{"id":"https://openalex.org/W3127099514","doi":"https://doi.org/10.21002/amj.v12i2.12902","title":"THE INFLUENCE OF SELF-CONGRUITY ON CUSTOMER LOYALTY OF COFFEE SHOPS: EVIDENCE FROM GLOBAL-CHAIN AND LOCAL-CHAIN COFFEE SHOPS IN INDONESIA","display_name":"THE INFLUENCE OF SELF-CONGRUITY ON CUSTOMER LOYALTY OF COFFEE SHOPS: EVIDENCE FROM GLOBAL-CHAIN AND LOCAL-CHAIN COFFEE SHOPS IN INDONESIA","publication_year":2021,"publication_date":"2021-01-25","ids":{"openalex":"https://openalex.org/W3127099514","doi":"https://doi.org/10.21002/amj.v12i2.12902","mag":"3127099514"},"language":"en","primary_location":{"id":"doi:10.21002/amj.v12i2.12902","doi":"https://doi.org/10.21002/amj.v12i2.12902","is_oa":true,"landing_page_url":"https://doi.org/10.21002/amj.v12i2.12902","pdf_url":null,"source":{"id":"https://openalex.org/S2738644876","display_name":"ASEAN Marketing Journal","issn_l":"2085-5044","issn":["2085-5044","2356-2242"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ASEAN Marketing Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.21002/amj.v12i2.12902","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068276604","display_name":"Dela Anjani","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dela Anjani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082036616","display_name":"Ike Janita Dewi","orcid":"https://orcid.org/0000-0001-8552-4273","observed_orcids":["https://orcid.org/0000-0001-8552-4273"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ike Janita Dewi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.483,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.70800115,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":"12","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.48240000009536743,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.48240000009536743,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.42089998722076416,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.06700000166893005,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/self-congruity","display_name":"self-congruity","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9879999756813049},{"id":"https://openalex.org/keywords/coffee-shop","display_name":"coffee shop","score":0.9559999704360962},{"id":"https://openalex.org/keywords/starbucks","display_name":"Starbucks","score":0.9670000076293945},{"id":"https://openalex.org/keywords/price-perception","display_name":"price perception","score":0.7649999856948853},{"id":"https://openalex.org/keywords/service-perception","display_name":"service perception","score":0.925000011920929},{"id":"https://openalex.org/keywords/product-perception","display_name":"product perception","score":0.9190000295639038},{"id":"https://openalex.org/keywords/globalization","display_name":"globalization","score":0.46700000762939453},{"id":"https://openalex.org/keywords/consumer-values","display_name":"consumer values","score":0.6869999766349792},{"id":"https://openalex.org/keywords/indonesia","display_name":"Indonesia","score":0.3050000071525574}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7336714267730713},{"id":"https://openalex.org/C199185054","wikidata":"https://www.wikidata.org/wiki/Q552299","display_name":"Chain (unit)","level":2,"score":0.6730735301971436},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49013885855674744},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.45291778445243835},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.37931665778160095},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.35134369134902954},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.34172794222831726},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.21002/amj.v12i2.12902","doi":"https://doi.org/10.21002/amj.v12i2.12902","is_oa":true,"landing_page_url":"https://doi.org/10.21002/amj.v12i2.12902","pdf_url":null,"source":{"id":"https://openalex.org/S2738644876","display_name":"ASEAN Marketing Journal","issn_l":"2085-5044","issn":["2085-5044","2356-2242"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ASEAN Marketing Journal","raw_type":"journal-article"},{"id":"pmh:oai:repository.usd.ac.id:39674","doi":null,"is_oa":false,"landing_page_url":"http://repository.usd.ac.id/39674/1/6951_2020%2BArtikel%2BASEAN%2BMarketing%2BJournal.pdf","pdf_url":"http://repository.usd.ac.id/39674/1/6951_2020%2BArtikel%2BASEAN%2BMarketing%2BJournal.pdf","source":{"id":"https://openalex.org/S4306401339","display_name":"Universitas Sanata Dharma Repository (Universitas Sanata Dharma)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184925374","host_organization_name":"Sanata Dharma University","host_organization_lineage":["https://openalex.org/I184925374"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:repository.usd.ac.id:45546","doi":null,"is_oa":false,"landing_page_url":"http://repository.usd.ac.id/45546/1/06-Repository%20Karil%20THE%20INFLUENCE%20OF%20SELF-CONGRUITY%20ON%20CUSTOMER%20LOYALTY%20OF%20COFFEE%20SHO.pdf","pdf_url":"http://repository.usd.ac.id/45546/1/06-Repository%20Karil%20THE%20INFLUENCE%20OF%20SELF-CONGRUITY%20ON%20CUSTOMER%20LOYALTY%20OF%20COFFEE%20SHO.pdf","source":{"id":"https://openalex.org/S4306401339","display_name":"Universitas Sanata Dharma Repository (Universitas Sanata Dharma)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I184925374","host_organization_name":"Sanata Dharma University","host_organization_lineage":["https://openalex.org/I184925374"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.21002/amj.v12i2.12902","doi":"https://doi.org/10.21002/amj.v12i2.12902","is_oa":true,"landing_page_url":"https://doi.org/10.21002/amj.v12i2.12902","pdf_url":null,"source":{"id":"https://openalex.org/S2738644876","display_name":"ASEAN Marketing Journal","issn_l":"2085-5044","issn":["2085-5044","2356-2242"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315272","host_organization_name":"University of Indonesia","host_organization_lineage":["https://openalex.org/P4310315272"],"host_organization_lineage_names":["University of Indonesia"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ASEAN Marketing Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1557701872","https://openalex.org/W1574378514","https://openalex.org/W1965574139","https://openalex.org/W2050421663","https://openalex.org/W2054347393","https://openalex.org/W2085333405","https://openalex.org/W2114050813","https://openalex.org/W2147674372","https://openalex.org/W2160582385","https://openalex.org/W2619132500","https://openalex.org/W3051495235","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2085333405","https://openalex.org/W7212463096","https://openalex.org/W4417434521","https://openalex.org/W7112050004","https://openalex.org/W3211614257","https://openalex.org/W3157888417","https://openalex.org/W2032609125","https://openalex.org/W2619132500","https://openalex.org/W4404722642","https://openalex.org/W2992078513"],"abstract_inverted_index":{"Manuscript":[0],"type:":[1],"Research":[3,7,89,216],"Paper":[4],"Aims:":[8],"This":[10,74,219],"paper":[11,75],"seeks":[12],"to":[13,54,81,161,178,191,203,237],"examine":[14],"the":[15,83,94,147,162,180,224],"concept":[16],"of":[17,28,56,93,164,185],"\u201cself-congruity\u201d":[18],"and":[19,22,63,104,135],"its":[20],"direct":[21,103],"indirect":[23,105],"impacts":[24],"on":[25,47,107,146],"consumer":[26,122,140,186,212,241],"loyalty":[27,123,141,242],"global":[29,60,194],"versus":[30,155,195],"local":[31,68,156,196],"coffee":[32,61,69,157],"shops.":[33],"Design/methodology/approach:":[36],"The":[38,115,150],"study":[39,43,82,220],"is":[40],"a":[41,59,67,101,234],"quantitative":[42],"using":[44],"online":[45],"survey":[46],"400":[48],"respondents,":[49],"which":[50],"were":[51],"distributed":[52],"evenly":[53],"consumers":[55],"Starbucks":[57],"(as":[58,66],"shop)":[62],"Anomali":[64],"Coffee":[65],"shop":[70],"in":[71,124,142,223,240],"Jakarta,":[72],"Indonesia).":[73],"employs":[76],"Structural":[77],"Equation":[78],"Modelling":[79],"(SEM)":[80],"relationships":[84],"amongst":[85],"variables.":[86],"Findings:":[90],"Results":[92],"research":[95,116,126,148,151],"show":[96],"that":[97,118],"generally":[98],"self-congruity":[99,119,230],"has":[100],"positive":[102],"effect":[106],"customer":[108],"loyalty.":[109,213],"Theoretical":[112],"Contribution/Originality:":[113],"conveys":[117],"consistently":[120],"predicts":[121],"various":[125],"settings,":[127],"while":[128],"environment":[129],"perception,":[130,132,134],"service":[131],"product":[133],"price":[136,208],"perception":[137,209],"can":[138,210,231],"influence":[139,211],"different":[143],"manners":[144],"depending":[145],"context.":[149],"contexts":[152],"studied":[153],"(global":[154],"shops)":[158],"also":[159],"contributes":[160],"discussion":[163],"globalization":[165],"effects.":[166],"Practitioner/Policy":[169],"Implications:":[170],"Life":[172],"style":[173],"products":[174,192],"should":[175,200],"develop":[176],"strategies":[177,206],"match":[179],"product\u2019s":[181],"concepts":[182],"with":[183,189,193],"those":[184],"values,":[187],"particularly":[188,232],"regards":[190],"images.":[197],"Furthermore,":[198],"managers":[199],"pay":[201],"attention":[202],"their":[204],"pricing":[205],"where":[207,229],"limitation/Implications:":[217],"overlooks":[221],"stages":[222],"consumer\u2019s":[225],"purchase":[226],"decision":[227],"process":[228],"affect":[233],"certain":[235],"stage":[236],"finally":[238],"result":[239]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2021-02-15T00:00:00"}