{"id":"https://openalex.org/W3119352001","doi":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","title":"Digital transformation model for the development of tourism companies","display_name":"Digital transformation model for the development of tourism companies","publication_year":2021,"publication_date":"2021-01-08","ids":{"openalex":"https://openalex.org/W3119352001","doi":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","mag":"3119352001"},"language":"es","primary_location":{"id":"doi:10.17993/3cemp.2021.specialissue1.47-61","doi":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","is_oa":true,"landing_page_url":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","pdf_url":"https://www.3ciencias.com/wp-content/uploads/2021/01/art-3-3c-empresa-2021-enero-1.pdf","source":{"id":"https://openalex.org/S2738972098","display_name":"3C Empresa Investigaci\u00f3n y pensamiento cr\u00edtico","issn_l":"2254-3376","issn":["2254-3376"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","erih-plus","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310320680","host_organization_name":"\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L.","host_organization_lineage":["https://openalex.org/P4310320680"],"host_organization_lineage_names":["\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.3ciencias.com/wp-content/uploads/2021/01/art-3-3c-empresa-2021-enero-1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086025584","display_name":"Alex Pacheco","orcid":"https://orcid.org/0000-0001-9721-0730","observed_orcids":["https://orcid.org/0000-0001-9721-0730"]},"institutions":[{"id":"https://openalex.org/I4210095213","display_name":"Amazon National University of Madre de Dios","ror":"https://ror.org/00skffm42","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210095213"]},{"id":"https://openalex.org/I4210148428","display_name":"Universidad Tecnol\u00f3gica del Per\u00fa","ror":"https://ror.org/0406pmf58","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210148428"]},{"id":"https://openalex.org/I4387153775","display_name":"Universidad Nacional de Ca\u00f1ete","ror":"https://ror.org/053drm788","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387153775"]}],"countries":["PE"],"is_corresponding":true,"raw_author_name":"Alex Abelardo Pacheco Pumaleque","raw_affiliation_strings":["3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","institution_ids":[]},{"raw_affiliation_string":"Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","institution_ids":["https://openalex.org/I4210095213"]},{"raw_affiliation_string":"Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4387153775"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4210148428"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Ivan Robles Fernandez","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210095213","display_name":"Amazon National University of Madre de Dios","ror":"https://ror.org/00skffm42","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210095213"]},{"id":"https://openalex.org/I4210148428","display_name":"Universidad Tecnol\u00f3gica del Per\u00fa","ror":"https://ror.org/0406pmf58","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210148428"]},{"id":"https://openalex.org/I4387153775","display_name":"Universidad Nacional de Ca\u00f1ete","ror":"https://ror.org/053drm788","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387153775"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Ivan Robles Fernandez","raw_affiliation_strings":["Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)","3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4210148428"]},{"raw_affiliation_string":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","institution_ids":[]},{"raw_affiliation_string":"Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","institution_ids":["https://openalex.org/I4210095213"]},{"raw_affiliation_string":"Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4387153775"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075034970","display_name":"Dany Dorian Isuiza P\u00e9rez","orcid":"https://orcid.org/0000-0002-6132-088X","observed_orcids":["https://orcid.org/0000-0002-6132-088X"]},"institutions":[{"id":"https://openalex.org/I4210095213","display_name":"Amazon National University of Madre de Dios","ror":"https://ror.org/00skffm42","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210095213"]},{"id":"https://openalex.org/I4210148428","display_name":"Universidad Tecnol\u00f3gica del Per\u00fa","ror":"https://ror.org/0406pmf58","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210148428"]},{"id":"https://openalex.org/I4387153775","display_name":"Universidad Nacional de Ca\u00f1ete","ror":"https://ror.org/053drm788","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387153775"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Dany Dorian Isuiza Perez","raw_affiliation_strings":["3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","institution_ids":[]},{"raw_affiliation_string":"Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","institution_ids":["https://openalex.org/I4210095213"]},{"raw_affiliation_string":"Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4387153775"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4210148428"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076347609","display_name":"Marco Antonio A\u00f1a\u00f1os Bedri\u00f1ana","orcid":"https://orcid.org/0000-0002-4737-4443","observed_orcids":["https://orcid.org/0000-0002-4737-4443"]},"institutions":[{"id":"https://openalex.org/I4210095213","display_name":"Amazon National University of Madre de Dios","ror":"https://ror.org/00skffm42","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210095213"]},{"id":"https://openalex.org/I4210148428","display_name":"Universidad Tecnol\u00f3gica del Per\u00fa","ror":"https://ror.org/0406pmf58","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210148428"]},{"id":"https://openalex.org/I4387153775","display_name":"Universidad Nacional de Ca\u00f1ete","ror":"https://ror.org/053drm788","country_code":"PE","type":"education","lineage":["https://openalex.org/I4387153775"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Marco Antonio A\u00f1a\u00f1os Bedri\u00f1ana","raw_affiliation_strings":["3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","institution_ids":[]},{"raw_affiliation_string":"Universidad Nacional Amaz\u00f3nica de Madre de Dios -UNAMAD, (Per\u00fa)","institution_ids":["https://openalex.org/I4210095213"]},{"raw_affiliation_string":"Universidad Nacional de Ca\u00f1ete -UNDC, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4387153775"]},{"raw_affiliation_string":"Universidad Tecnol\u00f3gica del Per\u00fa -UTP, Lima, (Per\u00fa)","institution_ids":["https://openalex.org/I4210148428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5086025584"],"corresponding_institution_ids":["https://openalex.org/I4210095213","https://openalex.org/I4210148428","https://openalex.org/I4387153775"],"apc_list":{"value":146,"currency":"EUR","value_usd":157},"apc_paid":{"value":146,"currency":"EUR","value_usd":157},"fwci":3.0159,"has_fulltext":true,"cited_by_count":21,"citation_normalized_percentile":{"value":0.91131621,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":87,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"47","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":1.0},{"id":"https://openalex.org/keywords/tourism-enterprises","display_name":"tourism enterprises","score":0.9900000095367432},{"id":"https://openalex.org/keywords/business-model-innovation","display_name":"business model innovation","score":0.7820000052452087},{"id":"https://openalex.org/keywords/customer-data-management","display_name":"customer data management","score":0.9129999876022339},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.6779999732971191},{"id":"https://openalex.org/keywords/change-management","display_name":"change management","score":0.9919999837875366},{"id":"https://openalex.org/keywords/competitive-strategy","display_name":"competitive strategy","score":0.6539999842643738},{"id":"https://openalex.org/keywords/technology-trends","display_name":"technology trends","score":0.46299999952316284},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.44699999690055847}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7656804323196411},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.7067119479179382},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6976491212844849},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.5880537629127502},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5752522945404053},{"id":"https://openalex.org/C181282483","wikidata":"https://www.wikidata.org/wiki/Q5001958","display_name":"Business transformation","level":5,"score":0.5448753833770752},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4811757504940033},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4682926535606384},{"id":"https://openalex.org/C203043789","wikidata":"https://www.wikidata.org/wiki/Q138461","display_name":"Digital economy","level":2,"score":0.41621214151382446},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40284836292266846},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.3535171151161194},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19472277164459229},{"id":"https://openalex.org/C199364280","wikidata":"https://www.wikidata.org/wiki/Q5001929","display_name":"Business relationship management","level":4,"score":0.17570805549621582},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.17993/3cemp.2021.specialissue1.47-61","doi":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","is_oa":true,"landing_page_url":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","pdf_url":"https://www.3ciencias.com/wp-content/uploads/2021/01/art-3-3c-empresa-2021-enero-1.pdf","source":{"id":"https://openalex.org/S2738972098","display_name":"3C Empresa Investigaci\u00f3n y pensamiento cr\u00edtico","issn_l":"2254-3376","issn":["2254-3376"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","erih-plus","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310320680","host_organization_name":"\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L.","host_organization_lineage":["https://openalex.org/P4310320680"],"host_organization_lineage_names":["\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","raw_type":"journal-article"},{"id":"pmh:oai:dialnet.unirioja.es:ART0001427479","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/oaiart?codigo=7701789","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"3c Empresa: investigaci\u00f3n y pensamiento cr\u00edtico, ISSN 2254-3376, N\u00ba. 1, 2021, pags. 47-61","raw_type":"text (article)"},{"id":"pmh:oai:repositorio.utp.edu.pe:20.500.12867/4036","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/20.500.12867/4036","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"instacron:UTP","raw_type":"info:eu-repo/semantics/article"},{"id":"doi:10.60692/6351k-z4675","doi":"https://doi.org/10.60692/6351k-z4675","is_oa":true,"landing_page_url":"https://doi.org/10.60692/6351k-z4675","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.60692/d31ar-qcp94","doi":"https://doi.org/10.60692/d31ar-qcp94","is_oa":true,"landing_page_url":"https://doi.org/10.60692/d31ar-qcp94","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.17993/3cemp.2021.specialissue1.47-61","doi":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","is_oa":true,"landing_page_url":"https://doi.org/10.17993/3cemp.2021.specialissue1.47-61","pdf_url":"https://www.3ciencias.com/wp-content/uploads/2021/01/art-3-3c-empresa-2021-enero-1.pdf","source":{"id":"https://openalex.org/S2738972098","display_name":"3C Empresa Investigaci\u00f3n y pensamiento cr\u00edtico","issn_l":"2254-3376","issn":["2254-3376"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","erih-plus","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310320680","host_organization_name":"\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L.","host_organization_lineage":["https://openalex.org/P4310320680"],"host_organization_lineage_names":["\u00c1rea de Innovaci\u00f3n y Desarrollo, S.L."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"3C Empresa. Investigaci\u00f3n y pensamiento cr\u00edtico","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5378999710083008}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3119352001.pdf","grobid_xml":"https://content.openalex.org/works/W3119352001.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W2900223961","https://openalex.org/W2965866002","https://openalex.org/W2998279853","https://openalex.org/W3002626430","https://openalex.org/W3024099939","https://openalex.org/W4231156293"],"related_works":["https://openalex.org/W4294023144","https://openalex.org/W4402796666","https://openalex.org/W7162244367","https://openalex.org/W4283372594","https://openalex.org/W4399545654","https://openalex.org/W7116839942","https://openalex.org/W7128880480","https://openalex.org/W2555635993","https://openalex.org/W4384706397","https://openalex.org/W4400159727"],"abstract_inverted_index":{"The":[0],"way":[1,7],"of":[2,36,67],"consuming":[3],"information":[4],"and":[5,32,48,88,96,153],"the":[6,17,24,37,61,65,78,150],"we":[8,55],"communicate":[9],"is":[10,42],"evolving":[11],"thanks":[12],"to":[13,34,46,59,84,124,132],"advances":[14],"in":[15,23,64,148],"technology,":[16],"digital":[18,62,92],"transformation":[19,63],"breaks":[20],"new":[21],"ground":[22],"tourism":[25,40],"sector":[26,79],"when":[27],"communicating":[28],"its":[29],"services,":[30],"offers":[31],"messages":[33],"customers.One":[35],"challenges":[38],"facing":[39],"professionals":[41,156],"understanding":[43],"technological":[44,155],"trends":[45],"innovate":[47],"reinvent":[49,158],"their":[50,126],"services":[51],"towards":[52],"clients.For":[53],"which":[54],"propose":[56],"a":[57,111,134],"model":[58],"adopt":[60],"development":[66],"tourist":[68],"companies.A":[69],"questionnaire":[70],"was":[71],"carried":[72],"out":[73],"with":[74,80,113],"20":[75],"managers":[76],"from":[77],"95%":[81],"reliability":[82],"related":[83],"customer":[85,115],"management,":[86],"competition":[87],"innovation":[89],"strategy":[90],"regarding":[91,99],"transformation;":[93],"organizational":[94],"culture":[95],"change":[97],"management":[98],"business":[100,122,135,151,159],"development.The":[101],"results":[102],"show":[103],"that":[104,107,118,138],"45%":[105],"indicate":[106,117],"they":[108,119],"rarely":[109,128],"keep":[110],"record":[112],"updated":[114],"data.35%":[116],"sometimes":[120],"evaluate":[121],"models":[123],"anticipate":[125],"competition.35%":[127],"use":[129],"any":[130],"methodology":[131],"develop":[133],"model.This":[136],"reflects":[137],"companies":[139],"must":[140],"manage":[141],"data":[142],"for":[143],"later":[144],"use,":[145],"invest":[146],"resources":[147],"innovating":[149],"model,":[152],"have":[154],"who":[157],"processes.":[160]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-01-18T00:00:00"}
