{"id":"https://openalex.org/W3106865283","doi":"https://doi.org/10.21121/eab.835166","title":"Designing Port Services Via Fuzzy Quality Function Deployment","display_name":"Designing Port Services Via Fuzzy Quality Function Deployment","publication_year":2020,"publication_date":"2020-10-30","ids":{"openalex":"https://openalex.org/W3106865283","doi":"https://doi.org/10.21121/eab.835166","mag":"3106865283"},"language":"en","primary_location":{"id":"doi:10.21121/eab.835166","doi":"https://doi.org/10.21121/eab.835166","is_oa":false,"landing_page_url":"https://doi.org/10.21121/eab.835166","pdf_url":null,"source":{"id":"https://openalex.org/S2764951333","display_name":"Ege Akademik Bakis (Ege Academic Review)","issn_l":"1303-099X","issn":["1303-099X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ege Akademik Bakis (Ege Academic Review)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Hatice DO\u011eAN","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I148202161","display_name":"Giresun University","ror":"https://ror.org/05szaq822","country_code":"TR","type":"education","lineage":["https://openalex.org/I148202161"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Hatice DO\u011eAN","raw_affiliation_strings":["Assistant Prof., Giresun University Vocational School of Social Sciences, Giresun, Turkey,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Assistant Prof., Giresun University Vocational School of Social Sciences, Giresun, Turkey,","institution_ids":["https://openalex.org/I148202161"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009738001","display_name":"Ahmet Serhat ULUDA\u011e","orcid":"https://orcid.org/0000-0002-0058-2384","observed_orcids":["https://orcid.org/0000-0002-0058-2384"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ahmet Serhat ULUDA\u011e","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5013331158","display_name":"Evrim Erdo\u011fan","orcid":"https://orcid.org/0000-0001-8689-4137","observed_orcids":["https://orcid.org/0000-0001-8689-4137"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Evrim ERDO\u011eAN YAZAR","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11223","display_name":"Maritime Ports and Logistics","score":0.9351000189781189,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.04769999906420708,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/port-services","display_name":"port services","score":0.8339999914169312},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7799999713897705},{"id":"https://openalex.org/keywords/fuzzy-quality-function-deployment","display_name":"fuzzy quality function deployment","score":0.9110000133514404},{"id":"https://openalex.org/keywords/fuzzy-analytic-hierarchy-process","display_name":"fuzzy analytic hierarchy process","score":0.9269999861717224},{"id":"https://openalex.org/keywords/customer-requirements","display_name":"customer requirements","score":0.7710000276565552},{"id":"https://openalex.org/keywords/port-infrastructure","display_name":"port infrastructure","score":0.4950000047683716}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.7942270040512085},{"id":"https://openalex.org/C32802771","wikidata":"https://www.wikidata.org/wiki/Q2443617","display_name":"Port (circuit theory)","level":2,"score":0.6929129362106323},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6569733619689941},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.6302900910377502},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.565638542175293},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5396431088447571},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48123884201049805},{"id":"https://openalex.org/C22088475","wikidata":"https://www.wikidata.org/wiki/Q647974","display_name":"Data envelopment analysis","level":2,"score":0.4738997519016266},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.45959198474884033},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44482335448265076},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.4426068663597107},{"id":"https://openalex.org/C76471051","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"House of Quality","level":5,"score":0.4160967469215393},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4029419422149658},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3466883897781372},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3446902632713318},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21372586488723755},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20586639642715454},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.16504305601119995},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.15726107358932495},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0914241373538971},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.08780023455619812},{"id":"https://openalex.org/C71822192","wikidata":"https://www.wikidata.org/wiki/Q1067270","display_name":"Value engineering","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.21121/eab.835166","doi":"https://doi.org/10.21121/eab.835166","is_oa":false,"landing_page_url":"https://doi.org/10.21121/eab.835166","pdf_url":null,"source":{"id":"https://openalex.org/S2764951333","display_name":"Ege Akademik Bakis (Ege Academic Review)","issn_l":"1303-099X","issn":["1303-099X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ege Akademik Bakis (Ege Academic Review)","raw_type":"journal-article"},{"id":"pmh:oai:dergipark.org.tr:article/835166","doi":null,"is_oa":false,"landing_page_url":"https://dergipark.org.tr/tr/pub/eab/issue/57897/835166","pdf_url":null,"source":{"id":"https://openalex.org/S4306401840","display_name":"DergiPark (Istanbul University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67581229","host_organization_name":"Istanbul University","host_organization_lineage":["https://openalex.org/I67581229"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W92833329","https://openalex.org/W623638859","https://openalex.org/W1562308444","https://openalex.org/W1627191216","https://openalex.org/W1975323109","https://openalex.org/W1976526960","https://openalex.org/W1978994103","https://openalex.org/W1990601716","https://openalex.org/W1998727435","https://openalex.org/W1998951054","https://openalex.org/W2004541516","https://openalex.org/W2012966592","https://openalex.org/W2013290439","https://openalex.org/W2013405518","https://openalex.org/W2020455971","https://openalex.org/W2026496668","https://openalex.org/W2030335045","https://openalex.org/W2036149274","https://openalex.org/W2038262449","https://openalex.org/W2038383334","https://openalex.org/W2044796277","https://openalex.org/W2053586227","https://openalex.org/W2054644951","https://openalex.org/W2058696023","https://openalex.org/W2059536960","https://openalex.org/W2066099390","https://openalex.org/W2068188900","https://openalex.org/W2076722763","https://openalex.org/W2089254809","https://openalex.org/W2090218607","https://openalex.org/W2112959280","https://openalex.org/W2126222987","https://openalex.org/W2312268679","https://openalex.org/W2510799815","https://openalex.org/W2994963863","https://openalex.org/W4300395170"],"related_works":["https://openalex.org/W4214771895","https://openalex.org/W2013405518","https://openalex.org/W2113457037","https://openalex.org/W2006085129","https://openalex.org/W1910250752","https://openalex.org/W2083068711","https://openalex.org/W4210632588","https://openalex.org/W4388003923","https://openalex.org/W2312268679","https://openalex.org/W2237554799"],"abstract_inverted_index":{"The":[0],"objective":[1],"of":[2,48,58,81,88,145,154,164,180],"this":[3,27],"study":[4],"is":[5,129],"to":[6,124,131,140,172],"develop":[7],"a":[8,29],"proposal":[9],"for":[10,44,70,118,152,175],"developing":[11],"port":[12,60,121],"services":[13],"that":[14,161],"can":[15],"improve":[16,141],"the":[17,23,35,46,49,53,56,59,76,79,82,94,100,103,120,126,132,137,142,146,162,165,177],"service":[18,143,178],"quality":[19,111,144,163,179],"by":[20],"accurately":[21],"satisfying":[22,71],"customer":[24,89],"requirements.":[25,73],"In":[26,34,52,99],"study,":[28],"four-stage":[30],"process":[31,97,107],"was":[32,42,68,91,150,159],"identified.":[33],"first":[36],"stage,":[37,55,78,102],"data":[38],"envelopment":[39],"analysis":[40,67],"(DEA)":[41],"used":[43,117,151],"measuring":[45],"efficiency":[47],"container":[50],"terminals.":[51],"second":[54],"requirements":[57,90],"customers":[61],"were":[62,115],"identified,":[63],"and":[64,109,168],"confirmatory":[65],"factor":[66],"applied":[69],"these":[72],"Further,":[74,148],"in":[75],"third":[77],"consistency":[80],"binary":[83],"comparison":[84],"matrices":[85],"which":[86],"consist":[87],"evaluated":[92],"using":[93],"analytic":[95,105],"hierarchy":[96,106],"(AHP).":[98],"final":[101],"fuzzy":[104,110],"(FAHP)":[108],"function":[112],"deployment":[113],"(FQFD)":[114],"jointly":[116],"designing":[119,153],"services.":[122],"According":[123],"results,":[125],"resources":[127],"requirement":[128],"considered":[130],"most":[133],"important":[134],"criterion":[135],"among":[136],"main":[138],"criteria":[139],"port.":[147,182],"FQFD":[149,158],"P1":[155,181],"port\u2019s":[156],"service.":[157],"concluded":[160],"equipment,":[166],"facilities,":[167],"technological":[169],"infrastructure":[170],"have":[171],"be":[173],"improved":[174],"increasing":[176]},"counts_by_year":[],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2020-12-07T00:00:00"}
