{"id":"https://openalex.org/W3133022571","doi":"https://doi.org/10.35870/jtik.v5i4.261","title":"Algoritma Artificial Neural Network pada Text-based Chatbot Frequently Asked Question (FAQ) Web Kuliah Universitas Nasional","display_name":"Algoritma Artificial Neural Network pada Text-based Chatbot Frequently Asked Question (FAQ) Web Kuliah Universitas Nasional","publication_year":2021,"publication_date":"2021-04-29","ids":{"openalex":"https://openalex.org/W3133022571","doi":"https://doi.org/10.35870/jtik.v5i4.261","mag":"3133022571"},"language":"en","primary_location":{"id":"doi:10.35870/jtik.v5i4.261","doi":"https://doi.org/10.35870/jtik.v5i4.261","is_oa":true,"landing_page_url":"https://doi.org/10.35870/jtik.v5i4.261","pdf_url":"http://journal.lembagakita.org/index.php/jtik/article/download/261/pdf","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W3133022571"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://journal.lembagakita.org/index.php/jtik/article/download/261/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084549167","display_name":"Feri Mustakim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I65490261","display_name":"Nasional University","ror":"https://ror.org/00fn3pa80","country_code":"ID","type":"education","lineage":["https://openalex.org/I65490261"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Feri Mustakim","raw_affiliation_strings":["Universitas Nasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nasional","institution_ids":["https://openalex.org/I65490261"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101998713","display_name":"Fauziah Fauziah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I65490261","display_name":"Nasional University","ror":"https://ror.org/00fn3pa80","country_code":"ID","type":"education","lineage":["https://openalex.org/I65490261"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fauziah Fauziah","raw_affiliation_strings":["Universitas Nasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nasional","institution_ids":["https://openalex.org/I65490261"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015819137","display_name":"Nur Hayati","orcid":"https://orcid.org/0000-0001-8440-1159","observed_orcids":["https://orcid.org/0000-0001-8440-1159","https://orcid.org/0000-0002-3634-5436"]},"institutions":[{"id":"https://openalex.org/I65490261","display_name":"Nasional University","ror":"https://ror.org/00fn3pa80","country_code":"ID","type":"education","lineage":["https://openalex.org/I65490261"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Nur Hayati","raw_affiliation_strings":["Universitas Nasional"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Nasional","institution_ids":["https://openalex.org/I65490261"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I65490261"],"apc_list":null,"apc_paid":null,"fwci":2.2538,"has_fulltext":true,"cited_by_count":20,"citation_normalized_percentile":{"value":0.88700994,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"5","issue":"4","first_page":"438","last_page":"446"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8730000257492065,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8730000257492065,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.03669999912381172,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14414","display_name":"Artificial Intelligence in Education","score":0.029500000178813934,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbots","display_name":"chatbots","score":0.9399999976158142},{"id":"https://openalex.org/keywords/frequently-asked-questions","display_name":"frequently asked questions","score":0.8989999890327454},{"id":"https://openalex.org/keywords/neural-network","display_name":"artificial neural networks","score":0.7639999985694885},{"id":"https://openalex.org/keywords/text-based-chatbots","display_name":"text-based chatbots","score":0.7580000162124634},{"id":"https://openalex.org/keywords/e-learning","display_name":"online learning","score":0.5189999938011169},{"id":"https://openalex.org/keywords/question-answering","display_name":"question answering","score":0.5929999947547913}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9539230465888977},{"id":"https://openalex.org/C3018615553","wikidata":"https://www.wikidata.org/wiki/Q189293","display_name":"Frequently asked questions","level":2,"score":0.7595638036727905},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6860698461532593},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6197668313980103},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.6177405118942261},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4869166612625122},{"id":"https://openalex.org/C3019144022","wikidata":"https://www.wikidata.org/wiki/Q4124998","display_name":"Questions and answers","level":2,"score":0.4534963071346283},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4215785562992096},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.34838420152664185},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1593288779258728},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.08472931385040283},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.35870/jtik.v5i4.261","doi":"https://doi.org/10.35870/jtik.v5i4.261","is_oa":true,"landing_page_url":"https://doi.org/10.35870/jtik.v5i4.261","pdf_url":"http://journal.lembagakita.org/index.php/jtik/article/download/261/pdf","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.35870/jtik.v5i4.261","doi":"https://doi.org/10.35870/jtik.v5i4.261","is_oa":true,"landing_page_url":"https://doi.org/10.35870/jtik.v5i4.261","pdf_url":"http://journal.lembagakita.org/index.php/jtik/article/download/261/pdf","source":{"id":"https://openalex.org/S4210198648","display_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","issn_l":"2580-1643","issn":["2580-1643"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality education","score":0.6164000034332275,"id":"https://metadata.un.org/sdg/4"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3133022571.pdf","grobid_xml":"https://content.openalex.org/works/W3133022571.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W2573143556","https://openalex.org/W2891416139","https://openalex.org/W2910284836","https://openalex.org/W2946705195","https://openalex.org/W2978585381","https://openalex.org/W2982622732","https://openalex.org/W2992722762","https://openalex.org/W3011300079","https://openalex.org/W3048907595","https://openalex.org/W4231594475"],"related_works":["https://openalex.org/W4407898053","https://openalex.org/W4400977524","https://openalex.org/W3162447277","https://openalex.org/W2772103329","https://openalex.org/W3003280569","https://openalex.org/W4407170788","https://openalex.org/W4414047036","https://openalex.org/W4409494404","https://openalex.org/W4254131778","https://openalex.org/W4409823620"],"abstract_inverted_index":{"The":[0,143,178,212],"technology":[1,22],"development":[2],"increase":[3],"the":[4,33,48,53,60,67,124,149,153,162,188,192,199],"number":[5,62],"of":[6,12,36,44,52,63,82],"automation":[7,21],"system":[8],"in":[9,17,29,55,79,110,161,202],"indudustry.":[10],"One":[11],"them":[13],"is":[14,23,152,171,180],"Chatbot":[15,104,130,150,200],"application":[16],"education":[18],"industry.":[19],"This":[20,126],"able":[24],"to":[25,31,66,123],"lessen":[26],"university's":[27],"service":[28],"order":[30],"facilitate":[32],"students'":[34,108],"need":[35],"information":[37,116],"whenever":[38],"and":[39,50,98,117,207,223],"wherever":[40],"they":[41],"are.":[42],"Lack":[43],"student":[45],"literacy":[46],"regarding":[47],"functions":[49],"use":[51],"web":[54,100,112],"conducting":[56,148],"online":[57],"lectures":[58,93,97],"causes":[59],"same":[61,193],"questions":[64,74,85,154,166,205],"repeatedly":[65],"university,":[68],"which":[69,156,170],"are":[70],"actually":[71],"frequently":[72,83,157],"asked":[73,84,159],"that":[75],"have":[76,191],"been":[77],"written":[78],"a":[80,119,216],"list":[81],"(Faq),":[86],"such":[87],"as:":[88],"assignment":[89],"submission,":[90],"forget":[91],"passwords,":[92],"online,":[94],"video":[95],"conference":[96],"lecture":[99],"applications":[101],"on":[102,133],"android.":[103],"will":[105,128],"automatically":[106],"answer":[107,121,169],"question":[109],"university":[111],"page":[113],"by":[114,135,182,219],"providing":[115],"suggesting":[118],"proper":[120],"suit":[122],"question.":[125],"research":[127],"develop":[129],"type":[131],"based":[132],"text":[134],"applying":[136],"Artificial":[137],"Neural":[138],"Network":[139],"(ANN)":[140],"algorithm":[141],".":[142],"applied":[144],"data":[145,155],"set":[146],"while":[147],"coaching":[151],"being":[158],"(FAQ)":[160],"study":[163],"web,":[164],"25":[165],"with":[167],"its":[168],"divided":[172],"into":[173],"16":[174],"labels":[175],"or":[176],"classes.":[177],"testing":[179,213],"conducted":[181],"using":[183],"110":[184,197],"different":[185],"conversations":[186],"from":[187],"dataset":[189],"but":[190],"intention.":[194],"From":[195],"those":[196],"conversation,":[198],"succed":[201],"answering":[203],"107":[204],"precisely":[206],"made":[208],"3":[209],"wrong":[210],"conversation.":[211],"result":[214,218],"shows":[215],"good":[217],"having":[220],"97,27%":[221],"accuracy":[222],"2,72%":[224],"error.":[225]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2021-03-01T00:00:00"}