{"id":"https://openalex.org/W3127084129","doi":"https://doi.org/10.25124/ijies.v5i01.89","title":"Performance Appraisal Design In The Grand Mutiara Hotel Housekeeping Division Using BARS Assessment Model","display_name":"Performance Appraisal Design In The Grand Mutiara Hotel Housekeeping Division Using BARS Assessment Model","publication_year":2021,"publication_date":"2021-01-31","ids":{"openalex":"https://openalex.org/W3127084129","doi":"https://doi.org/10.25124/ijies.v5i01.89","mag":"3127084129"},"language":"en","primary_location":{"id":"doi:10.25124/ijies.v5i01.89","doi":"https://doi.org/10.25124/ijies.v5i01.89","is_oa":true,"landing_page_url":"https://doi.org/10.25124/ijies.v5i01.89","pdf_url":"https://ijies.sie.telkomuniversity.ac.id/index.php/IJIES/article/download/89/98","source":{"id":"https://openalex.org/S4210191894","display_name":"International Journal of Innovation in Enterprise System","issn_l":"2580-3050","issn":["2580-3050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I862893732","host_organization_name":"Telkom University","host_organization_lineage":["https://openalex.org/I862893732"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation in Enterprise System","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://ijies.sie.telkomuniversity.ac.id/index.php/IJIES/article/download/89/98","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047468792","display_name":"Muhammad Fachrurrozi Akbar","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Muhammad Fachrurrozi Akbar","raw_affiliation_strings":["Industrial Engineering"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Industrial Engineering","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5047468792"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9336,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.73575095,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":"5","issue":"01","first_page":"65","last_page":"77"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6323000192642212,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6323000192642212,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.27709999680519104,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13580","display_name":"Management and Performance Evaluation","score":0.026599999517202377,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/performance-evaluation-human-resources","display_name":"performance evaluation (human resources)","score":0.8230000138282776},{"id":"https://openalex.org/keywords/bars","display_name":"bars","score":0.5220000147819519},{"id":"https://openalex.org/keywords/housekeepers","display_name":"housekeepers","score":0.7570000290870667},{"id":"https://openalex.org/keywords/hotel-human-resource-management","display_name":"hotel human resource management","score":0.7390000224113464},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.6190000176429749},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.6230000257492065},{"id":"https://openalex.org/keywords/hotel-service-quality","display_name":"hotel service quality","score":0.49799999594688416},{"id":"https://openalex.org/keywords/wage-payment","display_name":"wage payment","score":0.3919999897480011}],"concepts":[{"id":"https://openalex.org/C90861158","wikidata":"https://www.wikidata.org/wiki/Q708514","display_name":"Housekeeping","level":3,"score":0.6893713474273682},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.5988225340843201},{"id":"https://openalex.org/C2780090960","wikidata":"https://www.wikidata.org/wiki/Q194489","display_name":"Salary","level":2,"score":0.5600830316543579},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.5484281182289124},{"id":"https://openalex.org/C2779628136","wikidata":"https://www.wikidata.org/wiki/Q621206","display_name":"Disappointment","level":2,"score":0.4955798387527466},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4744119346141815},{"id":"https://openalex.org/C2777873905","wikidata":"https://www.wikidata.org/wiki/Q1430184","display_name":"Performance appraisal","level":2,"score":0.45729243755340576},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.383194237947464},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.35391414165496826},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3463793396949768},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.23674362897872925},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19084712862968445},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.14918246865272522},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11335453391075134},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08905550837516785},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.25124/ijies.v5i01.89","doi":"https://doi.org/10.25124/ijies.v5i01.89","is_oa":true,"landing_page_url":"https://doi.org/10.25124/ijies.v5i01.89","pdf_url":"https://ijies.sie.telkomuniversity.ac.id/index.php/IJIES/article/download/89/98","source":{"id":"https://openalex.org/S4210191894","display_name":"International Journal of Innovation in Enterprise System","issn_l":"2580-3050","issn":["2580-3050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I862893732","host_organization_name":"Telkom University","host_organization_lineage":["https://openalex.org/I862893732"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation in Enterprise System","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.25124/ijies.v5i01.89","doi":"https://doi.org/10.25124/ijies.v5i01.89","is_oa":true,"landing_page_url":"https://doi.org/10.25124/ijies.v5i01.89","pdf_url":"https://ijies.sie.telkomuniversity.ac.id/index.php/IJIES/article/download/89/98","source":{"id":"https://openalex.org/S4210191894","display_name":"International Journal of Innovation in Enterprise System","issn_l":"2580-3050","issn":["2580-3050"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I862893732","host_organization_name":"Telkom University","host_organization_lineage":["https://openalex.org/I862893732"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation in Enterprise System","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.5263000130653381,"id":"https://metadata.un.org/sdg/8"}],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","score":0.5899999737739563,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3127084129.pdf","grobid_xml":"https://content.openalex.org/works/W3127084129.grobid-xml"},"referenced_works_count":13,"referenced_works":["https://openalex.org/W1820505434","https://openalex.org/W1965329705","https://openalex.org/W1969267783","https://openalex.org/W1972536736","https://openalex.org/W2001612976","https://openalex.org/W2001677911","https://openalex.org/W2025533214","https://openalex.org/W2098443020","https://openalex.org/W2122509472","https://openalex.org/W2168610960","https://openalex.org/W2431504476","https://openalex.org/W2999366542","https://openalex.org/W3150477174"],"related_works":["https://openalex.org/W3093009905","https://openalex.org/W4400697103","https://openalex.org/W4400697051","https://openalex.org/W4389527219","https://openalex.org/W4292144707","https://openalex.org/W4406815912","https://openalex.org/W7155174143","https://openalex.org/W4406781479","https://openalex.org/W4414877415","https://openalex.org/W4415361483"],"abstract_inverted_index":{"Frequently":[0],"receiving":[1],"customers":[2],"complaints":[3],"makes":[4],"the":[5,19,28,33,49,60,69,76,97,108,112,165],"Grand":[6,70],"Mutiara":[7,71],"Hotel":[8],"decrease":[9],"in":[10,32,120,133],"monthly":[11],"guests":[12],"number,":[13],"caused":[14],"by":[15,54,129],"customer\u2019s":[16],"dissatisfaction":[17],"with":[18,37,96],"hotel\u2019s":[20],"facilities":[21],"and":[22,89,110,142,157,173],"services.":[23],"It":[24],"occurs":[25],"due":[26],"to":[27,41,57,87,93,103],"crew\u2019s":[29],"disappointment,":[30],"especially":[31],"housekeeping":[34],"division":[35],"dealing":[36],"their":[38],"working-performance":[39,109],"assessment":[40,50],"be":[42,94,119],"an":[43,85],"indicator":[44],"of":[45,65,137,153],"salary":[46],"payment.":[47],"Redesigning":[48],"was":[51,68,84],"carried":[52],"out":[53],"paying":[55],"attention":[56],"factors":[58,106,163],"affecting":[59,164],"working":[61],"performances.":[62],"The":[63],"subject":[64],"this":[66],"research":[67,74],"Hotel.":[72],"This":[73,100,159],"utilized":[75],"BARS":[77],"(Behavior":[78],"Anchor":[79],"Rating":[80],"Scale)":[81],"method":[82,101],"that":[83],"effort":[86],"diagnose":[88],"reveal":[90],"individual":[91],"behavior":[92],"suitable":[95],"company\u2019s":[98],"objectives.":[99],"aimed":[102],"determine":[104],"which":[105],"influencing":[107],"delivering":[111],"assessing":[113],"guideline":[114],"containing":[115],"clear":[116],"indicators":[117],"should":[118],"those":[121],"factors.":[122],"Sampling":[123],"used":[124],"a":[125],"purposive":[126],"random":[127],"sampling":[128],"taking":[130],"two":[131],"respondents":[132],"each":[134,154],"sub-group":[135],"consisting":[136],"housekeeping,":[138],"security,":[139],"F&B,":[140],"engineering,":[141],"front":[143],"office":[144],"divisions.":[145],"Further,":[146],"other":[147],"samples":[148],"were":[149],"coming":[150],"from":[151],"supervisors":[152],"sub-group,":[155],"managers,":[156],"HRD.":[158],"study":[160],"indicates":[161],"five":[162],"working-performance,":[166],"such":[167],"as":[168],"tangibility,":[169],"reliability,":[170],"assurance,":[171],"responsiveness,":[172],"empathy.":[174]},"counts_by_year":[{"year":2023,"cited_by_count":2}],"updated_date":"2026-10-07T09:51:55.459714","created_date":"2021-02-15T00:00:00"}