{"id":"https://openalex.org/W3123582235","doi":null,"title":"\u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0644\u062f\u0649 \u0627\u0644\u0628\u0646\u0648\u0643 \u0627\u0644\u0639\u0627\u0645\u0644\u0629 \u0641\u064a \u0641\u0644\u0633\u0637\u064a\u0646 \u0648\u0639\u0644\u0627\u0642\u062a\u0647\u0627 \u0628\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0645\u0646 \u0648\u062c\u0647\u0647 \u0646\u0638\u0631 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 (The Efficiency of Electronic Banking Services at Banks Operating in Palestine and Their Relationship to Efficient Performance From the Point of View of the Beneficiaries)","display_name":"\u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u0643\u064a\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0644\u062f\u0649 \u0627\u0644\u0628\u0646\u0648\u0643 \u0627\u0644\u0639\u0627\u0645\u0644\u0629 \u0641\u064a \u0641\u0644\u0633\u0637\u064a\u0646 \u0648\u0639\u0644\u0627\u0642\u062a\u0647\u0627 \u0628\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0645\u0646 \u0648\u062c\u0647\u0647 \u0646\u0638\u0631 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 (The Efficiency of Electronic Banking Services at Banks Operating in Palestine and Their Relationship to Efficient Performance From the Point of View of the Beneficiaries)","publication_year":2018,"publication_date":"2018-12-01","ids":{"openalex":"https://openalex.org/W3123582235","mag":"3123582235"},"language":"ar","primary_location":{"id":"mag:3123582235","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3472258","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"volume":null,"type":"preprint","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3472258","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042127595","display_name":"Al Shobaki","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4387154238","display_name":"Israa University- Palestine","ror":"https://ror.org/03g9kfn98","country_code":"PS","type":"education","lineage":["https://openalex.org/I4387154238"]}],"countries":["PS"],"is_corresponding":false,"raw_author_name":"Al Shobaki","raw_affiliation_strings":["Israa University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Israa University","institution_ids":["https://openalex.org/I4387154238"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016364901","display_name":"Jessica A. M. Mazen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"J Mazen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3610999882221222,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.3610999882221222,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.24480000138282776,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.18299999833106995,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.9729999899864197},{"id":"https://openalex.org/keywords/service-efficiency","display_name":"service efficiency","score":0.7289999723434448},{"id":"https://openalex.org/keywords/performance-efficiency","display_name":"performance efficiency","score":0.6029999852180481},{"id":"https://openalex.org/keywords/customer-perspective","display_name":"customer perspective","score":0.625},{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.6779999732971191},{"id":"https://openalex.org/keywords/automated-teller-machines","display_name":"automated teller machines","score":0.9210000038146973},{"id":"https://openalex.org/keywords/mobile-banking-apps","display_name":"mobile banking applications","score":0.8849999904632568},{"id":"https://openalex.org/keywords/palestinian-banks","display_name":"Palestinian banks","score":0.9309999942779541},{"id":"https://openalex.org/keywords/bank-age","display_name":"bank age","score":0.4339999854564667},{"id":"https://openalex.org/keywords/banking-technology-adoption","display_name":"banking technology adoption","score":0.3880000114440918}],"concepts":[{"id":"https://openalex.org/C114362828","wikidata":"https://www.wikidata.org/wiki/Q23792","display_name":"Palestine","level":2,"score":0.5990304946899414},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.5576578378677368},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4933249056339264},{"id":"https://openalex.org/C2775997480","wikidata":"https://www.wikidata.org/wiki/Q586277","display_name":"Degree (music)","level":2,"score":0.45194533467292786},{"id":"https://openalex.org/C17648541","wikidata":"https://www.wikidata.org/wiki/Q2265984","display_name":"Efficiency","level":3,"score":0.4454386234283447},{"id":"https://openalex.org/C2987677221","wikidata":"https://www.wikidata.org/wiki/Q188506","display_name":"Electronic banking","level":3,"score":0.4236198663711548},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.38681504130363464},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.21326947212219238},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.20893076062202454},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20100530982017517},{"id":"https://openalex.org/C24890656","wikidata":"https://www.wikidata.org/wiki/Q82811","display_name":"Acoustics","level":1,"score":0.0},{"id":"https://openalex.org/C185429906","wikidata":"https://www.wikidata.org/wiki/Q1130160","display_name":"Estimator","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C195244886","wikidata":"https://www.wikidata.org/wiki/Q41493","display_name":"Ancient history","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3123582235","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3472258","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null}],"best_oa_location":{"id":"mag:3123582235","doi":null,"is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3472258","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2987711043","https://openalex.org/W2988461343","https://openalex.org/W4283369286","https://openalex.org/W4206693030","https://openalex.org/W4413904385","https://openalex.org/W4378571918","https://openalex.org/W2976711449","https://openalex.org/W4409207030","https://openalex.org/W2567942529","https://openalex.org/W4401345246"],"abstract_inverted_index":{"Arabic":[0],"Abstract:":[1,215],"\u062a\u0647\u062f\u0641":[2],"\u0647\u0630\u0647":[3],"\u0627\u0644\u062f\u0631\u0627\u0633\u0629":[4,57,122,199],"\u0625\u0644\u0649":[5,58],"\u0627\u0644\u062a\u0639\u0631\u0641":[6],"\u0639\u0644\u0649":[7,38,112,145],"\u0645\u062f\u0649":[8],"\u0643\u0641\u0627\u0621\u0629":[9,67,128],"\u0627\u0644\u062e\u062f\u0645\u0627\u062a":[10,43,68,87,209],"\u0627\u0644\u0628\u0646\u0643\u064a\u0629":[11,44,69,88,210],"\u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629":[12,45,70,89,211],"\u0644\u062f\u0649":[13],"\u0627\u0644\u0628\u0646\u0648\u0643":[14,48,73,131,158,183,206],"\u0627\u0644\u0639\u0627\u0645\u0644\u0629":[15,49,74,132,159,184],"\u0641\u064a":[16,50,72,75,94,103,130,133,160,185],"\u0641\u0644\u0633\u0637\u064a\u0646":[17,51,76,134,161,171,186],"\u0648\u0639\u0644\u0627\u0642\u062a\u0647\u0627":[18],"\u0628\u0643\u0641\u0627\u0621\u0629":[19],"\u0627\u0644\u0623\u062f\u0627\u0621":[20,129,144],"\u0645\u0646":[21,32,40,42,60,66,77,127,135,165,194,201,213],"\u0648\u062c\u0647\u0647":[22],"\u0646\u0638\u0631":[23,79,137,167,196],"\u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646\u060c":[24],"\u062d\u064a\u062b":[25,139],"\u0642\u0627\u0645":[26],"\u0627\u0644\u0628\u0627\u062d\u062b\u0648\u0646":[27],"\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645":[28],"\u0627\u0644\u0645\u0646\u0647\u062c":[29],"\u0627\u0644\u0648\u0635\u0641\u064a":[30],"\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u060c":[31],"\u062e\u0644\u0627\u0644":[33],"\u0627\u0633\u062a\u0628\u0627\u0646\u0629":[34],"\u062a\u0645":[35],"\u062a\u0648\u0632\u064a\u0639\u0647\u0627":[36],"\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0627":[37],"\u0639\u064a\u0646\u0629":[39],"\u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646":[41,80,138],"\u0627\u0644\u062a\u0649":[46],"\u062a\u0642\u062f\u0645\u0647\u0627":[47],"\u0648\u0627\u0644\u0628\u0627\u0644\u063a":[52],"\u0639\u062f\u062f\u0647\u0645":[53],"(297)":[54],"\u0645\u0633\u062a\u0641\u064a\u062f\u0627.":[55],"\u0648\u062a\u0648\u0635\u0644\u062a":[56],"\u0645\u062c\u0645\u0648\u0639\u0629":[59,200],"\u0627\u0644\u0646\u062a\u0627\u0626\u062c":[61,151,175],"\u0623\u0647\u0645\u0647\u0627:":[62,203],"\u0648\u062c\u0648\u062f":[63,152,177],"\u062f\u0631\u062c\u0629":[64,125],"\u0645\u062a\u0648\u0633\u0637\u0629":[65,126],"\u0627\u0644\u0645\u0642\u062f\u0645\u0629":[71],"\u0648\u062c\u0647\u0629":[78,166,195],"\u0628\u0648\u0632\u0646":[81,97,106,116],"\u0646\u0633\u0628\u064a":[82,98,107,117,147],"\u0648\u0642\u062f\u0631\u0647":[83,148],"(64.37%).":[84,328],"\u0648\u062c\u0627\u0621":[85],"\u062a\u0631\u062a\u064a\u0628":[86],"\u0643\u0627\u0644\u062a\u0627\u0644\u064a:":[90],"\u062e\u062f\u0645\u0627\u062a":[91],"\u0627\u0644\u0627\u0646\u062a\u0631\u0646\u062a":[92],"\u0627\u0644\u0628\u0646\u0643\u064a":[93],"\u0627\u0644\u0645\u0631\u062a\u0628\u0629":[95],"\u0627\u0644\u0623\u0648\u0644\u0649":[96],"(66.68%)":[99],"\u0648\u062e\u062f\u0645\u0627\u062a":[100,109],"\u0627\u0644\u0635\u0631\u0627\u0641":[101],"\u0627\u0644\u0622\u0644\u0649":[102],"\u0627\u0644\u0645\u0631\u0643\u0632":[104,113],"\u0627\u0644\u062b\u0627\u0646\u064a":[105],"(64.30%)\u060c":[108],"\u062a\u0637\u0628\u064a\u0642\u0627\u062a":[110],"\u0627\u0644\u062c\u0648\u0627\u0644":[111],"\u0627\u0644\u062b\u0627\u0644\u062b":[114],"\u0648\u0627\u0644\u0623\u062e\u064a\u0631":[115],"(62.12%).":[118,365],"\u0643\u0645\u0627":[119,173],"\u0628\u064a\u0646\u062a":[120,174],"\u0646\u062a\u0627\u0626\u062c":[121],"\u0623\u0646":[123],"\u0647\u0646\u0627\u0643":[124],"\u0648\u062c\u0629":[136],"\u062d\u0635\u0644\u062a":[140],"\u0627\u0644\u062f\u0631\u062c\u0629":[141],"\u0627\u0644\u0643\u0644\u064a\u0629":[142],"\u0644\u0643\u0641\u0627\u0621\u0629":[143],"\u0648\u0632\u0646":[146],"(63.78%).":[149,407],"\u0648\u0628\u064a\u0646\u062a":[150],"\u0641\u0631\u0648\u0642":[153,178],"\u0630\u0627\u062a":[154,179],"\u062f\u0644\u0627\u0644\u0629":[155,180],"\u0625\u062d\u0635\u0627\u0626\u064a\u0629":[156,181],"\u0628\u064a\u0646":[157,182],"\u062a\u0628\u0639\u0627":[162,187],"\u0644\u0645\u062a\u063a\u064a\u0631":[163,188],"\u0627\u0644\u0628\u0646\u0643":[164,193],"\u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u0646":[168],"\u0644\u0635\u0627\u0644\u062d":[169],"\u0628\u0646\u0643":[170],".":[172],"\u0639\u062f\u0645":[176],"\u0639\u062f\u062f":[189],"\u0633\u0646\u0648\u0627\u062a":[190],"\u0627\u0644\u062a\u0639\u0627\u0645\u0644":[191],"\u0645\u0639":[192],"\u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u0646.":[197],"\u0648\u0642\u062f\u0645\u062a":[198],"\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a":[202],"\u0636\u0631\u0648\u0631\u0629":[204],"\u0642\u064a\u0627\u0645":[205],"\u0628\u062a\u0639\u0632\u064a\u0632":[207],"\u0627\u0633\u062a\u062e\u062f\u0627\u0645":[208],"\u0648\u0627\u0644\u0631\u0641\u0639":[212],"\u0645\u0633\u062a\u0648\u0627\u0647\u0627.\r\n\r\nEnglish":[214],"This":[216],"study":[217,287,370,475],"aims":[218],"to":[219,235,264,423,457,491],"identify":[220],"the":[221,236,241,246,249,252,268,271,277,293,318,369,388,393,396,424,428,436,458,466,469,481,493],"efficiency":[222,237,306,381,401],"of":[223,238,243,245,267,270,291,296,301,305,307,321,327,368,379,390,392,399,406,431,435,438,461,463,472,479,484,495],"electronic":[224,272,308,330,496],"banking":[225,273,309,331,338,497],"services":[226,274,310,332,339,347,357,498],"at":[227],"banks":[228,279,313,383,418,452,490],"operating":[229,278,314,384,419,453],"in":[230,312,315,382,385,420,433,454],"Palestine":[231,316,386,421,455],"and":[232,254,354,360,499],"their":[233,282,501],"relationship":[234],"performance":[239,380,400],"from":[240,317,387,427,468],"point":[242,320,389,471],"view":[244,391,432],"beneficiaries,":[247,394],"as":[248,335,395],"researchers":[250],"used":[251],"descriptive":[253],"analytical":[255],"approach,":[256],"through":[257],"a":[258,265,289,302,324,376,403,477],"questionnaire":[259],"that":[260,373,411,444],"was":[261],"distributed":[262],"electronically":[263],"sample":[266],"beneficiaries":[269,429],"provided":[275,311],"by":[276],"In":[280],"Palestine,":[281],"number":[283,460],"is":[284,375],"(297).":[285],"The":[286,299,329,366,408,440,474,487],"found":[288],"set":[290,478],"results,":[292],"most":[294,482],"important":[295,483],"which":[297,485],"are:":[298,486],"presence":[300],"moderate":[303,377],"degree":[304,378,398],"beneficiaries'":[319,470],"view,":[322],"with":[323,342,350,362,465],"relative":[325,343,351,363,404],"weight":[326,344,352,364,405],"were":[333],"ranked":[334,340,348,358],"follows:":[336],"Internet":[337],"first":[341],"(66.68%),":[345],"ATM":[346],"second":[349],"(64.30%),":[353],"mobile":[355],"application":[356],"third":[359],"last":[361],"results":[367,409,441],"also":[371,442],"indicated":[372],"there":[374,412,445],"overall":[397],"obtained":[402],"showed":[410,443],"are":[413,446],"statistically":[414,448],"significant":[415,449],"differences":[416,450],"between":[417,451],"according":[422,456],"bank":[425,467],"variable":[426,459],"\u2019point":[430],"favor":[434],"Bank":[437],"Palestine.":[439],"no":[447],"years":[462],"dealing":[464],"view.":[473],"presented":[476],"recommendations,":[480],"need":[488],"for":[489],"enhance":[492],"use":[494],"raise":[500],"level.":[502]},"counts_by_year":[],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2021-02-01T00:00:00"}