{"id":"https://openalex.org/W31144395","doi":null,"title":"A practical transition of employees towards information systems adoption : a public service perspective","display_name":"A practical transition of employees towards information systems adoption : a public service perspective","publication_year":2015,"publication_date":"2015-03-01","ids":{"openalex":"https://openalex.org/W31144395","mag":"31144395"},"language":"en","primary_location":{"id":"pmh:oai:digitalcommons.kennesaw.edu:ajis-1187","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.kennesaw.edu/ajis/vol7/iss2/2","pdf_url":null,"source":{"id":"https://openalex.org/S4377196456","display_name":"DigitalCommons - Kennesaw State University (Kennesaw State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I172980758","host_organization_name":"Kennesaw State University","host_organization_lineage":["https://openalex.org/I172980758"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The African Journal of Information Systems","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2263/52715","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059457987","display_name":"Patricia M Alexander","orcid":"https://orcid.org/0000-0002-9484-7223","observed_orcids":["https://orcid.org/0000-0002-9484-7223"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Patricia M Alexander","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9484-7223","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5013303625","display_name":"Johan Rossouw","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Johan Rossouw","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3414,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.85668964,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":95},"biblio":{"volume":"7","issue":"2","first_page":"2","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9463000297546387,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9463000297546387,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13149","display_name":"Organizational Change and Leadership","score":0.04670000076293945,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.003800000064074993,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/change-management","display_name":"change management","score":0.9570000171661377},{"id":"https://openalex.org/keywords/information-systems-adoption","display_name":"information systems adoption","score":0.8379999995231628},{"id":"https://openalex.org/keywords/erp-implementation","display_name":"ERP implementation","score":0.7149999737739563},{"id":"https://openalex.org/keywords/public-sector","display_name":"public sector","score":0.8629999756813049},{"id":"https://openalex.org/keywords/public-services","display_name":"public services","score":0.5580000281333923},{"id":"https://openalex.org/keywords/employee-perceptions-of-change","display_name":"employee perceptions of change","score":0.6890000104904175},{"id":"https://openalex.org/keywords/change-fatigue","display_name":"change fatigue","score":0.9229999780654907},{"id":"https://openalex.org/keywords/matrix-organization","display_name":"matrix organization","score":0.7129999995231628},{"id":"https://openalex.org/keywords/modular-implementation","display_name":"modular implementation","score":0.5440000295639038},{"id":"https://openalex.org/keywords/organizational-adaptation","display_name":"organizational adaptation","score":0.46799999475479126}],"concepts":[{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.6049284934997559},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5123335123062134},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5093939900398254},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5084644556045532},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4807541072368622},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.47940441966056824},{"id":"https://openalex.org/C5525774","wikidata":"https://www.wikidata.org/wiki/Q16997690","display_name":"Planned change","level":3,"score":0.46050378680229187},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.4565311670303345},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4473879039287567},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4470840096473694},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.44454899430274963},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.42009514570236206},{"id":"https://openalex.org/C191795146","wikidata":"https://www.wikidata.org/wiki/Q3878446","display_name":"Norm (philosophy)","level":2,"score":0.42006421089172363},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38984617590904236},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3554333448410034},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2655671536922455},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.26086413860321045},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2562592029571533},{"id":"https://openalex.org/C3017995491","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational change","level":2,"score":0.24903717637062073},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:digitalcommons.kennesaw.edu:ajis-1187","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.kennesaw.edu/ajis/vol7/iss2/2","pdf_url":null,"source":{"id":"https://openalex.org/S4377196456","display_name":"DigitalCommons - Kennesaw State University (Kennesaw State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I172980758","host_organization_name":"Kennesaw State University","host_organization_lineage":["https://openalex.org/I172980758"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The African Journal of Information Systems","raw_type":"text"},{"id":"pmh:oai:repository.up.ac.za:2263/52715","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/52715","pdf_url":null,"source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"mag:31144395","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.kennesaw.edu/ajis/vol7/iss2/2/","pdf_url":null,"source":{"id":"https://openalex.org/S4306532060","display_name":"The African journal of information systems","issn_l":"1936-0282","issn":["1936-0282"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","dongbi-c","jufo-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4310316211","host_organization_name":"Kennesaw State University","host_organization_lineage":["https://openalex.org/P4310316211"],"host_organization_lineage_names":["Kennesaw State University"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":"\u0098The \u009cAfrican journal of information systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:repository.up.ac.za:2263/52715","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/52715","pdf_url":null,"source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W187120400","https://openalex.org/W1483562337","https://openalex.org/W1537923806","https://openalex.org/W1545808597","https://openalex.org/W1561735554","https://openalex.org/W1565023549","https://openalex.org/W1574780628","https://openalex.org/W1578866772","https://openalex.org/W1589382802","https://openalex.org/W1900413871","https://openalex.org/W1963633806","https://openalex.org/W1979487248","https://openalex.org/W1980610368","https://openalex.org/W1981106170","https://openalex.org/W1986546270","https://openalex.org/W1989980410","https://openalex.org/W1996216409","https://openalex.org/W2000133864","https://openalex.org/W2000369044","https://openalex.org/W2005501262","https://openalex.org/W2020346392","https://openalex.org/W2033943395","https://openalex.org/W2034182529","https://openalex.org/W2034595369","https://openalex.org/W2041124329","https://openalex.org/W2053438961","https://openalex.org/W2053825288","https://openalex.org/W2058206698","https://openalex.org/W2058340822","https://openalex.org/W2061128732","https://openalex.org/W2067032875","https://openalex.org/W2077325123","https://openalex.org/W2079633841","https://openalex.org/W2082053289","https://openalex.org/W2095680799","https://openalex.org/W2100379340","https://openalex.org/W2100619589","https://openalex.org/W2102035816","https://openalex.org/W2102965598","https://openalex.org/W2104637359","https://openalex.org/W2105332173","https://openalex.org/W2112096873","https://openalex.org/W2112334970","https://openalex.org/W2118717649","https://openalex.org/W2121502880","https://openalex.org/W2121677551","https://openalex.org/W2122258472","https://openalex.org/W2123552131","https://openalex.org/W2129377587","https://openalex.org/W2153533330","https://openalex.org/W2156636549","https://openalex.org/W2162345081","https://openalex.org/W2170793689","https://openalex.org/W2171068658","https://openalex.org/W2253900033","https://openalex.org/W2255538364","https://openalex.org/W2314697626","https://openalex.org/W2332145281","https://openalex.org/W2467415720","https://openalex.org/W2467491435","https://openalex.org/W2474084721","https://openalex.org/W2592215410","https://openalex.org/W2798170537","https://openalex.org/W3123322703","https://openalex.org/W3124237733","https://openalex.org/W4300920273"],"related_works":["https://openalex.org/W1526825311","https://openalex.org/W2468920058","https://openalex.org/W3217406108","https://openalex.org/W2521296740","https://openalex.org/W572447995","https://openalex.org/W1594459345","https://openalex.org/W2887941799","https://openalex.org/W2526862224","https://openalex.org/W7057259686","https://openalex.org/W7010266796"],"abstract_inverted_index":{"This":[0,22,69,134],"paper":[1],"is":[2,51,78,135,181,186],"a":[3,187,194,232],"case":[4,131],"study":[5,13],"which":[6],"studies":[7],"change":[8,76,91,101,161,173,197,204,212,230],"management":[9,77,174,205],"in":[10,27,137,146],"the":[11,16,35,48,52,56,64,109,116,122,130,141,144,153,165,191,209,219],"pilot":[12],"phase":[14],"of":[15,18,34,42,55,66,143,160,211],"implementation":[17],"an":[19,43],"ERP":[20],"system.":[21],"system,":[23],"when":[24],"rolled":[25],"out":[26],"its":[28],"entirety,":[29],"will":[30,198],"affect":[31],"all":[32,39],"parts":[33],"public":[36,57],"service":[37],"and":[38,96,148,201,203,218,227],"state":[40],"departments":[41],"unnamed":[44],"African":[45],"country.":[46],"Amongst":[47],"challenges":[49],"faced":[50],"matrix":[53],"structure":[54],"sector,":[58],"with":[59,112,129],"one":[60],"department":[61],"seen":[62],"as":[63,121,193,231],"driver":[65],"this":[67],"change.":[68],"wide":[70],"scope":[71],"means":[72],"that":[73,82,103,158,183],"particularly":[74],"skillful":[75],"required.":[79],"Nine":[80],"factors":[81,145],"had":[83],"previously":[84],"been":[85],"identified":[86],"from":[87],"research":[88,126],"literature":[89],"on":[90],"management,":[92,102],"IS":[93],"adoption":[94],"models,":[95],"different":[97],"people-centric":[98],"approaches":[99],"to":[100,106,139,149,189,222,225],"relate":[104],"specifically":[105],"issues":[107],"concerning":[108],"people":[110,166],"involved":[111,167],"or":[113,171],"affected":[114],"by":[115],"proposed":[117],"changes,":[118],"are":[119,176],"used":[120],"basis":[123],"for":[124],"engaging":[125],"participants":[127],"familiar":[128],"being":[132],"studied.":[133],"done":[136],"order":[138],"verify":[140],"relevance":[142],"practice":[147,206],"show":[150,157],"relationships":[151],"between":[152],"factors.":[154],"The":[155,216],"results":[156],"perceptions":[159],"vary":[162],"widely":[163],"amongst":[164],"and,":[168],"therefore,":[169],"inflexible":[170],"standardized":[172],"processes":[175],"inappropriate.":[177],"In":[178],"addition,":[179],"it":[180],"found":[182],"where":[184],"there":[185],"need":[188,221],"implement":[190],"system":[192],"modular":[195],"process,":[196],"be":[199,223],"extensive":[200],"lengthy":[202],"must":[207],"take":[208],"possibility":[210],"fatigue":[213],"into":[214],"account.":[215],"organization":[217],"individuals":[220],"assisted":[224],"adapt":[226],"accept":[228],"ongoing":[229],"norm":[233],"rather":[234],"than":[235],"seeking":[236],"stable":[237],"periods":[238],"after":[239],"planned":[240],"disruptions.":[241]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2016-06-24T00:00:00"}