{"id":"https://openalex.org/W3124130752","doi":"https://doi.org/10.1080/19368623.2021.1870186","title":"The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay","display_name":"The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay","publication_year":2021,"publication_date":"2021-01-15","ids":{"openalex":"https://openalex.org/W3124130752","doi":"https://doi.org/10.1080/19368623.2021.1870186","mag":"3124130752"},"language":"en","primary_location":{"id":"doi:10.1080/19368623.2021.1870186","doi":"https://doi.org/10.1080/19368623.2021.1870186","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2021.1870186","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing & Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078413463","display_name":"Ben Haobin Ye","orcid":"https://orcid.org/0000-0001-5148-6117","observed_orcids":["https://orcid.org/0000-0001-5148-6117","https://orcid.org/0009-0006-7707-0842"]},"institutions":[{"id":"https://openalex.org/I187400657","display_name":"South China Normal University","ror":"https://ror.org/01kq0pv72","country_code":"CN","type":"education","lineage":["https://openalex.org/I187400657"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ye Ben Haobin","raw_affiliation_strings":["School of Tourism Management, South China Normal University, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Tourism Management, South China Normal University, Guangzhou, China","institution_ids":["https://openalex.org/I187400657"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028498541","display_name":"Huiyue Ye","orcid":"https://orcid.org/0000-0001-5473-9845","observed_orcids":["https://orcid.org/0000-0001-5473-9845"]},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ye Huiyue","raw_affiliation_strings":["School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China"],"raw_orcid":"https://orcid.org/0000-0001-5473-9845","affiliations":[{"raw_affiliation_string":"School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102892272","display_name":"Peng Li","orcid":"https://orcid.org/0000-0002-4341-791X","observed_orcids":["https://orcid.org/0000-0002-4341-791X"]},"institutions":[{"id":"https://openalex.org/I187400657","display_name":"South China Normal University","ror":"https://ror.org/01kq0pv72","country_code":"CN","type":"education","lineage":["https://openalex.org/I187400657"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Li Peng","raw_affiliation_strings":["School of Geography, South China Normal University, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Geography, South China Normal University, Guangzhou, China","institution_ids":["https://openalex.org/I187400657"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007329580","display_name":"Lawrence Hoc Nang Fong","orcid":"https://orcid.org/0000-0001-7107-3360","observed_orcids":["https://orcid.org/0000-0001-7107-3360"]},"institutions":[{"id":"https://openalex.org/I204512498","display_name":"University of Macau","ror":"https://ror.org/01r4q9n85","country_code":"MO","type":"education","lineage":["https://openalex.org/I204512498"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Lawrence Hoc Nang Fong","raw_affiliation_strings":["Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau, SAR, China"],"raw_orcid":"https://orcid.org/0000-0001-7107-3360","affiliations":[{"raw_affiliation_string":"Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau, SAR, China","institution_ids":["https://openalex.org/I204512498"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5102892272"],"corresponding_institution_ids":["https://openalex.org/I187400657"],"apc_list":null,"apc_paid":null,"fwci":5.9566,"has_fulltext":false,"cited_by_count":54,"citation_normalized_percentile":{"value":0.95886414,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"30","issue":"5","first_page":"592","last_page":"610"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8413000106811523,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8413000106811523,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.08290000259876251,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.05590000003576279,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/brand-experience","display_name":"brand experience","score":0.996999979019165},{"id":"https://openalex.org/keywords/length-of-hospital-stay","display_name":"length of hospital stay","score":0.996999979019165},{"id":"https://openalex.org/keywords/stimulus-organism-response-model","display_name":"stimulus-organism-response model","score":0.8199999928474426},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.5419999957084656},{"id":"https://openalex.org/keywords/moderation","display_name":"moderation","score":0.6639999747276306},{"id":"https://openalex.org/keywords/hotel-guests","display_name":"hotel guests","score":0.609000027179718},{"id":"https://openalex.org/keywords/hospitality-service-quality","display_name":"hospitality service quality","score":0.492000013589859}],"concepts":[{"id":"https://openalex.org/C2776115432","wikidata":"https://www.wikidata.org/wiki/Q7455855","display_name":"Servicescape","level":3,"score":0.9505710005760193},{"id":"https://openalex.org/C2780444219","wikidata":"https://www.wikidata.org/wiki/Q341045","display_name":"Mindfulness","level":2,"score":0.706100344657898},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6704481244087219},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6277337074279785},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4951607286930084},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.494881808757782},{"id":"https://openalex.org/C2992420184","wikidata":"https://www.wikidata.org/wiki/Q984142","display_name":"Brand experience","level":4,"score":0.46625056862831116},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.41931912302970886},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08563339710235596},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C545102676","wikidata":"https://www.wikidata.org/wiki/Q1780667","display_name":"Product management","level":3,"score":0.0},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/19368623.2021.1870186","doi":"https://doi.org/10.1080/19368623.2021.1870186","is_oa":false,"landing_page_url":"https://doi.org/10.1080/19368623.2021.1870186","pdf_url":null,"source":{"id":"https://openalex.org/S118298121","display_name":"Journal of Hospitality Marketing & Management","issn_l":"1936-8623","issn":["1936-8623","1936-8631"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-4","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Hospitality Marketing & Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[{"id":"https://openalex.org/G3700964539","display_name":"\u4e00\u5e26\u4e00\u8def\u80cc\u666f\u4e0b\u73e0\u4e09\u89d2\u5728\u534e\u8de8\u56fd\u79fb\u6c11\u7684\u60c5\u611f\u5730\u7f18\u653f\u6cbb\u7814\u7a76","funder_award_id":"42071173","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W121826637","https://openalex.org/W201065590","https://openalex.org/W584711825","https://openalex.org/W1510070215","https://openalex.org/W1606057964","https://openalex.org/W1855721324","https://openalex.org/W1968626930","https://openalex.org/W1970143245","https://openalex.org/W1981018178","https://openalex.org/W1988050849","https://openalex.org/W2000380427","https://openalex.org/W2001783912","https://openalex.org/W2003405933","https://openalex.org/W2007860651","https://openalex.org/W2008648341","https://openalex.org/W2019078893","https://openalex.org/W2025597167","https://openalex.org/W2026033252","https://openalex.org/W2031686141","https://openalex.org/W2038125955","https://openalex.org/W2045345365","https://openalex.org/W2048279828","https://openalex.org/W2055975776","https://openalex.org/W2063246387","https://openalex.org/W2068347411","https://openalex.org/W2068678418","https://openalex.org/W2076971848","https://openalex.org/W2083439047","https://openalex.org/W2090047554","https://openalex.org/W2090552208","https://openalex.org/W2106042764","https://openalex.org/W2106096361","https://openalex.org/W2116152173","https://openalex.org/W2117955819","https://openalex.org/W2121492926","https://openalex.org/W2127662631","https://openalex.org/W2134469079","https://openalex.org/W2140500756","https://openalex.org/W2146976301","https://openalex.org/W2149887444","https://openalex.org/W2150363077","https://openalex.org/W2164944838","https://openalex.org/W2168103356","https://openalex.org/W2207678079","https://openalex.org/W2231360075","https://openalex.org/W2250015859","https://openalex.org/W2512065160","https://openalex.org/W2595702547","https://openalex.org/W2606796529","https://openalex.org/W2607196170","https://openalex.org/W2673217420","https://openalex.org/W2767026229","https://openalex.org/W2779911477","https://openalex.org/W2790169986","https://openalex.org/W2809223742","https://openalex.org/W2810771580","https://openalex.org/W2887369848","https://openalex.org/W2954338443","https://openalex.org/W2983901067","https://openalex.org/W3022407816","https://openalex.org/W3035533378","https://openalex.org/W3121958491","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W2752901022","https://openalex.org/W2512065160","https://openalex.org/W2153333942","https://openalex.org/W4320503551","https://openalex.org/W2946151331","https://openalex.org/W4292315871","https://openalex.org/W3025253189","https://openalex.org/W2902133130","https://openalex.org/W7133996445","https://openalex.org/W4390539358"],"abstract_inverted_index":{"A":[0],"hotel\u2019s":[1],"servicescape":[2,44,94],"\u2013":[3,11],"its":[4],"design":[5],"elements":[6],"and":[7,37,95,111,125,127],"quality":[8],"of":[9,24,50,68,103,137,140],"service":[10],"has":[12],"been":[13],"shown":[14],"to":[15,117],"predict":[16],"customers\u2019":[17,46,86,101],"brand":[18,59,96,112,143],"experience.":[19,60,97,113,144],"However,":[20],"the":[21,31,51,58,89,107,118,129,138],"underlying":[22],"mechanism":[23],"this":[25],"association":[26],"is":[27],"unknown.":[28],"Based":[29],"on":[30,142],"stimulus\u2013organism\u2013response":[32],"(SOR)":[33],"paradigm,":[34],"we":[35],"developed":[36],"tested":[38],"a":[39,65,134],"conceptual":[40],"model":[41],"in":[42,55,70,75],"which":[43,54],"promotes":[45],"mindfulness":[47,87,110,141],"(focused":[48],"awareness":[49],"present":[52],"moment),":[53],"turn":[56],"improves":[57],"Data":[61],"were":[62],"collected":[63],"from":[64,123],"questionnaire":[66],"survey":[67],"customers":[69],"ten":[71],"3\u20135":[72],"star":[73],"hotels":[74],"Guangdong":[76],"Province,":[77],"China.":[78],"Structural":[79],"equation":[80],"modeling":[81],"showed":[82],"that,":[83],"as":[84],"hypothesized,":[85],"mediated":[88],"relationship":[90,108],"between":[91,109],"perceived":[92],"hotel":[93,100],"In":[98],"addition,":[99],"length":[102],"stay":[104],"negatively":[105],"moderated":[106],"Our":[114],"study":[115],"contributes":[116],"literature":[119],"by":[120,132],"integrating":[121],"concepts":[122],"psychology":[124],"marketing":[126],"expanded":[128],"SOR":[130],"paradigm":[131],"introducing":[133],"boundary":[135],"condition":[136],"effect":[139]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":18},{"year":2022,"cited_by_count":8}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-02-01T00:00:00"}