{"id":"https://openalex.org/W3131136729","doi":"https://doi.org/10.2139/ssrn.3780736","title":"What Factors Affects Customer Adoption Towards Virtual Banking? Study based on Western Province, Sri Lanka","display_name":"What Factors Affects Customer Adoption Towards Virtual Banking? Study based on Western Province, Sri Lanka","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3131136729","doi":"https://doi.org/10.2139/ssrn.3780736","mag":"3131136729"},"language":"en","primary_location":{"id":"doi:10.2139/ssrn.3780736","doi":"https://doi.org/10.2139/ssrn.3780736","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3780736","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"volume":null,"type":"preprint","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.2139/ssrn.3780736","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038200343","display_name":"Imali N. Fernando","orcid":"https://orcid.org/0000-0001-9487-5569","observed_orcids":["https://orcid.org/0000-0001-9487-5569"]},"institutions":[{"id":"https://openalex.org/I52004705","display_name":"Uva Wellassa University","ror":"https://ror.org/05mqkk958","country_code":"LK","type":"education","lineage":["https://openalex.org/I52004705"]}],"countries":["LK"],"is_corresponding":true,"raw_author_name":"Imali Fernando","raw_affiliation_strings":["Uva Wellassa University, Faculty of Management, Sri Lanka","Uva Wellassa University, Faculty of Management"],"raw_orcid":"https://orcid.org/0000-0001-9487-5569","affiliations":[{"raw_affiliation_string":"Uva Wellassa University, Faculty of Management, Sri Lanka","institution_ids":["https://openalex.org/I52004705"]},{"raw_affiliation_string":"Uva Wellassa University, Faculty of Management","institution_ids":["https://openalex.org/I52004705"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038011830","display_name":"A.L.F. Ashfa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I52004705","display_name":"Uva Wellassa University","ror":"https://ror.org/05mqkk958","country_code":"LK","type":"education","lineage":["https://openalex.org/I52004705"]}],"countries":["LK"],"is_corresponding":false,"raw_author_name":"Ashfa ALF","raw_affiliation_strings":["Uva Wellassa University, Badulla, Uva, Sri Lanka","Uva Wellassa University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Uva Wellassa University, Badulla, Uva, Sri Lanka","institution_ids":["https://openalex.org/I52004705"]},{"raw_affiliation_string":"Uva Wellassa University","institution_ids":["https://openalex.org/I52004705"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5038200343"],"corresponding_institution_ids":["https://openalex.org/I52004705"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-banking","display_name":"digital banking","score":0.9760000109672546},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.8880000114440918},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.8220000267028809},{"id":"https://openalex.org/keywords/western-province-sri-lanka","display_name":"Western Province, Sri Lanka","score":0.8370000123977661},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6029999852180481},{"id":"https://openalex.org/keywords/barriers-to-services","display_name":"barriers to services","score":0.9539999961853027},{"id":"https://openalex.org/keywords/consumer-motives","display_name":"consumer motivation","score":0.6520000100135803},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.6240000128746033}],"concepts":[{"id":"https://openalex.org/C3017649214","wikidata":"https://www.wikidata.org/wiki/Q854","display_name":"Sri lanka","level":3,"score":0.9068171977996826},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7073523998260498},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4060702919960022},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.29942840337753296},{"id":"https://openalex.org/C91375879","wikidata":"https://www.wikidata.org/wiki/Q15473274","display_name":"Environmental planning","level":1,"score":0.07644569873809814},{"id":"https://openalex.org/C2779357621","wikidata":"https://www.wikidata.org/wiki/Q655495","display_name":"Tanzania","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2139/ssrn.3780736","doi":"https://doi.org/10.2139/ssrn.3780736","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3780736","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"}],"best_oa_location":{"id":"doi:10.2139/ssrn.3780736","doi":"https://doi.org/10.2139/ssrn.3780736","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3780736","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4943999946117401,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W83358674","https://openalex.org/W936623964","https://openalex.org/W1494096888","https://openalex.org/W1546065798","https://openalex.org/W1558927404","https://openalex.org/W1571167924","https://openalex.org/W1879979085","https://openalex.org/W1974776399","https://openalex.org/W1987198869","https://openalex.org/W1990525979","https://openalex.org/W2018084179","https://openalex.org/W2022476284","https://openalex.org/W2030323637","https://openalex.org/W2040455584","https://openalex.org/W2041002850","https://openalex.org/W2044110885","https://openalex.org/W2052710042","https://openalex.org/W2060199980","https://openalex.org/W2069861487","https://openalex.org/W2091486593","https://openalex.org/W2123438112","https://openalex.org/W2293306194","https://openalex.org/W2300840684","https://openalex.org/W2368687493","https://openalex.org/W2588239901","https://openalex.org/W2600924656","https://openalex.org/W2782365517","https://openalex.org/W3123907383"],"related_works":["https://openalex.org/W3207309965","https://openalex.org/W2181980766","https://openalex.org/W3134236734","https://openalex.org/W4394612371","https://openalex.org/W4405119722","https://openalex.org/W4406128841","https://openalex.org/W4405851110","https://openalex.org/W4391890464","https://openalex.org/W7096947836","https://openalex.org/W4251227131"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-03-01T00:00:00"}