{"id":"https://openalex.org/W3121699322","doi":null,"title":"Measuring The Algerian Customer's Satisfaction With The Quality Of The 4G Mobile Service By Using The \u201cKano Model\u201d Study Case The Companies \"Ooredoo, Dezzy And Mobilis\u201d","display_name":"Measuring The Algerian Customer's Satisfaction With The Quality Of The 4G Mobile Service By Using The \u201cKano Model\u201d Study Case The Companies \"Ooredoo, Dezzy And Mobilis\u201d","publication_year":2021,"publication_date":"2021-01-15","ids":{"openalex":"https://openalex.org/W3121699322","mag":"3121699322"},"language":"en","primary_location":{"id":"mag:3121699322","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/143033","pdf_url":null,"source":{"id":"https://openalex.org/S4306537455","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0625\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u062c\u062f\u064a\u062f","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0625\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u062c\u062f\u064a\u062f","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026948673","display_name":"Asma Djeddi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210107086","display_name":"University of Algiers 3","ror":"https://ror.org/01pynjp12","country_code":"DZ","type":"education","lineage":["https://openalex.org/I4210107086"]}],"countries":["DZ"],"is_corresponding":true,"raw_author_name":"Asma Djeddi","raw_affiliation_strings":["Faculty of Economic, Commercial and Management Sciences University of Algiers -3-"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economic, Commercial and Management Sciences University of Algiers -3-","institution_ids":["https://openalex.org/I4210107086"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026948673"],"corresponding_institution_ids":["https://openalex.org/I4210107086"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"12","issue":"2","first_page":"354","last_page":"372"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8945000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8945000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.08190000057220459,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.005900000222027302,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8230000138282776},{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.9100000262260437},{"id":"https://openalex.org/keywords/mobile-network-operators","display_name":"mobile operators","score":0.6399999856948853},{"id":"https://openalex.org/keywords/ooredoo","display_name":"Ooredoo","score":0.8920000195503235},{"id":"https://openalex.org/keywords/mobilis","display_name":"Mobilis","score":0.9620000123977661},{"id":"https://openalex.org/keywords/algeria","display_name":"Algeria","score":0.6449999809265137}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7460083365440369},{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.7363249063491821},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6597567796707153},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.638963520526886},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5290635824203491},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.46322396397590637},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3832555413246155},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3256838917732239},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32039713859558105},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18308985233306885},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3121699322","doi":null,"is_oa":false,"landing_page_url":"https://www.asjp.cerist.dz/en/article/143033","pdf_url":null,"source":{"id":"https://openalex.org/S4306537455","display_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0625\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u062c\u062f\u064a\u062f","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0645\u062c\u0644\u0629 \u0627\u0644\u0625\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u062c\u062f\u064a\u062f","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3177634125","https://openalex.org/W4411763252","https://openalex.org/W4411899326","https://openalex.org/W3190415858","https://openalex.org/W4414934936","https://openalex.org/W2280907154","https://openalex.org/W3162510028","https://openalex.org/W7135496723","https://openalex.org/W2480627441","https://openalex.org/W1197498135"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2021-02-01T00:00:00"}
