{"id":"https://openalex.org/W3110696726","doi":null,"title":"A qualidade dos cursos das \u00e1reas de turismo, hospitalidade e lazer em um instituto federal de educa\u00e7\u00e3o: um estudo com a escala servqual","display_name":"A qualidade dos cursos das \u00e1reas de turismo, hospitalidade e lazer em um instituto federal de educa\u00e7\u00e3o: um estudo com a escala servqual","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3110696726","mag":"3110696726"},"language":"pt","primary_location":{"id":"pmh:oai:repositorio.animaeducacao.com.br:ANIMA/15131","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.animaeducacao.com.br/handle/ANIMA/15131","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Universit\u00e1rio da \u00c2nima (RUNA)","raw_type":"info:eu-repo/semantics/masterThesis"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://repositorio.animaeducacao.com.br/handle/ANIMA/15131","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063514432","display_name":"Priscilla Inf\u00e2ncio Antunes","orcid":"https://orcid.org/0009-0009-5812-4130","observed_orcids":["https://orcid.org/0009-0009-5812-4130"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Priscilla Inf\u00e2ncio Antunes","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5063514432"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9648000001907349,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.03240000084042549,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11039","display_name":"Evaluation of Teaching Practices","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.765999972820282},{"id":"https://openalex.org/keywords/tourism-education","display_name":"tourism education","score":0.7870000004768372},{"id":"https://openalex.org/keywords/hospitality-education","display_name":"hospitality education","score":0.9810000061988831},{"id":"https://openalex.org/keywords/leisure-education","display_name":"leisure education","score":0.800000011920929},{"id":"https://openalex.org/keywords/student-perceptions","display_name":"student perceptions","score":0.7789999842643738},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.8019999861717224},{"id":"https://openalex.org/keywords/service-quality-gaps","display_name":"service quality gaps","score":0.5830000042915344},{"id":"https://openalex.org/keywords/asset-tangibility","display_name":"tangibility","score":0.871999979019165},{"id":"https://openalex.org/keywords/federal-institute-of-santa-catarina","display_name":"Federal Institute of Santa Catarina","score":0.7950000166893005},{"id":"https://openalex.org/keywords/university-courses","display_name":"university courses","score":0.597000002861023}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.8846840858459473},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.80214524269104},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7270066738128662},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5923686623573303},{"id":"https://openalex.org/C37381756","wikidata":"https://www.wikidata.org/wiki/Q20203288","display_name":"Representativeness heuristic","level":2,"score":0.5873244404792786},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5560792088508606},{"id":"https://openalex.org/C189705334","wikidata":"https://www.wikidata.org/wiki/Q15816013","display_name":"Hospitality management studies","level":3,"score":0.525979220867157},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5230287313461304},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5011734962463379},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5004270076751709},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.48013803362846375},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4723832607269287},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.35873472690582275},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3235105276107788},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3167489171028137},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.293124794960022},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.17160767316818237},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16758286952972412},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13388505578041077},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.10536530613899231},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repositorio.animaeducacao.com.br:ANIMA/15131","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.animaeducacao.com.br/handle/ANIMA/15131","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Universit\u00e1rio da \u00c2nima (RUNA)","raw_type":"info:eu-repo/semantics/masterThesis"},{"id":"mag:3110696726","doi":null,"is_oa":false,"landing_page_url":"https://repositorio.animaeducacao.com.br/bitstream/ANIMA/15131/1/disserta%c3%a7%c3%a3o%20-%20pri.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repositorio.animaeducacao.com.br:ANIMA/15131","doi":null,"is_oa":true,"landing_page_url":"https://repositorio.animaeducacao.com.br/handle/ANIMA/15131","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"reponame:Reposit\u00f3rio Universit\u00e1rio da \u00c2nima (RUNA)","raw_type":"info:eu-repo/semantics/masterThesis"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.9235000014305115,"display_name":"Quality education"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.6800000071525574,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4388923688","https://openalex.org/W2755554565","https://openalex.org/W2742982093","https://openalex.org/W2340848681","https://openalex.org/W3184179372","https://openalex.org/W4367396042","https://openalex.org/W2794229192","https://openalex.org/W2228128860","https://openalex.org/W2249998868","https://openalex.org/W1849734423"],"abstract_inverted_index":{"The":[0,174],"tourism":[1],"sector,":[2,34],"which":[3],"encompasses":[4],"various":[5],"activities":[6],"such":[7,211],"as":[8,81,87,212],"those":[9],"of":[10,31,58,61,68,101,110,136,149,156,180,200,207],"Tourism,":[11,43,69,102],"Hospitality":[12,44,70,103],"and":[13,45,71,104,118,158,209,220,224],"Leisure,":[14],"has":[15],"become":[16],"notorious":[17],"in":[18,23,63,65,98,133,165],"recent":[19],"years":[20],"demonstrating":[21],"representativeness":[22],"the":[24,29,35,42,55,59,66,75,84,99,107,125,134,137,142,146,154,169,178,181,187,192,198],"world":[25],"economy.":[26],"Based":[27],"on":[28],"importance":[30],"this":[32,77],"economic":[33],"need":[36],"for":[37,74],"professional":[38],"qualification":[39],"to":[40,53,92,153,186,191,226],"understand":[41],"Leisure":[46,105],"market":[47],"is":[48,79,151],"understood.":[49],"This":[50],"research":[51,78,89],"sought":[52],"analyze":[54],"students'":[56,193],"perception":[57,206],"quality":[60,135,189,208],"service":[62],"courses":[64,97,167],"areas":[67,100],"Leisure.":[72],"As":[73,139],"approach,":[76],"classified":[80],"quantitative,":[82],"using":[83],"Servqual":[85],"scale":[86],"a":[88,140,201,228],"instrument,":[90],"applied":[91],"209":[93],"students":[94,150],"from":[95],"nine":[96],"at":[106],"Federal":[108],"Institute":[109],"Santa":[111],"Catarina.":[112],"For":[113],"data":[114,175],"analysis,":[115],"descriptive":[116],"statistics":[117],"regression":[119],"analysis":[120],"were":[121],"used.":[122],"In":[123],"addition,":[124],"gap":[126],"calculation":[127],"was":[128,161],"performed,":[129],"identifying":[130],"gaps":[131],"found":[132,163],"service.":[138],"result,":[141],"survey":[143],"revealed":[144],"that":[145,164,177],"greatest":[147],"expectation":[148],"related":[152,185],"dimensions":[155],"Safety":[157],"Promptness.":[159],"It":[160],"also":[162],"all":[166],"surveyed,":[168],"tangibility":[170],"dimension":[171],"had":[172],"gaps.":[173],"indicate":[176],"characteristics":[179,210],"respondents":[182],"are":[183],"more":[184],"perceived":[188],"than":[190],"expectations.":[194],"Thus,":[195],"evidence":[196],"indicates":[197],"existence":[199],"statistically":[202],"significant":[203],"relationship":[204],"between":[205],"age,":[213],"not":[214,217],"knowing":[215],"/":[216],"having":[218],"intention":[219,225],"taking":[221],"another":[222],"course":[223],"start":[227],"company.":[229]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2020-12-21T00:00:00"}