{"id":"https://openalex.org/W3130388335","doi":"https://doi.org/10.37253/altasia.v3i1.4336","title":"Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi","display_name":"Upaya Meningkatkan Kualitas Layanan Publik Melalui Digitalisasi","publication_year":2021,"publication_date":"2021-02-15","ids":{"openalex":"https://openalex.org/W3130388335","doi":"https://doi.org/10.37253/altasia.v3i1.4336","mag":"3130388335"},"language":"id","primary_location":{"id":"doi:10.37253/altasia.v3i1.4336","doi":"https://doi.org/10.37253/altasia.v3i1.4336","is_oa":true,"landing_page_url":"https://doi.org/10.37253/altasia.v3i1.4336","pdf_url":"https://journal.uib.ac.id/index.php/altasia/article/download/4336/1126","source":{"id":"https://openalex.org/S4210186736","display_name":"Altasia Jurnal Pariwisata Indonesia","issn_l":"2655-965X","issn":["2655-965X","2723-3065"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662755","host_organization_name":"Batam International University","host_organization_lineage":["https://openalex.org/P4404662755"],"host_organization_lineage_names":["Batam International University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Altasia : Jurnal Pariwisata Indonesia","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal.uib.ac.id/index.php/altasia/article/download/4336/1126","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Universitas Langlangbuana","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210145429","display_name":"Universitas Langlangbuana","ror":"https://ror.org/04zrzwm74","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210145429"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Universitas Langlangbuana","raw_affiliation_strings":["Universitas Langlangbuana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Langlangbuana","institution_ids":["https://openalex.org/I4210145429"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043128611","display_name":"Ani Yunaningsih","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210145429","display_name":"Universitas Langlangbuana","ror":"https://ror.org/04zrzwm74","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210145429"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ani Yunaningsih","raw_affiliation_strings":["Universitas Langlangbuana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Langlangbuana","institution_ids":["https://openalex.org/I4210145429"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081572399","display_name":"Diani Indah","orcid":"https://orcid.org/0009-0008-3217-8707","observed_orcids":["https://orcid.org/0009-0008-3217-8707"]},"institutions":[{"id":"https://openalex.org/I4210145429","display_name":"Universitas Langlangbuana","ror":"https://ror.org/04zrzwm74","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210145429"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Diani Indah","raw_affiliation_strings":["Universitas Langlangbuana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Langlangbuana","institution_ids":["https://openalex.org/I4210145429"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Universitas Langlangbuana","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Universitas Langlangbuana","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074584857","display_name":"Fajar Eryanto Septiawan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210145429","display_name":"Universitas Langlangbuana","ror":"https://ror.org/04zrzwm74","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210145429"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Fajar Eryanto Septiawan","raw_affiliation_strings":["Universitas Langlangbuana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Langlangbuana","institution_ids":["https://openalex.org/I4210145429"]}]},{"author_position":"last","author":{"id":null,"display_name":"Universitas Langlangbuana","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Universitas Langlangbuana","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":30.6218,"has_fulltext":true,"cited_by_count":92,"citation_normalized_percentile":{"value":0.99674716,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"3","issue":"1","first_page":"9","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.02410000003874302,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/3322","display_name":"Urban Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-public-services","display_name":"digital public services","score":0.9480000138282776},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.8600000143051147},{"id":"https://openalex.org/keywords/digitalization","display_name":"digitalization","score":0.7879999876022339},{"id":"https://openalex.org/keywords/industry-4-0","display_name":"Industry 4.0","score":0.9769999980926514},{"id":"https://openalex.org/keywords/paperless-administration","display_name":"paperless administration","score":0.7919999957084656},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"artificial intelligence","score":0.7680000066757202},{"id":"https://openalex.org/keywords/mobile-technology","display_name":"mobile technology","score":0.5609999895095825},{"id":"https://openalex.org/keywords/public-expectations","display_name":"public expectations","score":0.382999986410141},{"id":"https://openalex.org/keywords/e-government-services","display_name":"e-government services","score":0.3089999854564667}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4630216956138611},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3776960074901581},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.18603599071502686}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.37253/altasia.v3i1.4336","doi":"https://doi.org/10.37253/altasia.v3i1.4336","is_oa":true,"landing_page_url":"https://doi.org/10.37253/altasia.v3i1.4336","pdf_url":"https://journal.uib.ac.id/index.php/altasia/article/download/4336/1126","source":{"id":"https://openalex.org/S4210186736","display_name":"Altasia Jurnal Pariwisata Indonesia","issn_l":"2655-965X","issn":["2655-965X","2723-3065"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662755","host_organization_name":"Batam International University","host_organization_lineage":["https://openalex.org/P4404662755"],"host_organization_lineage_names":["Batam International University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Altasia : Jurnal Pariwisata Indonesia","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.37253/altasia.v3i1.4336","doi":"https://doi.org/10.37253/altasia.v3i1.4336","is_oa":true,"landing_page_url":"https://doi.org/10.37253/altasia.v3i1.4336","pdf_url":"https://journal.uib.ac.id/index.php/altasia/article/download/4336/1126","source":{"id":"https://openalex.org/S4210186736","display_name":"Altasia Jurnal Pariwisata Indonesia","issn_l":"2655-965X","issn":["2655-965X","2723-3065"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662755","host_organization_name":"Batam International University","host_organization_lineage":["https://openalex.org/P4404662755"],"host_organization_lineage_names":["Batam International University"],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Altasia : Jurnal Pariwisata Indonesia","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3130388335.pdf","grobid_xml":"https://content.openalex.org/works/W3130388335.grobid-xml"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W33072032","https://openalex.org/W1982024097","https://openalex.org/W1992287923","https://openalex.org/W1997459613","https://openalex.org/W2033261066","https://openalex.org/W2107578741","https://openalex.org/W2138815359","https://openalex.org/W2140093199","https://openalex.org/W2187272116","https://openalex.org/W2285245391","https://openalex.org/W2308912601","https://openalex.org/W2894215369","https://openalex.org/W2909332565","https://openalex.org/W2964246278","https://openalex.org/W2965591680","https://openalex.org/W3021961556","https://openalex.org/W3033393412","https://openalex.org/W3081457654","https://openalex.org/W3193932348"],"related_works":["https://openalex.org/W4382069041","https://openalex.org/W4410597007","https://openalex.org/W7160836498","https://openalex.org/W4385276081","https://openalex.org/W4381082456","https://openalex.org/W4392211333","https://openalex.org/W4412354641","https://openalex.org/W4400088054","https://openalex.org/W7220280702","https://openalex.org/W4404979968"],"abstract_inverted_index":{"Pelayanan":[0,49],"publik":[1,13,37,50,70,155],"digital":[2,14,38,51,71,188],"di":[3],"era":[4],"revolusi":[5],"industry":[6],"4.0":[7],"merupakan":[8,189],"suatu":[9],"keniscayaan.":[10],"Konsep":[11],"layanan":[12,118,179],"mengarah":[15],"kepada":[16,110],"prinsip":[17],"efektis":[18],"dan":[19,108,125,136,151,184],"efisien.":[20],"Efektif":[21],"memiliki":[22,30],"arti":[23],"melaksanakan":[24,32],"sesuatu":[25,33],"yang":[26,46,59,102,127,140,180],"tepat":[27],"sedangkan":[28],"efisien":[29],"makna":[31],"dengan":[34,53,62],"tepat.":[35,185],"Pelayan":[36],"diharapkan":[39],"dapat":[40,72,89,95],"memberikan":[41,138],"kemudahan":[42,88],"bagi":[43],"siapa":[44],"saja":[45],"membutuhkan":[47],"akses.":[48],"ditandai":[52],"penggunaan":[54],"media":[55],"selain":[56],"kertas":[57],"atau":[58,83],"sering":[60],"disebut":[61],"paperless.":[63],"Terknologi":[64],"mempunyai":[65],"peran":[66],"penting":[67],"agar":[68],"peayanan":[69],"berjalan":[73],"sebagaimana":[74],"mestinya.":[75],"Sekarang":[76],"ini":[77,130,157,166],"hampir":[78],"semua":[79],"orang":[80,93],"bisa":[81,160],"menjalankan":[82],"mengoperasikan":[84],"sebuah":[85],"gawai,":[86],"artinya":[87],"dimiiki":[90],"oleh":[91],"setiap":[92],"karena":[94],"mengakses":[96],"informasi":[97,115,126],"secara":[98,106],"mudah":[99],"melalui":[100],"gawai":[101],"dimiliki.":[103],"Penelitian":[104],"dilakukan":[105],"deskriptif":[107],"wawancara":[109],"pihak":[111],"terkait":[112,116],"untuk":[113,159,193],"menemukan":[114],"digitalisasi":[117],"publik.":[119],"Hasil":[120],"penelitian":[121],"ditemukan":[122],"bahwa":[123],"teknologi":[124,172],"berkembang":[128],"saat":[129,156],"seperti":[131],"artificial":[132],"intelligent,":[133],"mobile":[134],"otonom,":[135],"internet":[137],"pengaruh":[139],"sangat":[141],"besar":[142],"terhadap":[143,171],"kehidupan":[144],"manusia":[145],"khususnya":[146],"dalam":[147,164],"hal":[148,165],"cara":[149,152],"berfikir":[150],"bersikap.":[153],"Layanan":[154,186],"dituntut":[158],"mengimbangi":[161],"permintaan":[162],"pengguna":[163,170,176],"warga.":[167],"Semakin":[168],"pahamnya":[169],"berdampak":[173],"pada":[174],"keinginan":[175],"unutuk":[177],"mendapatkan":[178],"praktis,":[181],"ekonomis,":[182],"cepat":[183],"pubik":[187],"salah":[190],"satu":[191],"solusi":[192],"menjawab":[194],"tantangan-tantangan":[195],"tersebut.":[196]},"counts_by_year":[{"year":2026,"cited_by_count":16},{"year":2025,"cited_by_count":25},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":24},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-03-01T00:00:00"}
