalex.org/keywords/behavioral-engagement","display_name":"behavioral engagement","score":0.9660000205039978},{"id":"https://openalex.org/keywords/cognitive-engagement","display_name":"cognitive engagement","score":0.9929999709129333},{"id":"https://openalex.org/keywords/service-organizations","display_name":"service organizations","score":0.48500001430511475},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"customer engagement","score":0.38999998569488525},{"id":"https://openalex.org/keywords/service-provider-performance","display_name":"service provider performance","score":0.3050000071525574},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.31200000643730164},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6430000066757202},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.47600001096725464},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"customer advocacy","score":0.49399998784065247},{"id":"https://openalex.org/keywords/customer-referral","display_name":"customer referral","score":0.335999995470047},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.9079999923706055}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.598766565322876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4352131485939026},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42026567459106445},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32135123014450073},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19668182730674744}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:digital.library.adelaide.edu.au:2440/122406","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2440/122406","pdf_url":null,"source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:3133683450","doi":null,"is_oa":false,"landing_page_url":"https://digital.library.adelaide.edu.au/dspace/bitstream/2440/122406/1/Sim2019_PhD.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W235648609","https://openalex.org/W919187098","https://openalex.org/W1964038838","https://openalex.org/W1973687016","https://openalex.org/W1980197955","https://openalex.org/W1986015197","https://openalex.org/W1989763926","https://openalex.org/W1992026348","https://openalex.org/W2005798897","https://openalex.org/W2016553295","https://openalex.org/W2050547794","https://openalex.org/W2055165403","https://openalex.org/W2059918681","https://openalex.org/W2061044045","https://openalex.org/W2061289966","https://openalex.org/W2075284967","https://openalex.org/W2086157089","https://openalex.org/W2087344942","https://openalex.org/W2093505263","https://openalex.org/W2104435701","https://openalex.org/W2132652356","https://openalex.org/W2132663861","https://openalex.org/W2134104271","https://openalex.org/W2138497121","https://openalex.org/W2184600905","https://openalex.org/W2289589061","https://openalex.org/W2324683806","https://openalex.org/W2338597023","https://openalex.org/W2486159926","https://openalex.org/W2520903847","https://openalex.org/W2579681204","https://openalex.org/W2612022034","https://openalex.org/W2612259175","https://openalex.org/W2912938464","https://openalex.org/W2938602203","https://openalex.org/W2939929407"],"related_works":["https://openalex.org/W2769954523","https://openalex.org/W2912938464","https://openalex.org/W2613344380","https://openalex.org/W2524458873","https://openalex.org/W2343440605","https://openalex.org/W6887384472","https://openalex.org/W4384076409","https://openalex.org/W2787419869","https://openalex.org/W3044661304","https://openalex.org/W2769747112"],"abstract_inverted_index":{"Actor":[0],"engagement":[1,40,69,88,129,152,168,188,201,204,215,226,245,263,269,282,317,331,379,405,409,428,432,448,460,489,500,549,560,564],"has":[2,36],"received":[3],"significant":[4,24,493],"scholarly":[5],"and":[6,17,65,76,93,117,196,220,303,340,395,446,462,483,499,522,525],"practitioner":[7],"attention":[8,157],"in":[9,26,114,127,163,512],"recent":[10],"years":[11],"due":[12,109],"to":[13,60,77,98,110,158,202,223,225,236,301,305,310,368,377,385,393,422,479,545],"its":[14],"anticipated":[15],"outcomes":[16],"relevance":[18],"for":[19,488],"organisational":[20],"success.":[21],"Yet,":[22,151],"despite":[23],"interest":[25],"the":[27,34,45,63,71,118,141,164,167,198,207,211,228,241,265,277,287,294,314,378,383,402,415,425,437,450,457,470,480,530,533,557],"concept,":[28],"several":[29],"theoretical":[30,524],"gaps":[31],"remain.":[32],"Particularly,":[33],"literature":[35,380],"largely":[37,146],"overlooked":[38],"actor":[39,68,87,96,187,281,335,338,343,408,431,476,497,510],"with":[41,89,189,216,227,246,264,270,283,345,370,449],"focal":[42,107,161,250,272,341,481,538],"objects":[43,162,251],"beyond":[44,70],"brand.":[46],"Similarly,":[47],"extant":[48],"discourse":[49],"lacks":[50],"a":[51,90,106,193,217,247,256,322,350,371,397,419,513,537,543],"comprehensive":[52],"understanding":[53,239,555],"of":[54,67,74,120,133,143,166,200,214,240,244,249,279,316,321,324,330,349,354,364,404,427,440,459,472,532,540,556,559],"how":[55,79,210,508],"actors":[56,80],"engage":[57,81,302,369,394],"differently.":[58],"Thus,":[59],"better":[61],"understand":[62],"nuances":[64],"intricacies":[66],"existing":[72],"focus":[73,199],"brands,":[75],"discover":[78],"differently,":[82],"this":[83,175,233,518],"thesis":[84],"centres":[85],"on":[86,124,313,407,412,430,443,469,562],"service":[91,101,115,125,134,144,190,194,218,257,266,284,372,451,534],"provider":[92,102,219,267,535],"delves":[94],"into":[95,507],"dispositions":[97,406,429,461,561],"engage.":[99],"The":[100,131,183,259,319,453],"was":[103],"chosen":[104],"as":[105,362,486,536,551,553],"object":[108,482,539],"their":[111,149,463],"critical":[112],"role":[113],"organisations":[116,145],"paucity":[119],"research":[121,176,519],"specifically":[122],"focused":[123],"providers":[126,135,191,285],"an":[128,237,298,365,390,547,554],"context.":[130,230],"importance":[132,278,531],"is":[136],"well":[137,552],"recognised,":[138],"given":[139,155],"that":[140,262,296,400,456],"success":[142],"depends":[147],"upon":[148],"performance.":[150],"scholars":[153,309],"have":[154,466],"scant":[156],"these":[159,172,413],"crucial":[160],"examination":[165],"concept.":[169],"To":[170],"address":[171],"knowledge":[173],"gaps,":[174],"presents":[177],"three":[178,328],"distinct":[179],"but":[180],"interrelated":[181],"papers.":[182,290],"first":[184,384],"paper":[185,208,234,375,417],"examines":[186],"within":[192,255],"system":[195],"extends":[197],"multiple":[203],"foci.":[205],"Specifically,":[206,434],"investigates":[209,436],"individual":[212,334,441,496],"dimensions":[213,329,458,471],"brand":[221],"combine":[222],"lead":[224],"broader":[229],"In":[231,356,474,516],"brief,":[232],"contributes":[235,376],"increased":[238],"integrated":[242],"nature":[243,315],"range":[248],"across":[252,286],"different":[253],"levels":[254],"system.":[258],"results":[260],"suggest":[261],"facilitates":[268],"other":[271],"objects,":[273],"which":[274],"further":[275],"validates":[276],"examining":[280],"subsequent":[288],"two":[289,292],"Paper":[291],"explores":[293],"factors":[295],"constitute":[297],"actor\u2019s":[299,366,391,548],"disposition":[300,367,392],"responds":[304],"calls":[306],"by":[307,381,528],"numerous":[308],"shed":[311],"light":[312],"dispositions.":[318],"findings":[320,454],"series":[323],"in-depth":[325],"interviews":[326],"reveal":[327],"dispositions,":[332],"namely":[333],"traits,":[336],"context-related":[337],"characteristics,":[339,344],"object-related":[342],"each":[346,509],"dimension":[347],"consisting":[348],"unique":[351,514,521],"make":[352],"up":[353],"attributes.":[355],"total,":[357],"14":[358],"attributes":[359,442,465],"were":[360,502],"identified":[361],"constituents":[363],"provider.":[373,452],"This":[374,504],"being":[382],"empirically":[386,423],"consider":[387,546],"what":[388],"constitutes":[389],"provides":[396,505],"conceptual":[398],"framework":[399,544],"depicts":[401],"impact":[403,426,558],"activities.":[410,433,565],"Building":[411],"insights,":[414],"third":[416],"employs":[418],"survey":[420],"methodology":[421],"examine":[424],"it":[435],"direct":[438],"effects":[439],"affective,":[444],"behavioural":[445],"cognitive":[447],"illustrate":[455],"constituent":[464],"varied":[467],"impacts":[468],"engagement.":[473],"particular,":[475],"characteristics":[477],"related":[478],"context":[484],"emerged":[485],"relevant":[487],"activity,":[490],"whereas":[491],"no":[492],"associations":[494],"between":[495],"traits":[498],"activity":[501],"found.":[503],"insights":[506],"engages":[511],"way.":[515],"summary,":[517],"offers":[520],"meaningful":[523],"practical":[526],"implications":[527],"emphasising":[529],"engagement,":[541],"providing":[542],"disposition,":[550],"specific":[563]},"counts_by_year":[],"updated_date":"2026-10-03T13:16:28.481748","created_date":"2021-03-15T00:00:00"}
